Telephone Sales Training Course in Pune

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Telephone Sales Training

Pune

Telephone Sales Training in Pune helps learners understand telephone sales techniques, call handling, and sales conversations. Professionals develop skills in building rapport, handling objections, closing sales, and managing customer interactions.

Enhances verbal communication skills for impactful and persuasive conversation
Gain the strategies to overcome objections Telephone Sales Training Pune
Learn how to build trust with callers and navigate the virtual sales landscape

Dates & Prices

Telephone Sales Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Telephone Sales Training Outline

Module 1: Introduction to Telephone Sales

Telesales
Glossary of Sales Terminology
Knowledge and Attitude
Converting Enquiries into Sales

Module 2: Incoming Calls

Introduction
Types of Incoming Calls
Preparation of Incoming Calls

Module 3: Finding the MAN

Trying to Sell to?

Module 4: Sales Cycle

What is the Sales Cycle?
Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

Introduction to Feature
What is the Products’ Advantage?
Express the Feature
Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

Hypothetical and Leading
Reflective
Specific or Probing and Closed or Open

Module 8: Situation Questions

Problem Questions
Explicit Needs
Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

Closing Techniques and Reasons for Low Feedback
Alternative, Assumptive, and Summary Close

Module 10: Objection Handling

Listen and Specify
Question and Answer
Confirm and Close

Module 11: More Techniques for Handling Objections

Feel, Felt, and Found
Agreement
Your Right

Module 12: Hidden Objections

Confidence
Defensiveness

Module 13: Managing Sales Time

Tips to make the Sales Time

Who should attend this Telephone Sales Training?

The Telephone Sales Training in Pune is designed to equip delegates in the United States with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:

Tele-sales Representatives
Inside Sales Representatives
Call Centre Agents
Business Development Executives
Customer Service Representatives
Marketing and Advertising Professionals
Sales Managers

Prerequisites of the Telephone Sales Training

There are no formal prerequisites for this Telesales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Overview

Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method shown in this course in Pune allows businesses to reach a wide audience without face-to-face interactions. Telesales is a specific field that involves using the phone to sell products or services to potential customers.

Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively with this course in Pune. To succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential. One should also use the feature-advantage-benefit technique to explain one's product or service to customers clearly and concisely.

In this 1-day Telesales Training Course delivered by The Knowledge Academy, delegates in Pune will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit diverse clientele. Equipped with these skills, professionals can significantly enhance their efficiency, conversion rates, and customer satisfaction in a remote sales environment.

Course Objectives

To learn the fundamentals of Telesales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
To increase delegates' confidence and motivation to sell over the phone
To prepare delegates for success in a Telesales role
To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training in Pune, delegates in Pune will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.

What’s included in this Telephone Sales Training?

World-Class Training Sessions from Experienced Instructors
Telesales Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Telephone Sales Training in-house or onsite training in Pune? We specialise in corporate group training and bulk bookings for organisations of all sizes in Pune. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Pune venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pune is one of the cities within Maharashtra, situated on the right bank of the Mutha River within the Deccan Plateau in the southern part of India. As well as Pune being acknowledged as the cultural capital of Maharashtra is it also the 71^st largest city within the world and the second within its state. Schools within Pune are either run by educational trusts, private individuals or the Pune Municipal Corporation. Some of the schools include the New English School, Bhave School, The Bishop's School, St. Anne’s High School and Camp Education Society School. There is one main university which is linked to the colleges within Pune which is the Savitribai Phule Pun University some of which include the AISSMS College of Pharmacy, Sinhgad College of Engineering and the Balaji Institute of Modern Management Pune, other colleges within Pune which are affiliated with other universities or organisations include MIT Institute Of Design and Film and Television Institute of India. Some of the universities within Pune include the Institute of Armament Technology, Symbiosis International University, Bharati Vidyapeeth Deemed University, Indian Institute of Science Education and Research and many more all of which offer different types of courses and degrees in areas such as architecture, engineering, management studies, dentistry, medicines, law, sciences, arts and commerce.

Ways to take Telephone Sales Training in Pune

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Telephone Sales Training in Pune delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Telephone Sales Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Telephone Sales Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Telephone Sales Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Telephone Sales Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Telephone Sales Training in Pune from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Telephone Sales Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Telephone Sales Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Telephone Sales Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Telephone Sales Training Schedule in Pune

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Telephone Sales Training in Pune

Our training experts have compiled a range of course packages on a variety of categories in Telephone Sales Training, to boost your career. The packages consist of the best possible qualifications with Telephone Sales Training, and allows you to purchase multiple courses at a discounted rate.

Telephone Sales Training Course in Pune FAQs

What is Telesales?

Telesales is the selling of products or services through the telephone. The primary aim of Telesales is to develop repeat business through excellent customer relationships.

What are the responsibilities of a Telesales representative?

Telesales representatives contact customers over the telephone to promote offers or set up appointments to support field sales representatives. They reach potential and existing customers directly by phone to encourage them to buy the products or services.

Are there any pre-requisites for this Telephone Sales Training Course?

There are no prerequisites for this course.

Is this course only ideal for Call Centre Operators?

No, this training is ideal for Call Centre Operators as well as for the Medical Secretaries, Telephone Counsellors, Telesales people, Receptionists, and those who are new to Telesales and want to have formal training.

Is Telesales a challenging job?

Telesales can often be deemed to be challenging for beginners, which is where our course comes in handy to help you out.

Is the Telephone Sales Training Course worth it?

Yes, the Telesales Course is worth it as it validates your expertise and credentials for selling products and services through the telephone.

What is included in the Telephone Sales Training Course?

The course will provide you with a Telephone Sales Training Certificate, a delegate pack consisting of course notes and exercises, and world-class training from an experienced instructor.

What is the duration of this Telephone Sales Course?

This course is a 1-day long Telephone Sales Course.

Who should attend this Telesales Course?

This course is ideal for those who are new to Telesales and want to have formal training.

How long until I receive the Telephone Sales Certification confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.

What are the career opportunities after completing the Telesales Certification?

Sales is a dominant part of many organizations, and hence you will find plenty of scope for careers across different domains. After completing the Telesales certification, you can begin a career as a Telesales Executive, Telesales representatives, and much more.

Why choose The Knowledge Academy in Pune over others?

The Knowledge Academy in Pune stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking the Telephone Sales Certification.

What is the cost/training fees for Telephone Sales Training in Pune?

The training fees for Telephone Sales Training in Pune starts from INR154995

Which is the best training institute/provider of Telephone Sales Training in Pune?

The Knowledge Academy is one of the Leading global training provider for Telephone Sales Training.

What are the best Sales Training courses in Pune?

Please see our Sales Training courses available in Pune

Customers Reviews

Susan Nic Gorsk

The trainer listened to my specific requirements and she was very friendly and knowledgable

Daniel Millington

Down to earth, very informative and got along with everyone.

Lisa Glading

Very informative training course on Telephone Sales

Request For Pricing

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water