ITIL® 4 Practitioner: Supplier Management Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Practitioner: Supplier Management Course Outline

Module 1: Key Concepts of the Practice

  • Explain the Purpose of the Practice
  • Describe the PSFs & Key Metrics of the Practice
  • Explain Key Terms/Concepts:
    • Supplier
    • Contract
    • RFx
    • RFI
    • RFP
    • RFQ
    • RFB
    • RFD

Module 2: Processes of the Practice

  • Describe Inputs and Outputs of the Processes
  • Describe Key Activities of the Processes
  • Know How to Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

  • Describe the Responsibilities of Key Roles of the Practice
  • Supplier Manager
  • Supplier Coordinator
  • Know How to Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice

  • Explain the Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Explain the Dependencies of the Practice on Third Parties
  • Explain How Partners and Suppliers Can Support the Practice

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

  • Explain How Capability Criteria Support the Practice Capability Development

Module 7: Recommendations for the Practice Success

  • Understand the Recommendations for Supplier Management Success and How They Are Supported by the ITIL Guiding Principles
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Who Should Attend This ITIL® 4 Practitioner: Supplier Management Training Course?

This ITIL® 4 Practitioner: Supplier Management course is ideal for professionals seeking to deepen their understanding of supplier management within IT service management frameworks. It is especially valuable for:

  • IT Service Management Professionals
  • IT Project Managers
  • Supplier Relationship Managers
  • IT Directors and Managers
  • Procurement Managers
  • Quality Assurance Professionals
  • IT Consultants
  • Risk Management Professionals

Prerequisites of the ITIL® 4 Practitioner: Supplier Management Training Course

To undertake the ITIL® 4 Practitioner: Supplier Management Training Course, participants should have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Supplier Management Course Overview

ITIL® 4 is a leading framework for IT service management. Its importance lies in its proven approach to optimising IT services, enhancing efficiency and alignment with business needs. This training provides organisations with strategies to improve service management and governance. Individuals benefit through skill enhancement and practical knowledge for career development. Furthermore, it offers substantial career benefits, positioning delegates for advanced roles in IT service management.

Throughout this ITIL® 4 Practitioner: Supplier Management course, delegates will delve deep into the ITIL® 4 framework, understanding its core principles and practical applications in real-world settings. They will learn to identify and describe the key concepts and terms essential for mastering IT service management practices, including detailed insights into processes, roles, and technological supports that underpin effective ITIL® implementation.

Course Objectives:

  • To grasp the fundamentals of ITIL® 4 framework
  • To understand ITIL® 4's core processes and functions
  • To apply ITIL® 4 principles in real scenarios
  • To analyse the role of technology in ITIL® 4
  • To evaluate IT service management improvements
  • To coordinate with partners using ITIL® 4 strategies
  • To drive business value through IT services

Upon completion of this training, delegates will be equipped to apply the ITIL® 4 framework actively within their organisations to drive efficient and effective IT service management practices. They will be able to strategically position IT service management as a central business capability, align IT processes with business objectives, and enhance overall service delivery.

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What's included in this ITIL® 4 Practitioner:Supplier Management Certification?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
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ITIL® 4 Practitioner: Supplier Management Exam Information

The ITIL® 4 Practitioner: Supplier Management Certification Exam is designed to assess the candidates understanding and practical application of supplier management principles within the ITIL® 4 framework. This certification focuses on the processes and best practices needed to manage relationships with suppliers effectively, ensuring that organisations can maximise value from their supplier contracts and partnerships.

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20 Marks 
  • Pass Mark: 65% or 13/20 Marks 
  • Duration: 30 minutes 
  • Open Book/ Closed Book: Closed Book

ITIL® is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

The Swirl logo™ is a trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

 

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Train Your Workforce

Looking for ITIL® 4 Practitioner: Supplier Management Certification in-house or onsite training in Mumbai? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mumbai. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Mumbai venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Learn ITIL® 4 Practitioner: Supplier Management Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Supplier Management Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Supplier Management Certification sessions.

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Supplier Management Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 4 Practitioner: Supplier Management Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 4 Practitioner: Supplier Management Certification in Mumbai

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner: Supplier Management Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner: Supplier Management Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Practitioner: Supplier Management Training in Mumbai FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

Who should attend this course?

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Practitioner: Supplier Management Certification in Mumbai?

The training fees for ITIL® 4 Practitioner: Supplier Management Certification in Mumbai starts from INR449995

Which is the best training institute/provider of ITIL® 4 Practitioner: Supplier Management Certification in Mumbai?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner: Supplier Management Certification.

What are the best ITIL® Certification Training courses in Mumbai?

Please see our ITIL® Certification Training courses available in Mumbai

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