VeriSM™

accredited by

Our VeriSM™ course is accredited by EXIN

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Official VeriSM™ Plus Exam

VeriSM™ Plus Course Outline

Module 1: Service Organisation

  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 3: VeriSM™ Model

  • Principles
  • Management Mesh
  • Adapting the VeriSM™ Model

Module 4: Progressive Practices

  • Agile
  • DevOps
  • SIAM
  • Lean
  • Shift Left
  • Customer and User Experience
  • Continuous Delivery

Module 5: Innovative Technologies

  • Impact of Technology
  • Cloud Technology
  • Virtualisation
  • Automation
  • Big Data and Internet of Things
  • Mobile Computing
  • Bring Your Own Device
  • Server-Less Computing
  • Artificial Intelligence
  • Robotic Process Automation
  • Machine Learning
  • Containerisation

Module 6: Getting Started with VeriSM™

  • Reactive to Proactive
  • Lens Analysis

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Who should attend this VeriSM™ Plus Course?

This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices.  It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:

  • Service Management Professionals
  • Business Process Managers
  • Digital Transformation Specialists
  • Project Managers
  • Product Managers

Prerequisites of the VeriSM™ Plus Course

Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Course Objectives 

  • To understand the principles of digital transformation and its impact 
  • To explore people-centric approaches and organisational structures 
  • To develop leadership and management skills for service environments 
  • To identify key service management competencies for professionals 
  • To apply the VeriSM™ Model and Management Mesh effectively 
  • To integrate Agile, DevOps, Lean, and SIAM practices within VeriSM™ 
  • To enhance customer and user experience through progressive methods 
  • To evaluate innovative technologies shaping modern service delivery 
  • To implement automation, AI, and analytics for operational excellence 
  • To transition from reactive to proactive service management approaches 

Our VeriSM™ Plus course is accredited by EXIN.

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What’s included in this VeriSM™ Plus Course?

  • VeriSM™ Plus Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Plus Certificate 
  • Digital Delegate pack consisting of course notes and exercises

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VeriSM™ Plus Exam Information

The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Pass Mark: 65% 
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Plus exam is carried out through EXIN.

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accredited by

Our VeriSM™ course is accredited by EXIN

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Official VeriSM™ Essentials Exam

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

  • Organisational Context
  • Organisational Governance
  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: Service Culture

  • Key Elements
  • Importance
  • Motivation Cycle
  • Contribution Hierarchy

Module 3: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 4: Service Management Challenges

  • Silos and Tribalism
  • Virtual Teams
  • Consumer Relationships
  • Supplier Relationships
  • Expectation Management
  • Communication Management
  • Change Management

Module 5: VeriSM™ Model

  • Principles
  • Management Mesh

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

  • Service Managers
  • IT Managers
  • Product Managers
  • Project Managers
  • Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age.

Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

Course Objectives 

  • To understand the core concepts of service management within a digital organisation 
  • To explore the impact of digital transformation on service delivery and governance 
  • To identify the elements of a strong service culture and its influence on performance 
  • To develop leadership and management skills aligned with VeriSM™ principles 
  • To assess and build service management competencies for professional growth 
  • To understand organisational challenges such as silos, communication gaps, and supplier relationships 
  • To apply change and expectation management techniques in service environments 
  • To gain knowledge of the VeriSM™ Model and its guiding principles 
  • To understand the structure and function of the Management Mesh in VeriSM™ 
  • To promote collaboration, adaptability, and continual improvement within service teams 

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What’s included in this VeriSM™ Essentials Training Course?

  • VeriSM™ Essentials Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Essentials Certificate 
  • Digital Delegate pack consisting of course notes and exercises

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VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20
  • Pass Mark: 65% (13/20) marks
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

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accredited by

Our VeriSM™ course is accredited by EXIN

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official VeriSM™ Foundation Exam

VeriSM™ Foundation Course Outline

Module 1: Service Organisation

  • Organisational Context
    • Key Elements of an Organisation
    • Optimise Organisational Interactions
  • Organisational Governance
    • Define Elements of Organisational Governance
    • Explain Governance Flow Within an Organisation
  • Digital Transformation
    • Define the Impact of Technology Changes on Organisations
    • Describe the Impact of Digital Transformation on Service Management

Module 2: Service Culture

  • Service Culture
    • Define and Explain Elements of a Service Culture

Module 3: People and Organisational Structure

  • Organisation Structure
    • Define Differences Between a Leader and a Manager
    • Explain Competencies of the Service Management Professional
    • List Elements of a Well-Functioning Team
  • Service Management Challenges
    • Explain Methods to Overcome Team Challenges (Silos, Virtual Teams)
    • Describe Challenges in Managing Consumers
    • Explain Elements of Communication
    • Explain Principles of Organisational Change

