Facilitation Skills Foundation and Practitioner Training Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Facilitation Skills Foundation and Practitioner Training Course Outline

Foundation

Chapter 1: Process Iceberg® Model

  • Process Iceberg® Explained
    • Hierarchical
    • Sequential
    • Inter-Dependent
  • Problems in Meetings
  • Using the Process Iceberg® to help Groups become More Process Aware

Chapter 2: Task and Process and Two Key Tools

  • Context
  • Task and Process
    • Task
    • Process
    • Linking Task and Process
    • Red and Green Thinking and Facilitation
  • Format and Tools
    • What is Format?
    • Models, Tools and Techniques
  • SPO
  • Degrees of Uncertainty
    • Certainty
    • Complexity
    • Uncertainty
  • Levels of Process Awareness
    • The Dysfunctional Group
    • Transitional Groups
    • Process Aware Groups
  • Feedback Model
    • Reverse Feedback
  • Exercises
    • Levels of Process Awareness
    • Feedback Model
    • SPO
    • Degrees of Uncertainty

Chapter 3: The Key Roles

  • Task Leader’s Role
    • Determining the Task Leader’s Role
  • Facilitator’s Role
    • Subject Matter Expert or Not?
    • The Nature of the Facilitator’s Role
    • The Characteristics of the Changing Role
  • Facilitation Triangle

Chapter 4: Knowing Myself …Understanding Others

  • Myers Briggs Type Indicator® (MBTI)
    • Extraverts
    • Introverts
    • Sensing
    • Intuitives
    • Thinkers
    • Feelers
    • Judgers (Structured)
    • Perceivers (Unstructured)
  • Understanding the Different Types
    • Different Types... Different Techniques

Chapter 5: Preparing for an Event/Workshop

  • Meeting the ‘client’
    • First Meeting
  • Hearing the ‘real’ need
  • Planning the Agenda Process
    • Working Through the Objective
    • Designing the Process
    • Length for Each Task
    • Preparation Required
  • Selecting and Organising the Venue
  • How Many Facilitators Does It Take to Run a Process?
    • Certainty, Complexity, Uncertainty
    • Dysfunctional, Transitional, Process Aware
    • Number of Tables/Sub Groups
    • Time Available
    • Number of Facilitators Needed

Chapter 6: Contracting with a Group

  • Agreeing the Contract
    • Contracting with the Client
    • The Nature of the Task (Certainty/Complexity/Uncertainty)
    • The Relationship Between Time, Process and Task (The Facilitation Triangle)
    • Analysis of the Maturity of the Group (Dysfunctional – Process Aware)
  • The Role of the Facilitator in Terms of the Process
    • Process Responsibilities
    • Communications and Interpersonal Interactions
    • Who Does the Feedback?
    • Individual Preferences and Roles
    • Emotions
  • Why Does the Facilitator Need a Contract?
    • Confirming the Contract

Chapter 7: Facilitating an Event

  • The Impact of the Facilitator – Hamburg Research
    • Process Responses
    • Managing Introverts and Extraverts
  • Importance of Sharing Knowledge in a Systematic Way
    • Groupthink
    • Examples of Groupthink: Past and Present
    • Remedies for Groupthink
  • Good Process Ensures Good Decision-Making
    • Principles of Process Application
    • The Place of Feedback – Improving Levels of Understanding
    • Exchange of Information
    • Effect of Process Application
    • Symptoms of Taking the Wrong Approach
  • Convergent and Divergent Thinking
    • Convergent Thinking
    • Divergent Thinking
    • Freeing Up People’s Thinking
  • Tackling the Task Systematically – Using a Systematic Process Approach
    • Step One – Identify Issues
    • Step Two – Focus on the Main Issue(s)/Cause
    • Step Three – Define the Problem
    • Step Four – Selecting the Best Solution Should Be Done Against a Set of Criteria
    • Step Five – Generate Ideas for Potential Solutions
    • Step Six – Pinpoint the Most Appropriate Solution
    • Step Seven – Adverse Consequences
    • Step Eight – Action Planning
  • Watching for the Causes Not Symptoms – Symptom, Cause and Action
    • Making Interventions
    • Dealing with Problems in Meetings
  • There Are No Difficult People, Only a Poor Process
    • Unbalanced Roles or Preferences
    • Poor Communication or Interpersonal Interactions
  • Poor or inappropriate Process (Format or Tools)
  • Ill-defined Objective
  • Using SCA and SPO – Inner Dialogue
    • Thinking ‘up and down’ the Iceberg and looking ‘forward’
  • Capturing information – drawing skills

Chapter 8: Process Iceberg® Review

  • Conducting a Process Review
    • Ask the group “What Helped?”
    • What else Helped?
    • What Hindered?
  • Assessing Group Maturity by the Process Review

Chapter 9: Characteristics of an Effective Facilitator

  • Characteristics of an Effective Facilitator
    • Reaction to Change
    • Speed of Reaction
    • Approach to Process
    • Reaction to Stress
    • Breadth of Knowledge
  • Personal Strengths and the Areas where you will Feel Most and Least Comfortable

Practitioner

Section A:  Using the Models, Tools and Techniques

  • Selecting the ‘best fit’ Model, Tool or Technique
    • The Scope of the Task
    • Model, Tool or Technique
  • When and Where to Use the Models, Tools and Techniques
    • Process Models, Tools and Techniques - Facilitator’s Process Tools
    • Data Collection - Issue Identification and Collating
    • Decision Making - Prioritising
    • Action Planning and Implementation
    • Systematic Problem Solving and Solution Finding Model
    • Miscellaneous Tools and Techniques

Section B: Hearing the Process Words

  • Hearing the Process Words
  • Exercises in ‘Hearing the Process Words’
    • Situation 1
    • Situation 2

Section C: Models, Tools and Techniques for Effective Group Work

  • Feedback Model
  • Analogy
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Who Should Attend this Facilitation Skills Foundation and Practitioner Training?

