Course information

Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and SLA

  • What is an SLA?
  • Writing SLAs
  • First Page of Document
  • Agreement Overview
  • Service Agreement
  • Specification of SLAs
  • Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

  • Specification in Procurement
  • Need of Specification
  • Procurement Functions Relationship with Specifications
  • What is SLA in Procurement?

Module 3: Specification Types

  • Requirement Specifications
  • Design Specifications
  • Material Specifications
  • Standard Specifications
  • Interface Specifications
  • Test Specifications
  • Performance Specifications
  • Quality Specifications

Module 4: Developing Specifications and SLAs

  • Goal of Specification Development Phase
  • Common Tasks
  • Specification Development Process
  • Write a Product Specification Sheet
  • Write a Technical Specification
  • Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

  • Supplier Service Level Agreements
  • Steps to Continuously Manage Vendor Performance and SLAs
  • Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

  • Introduction
  • Service Monitoring
  • Process
  • Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

  • SLA Development Process
  • Form of an Enterprise SLA

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Who should attend this Specification and Service Level Agreement Training Course?

The Specification and Service Level Agreement Course in Atlanta is designed for those who want to get better at creating and negotiating contracts, agreements, and Service Level Agreements (SLAs). The Specification and Service Level Agreement Training Course can benefit individuals such as:

  • Contract Managers
  • Procurement Managers
  • Project Managers
  • Vendor Managers
  • Risk Managers
  • Supply Chain Managers
  • Compliance Managers  

Prerequisites of the Specification and Service Level Agreement Training Course

There are no formal prerequisites for this Specification and Service Level Agreement Course.

Specification and Service Level Agreement Training Course Overview

Specification and Service Level Agreement (SLA) Training in Atlanta focuses on creating precise service specifications and agreements, which are crucial for defining service expectations between providers and clients. These elements are vital for clarity, accountability, and setting performance benchmarks in business relationships.

This training in Atlanta benefits professionals such as project managers, procurement specialists, and contract managers greatly. It arms them with the expertise to draft detailed specifications and SLAs that resonate with business goals, ensuring service delivery meets agreed-upon standards. Understanding SLAs is key to monitoring performance, managing vendor relations, and enforcing contractual terms.

The Knowledge Academy's 1-day course in Atlanta provides in-depth knowledge on crafting and managing SLAs and specifications. Attendees will learn to create precise service definitions, establish measurable performance metrics, and set accountability standards. Practical exercises and expert advice equip delegates to negotiate SLAs that align with business needs, improving service delivery and vendor relationships.

Course Objectives

  • To grasp the essentials of specifications and SLAs
  • To draft measurable and clear service agreements
  • To negotiate SLAs aligned with business goals
  • To set key performance indicators for service management
  • To implement accountability in service agreements
  • To manage vendor relationships effectively through SLAs

Upon completing this course in Atlanta, delegates will possess the skills to effectively develop and manage specifications and SLAs, ensuring services meet business expectations and contributing to operational efficiency and strategic achievements.

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What’s included in this Specification and Service Level Agreement Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Specification and Service Level Agreement Certificate
  • Digital Delegate Pack

Why choose us

Our Atlanta venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Founded in 1837, Atlanta is the capital of the American state of Georgia. It is the most populated city in the state with an estimated 463,878 inhabitants. During the 1960s Atlanta gained the reputation of “the city too busy to hate” following the Civil Rights Movement where citizens and leaders made their progressive views heard.

Atlanta has a very diverse economy with demanding sectors such as: Information Technology, Professional and Business services, logistics and media operations. Some of Atlanta’s famous landmarks include: the ‘World of Coca-Cola’, Centennial Olympic Park which is the home of the 1996 Olympic games and there is also the CNN Center which provides behind-the-scene tours for the TV News Network. There are many Higher Education facilities in Atlanta such as;  Georgia Institute of Technology, Emory University, Georgia State University and Clark Atlanta University.

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Atlanta, Georgia

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Specification And Service Level Agreement Training | Contract Management Training in Atlanta. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Specification And Service Level Agreement Training | Contract Management Training in Atlanta, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Specification And Service Level Agreement Training | Contract Management Training in Atlanta FAQs

The specification is the statement of service or product needs, including workmanship, material, and methods. It is a business tool that is used to manage operations and implement the strategy.
There are no formal Prerequisites for attending this Specification and Service Level Agreement (SLA) Training course.
This course is ideal for everyone who wants to know how to write product specifications and agreements to deliver those specifications.
Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered.
Requirement, design, material, standard, interface, test, performance, and quality specifications are the different types of specifications used to implement the strategy.
SLA is written by evaluating current service levels, identifying objectives, choosing contract format, determining the level of service, articulating terms of the agreement, clarifying performance expectations, online payment expectations, revising and editing, and obtaining necessary approvals.
In this training course, you will learn about specifications, SLA, specifications of SLA, specification in procurement, the role of SLA in procurement, writing an SLA, developing specifications, SLA management, SLA reporting, SLA negotiation, and other related concepts.
The training fees for Specification and Service Level Agreement Training certification in Atlanta starts from $1295
The Knowledge Academy is the Leading global training provider for Specification and Service Level Agreement Training.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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