Sales Training | Building Rapport With Customers in Pune

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

• What is Rapport?
• Importance of Rapport
• Benefits of Rapport
• Types of Building Rapport

Module 2: Build Rapport with Customers

• How to Build Rapport?
• Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

• What are the Questions of Building Rapport with Clients?
• Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

• Call-Closing Statements
• Create Rapport in a Customer Chat Interaction
• Build Rapport by Email
• Rapport Building with Angry Customers
• Maintain Rapport when Delivering Bad News to Customers

Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training in Pune is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

• Customer Service Representatives
• Sales Representatives
• Technical Support Representatives
• Telemarketers
• Human Resources Professionals
• Account Managers
• Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building. This course demonstrates how it in Pune helps organizations to increase their sales, reduce client churn, and lead to priceless client referrals.

Studying this Building Rapport with Customers Training Course in Pune helps learners to gain skills for maintaining a relationship with clients. It assists individuals to empathies with clients by sharing personal experiences, mirroring their feelings back to them, and normalizing their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day training course provided by The Knowledge Academy in Pune covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives

• To define what rapport is and why it is important in customer service
• To learn how to build rapport with customers in different situations
• To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
• To practice building rapport with customers through role-playing and other exercises
• To develop a personal rapport-building style that is authentic and effective

After attending the Building Rapport with Customers Training in Pune, delegates will be able to build rapport effectively and maintain it even when delivering bad news to customers.

What’s included in this Building Rapport with Customers Course?

• World-Class Training Sessions from Experienced Instructors
• Building Rapport with Customers Certificate
• Digital Delegate Pack