Module 4: VeriSM™ Model

  • VeriSM™ Model
    • Define Elements of the VeriSM™ Model
    • How VeriSM™ Redefines Service Management
    • Management Mesh in VeriSM™ for Service Creation
    • Four Stages in the VeriSM™ Model
  • Adapting the VeriSM™ Model
    • Define the Process of Selecting and Integrating Management Practices
    • Explain Characteristics of Successful Operating Models

Module 5: Progressive Practices

  • Progressive Practices
    • Indicate Success Factors for Adopting Progressive Management Practices
    • Clarify When to Apply Agile, DevOps, SIAM™, and Lean
    • Define the Importance of Shift Left, CX/UX, and Continuous Delivery Practices in Service Delivery

Module 6: Innovative Technologies

  • Impact of Technology
    • Summarise Implications of Technology on Service Management
    • Explain Benefits of Cloud, Virtualisation, and Automation
    • Explain Impact of Big Data, IoT, Mobile Computing, and BYOD
    • Define Serverless Computing, AI, RPA, Machine Learning, and Containerisation in Service Delivery

Module 7: Getting Started

  • Getting Started
    • Identify Steps to Initiate an Improvement Program Based on VeriSM™
    • Differentiate Between Reactive and Proactive Operations

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Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

  • Service Management Professionals
  • Business Managers
  • Project Managers
  • Team Leaders
  • Digital Transformation Specialists
  • Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

Course Objectives 

  • To understand the fundamentals and benefits of the VeriSM™ framework 
  • To explore the role of service management in delivering value to customers 
  • To learn the core principles and methodology behind the VeriSM™ approach 
  • To explore the impact of digital transformation on organizations 
  • To learn how to implement VeriSM™ within an organization effectively 

 

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What’s included in this VeriSM™ Foundation Course?

  • VeriSM™ Foundation Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Foundation Certificate 
  • Digital Delegate pack consisting of course notes and exercises

 

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Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 65% 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +918037244591 or Enquire.

Introduction to VeriSM™ Courses

VeriSM™ Certification introduces a flexible Service Management methodology focused on organisational value, digital transformation, and tailored service delivery. These courses explain the VeriSM™ Model, Management Mesh, progressive management practices, and essential competencies for modern service environments. Learners explore how governance, culture, structure, and technology shape service outcomes across the organisation.
 

Career Opportunities after VeriSM™ Certification Training

VeriSM™ Certification prepares professionals for roles involved in service delivery, digital transformation, organisational coordination, and value-focused operations.

Career Opportunities after VeriSM™ Certification

The key career paths after  VeriSM™ Training includes:

  • Service Management Professional: Apply VeriSM™ principles, Management Mesh, governance, and progressive practices to coordinate value-driven service activities across departments.
  • Business Manager: Support organisational decision-making through Service Management insights, digital transformation understanding, and value-focused operational alignment.
  • Project Manager: Oversee service-related improvements by applying VeriSM™ methods, communication principles, and structured change-management approaches.
  • Team Leader: Guide effective teams using service culture principles, competency awareness, and collaboration across organisational structures and virtual environments.
  • Digital Transformation Specialist: Use VeriSM™ concepts to support technology adoption, evolving service models, and modernisation across digital environments.
  • Change Manager: Apply VeriSM™ governance, communication methods, and organisational change principles to support smooth transitions and improved service outcomes.
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VeriSM™ FAQs

That is, VeriSM™ allows effective management of services by integrating service delivery and the widest range of management practices within an organization.
These courses support further insights into service management, boost job positioning, and increase capability for the better management of the service.
In these courses, delegates will havetraining with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The Service Management tool is in the hands of IT staff, Managers, and consultants and serves them, providing an ideal solution for any professional involved in providing, managing, or developing services.
You could qualify for roles in IT service management, project management, or service delivery coordination.
There are no strict prerequisites, but a simple understanding of Service Management can be helpful.
Yes, we offer round-the-clock support to help with your learning process.
Yes, we offer tailored training options suitable for entire teams or companies.
You will find out how service management and delivery can occur using an integrated and flexible approach to align business goals.
The length of the courses varies from 1 to 2 days.
All our courses begin with an introductory level for beginners and advance to more advanced levels.
Yes, we offer self-paced learning, allowing you to study at your own speed and convenience.

Please see our VeriSM™ available in India

The Knowledge Academy is one of the Leading global training provider for VeriSM™.

The training fees for VeriSM™ in India starts from INR203395

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Why we're the go to training provider for you

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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