Administering Cisco Unified Communications Manager - United States

Administering Cisco Unified Communications Manager Course Outline

Module 1: Administration Overview

• Cisco Unified CM Administration Overview
• Operating System Administration Overview
• Cisco Unified Serviceability Overview
• Cisco Unified Reporting Overview
• Disaster Recovery System Overview
• Bulk Administration Tool Overview
• Sign In to Administrative Interfaces
• Reset the Administrator or Security Password
• Shut Down or Restart the System

Module 2: Manage Users

• User Access
• User Access Configuration Task Flow
• Disable Inactive User Accounts
• Set up a Remote Account
• Manage End Users
• Manage Application Users

Module 3: Manage Devices

• Phone Management Overview
• Phone Button Template
• Phone Management Tasks
• Manage Device Firmware
• Manage Infrastructure Overview
• Manage Infrastructure Task Flow

Module 4: Manage the System

• Monitor System Status
• Alarms
• Audit Logs
• Call Home
• Serviceability Connector
• Simple Network Management Protocol
• Services
• Trace
• View Usage Records
• Manage Enterprise Parameters
• Manage the Server

Module 5: Manage Reports

• Serviceability Reports Archive
• Cisco Serviceability Reporter Configuration Task Flow
• Consolidated Data Reporting
• System Requirements
• UI Components
• Supported Reports
• Diagnostics and Reporting Overview
• Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

• Manage SAML Single Sign-On
• Manage Certificates
• Manage Bulk Certificates
• Manage IPSec Policies
• Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

• Pre-Change Tasks and System Health Checks
• IP Address and Hostname Changes
• Domain Name and Node Name Changes
• Post Change Tasks and Verification
• Troubleshooting Address Change Issues

Module 8: Disaster Recovery

• Back Up the System
• Restore
• Restore Task Flow
• Data Authentication
• Alarms and Messages
• License Reservation
• Restore Interactions and Restrictions

Module 9: Troubleshooting

• Troubleshooting Overview
• Troubleshooting Tools
• Opening a Case with TAC

Who Should Attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course in the United States is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This course can be particularly beneficial for the following professionals:

• Network Administrators
• Unified Communications Specialists
• Network Engineers
• System Engineers
• Telecommunications Managers and Technicians
• VoIP Engineers
• Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

Cisco Unified Communication Manager Training explores how CUCM supports voice, video, messaging, and mobility services. Delegates learn how to manage and scale communication infrastructures for seamless connectivity across organizations.

This training helps delegates strengthen skills in configuring, managing, and troubleshooting unified communication systems. By developing CUCM expertise, delegates enhance efficiency and reliability in modern communication environments.

This 3-Day course offered by The Knowledge Academy enables delegates to apply CUCM principles confidently. Delegates gain practical insight into system setup, administration, and troubleshooting in real-world scenarios.

Administering Cisco Unified Communication Manager Course Objectives:

• To understand the architecture and deployment options of CUCM
• To learn the configuration and management of essential features
• To acquire skills in user administration and endpoint management
• To gain proficiency in route planning and implementation
• To master the techniques for system monitoring and reporting
• To explore security features and compliance requirements

After completing this course in the United States, delegates will receive a certification in Administering Cisco Unified Communication Manager. This certification enhances their professional credentials and greatly boosts their career prospects in IT and communications.

What’s Included in this Administering Cisco Unified Communications Manager Course?

• World-Class Training Sessions from Experienced Instructors
• Administering Cisco Unified Communications Manager Certificate
• Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.