Course information

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

  • Introduction to Incident Management
  • Value Streams and Processes
  • Organizations and People
  • Partners and Suppliers
  • Incident Management Capability Development

Module 2: Service Desk 

  • Key Concepts of the Service Desk
  • Processes of the Practice
  • Roles and Competencies of the Practice
  • How does Information and Technology Support and Enable the Practice?
  • Role of Partners and Suppliers in the Practice
  • ITIL Capability Model Used to Develop the Practice
  • Recommendations for The Practice Success

Module 3: Problem Management

  • Introduction to Problem Management
  • Value Streams and Processes
  • Organization and People
  • Information and Technology
  • Partners and Suppliers
  • Problem Management Capability Development

Module 4: Service Request Management

  • Key Concepts of Service Management
  • Value Streams and Processes
  • Organization and People
  • Role of Information and Technology Support
  • Role of Partners and Suppliers in the Practice
  • Service Request Management Capability Development

Module 5: Monitoring and Event Management

  • Introduction to Monitoring and Event Management 
  • Value Stream and Processes
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Monitoring and Event Management Capability Development

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Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in Chennai is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

  • IT Support Specialists
  • IT Managers
  • Service Desk Managers
  • Incident Managers
  • Problem Managers
  • Change Managers
  • Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Chennai is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.

Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in Chennai aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.

The Knowledge Academy's 3-day training in Chennai equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.

Course Objectives

  • To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
  • To learn how to effectively implement service management practices to fulfill customer requirements
  • To gain insights into the tools and technologies that support ITIL 4's service management processes
  • To develop skills for improving service delivery and managing service performance
  • To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL

Upon completion of this training course in Chennai, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.

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What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

  • ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65% or 39/60 Marks 
  • Duration: 1 hour and 30 minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Chennai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Chennai is situated within the South Eastern coast of India on the Coromandel Coast, as well as it being the capital city of Tamil Nadu, it is also the fourth largest city within India. Madras or Detroit of India as the city is otherwise known was home to around 82,790 people in 2011 making it the third largest expatriate population within India as it grew from around 35,000 people recorded in 2009. Chennai plays an important part within India’s automobile industry. There are some well-known universities within Chennai, however the IIT Madras which offers engineering courses is highly regarded amongst the top of its kind within India, along with the College of Engineering, Guindy which is up in the top ten engineering colleges also within India which is owned by Tamil Nadu. The schools within Chennai are either owned by Tamil Nadu or privately run, however still with some help financially from the government. Students have a number of different options within colleges as to what they want to study, with regards to the Alagappa College of Technology and the College of Engineering, Guindy, offers courses within technology, engineering or architecture. The university subjects can include the pervious subjects along with science, arts, law, commerce, and medicine. One of the biggest universities within Chennai which has five campuses throughout the city is the University of Madras which is also linked to colleges such as the Presidency College, madras Medical College, Madras Christian College and the Madras School of Social Work. Chennai also offers weekend education courses for students who are Japanese nationals living in the city through the Japanese School Education Trust, it is possible to provide support through learning. Chennai is also home to the Central Leather Research Institute which is the world’s largest research organisation in leather and is situated within Adyar. There is also a branch organisation from the Central Electronic Engineering Research Institute within Chennai as it plays a big part of the electronic research within India, Institutes such as the institute of Mathematical Science also offers students the chance to work on physical, mathematical and computer sciences.

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Address

Tech 360 Consultancy Services
No. 1/807 A, 
Pillayar Koil Street
Thoraipakkam
Chennai

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Chennai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Chennai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Chennai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Chennai sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Chennai FAQs

The ITIL®4 Specialist: Monitor, Support, And Fulfil Training Course focuses on advanced techniques for monitoring, supporting, and fulfilling IT services in alignment with ITIL® 4 principles. It delves into optimising service delivery processes to ensure efficient and effective IT operations.
This ITIL® 4 Specialist: Monitor, Support, And Fulfil Certification Training equips participants with the skills to enhance service monitoring, support, and fulfilment capabilities, leading to improved service quality, reduced downtime, and increased customer satisfaction. It also prepares individuals for ITIL® 4 Specialist certification, enhancing career prospects.
To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.
IT professionals involved in service management, operations, support, and fulfilment roles will benefit from this course. It is suitable for service managers, service desk managers, incident managers, problem managers, and IT support staff seeking to advance their skills in IT service delivery.
The ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course typically includes comprehensive training modules covering ITIL principles, practices, and processes. It may incorporate interactive lectures, case studies, practical exercises, and mock exams to reinforce learning and prepare participants for certification exams.
The duration of this course is 3 days.
The Knowledge Academy provides study guides, practice exam questions, and summaries of key concepts. Discussing real-world scenarios that apply ITIL® principles can also be beneficial for understanding and retention.
Upon completing this ITIL® 4 Specialist: Monitor, Support, And Fulfil Certification Training, participants can pursue various career opportunities in IT service management, including roles such as IT service manager, service desk manager, incident manager, problem manager, and IT support specialist.
First, complete the ITIL® 4 Foundation certification. Then, register for an accredited training course for the MSF module. Study diligently, use practice tests to gauge readiness, and schedule your examination through an authorised examination centre.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Specialist: Monitor, Support, And Fulfil Certification.
The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course certification in Chennai starts from INR89995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Monitor, support and fulfill Bundle

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