Emotional Intelligence Training Course Outline

Module 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?
  • What Emotional Intelligence IS NOT?
  • Power of Emotion in Communication
  • Why is Emotional Intelligence Important?
  • Emotional Intelligence to Organizations
  • Competencies for Emotional Intelligence
  • Need to Improve Emotional Intelligence?
  • Improving Your Emotional Intelligence
  • Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

  • What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

  • Ways to Develop Emotional Intelligence
  • Utilize an Assertive Style of Communicating
  • Respond Instead of Reacting to Conflict
  • Practice Self-Awareness
  • Empathize with Others
  • Take Criticism Well

Module 4: Habits and Emotional Intelligence

  • Habits
  • How to Stop Habits from Forming?
  • How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

  • How We Take in Information?
  • Myers Briggs Test

Module 6: Changing Past Conditioning

  • How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

  • Managing and Handling Conflict
  • Conflict at the Workplace
  • Conflict Management
  • Steps to Managing Conflict
  • Steps to Managing Conflict – Problem Solving Process
  • Techniques for Avoiding Conflict
  • Communication Styles
  • Listening
  • Barriers to Active Listening
  • How to Be a Good Listener?
  • Use of Voice
  • Empathy
  • Harness the Power of Emotion in Communication
  • Role of Emotions
  • Emotional Awareness
  • Emotion Strategies
  • Behaviors Demonstrating Higher EQ
  • Levels of EQ
  • Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

  • Self Confidence Skills
  • Positive Attitude
  • Conversation
  • Body Language
  • Presentation
  • Workplace Challenges
  • Leadership
  • Development Focus for Emotional Intelligence
Show more blue-arrow
Show more blue-arrow

Who should attend this Emotional Intelligence Training Course?

The Emotional Intelligence Course in Pune is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. This course can be beneficial for a wide range of professionals, including:

  • Managers
  • Supervisors
  • Team Leaders
  • Sales Executives
  • Customer Service Executives
  • Educators
  • Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites to attend this Emotional Intelligence Course.

Emotional Intelligence Course Overview

Emotional intelligence is a pivotal skill set in today's fast-paced and complex working environment in Pune, understanding and managing one's own emotions, as well as recognizing and influencing the emotions of others, has never been more relevant. This introduction sets the stage for exploring emotional intelligence's profound impact on personal and professional success.

Mastery of Emotional Intelligence is crucial for professionals aiming to enhance their leadership capabilities, improve interpersonal relationships, and foster a positive work culture in Pune, Leaders, Managers, HR professionals, and those in client-facing roles will find this proficiency particularly beneficial, enabling them to navigate workplace dynamics more effectively and drive organizational success.

This 1-day training by The Knowledge Academy in Pune is designed to equip delegates with the necessary tools and techniques to enhance their emotional intelligence. Through interactive workshops, real-world case studies, and reflective exercises, participants will learn to understand their emotional responses better, improve their communication skills, and develop strategies for managing stress and conflict in the workplace.

Course Objectives

  • To understand the critical components of Emotional Intelligence and its importance in the workplace
  • To recognize and manage one's own emotions to enhance decision-making and stress management
  • To improve interpersonal skills through effective communication and empathy
  • To develop strategies for influencing and motivating others positively
  • To navigate and resolve conflicts constructively

After completing this course in Pune, delegates will receive a certification acknowledging their enhanced understanding and ability to apply EI concepts. This certification will testify to their personal and professional development commitment, opening doors to advanced leadership roles and improved workplace harmony.

Show more blue-arrow

What’s included in this Emotional Intelligence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Emotional Intelligence Certificate
  • Digital Delegate Pack
Show more blue-arrow

Train Your Workforce

Looking for Emotional Intelligence Training in-house or onsite training Pune. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,536 organisations

