Course information

Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and SLA

  • What is an SLA?
  • Writing SLAs
  • First Page of Document
  • Agreement Overview
  • Service Agreement
  • Specification of SLAs
  • Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

  • Specification in Procurement
  • Need of Specification
  • Procurement Functions Relationship with Specifications
  • What is SLA in Procurement?

Module 3: Specification Types

  • Requirement Specifications
  • Design Specifications
  • Material Specifications
  • Standard Specifications
  • Interface Specifications
  • Test Specifications
  • Performance Specifications
  • Quality Specifications

Module 4: Developing Specifications and SLAs

  • Goal of Specification Development Phase
  • Common Tasks
  • Specification Development Process
  • Write a Product Specification Sheet
  • Write a Technical Specification
  • Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

  • Supplier Service Level Agreements
  • Steps to Continuously Manage Vendor Performance and SLAs
  • Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

  • Introduction
  • Service Monitoring
  • Process
  • Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

  • SLA Development Process
  • Form of an Enterprise SLA

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Who should attend this Specification and Service Level Agreement Training Course?

The Specification and Service Level Agreement Course in Chennai is designed for those who want to get better at creating and negotiating contracts, agreements, and Service Level Agreements (SLAs). The Specification and Service Level Agreement Training Course can benefit individuals such as:

  • Contract Managers
  • Procurement Managers
  • Project Managers
  • Vendor Managers
  • Risk Managers
  • Supply Chain Managers
  • Compliance Managers  

Prerequisites of the Specification and Service Level Agreement Training Course

There are no formal prerequisites for this Specification and Service Level Agreement Course.

Specification and Service Level Agreement Training Course Overview

Specification and Service Level Agreement (SLA) Training in Chennai focuses on creating precise service specifications and agreements, which are crucial for defining service expectations between providers and clients. These elements are vital for clarity, accountability, and setting performance benchmarks in business relationships.

This training in Chennai benefits professionals such as project managers, procurement specialists, and contract managers greatly. It arms them with the expertise to draft detailed specifications and SLAs that resonate with business goals, ensuring service delivery meets agreed-upon standards. Understanding SLAs is key to monitoring performance, managing vendor relations, and enforcing contractual terms.

The Knowledge Academy's 1-day course in Chennai provides in-depth knowledge on crafting and managing SLAs and specifications. Attendees will learn to create precise service definitions, establish measurable performance metrics, and set accountability standards. Practical exercises and expert advice equip delegates to negotiate SLAs that align with business needs, improving service delivery and vendor relationships.

Course Objectives

  • To grasp the essentials of specifications and SLAs
  • To draft measurable and clear service agreements
  • To negotiate SLAs aligned with business goals
  • To set key performance indicators for service management
  • To implement accountability in service agreements
  • To manage vendor relationships effectively through SLAs

Upon completing this course in Chennai, delegates will possess the skills to effectively develop and manage specifications and SLAs, ensuring services meet business expectations and contributing to operational efficiency and strategic achievements.

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What’s included in this Specification and Service Level Agreement Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Specification and Service Level Agreement Certificate
  • Digital Delegate Pack

Why choose us

Our Chennai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Chennai is situated within the South Eastern coast of India on the Coromandel Coast, as well as it being the capital city of Tamil Nadu, it is also the fourth largest city within India. Madras or Detroit of India as the city is otherwise known was home to around 82,790 people in 2011 making it the third largest expatriate population within India as it grew from around 35,000 people recorded in 2009. Chennai plays an important part within India’s automobile industry. There are some well-known universities within Chennai, however the IIT Madras which offers engineering courses is highly regarded amongst the top of its kind within India, along with the College of Engineering, Guindy which is up in the top ten engineering colleges also within India which is owned by Tamil Nadu. The schools within Chennai are either owned by Tamil Nadu or privately run, however still with some help financially from the government. Students have a number of different options within colleges as to what they want to study, with regards to the Alagappa College of Technology and the College of Engineering, Guindy, offers courses within technology, engineering or architecture. The university subjects can include the pervious subjects along with science, arts, law, commerce, and medicine. One of the biggest universities within Chennai which has five campuses throughout the city is the University of Madras which is also linked to colleges such as the Presidency College, madras Medical College, Madras Christian College and the Madras School of Social Work. Chennai also offers weekend education courses for students who are Japanese nationals living in the city through the Japanese School Education Trust, it is possible to provide support through learning. Chennai is also home to the Central Leather Research Institute which is the world’s largest research organisation in leather and is situated within Adyar. There is also a branch organisation from the Central Electronic Engineering Research Institute within Chennai as it plays a big part of the electronic research within India, Institutes such as the institute of Mathematical Science also offers students the chance to work on physical, mathematical and computer sciences.

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Address

Tech 360 Consultancy Services
No. 1/807 A, 
Pillayar Koil Street
Thoraipakkam
Chennai

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Specification And Service Level Agreement Training | Contract Management Training in Chennai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Specification And Service Level Agreement Training | Contract Management Training in Chennai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Specification And Service Level Agreement Training | Contract Management Training in Chennai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Specification And Service Level Agreement Training | Contract Management Training in Chennai sessions.

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Small class sizes

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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The training fees for certification in Chennai starts from INR29995
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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