Course information

Reception Skills Training Course Outline

Module 1: Dealing with and Recognising Different Types of Callers

  • Screamer
  • Rambler
  • Ladder
  • Demander

Module 2: Understanding the Role of a Receptionist

  • Duties of a Receptionist
  • Characteristics of a Great Receptionist
  • How to Prepare for a Receptionist Interview?
  • Popular Interview Questions
  • Effective Time Management

Module 3: Importance of First Impressions

  • Introduction
  • Tips on Creating a Good First Impression
  • Importance of Telephone Manners
  • Creating a Good First Impression on the Telephone

Module 4: Projecting a Professional Image

  • How to Conduct Yourself Professionally in the Workplace?
  • Stay in Control
  • Non-Verbal Communication in Business
  • Dress Sense
  • Clarity and Direction
  • Hands and Gestures
  • How to Write a Professional Email?

Module 5: Successful Questioning Techniques

  • Introduction
  • Leading or “Loaded”
  • Recall and Process
  • Types of Questions
  • Funneling
  • Interpreting Disguises
  • Open Questions
  • Probing

Module 6: Maintaining a Positive Attitude

  • Change Your Language from Negative to Positive
  • Ways to Manage Stress
  • Self-Motivation
  • Self Confidence
  • Healthy Lifestyle

Module 7: Building Rapport Techniques

  • Overview
  • Rapport Building Techniques

Module 8: Effective Listening Skills

  • Listening Skills
  • Things to Avoid When on the Phone

Module 9: Dealing with Cold Callers

  • Overview
  • Corporate TPS
  • Things to Note About Corporate TPS
  • Tips on How to Deal with Cold Callers

Module 10: Tone, Pitch, and Pace

  • Introduction
  • Process of Communication
  • Effective Communication

Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional

  • Work as Quickly as Possible
  • Listen to the Entire Story First
  • Apologise
  • Make Sure You Understand
  • Try to Solve the Issue
  • Compensate the Customer for their Trouble

 

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Who should attend this Reception Skills Course?

The Reception Skills Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Reception Skills Training Course can be beneficial for a wide range of professionals, including:

  • Aspiring and Current Receptionists
  • Front Desk Managers
  • Administrative Assistants
  • Customer Service Representatives
  • Office Managers
  • Hospitality Industry Staff
  • Retail Associates at Information Desks

Prerequisites of the Reception Skills Course

There are no formal prerequisites for the Reception Skills Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.

Reception Skills Course Overview

Reception Skills are significant for any organisation's first impression, acting as the initial touchpoint between a business and its clients, stakeholders, or visitors. The role of a Receptionist encapsulates the essence of hospitality, communication proficiency, and the ability to manage multifaceted situations with grace. Proficiency in Reception Skills is crucial for professionals in PA and Secretarial roles. As the initial point of contact, they must create a lasting impression. Their ability to greet visitors, handle phone calls, and manage various administrative tasks is vital to organisational success. Therefore, mastery in Reception Skills is imperative for those pursuing excellence in this domain, ensuring they stand out in their careers.

This intensive 1-day Reception Skills Training Course is designed to provide delegates with practical knowledge and hands-on experience. They will learn how to manage front desk operations efficiently, handle phone etiquette, and address various scenarios they may encounter. This training empowers individuals to become confident and effective Receptionists,.

Course Objectives:

  • To master the art of welcoming visitors with professionalism and courtesy
  • To develop excellent telephone etiquette for effective communication
  • To acquire time management and organisational skills to streamline reception tasks
  • To handle challenging situations with grace and efficiency
  • To learn to use office equipment and software for better productivity
  • To enhance interpersonal skills for improved client and colleague interactions
  • To gain confidence in multitasking and managing daily front-desk operations
  • To understand the significance of confidentiality in PA and Secretarial roles

Upon completing a Reception Skills Training Course, delegates will be equipped with the expertise to manage front-desk interactions confidently, ensuring a positive and lasting first impression for visitors. This enhanced skill set will enable them to handle diverse situations with professionalism, elevating the overall image and efficiency of their organisation.

 

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What’s included in this Reception Skills Course?

  • World-Class Training Sessions from Experienced Instructors          
  • Reception Skills Certificate        
  • Digital Delegate Pack

Why choose us

Our Ahmedabad venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ahmedabad is situated on the banks of the Sabarmati River, as well as it being the capital of Gujarat, it is also the largest city within the western part of India, however overall it is the sixth largest city. Amdavad as the city is otherwise known, has a population of around 5.5 million and was the third quickest growing city of the decade which was ranked by Forbes in 2010, with an extended population of around 6.3 million, the city has played an important part within India’s industrial and economic sectors. There are some well-known institutes within Ahmedabad such as the National Institute of Fashion Technology, the public business school – Indian Institute of Management. However the most important of these institutes are over looked by the Indian Space Research Organisation, these being the Space Applications centre and the Physical Research Laboratory, set up to improve the understanding of the different aspects of science. Ahmedabad is home to a number universities which include Dr. Babasaheb Ambedkar Open University, Nirma University of Science and Technology, Gurajarat Vidyapeeth and the Gujarat University which can be linked to the colleges within Ahmedabad offering students the opportunity to learn about Science, Commerce or the Arts, however when they are choosing a degree to study, their options can include the previous subjects as well as Law, Engineering, Management and Medicine.

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Address

11-103
GCP Business Centre
Vijay Char Rasta
Memnagar
Ahmedabad

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led PA And Secretarial Training | Reception Skills in Ahmedabad. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's PA And Secretarial Training | Reception Skills in Ahmedabad, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's PA And Secretarial Training | Reception Skills in Ahmedabad. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led PA And Secretarial Training | Reception Skills in Ahmedabad sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

PA And Secretarial Training | Reception Skills in Ahmedabad FAQs

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The training fees for certification in Ahmedabad starts from INR24995
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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