The Knowledge Academy is an approved training supplier to 53,536 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Pune venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pune is one of the cities within Maharashtra, situated on the right bank of the Mutha River within the Deccan Plateau in the southern part of India. As well as Pune being acknowledged as the cultural capital of Maharashtra is it also the 71st largest city within the world and the second within its state. Schools within Pune are either run by educational trusts, private individuals or the Pune Municipal Corporation. Some of the schools include the New English School, Bhave School, The Bishop's School, St. Anne’s High School and Camp Education Society School. There is one main university which is linked to the colleges within Pune which is the Savitribai Phule Pun University some of which include the AISSMS College of Pharmacy, Sinhgad College of Engineering and the Balaji Institute of Modern Management Pune, other colleges within Pune which are affiliated with other universities or organisations include MIT Institute Of Design and Film and Television Institute of India. Some of the universities within Pune include the Institute of Armament Technology, Symbiosis International University, Bharati Vidyapeeth Deemed University, Indian Institute of Science Education and Research and many more all of which offer different types of courses and degrees in areas such as architecture, engineering, management studies, dentistry,  medicines, law, sciences, arts and commerce.

Show moredown

Ways to take Emotional Intelligence Training in Pune

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 11 Dec 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

Loading ....

Package deals for Emotional Intelligence Training in Pune

Our training experts have compiled a range of course packages on a variety of categories in Emotional Intelligence Training, to boost your career. The packages consist of the best possible qualifications with Emotional Intelligence Training, and allows you to purchase multiple courses at a discounted rate.

Emotional Intelligence Training in Pune FAQs

What is Emotional Intelligence?

Emotional Intelligence refers to the ability to understand and manage one's own emotions, as well as perceive and empathize with the emotions of others effectively.

What is the importance of this training?

This training offered by The Knowledge Academy is crucial for enhancing interpersonal skills, fostering empathy, and improving decision-making, leading to better teamwork, communication, and overall organizational performance.

What are the objectives of this Emotional Intelligence Course?

The objectives of this course include developing self-awareness, empathy, communication skills, and stress management techniques. It aims to enhance emotional intelligence competencies for personal and professional success.

What will I learn in this training?

In this training by The Knowledge Academy, you'll learn self-awareness, self-regulation, empathy, and effective communication to enhance interpersonal relationships and leadership skills, fostering a more emotionally intelligent approach in professional and personal contexts.

Do you offer support for this training?

Yes, the Knowledge Academy offers support via phone & email before attending, during, and after the course.

Are there any prerequisites for the course?

There are no formal prerequisites to attend this course.

What is included in this course?

In this training course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of the Emotional Intelligence Certification Course?

This course is a 1-day training course, during which delegates participate in intensive learning sessions that cover various course topics.

What kinds of careers benefit from this course?

This course benefits careers in management, leadership, customer service, counselling, and teaching. The Knowledge Academy offers courses to enhance EI skills for professionals in various fields.

Are there any industry-specific training programs available to address diverse professional needs?

The Knowledge Academy offers industry-specific training programs catering to diverse professional demands. These courses provide specialized skill development to enhance workplace relationships and productivity.

How can the skills learned in training be applied to real-world workplace challenges?

The skills acquired from training can directly address real-world workplace challenges, enhancing problem-solving, communication, and project management abilities, fostering productivity and innovation.

Are there measurable outcomes that delegates can expect after completing Emotional Intelligence Training?

Delegates completing this training with The Knowledge Academy can expect improved communication, better conflict resolution, enhanced leadership skills, and increased workplace productivity, as evidenced by performance metrics and delegates’ feedback.

Why choose The Knowledge Academy in Pune over others?

The Knowledge Academy in Pune stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Emotional Intelligence Course.

What is the cost/training fees for Emotional Intelligence Training in Pune?

The training fees for Emotional Intelligence Training in Pune starts from INR154995

Which is the best training institute/provider of Emotional Intelligence Training in Pune?

The Knowledge Academy is one of the Leading global training provider for Emotional Intelligence Training.

What are the best Personal Development Courses courses in Pune?

Please see our Personal Development Courses courses available in Pune

Show more blue-arrow

Customers Reviews

Request For Pricing

WHO WILL FUNDING THE COURSE?
+44

Corporate Training

Unlock tailored pricing and customised training solutions for your team’s needs.

Request your quote today!

Why choose The Knowledge Academy

price

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

learning

Many delivery methods

Flexible delivery methods are available depending on your learning style.

resources

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water
santander barclays bmw google thames-water deloitte bupa tesla
cross

Exclusive Deals For Future Leaders!

friday-sale UP TO 60% OFF!

* WHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.