Course information

ISO 10001 Quality Management System Training​ Course Outline

Module 1: Introduction to ISO 10001 Standard

  • Introduction
  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Information Integrity
  • Accountability
  • Improvement
  • Confidentiality
  • Customer-Focused Approach
  • Competence and Timeliness

Module 3: Code Framework

  • Context of the Organisation
  • Establishment
  • Integration
  • Case Study

Module 4: Planning, Design, Development, and Implementation

  • Determine Code Objectives
  • Gather and Assess Information
  • Obtain and Assess Input from Relevant Interested Parties
  • Prepare Code
  • Prepare Performance Indicators
  • Prepare Code Procedures
  • Prepare Internal and External Communication Plan
  • Determine Resources Needed
  • Implementation

Module 5: Maintenance and Improvement

  • Collection of Information
  • Evaluation of Code Performance
  • Evaluation of the Satisfaction with the Code
  • Review of the Code and Code Framework
  • Continual Improvement
  • Case Study

Show moredowndown

Who should attend this ISO 10001 Quality Management System Training Course?

This ISO 10001 Quality Management System Training Course is designed for professionals involved in quality management, customer satisfaction, and organisational improvement. The following professionals can greatly benefit from attending this course:

  • Quality Managers
  • Customer Service Managers
  • Process Improvement Specialists
  • Auditors
  • Quality Assurance Professionals
  • Customer Experience Managers
  • Compliance Officers

Prerequisites of the ISO 10001 Quality Management System Training Course

There are no formal prerequisites for this ISO 10001 Quality Management System Course. However, familiarity with Quality Management concepts can be beneficial for the delegates.

ISO 10001 Quality Management System Training Course Overview

ISO 10001 pertains to Quality Management Systems (QMS), emphasising customer satisfaction through effective processes. It holds relevance in ensuring consistent delivery of quality products or services, fostering customer trust, and enhancing competitiveness in today's market driven by customer-centricity.

Proficiency in ISO 10001 is essential for Quality Managers, Auditors, Compliance Officers, Customer Service Professionals, and those overseeing business operations. Mastery of this standard enables them to implement robust QMS practices, prioritise customer needs, and enhance customer satisfaction, which is crucial for sustaining business success.

This 1-day training delves into ISO 10001's principles, covering customer-focused strategies, quality assurance, and continual improvement. Delegates gain insights into enhancing customer satisfaction, implementing effective QMS, and aligning business processes with customer expectations, enhancing their capability to deliver superior products or services.

Course Objectives:

  • To comprehend the principles of ISO 10001 for Quality Management Systems
  • To implement customer-focused strategies to enhance satisfaction
  • To establish and maintain effective QMS practices within organisations
  • To prioritise customer needs and expectations in business operations
  • To ensure continual improvement in product/service quality
  • To align business processes with customer-centric approaches

Delegates completing this ISO Certification Course will possess comprehensive expertise in ISO 10001, enabling them to implement and maintain robust Quality Management Systems focused on enhancing customer satisfaction. They'll have the skills to prioritise customer needs, improve product/service quality, and align business processes effectively.

Show moredowndown

What’s included in this ISO 10001 Quality Management System Course?

  • ISO 10001 Quality Management System Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 10001 Quality Management System Certificate
  • Digital Delegate Pack

ISO 10001 Quality Management System​ Exam Information 

To achieve the ISO 10001 Quality Management System Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes

Why choose us

Our Kolkata venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kolkata is situated on the east bank of the Hooghly River within East India, as well as it being the capital city of West Bengal, it plays a big part within East India’s educational, cultural and commercial industries. Calcutta as the city is otherwise known has a metropolitan population of around 14.1 million recorded in 2011 which makes it the third most populated metropolitan area within India, the city itself was home to around 4.5 million people in the same year. Kolkata has some history within its ports as the Port of Kolkata is the oldest one within India that is still used for operations. The secondary schools and universities within Kolkata can be owned either by the international board, central or state government or be privately owned. However not everyone is able to or goes to school, therefore, there are initiatives put in place to get more children into school such as the Shikhshalaya Prakalpa which also looks to improve the quality of teaching within the schools as well. Secondary schools within Kolkata include the Hare school, Hindu School and the La Martiniere Calcutta which is a Christian school, founded in 1835 which makes it one of the oldest within India. As well as one of the oldest schools, Kolkata is also home to two of the oldest engineering institutes within in India these being the Bengal Engineering and Science University and the Jadavpur University. There are many universities within Kolkata some of which include the Amity University, Aliah university, the Indian Institute of Science Education and Research, Kolkata, West Bengal National University of Animal and Fishery Sciences, West Bengal National University of Health Sciences, Techno India University and West Bengal National University of Juridical Sciences, Indian Statistical Institute, Indian institute of Foreign Trade and the Rabindra Bharati University. Kolkata also has two universities that are recognised as universities with potential for excellence these being the Jadavpur University and the Universtiy of Calcutta. The universities all offer different opportunities such as the public universities offer students their own diplomas and degrees. Courses can range from health sciences, management, science, engineering, medical, business, marine engineering, animal and fishery science, dentistry, science education and research as well as foreign trade.

Show moredown

Address

P, 21A,Old Ballygung Road.
3rd Floor (above Chinese Pavilion)
Near Birla Mandir.
Kolkata 700019
(West Bengal)

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10001 Quality Management System Training | ISO Training in Kolkata. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Kolkata, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Kolkata. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 10001 Quality Management System Training | ISO Training in Kolkata sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 10001 Quality Management System Training | ISO Training in Kolkata FAQs

The International Organisation for Standardisation (ISO) is an independent international organisation that develops standards, frameworks, principles, and requirements needed for evaluating and reporting various systems and bringing consistency to businesses' working globally.
There are no formal prerequisites for attending this ISO 10001 Training course.
This ISO 10001 Training course is suitable for anyone who wants to learn about developing, implementing, and maintaining a compliant and successful Quality management system.
ISO 10001 standard refers to planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It is valid to product-related codes, including different promises made to customers by an organisation regarding their behaviour.
Professionals who hold knowledge and skills in Quality Management systems (QMS) are highly desirable by almost every organisation. Attending our ISO 10001 training course allows you to gain in-depth knowledge regarding QMS to get a job with a high pay scale.
In this ISO 10001 training course, you will learn various concepts such as code framework, prepare performance code, determine resource needs, guiding principles, terms and definitions, determine code objectives, evaluation of code performance, continual improvement, etc.
The training fees for ISO 10001 Quality Management System Training certification in Kolkata starts from INR158695
The Knowledge Academy is the Leading global training provider for ISO 10001 Quality Management System Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on ISO Certification?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +91 8037244591 and speak to our training experts, we should be able to help you with your requirements.

cross

OUR BIGGEST SPRING SALE!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.