ITIL® 4 Strategist: Direct, Plan and Improve Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve

  • Understand the Following Key Terms:
    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of Control
  • Differences Between the Following Key Concepts:
    • Vision and Mission
    • Strategy, Tactics, and Operations
    • Governance, Compliance, and Management
    • Policies, Controls, and Guidelines
  • Relationship Between Value, Outcomes, Costs, Risks, and Direction, Planning, and Improvement

Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods

  • Identify the Scope of Control and Within This:
    • How to Cascade Objectives and Requirements
    • How to Define Effective Policies, Controls, and Guidelines
    • How to Place Decision-Making Authority at the Correct Level

Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System

  • Role of Risk and Risk Management in DPI
  • How Governance Impacts DPI
  • How to Ensure That Controls are Sufficient, But Not Excessive

Module 4: Apply Continual Improvement Principles to Various Enhancements

  • How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS
  • How to Identify Assessment Objectives, Outputs, Requirements, and Criteria
  • How to Select an Appropriate Assessment Method for a Particular Situation
  • How to Define and Prioritise Desired Outcomes of an Improvement
  • How to Build, Justify and Advocate for a Business Case
  • How to Conduct Improvement Reviews
  • How to Embed Continual Improvement at All Levels of the SVS

Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement

  • Nature, Scope, and Potential Benefits of Organisational Change Management
  • How to Use the Key Principles and Methods of Communication & OCM:
    • Identify and Manage Different Types of Stakeholders
    • Effectively Communicate With and Influence Others
    • Establish Effective Feedback Channels
  • How to Establish Effective Interfaces Across the Value Chain

Module 6: Apply Measurement and Reporting Principles to Direction, Planning, and Improvement

  • How to Define Indicators and Metrics to Support Objectives

Module 7: How to Direct, Plan, and Improve Value Streams and Practices

  • Direct, Plan, and Improve Value Streams and Practices
  • Choose Appropriate Methods to Direct, Plan, and Improve Value Streams and Practices:
    • Addressing the 4 Dimensions
    • Applying the Guiding Principles
    • Value Stream Mapping
    • Optimisation of Workflow
    • Elimination of Waste
    • Ensuring & Utilising Feedback
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Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in Chennai is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in Chennai to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in Chennai is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in Chennai, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

  • To gain in-depth knowledge about policies, controls, and guidelines for providing direction
  • To attain knowledge about governance structures used for decisions-making
  • To get familiar with gap analysis and SWOT analysis for better assessment
  • To acquire knowledge building, communicating, and advocating for portfolio management
  • To know about the structures and methods used to direct behaviors
  • To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in Chennai, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

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What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
  • Digital Delegate Pack
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ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book
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Train Your Workforce

Looking for ITIL® 4 Strategist: Direct, Plan and Improve Training in-house or onsite training in Chennai? We specialise in corporate group training and bulk bookings for organisations of all sizes in Chennai. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Chennai is situated within the South Eastern coast of India on the Coromandel Coast, as well as it being the capital city of Tamil Nadu, it is also the fourth largest city within India. Madras or Detroit of India as the city is otherwise known was home to around 82,790 people in 2011 making it the third largest expatriate population within India as it grew from around 35,000 people recorded in 2009. Chennai plays an important part within India’s automobile industry. There are some well-known universities within Chennai, however the IIT Madras which offers engineering courses is highly regarded amongst the top of its kind within India, along with the College of Engineering, Guindy which is up in the top ten engineering colleges also within India which is owned by Tamil Nadu. The schools within Chennai are either owned by Tamil Nadu or privately run, however still with some help financially from the government. Students have a number of different options within colleges as to what they want to study, with regards to the Alagappa College of Technology and the College of Engineering, Guindy, offers courses within technology, engineering or architecture. The university subjects can include the pervious subjects along with science, arts, law, commerce, and medicine. One of the biggest universities within Chennai which has five campuses throughout the city is the University of Madras which is also linked to colleges such as the Presidency College, madras Medical College, Madras Christian College and the Madras School of Social Work. Chennai also offers weekend education courses for students who are Japanese nationals living in the city through the Japanese School Education Trust, it is possible to provide support through learning. Chennai is also home to the Central Leather Research Institute which is the world’s largest research organisation in leather and is situated within Adyar. There is also a branch organisation from the Central Electronic Engineering Research Institute within Chennai as it plays a big part of the electronic research within India, Institutes such as the institute of Mathematical Science also offers students the chance to work on physical, mathematical and computer sciences.

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Ways to take ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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Access ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 4 Strategist: Direct, Plan and Improve Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Strategist: Direct, Plan and Improve Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Strategist: Direct, Plan and Improve Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access ITIL® 4 Strategist: Direct, Plan and Improve Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Access ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 4 Strategist: Direct, Plan and Improve Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Strategist: Direct, Plan and Improve Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Strategist: Direct, Plan and Improve Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 4 Strategist: Direct, Plan and Improve Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Strategist: Direct, Plan and Improve Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Strategist: Direct, Plan and Improve Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Chennai FAQs

What is the ITIL® 4 Strategist: Direct, Plan And Improve Training?

This training provides skills for effective IT management, focusing on continual improvement, strategic planning, and organizational change within the ITIL® 4 framework.

What advantages does implementing Direct, Plan, and Improve (DPI) offer?

DPI enhances organizational agility, fosters continuous improvement, optimizes resources, and improves decision-making, leading to more effective management and alignment of business strategies with operational execution.

What knowledge and skills will be gained from the ITIL® 4 Strategist: Direct, Plan, and Improve Training?

You will learn strategic planning, improvement practices, and how to effectively direct organizational change within the ITIL® 4 framework.

What are the prerequisites for taking ITIL® 4 Strategist: Direct, Plan And Improve Training course?

No formal prerequisites are required to attend this ITIL® 4 Strategist: Direct, Plan, And Improve Training Course.

What is included in the course?

In this ITIL® 4 Strategist: Direct, Plan and Improve Certification, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

The duration of this course is 2-Days

Is the ITIL® 4 Strategist: Direct, Plan and Improve Training suitable for me?

If you aim to enhance service management practices, particularly at the service desk, and wish to apply ITIL 4 concepts effectively, this course is ideal for you.

How long until I receive the course confirmation details?

Upon registering for this ITIL® 4 Strategist: Direct, Plan and Improve Training, you will receive the course confirmation details immediately.

Do you offer support for the ITIL Certification Course?

Yes, we offer support for this ITIL® 4 Strategist: Direct, Plan and Improve Certification.

Why choose The Knowledge Academy in Chennai over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Strategist: Direct, Plan and Improve Course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai starts from INR64995

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in Chennai?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in Chennai?

Please see our ITIL® Certification Training courses available in Chennai

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