Interpersonal Skills Training Course Overview

Communication and Interpersonal Skills​ Course Outline

Module 1: Fundamentals

  • Communication
  • How People Communicate?
  • Process of Communication
  • What Does It Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: How to Influence Others?

  • Give Them What They Want
  • Make Others Feel Important
  • Connect with Emotions
  • Empower Them
  • Respect Other People’s Opinion
  • Be a Leader, Not a Boss
  • Show Sympathy

Module 3: Understand Being More Sensitive to Feelings

  • Fundamentals of Emotional Intelligence
  • Applications of Emotional Intelligence
  • Emotional Strategies

Module 4: Selling Ideas and Products

  • Gather Information
  • Prepare a Professional Presentation
  • Pinpoint Your Targets
  • Qualify Your Targets
  • Make the Sale

Module 5: Relationship Between Boss-Subordinate

  • Introduction
  • Develop Positive Influence in People Without Authority

Module 6: Assessing and Motivating Others

  • Introduction
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Summary of Theories
  • Tips for Motivation

Module 7: Handling Stress and Mental and Physical Health

  • Stress
  • Types of Stress
  • Causes of Stress
  • Ways of Handling Stress
  • Indicators of Mental Health

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills Training focuses on developing effective communication and relationship-building abilities. It addresses the relevance of interpersonal skills in personal and professional success, emphasising their role in fostering collaboration, resolving conflicts, and enhancing productivity in diverse environments.

Interpersonal Skills are crucial for professionals across industries, including management, sales, customer service, and team leadership. This course is essential for individuals seeking to improve their communication, empathy, and conflict-resolution skills. It equips them with the tools to build strong interpersonal relationships and navigate social interactions effectively.

The Knowledge Academy's 1-day training provides delegates with practical strategies to enhance interpersonal skills. Delegates learn communication techniques, active listening, assertiveness, and emotional intelligence. This tailored training ensures that delegates can communicate effectively, build rapport with others, and resolve conflicts constructively, contributing to their personal and professional growth.

Course Objectives

  • To understand the significance of interpersonal skills in personal and professional contexts
  • To improve communication skills, including active listening and verbal/non-verbal communication
  • To develop empathy and emotional intelligence for better understanding and connecting with others
  • To enhance assertiveness and conflict resolution skills
  • To practice effective relationship-building techniques
  • To apply learned skills through role-playing exercises and real-life scenarios

Upon completing this Interpersonal Skills Course, delegates will possess enhanced interpersonal skills, enabling them to communicate more effectively, build stronger relationships, and navigate interpersonal interactions confidently and successfully in both personal and professional settings.

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What’s included in this Communication and Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Interpersonal Skills Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Interpersonal Skills Training Course sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Interpersonal Skills Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Interpersonal Skills Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Interpersonal Skills Training Course FAQs

Interpersonal Skills provide better communication and conflict resolution abilities and foster positive team dynamics. They empower leadership qualities and adaptability in various social scenarios and open doors for career growth through networking and professional development opportunities.
This course enhances communication proficiency, conflict resolution abilities, and empathy. Through this course, you can develop stronger relationships, improve leadership qualities, and reduce stress. It fosters self-awareness, aids in networking, enhances customer relations, and boosts career prospects significantly.
There are no formal prerequisites to attend this course.
This course will benefit anyone keen on strengthening their interpersonal connections and communication dynamics.
Effective communication forms the backbone of collaboration, allowing teams to share ideas, coordinate efforts, and work cohesively towards common goals. Clear and effective communication ensures tasks are understood, deadlines are met, and expectations are aligned, reducing errors and misunderstandings.
Interpersonal Skills encompass the abilities to communicate effectively, collaborate harmoniously, understand others' perspectives, and manage relationships in various social and professional settings. They involve verbal and non-verbal communication, empathy, conflict resolution, active listening, and the capacity to build rapport and trust with others.
Should you encounter any difficulties accessing course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
The duration of this course spans 1 day.
The training fees for Interpersonal Skills Training Course certification in New Zealand starts from NZD1995
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Interpersonal Skills Training Course in New Zealand

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