Course information

Customer Retention Training Course Outline

Module 1: Fundamentals

  • Introduction to Customer
  • Customer Retention and ‘Loyalty’
  • Importance of Customer Retention
  • Why Retention Needs Improvement
  • Finding New Customers Procedure

Module 2: Retention Strategy

  • Surprise Gifts and Discounts
  • Customer Surveys
  • Customer Onboarding
  • Use Gamification
  • Keep Customers Informed
  • Be Personal

Module 3: Optimize User Experience by Removing Friction in the Customer Journey

  • Analytics Review of Digital Channels
  • Customer Journey Mapping
  • Full Site and App Functional Audit
  • Techniques of Measure and Evaluate Customer Retention and Loyalty

Module 4: Data Collection

  • Importance of Data Collection
  • How to Use Data to Customize/Personalize Website, Contact Centre and Retail Interactions?
  • Benefits of Knowing Your Customers

Module 5: Developing Contact Strategy for Customer Retention

  • Building a Successful Contact Strategy
  • Segment Customer Base by Value and Engagement

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Who should attend this Customer Retention Training Course? 

The Customer Retention Course in New Delhi is tailored for individuals and businesses seeking to enhance their Customer Retention strategies and cultivate lasting relationships with their clientele. This course can benefit a wide range of professionals, including:

  • Marketing Professionals
  • Customer Service Representatives
  • E-commerce Managers
  • Sales Executives
  • Account Managers
  • Digital Marketing Specialists
  • CRM (Customer Relationship Management) Specialists

Prerequisites of the Customer Retention Training Course

There are no formal prerequisites for this Customer Retention Course.

Customer Retention Training Course Overview

In an increasingly competitive marketplace, the art and science of Customer Retention has proved helpful to many professionals in the Digital Marketing domain in New Delhi. While attracting new customers is vital, retaining existing ones ensures sustainable growth, brand loyalty, and consistent revenue streams. Customer Retention strategies not only help maintain a solid customer base but also strengthen brand reputation and foster lasting relationships.

Proficiency in Customer Retention in New Delhi is indispensable for businesses aiming for long-term success. Acquiring a new customer can cost up to five times more than retaining an existing one, emphasizing the economic advantage of retention strategies. Professionals in roles such as Customer Service, Marketing, Sales, and Brand Management, as well as Business Owners and Entrepreneurs, should prioritize mastering customer retention.

This 1-day Customer Retention Training in New Delhi by The Knowledge Academy is meticulously curated to provide delegates with actionable insights and practical tools to elevate their retention strategies. During this training, delegates will be introduced to proven methodologies, case studies, and interactive exercises to deepen their understanding of customer behavior, loyalty programs and feedback mechanisms.

Course Objectives:

  • To equip delegates with proven strategies to boost customer loyalty
  • To understand key metrics and indicators for measuring retention success
  • To explore the role of effective communication in retaining clients
  • To analyze case studies for real-world retention insights and best practices
  • To master tools and platforms enhancing post-purchase customer engagement

After completing the Customer Retention Training in New Delhi, delegates will be equipped with the expertise to excel in Digital Marketing. They will possess the knowledge and tools to drive customer loyalty, optimize marketing efforts, and increase ROI. This course is a stepping stone to achieving a Digital Marketing Certification Course and advancing one's career in this dynamic field.

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What’s included in this Customer Retention Masterclass?

  • World-Class Training Sessions from Experienced Instructors   
  • Customer Retention Certificate
  • Digital Delegate Pack

Why choose us

Our New Delhi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Address

Pioneer Institute of Education and Computer Studies
F322/A, 3rd Floor
Adarsh House (Above PNB Bank)
Old MB Road
Lado Sarai
New Delhi
110030

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Retention Training in New Delhi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Retention Training in New Delhi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Customer Retention Training in New Delhi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Retention Training in New Delhi sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Retention Training in New Delhi FAQs

Customer Retention applies to the practices and actions that businesses and organisations pursue to overcome the amount of company defections. Customer Retention Certificates and training can be proof of mastery of these practices.
Yes, Customer Retention Courses are essential for any business focused on maintaining a loyal customer base. Customer Relation Training Courses provide valuable insights into effective retention strategies and customer satisfaction techniques. Successfully completing such courses and earning a Customer Retention Certificate demonstrates a commitment to excellence in customer service.
In this Customer Retention Training, there are no formal prerequisites.
This Customer Retention Training is specifically designed for those who are relatively new to customer retention as part of their job or where the company has expanded steadily by attracting customers. Customer Retention Courses are suitable for such professionals, aiming to retain their customers and boost the effectiveness of a marketing campaign.
The benefits of focusing on customer retention include enhancing loyalty, conducting comprehensive audits of site and app functionality, understanding the necessity for retention improvement, and developing a strategic contact plan to maintain the customer relationships.
The Knowledge Academy provides you with world-class training sessions from experienced instructors, a digital delegate pack and a certificate of completion.
The duration of this course spans across 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
The training fees for Customer Retention Training certification in New Delhi starts from INR24995
The Knowledge Academy is the Leading global training provider for Customer Retention Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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