This course is designed for professionals and aspiring facilitators looking to enhance their ability to lead group processes and foster collaboration in workplace settings. It is especially beneficial for those in roles requiring strong interpersonal and organisational skills.

  • Team Leaders
  • Project Managers
  • HR Professionals
  • Organisational Development Consultants
  • Change Managers
  • Educators and Trainers
  • Business Analysts

Prerequisites of Facilitation Skills Foundation and Practitioner Training

There are no formal prerequisites for attending this Facilitation Skills Foundation and Practitioner Training.

Facilitation Skills Foundation and Practitioner Training Course Overview

The Facilitation Skills Foundation and Practitioner Training Course equips participants with the essential skills to effectively lead and manage group processes. This comprehensive program focuses on developing process awareness, managing interpersonal dynamics, and applying structured facilitation techniques to drive successful outcomes. Career benefits include enhanced leadership capabilities, improved group decision-making skills, and the ability to facilitate diverse group settings with confidence and professionalism.

This 5-day course includes foundational topics such as the Process Iceberg® Model, task and process management, and advanced facilitation techniques. Practitioner-level insights, such as using models, tools, and techniques effectively, are also covered. This course not only builds facilitation skills but also enhances career prospects by preparing learners to excel in roles requiring group management, problem-solving, and decision-making expertise.

Course Objectives

  • Understand and apply the Process Iceberg® Model to real-world scenarios
  • Develop the ability to identify and address problems in group dynamics effectively
  • Gain expertise in task and process integration for optimal outcomes
  • Master the use of feedback models to foster productive communication
  • Learn to create structured agendas and plan workshops efficiently
  • Cultivate adaptability to manage uncertainty and group diversity

By the end of the course, learners will understand how to effectively facilitate group discussions, manage diverse personalities, and guide teams toward successful outcomes using systematic approaches. They will be adept at applying facilitation models, handling challenging group dynamics, and conducting impactful workshops.

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What's included in this Facilitation Skills Foundation and Practitioner Training?  

  • World-Class Training Sessions from Experienced Instructors 
  • The Facilitation Skills Foundation and Practitioner Training 
  • Digital Delegate Pack   
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Facilitation Skills Foundation Exam Information

The exam is specifically designed to validate your understanding of the essential principles and practical skills in facilitation, ensuring you are well-prepared to apply these techniques in real-life settings. Achieving certification highlights your capability to support and lead teams, fostering efficient and productive group interactions.

  • Question Type: Multiple Choice Format
  • Total Questions: 50 Questions
  • Total Marks: 50 marks
  • Pass Marks: 50% or 25/50 marks
  • Duration: 40 minutes
  • Open Book/ Closed Book: Closed book

 

Facilitation Skills Practitioner Exam Information

This advanced course deepens your facilitation expertise, focusing on strategic applications in more complex situations. The exam tests your ability to integrate and apply advanced facilitation strategies, ensuring you can navigate challenging group dynamics. Passing this exam confirms your proficiency in leading diverse teams through intricate processes, making you a valuable asset in any organisational leadership role.

  • Question Type: Objective-testing format
  • Total Questions: 80 Questions
  • Total Marks: 50% or 40/80 marks
  • Duration: 2.5 hours
  • Open Book/ Closed Book: Open book - Facilitation (2012) Practitioner manual only.
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Train Your Workforce

Looking for Facilitation Skills Foundation and Practitioner Training Course in-house or onsite training in Mumbai? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mumbai. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Ways to take Facilitation Skills Foundation and Practitioner Training Course in Mumbai

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Facilitation Skills Foundation and Practitioner Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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Master Facilitation Skills Foundation and Practitioner Training Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Facilitation Skills Foundation and Practitioner Training Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Facilitation Skills Foundation and Practitioner Training Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access Facilitation Skills Foundation and Practitioner Training Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access Facilitation Skills Foundation and Practitioner Training Course in Mumbai from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective Facilitation Skills Foundation and Practitioner Training Course that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Facilitation Skills Foundation and Practitioner Training Course Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Facilitation Skills Foundation and Practitioner Training Course sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Facilitation Skills Foundation and Practitioner Training Course Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Facilitation Skills Foundation and Practitioner Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Facilitation Skills Foundation and Practitioner Training Course in Mumbai

Our training experts have compiled a range of course packages on a variety of categories in Facilitation Skills Foundation and Practitioner Training Course, to boost your career. The packages consist of the best possible qualifications with Facilitation Skills Foundation and Practitioner Training Course, and allows you to purchase multiple courses at a discounted rate.

Facilitation Skills Foundation And Practitioner Training in Mumbai FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

Who should attend this course?

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for Facilitation Skills Foundation and Practitioner Training Course in Mumbai?

The training fees for Facilitation Skills Foundation and Practitioner Training Course in Mumbai starts from INR549995

Which is the best training institute/provider of Facilitation Skills Foundation and Practitioner Training Course in Mumbai?

The Knowledge Academy is one of the Leading global training provider for Facilitation Skills Foundation and Practitioner Training Course.

What are the best Facilitation Skills Certification Training courses in Mumbai?

Please see our Facilitation Skills Certification Training courses available in Mumbai

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