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Course Information

Salesforce Masterclass Outline

This one-day intensive masterclass shall cover a range of topics within Salesforce and shall focus on the most important and necessary aspects. The modules covered are as follows:


Integrations Overview

  • Key Characteristics of an Integration
  • Salesforce Integration Mechanisms

Security and Authorization, and Authentication

  • Force.com Security
  • Single Sign-on with Federated Identity using SAML
  • Single Sign-on Delegated Authentication

Working with Salesforce Data

  • Retrieving Data: Objects, SOQL and SOSL

SOAP API

  • Working with SOAP API
  • Working with the Partner WSDL
  • Debugging and Testing
  • Advanced API Techniques

JSON

  • JSON Basics
  • JSON Java
  • JSON and C#

Force.com REST APIs

  • The Basics of REST
  • The REST API
  • The Chatter API

Force.com Bulk API

  • An Overview of the Bulk API
  • Using the Bulk API to Modify Data
  • Querying with the Bulk API

Force.com Streaming API

  • The Architecture
  • Working with the Streaming API
  • Key Streaming API Facts

Data Loader in Architecture

  • Data Loader Overview
  • Including Data Loader in Architecture

Apex, Data Loader and Integrations

  • Custom Apex Web Services
  • Apex Callouts
  • Email Services

Declarative Integration Features

  • Outbound Messaging
  • Salesforce to Salesforce

Visualforce, Portals, Sites, Site.com, and Ideas Integration

  • Mashups and Visualforce
  • Portals Integration
  • Sites
  • Site.com Overview
  • Ideas Integration

Design Workshop

  • Review
  • Architecting a Solution

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Who should attend this Salesforce Training Course?

Integrating with Force.com is ideal for independent software vendors (ISVs), customer developers, and system integrators wanting to learn how to design and build integrations with Force.com cloud platform applications.

Prerequisites

There are no firm prerequisites for this course; however, we do recommend that participants be familiar with the Force.com platform and proficient in an object-oriented programming language such as Java or C#.

Salesforce Masterclass Overview

Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud-based meaning that expensive hardware and software set up is redundant.

This one-day course is precise and eliminates the unnecessary jargon that often accompanies longer, drawn out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises. 

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What’s Included in this Salesforce Training Course?

This training course includes the following:

  • The Knowledge Academy’s Salesforce CRM Course Materials
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Salesforce CRM Masterclass FAQs

FAQ's

Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud.
No, there is not examination for this course. Full participation and attendance shall guarantee certification.
Salesforce Masterclass is a one-day course.
We can provide support via phone & email prior to attending, during and after the course.
No, there are no prerequisites for this Salesforce Masterclass course.
The price for Salesforce CRM Masterclass certification in the United States starts from $995
The Knowledge Academy is the Leading global training provider in the world for Salesforce CRM Masterclass.
Please see our CRM Training courses available in the United States

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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