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This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, in order to enhance efficacy and productivity within the workplace.
There are no prerequisites for this course.
During this one-day Effective Communication training course, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively. Using communication wisely and efficaciously will mean that it will become easier to attain better results and the outcome of exchanges will be more productive. This course specialises in the use of communication within a business environment. Communicative ability not only involves the capability to convey information, but also to be able to listen to others and receive information. Hence, this training course includes listening based exercises and quizzes to emphasise the importance of listening in effective communication.
On this course, you will be provided with:
Our Assertive Skills training course conveys a range of information to supply delegates with the best training experience :
Introduction to Assertiveness Skills
Getting your point across
Dealing with difficulty
This Assertiveness Skills training course is aimed at those who wish to develop their skills to deal with different individuals and difficult situations.
Anyone who wants to learn about Emotional Intelligence, Art of saying 'NO', Conflict Management, and want to be confident in what they say and do can attend this course.
This 1-day Assertiveness Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.
Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or difficult situations where it is important to keep calm and be an assertive presence.
Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural, easy-going style.
This Negotiation Skills training course covers the following areas:
What is Negotiation?
Utilising Communication and Communicating Effectively
This training course is appropriate for anyone who wishes to develop their skills as negotiators.
There are no prerequisites for Negotiation Skills training, hence anyone can participate.
Negotiation Skills enhances an individual’s power to influence others via communication, to shape decisions for the purpose of business goals. Negotiating is vital to many sectors, including sales, politics, buying, and insurance. Delegates will learn how to negotiate with confidence, and gain advantage in complex situations.
This training course includes:
This training course will explore the following areas:
Introduction to Public Speaking
Getting Your Point Across
Controlling the Unexpected
Techniques of a Good Public Speaker
This course is aimed at anyone who wish to develop their self-confidence and improve their techniques for speaking to large audiences.
This Public Speaking course is ideal for the following careers:
There are no formal requirements, therefore anyone can attend this Public Speaking training course.
This 1 day Public Speaking Training course will help you to deliver your message clearly and with impact to large audiences. You will learn to manage every aspect of preparing speeches from the initial planning of what you want to deliver based around a key message, keeping your content engaging, to techniques in how to present yourself and interact with your audience when on stage. All of this is aimed at building your confidence to speak in public with personality and getting your point across to the audience.
Public Speaking is art of communicating a message clearly to a large audience with the purpose of informing, persuading or entertaining. Public Speaking is a task which most people hate the idea of, but it is meant to highlight your knowledge and views on a subject which the audience is interested in. Regardless of the situation, you are speaking in order to engage and entertain the audience so they enjoy it. Public Speaking doesn’t mean just talking at people, it’s how you interact with the audience, your body language, the tone of your voice and how you present yourself and your topic.
Delegates must have a basic understanding of how calls are done in a call centre and essential terminology of the call centre.
This course is ideal for:
Managing a call centre successfully is as much of an art as it is a skill. Call centre management is how organisations manage the daily operations of the call centre, including forecasting, scheduling, employee training, reporting and all customer interactions.
During this 1-day Call Centre Management course, delegates will learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. They will learn about quality service and integrity, evaluating call handling in terms of sales and customer care training, plan for operational bottlenecks, review and questions, action plans and more. Call centres are essential for creating healthy and maintaining positive relationships with customers.
This course enables delegates to make the best use of resources available, understand reports and plan for future activity of the call centre.
There are no formal prerequisites to attend this course.
This training is designed for individuals as well as for employees working for the organisation.
Communication refers to exchanging the information by talking, writing, or by using some other means of communicating, whereas interpersonal skills are the qualities and behaviours we show while interacting with other people.
In this 1-day Communication and Interpersonal Skills training, delegates will gain in-depth knowledge of experience ways of expressing themselves more effectively at work. They will learn how to improve their interpersonal skills and how to maintain a relationship with people who are working in other places. Effective communication style and better-understanding will help to resolve conflicts in the working environment. It provides the skills of handling any critical communication situation with confidence. Other topics discussed include:
By attending this training course, delegates will understand the benefits of communication and interpersonal skills, which they can implement in their personal or professional life. They will be able to improve their effective communication, increases engagement, and creates a better relationship with other employees in your organisation.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +64 800 446148 or Enquire.
Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.
Time Management TrainingNZD765
Stress Management TrainingNZD955
Presentation Skills TrainingNZD765
Effective Communication SkillsNZD765
Total without package: NZD4205
Package price: NZD3195 (Save NZD1010)
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This session has been conducted professionally and with a lot of energy and enthusiasm by Laura
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We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell