Business Analysis Courses

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Certificate Business Analysis Practice Exam

BCS Certificate in Business Analysis Practice Course Outline

Module 1: Strategic Context for Business Analysis

  • Business Change Lifecycle
  • Understanding the Strategic Context
  • VMOST
  • Performance Measurement
  • Resource Audit
  • Porter’s 5 Forces
  • PESTLE Analysis and SWOT Analysis
  • Balanced Business Scorecard (BBS)
  • Generic BBS Strategy Map
  • BBS Perspectives
  • CSFs, KPIs, and Performance Targets
  • Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)

Module 2: Analysing and Managing Stakeholders

  • What is a Stakeholder?
  • Business Analysis Service Framework
  • Stakeholder Engagement
  • Recipients of Business Analysis Services
  • Categories of Stakeholder
  • Components of a Business Perspective
  • Approach
  • CATWOE - Corner Shop and Public Lending Library
  • Root Definition
  • Identifying Conflicts
  • Analysing Stakeholders
  • Stakeholder Responsibilities

Module 3: Analysing the Current State

  • Investigative Techniques
  • Interviews and Interview Lifecycle
  • Workshops and Workshop Lifecycle
  • Observation
  • Scenario Analysis
  • Document Analysis
  • Surveys/Questionnaires
  • Identify an Appropriate Technique
  • Customer Journey Map
  • Rich Pictures
  • Elements of a Rich Picture
  • Empathy Mapping and Mind Maps

Module 4: Establishing the Target State

  • Conceptual Business Activity Model
  • Approach to Business Activity Modelling
  • Benefits of BAM
  • Corner Shop
  • Identifying Activities
  • Public Lending Library
  • Building the Business Activity Model
  • Library Business Activity Model
  • Some Common Errors in BAM
  • Building Consensus by Resolving Conflicts
  • Consensus BAM Rationale
  • When – Business Events
  • Improvements to the Business System
  • Identifying areas of concern (BAM)
  • TOM and POPIT™
  • Target Operating Model

Module 5: Designing and Defining the Solution

  • Design Thinking
  • Divergent and Convergent Thinking
  • Gap Analysis Process
  • POPIT™ and Gap Analysis
  • Identify the Areas of Feasibility Assessment

Module 6: Developing a Business Case

  • Structure of a Business Case
  • Categories of Costs and Benefits
  • Analysis of Costs and Benefits
  • Risk Assessment
  • Risk Management Process
  • Risk Areas
  • Risk Analysis
  • Investment Appraisal
  • Investment and Appraisal Techniques
  • Payback
  • Payback and Risk
  • Discounted Cash Flow and Net Present Value
  • Impact Assessment
  • Business Case within the Business Change Lifecycle
  • Alignment
  • Definition
  • Design
  • Implementation
  • Realisation

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Who should attend this BCS Certificate in Business Analysis Practice Course?

This course is ideal for professionals aiming to enhance their strategic Business Analysis capabilities and support effective business change through structured investigation and stakeholder engagement.

You should attend this BCS Certificate in Business Analysis Practice Course if you are:

  • Business Analyst: Developing strategic thinking and holistic analysis skills
  • Project Manager: Aligning business needs with project objectives and outcomes
  • Consultant: Advising clients on business improvement through structured analysis
  • Change Manager: Identifying and supporting key drivers for business transformation
  • Business Architect: Framing business problems and opportunities for high-level solutions
  • Aspiring Strategic Analyst: Building advanced competencies in business analysis practice

Prerequisites of the BCS Certificate in Business Analysis Practice Course

This Business Analysis Certification Course demands no formal prerequisite. However, a basic understanding of business concepts and terminology might help delegates move forward with the course.

BCS Certificate in Business Analysis Practice Course Overview

The BCS Certificate in Business Analysis Practice Course by The Knowledge Academy helps you develop the strategic skills needed to investigate business problems, evaluate options, and support effective business change initiatives.

This Business Analysis Practice Training focuses on high-level analysis, including understanding the business context, applying strategic analysis tools, identifying key issues, and evaluating solutions. You will explore techniques such as PESTLE, SWOT, and five forces analysis while learning how to define business objectives and measure benefits.

This course is ideal for Business Analysts, Consultants, Change Managers, and professionals involved in strategy, business improvement, or transformation projects. It also supports your journey towards a respected Business Analysis Certification from BCS, The Chartered Institute for IT.

BCS Certificate in Business Analysis Practice Course Objectives

  • To investigate business problems using structured analytical techniques
  • To identify opportunities for business improvement and define a business case
  • To engage stakeholders and support strategic decision-making
  • To define and justify business changes that align with organisational goals

Delivered over 3 Days, this Business Analysis Practice Training blends real-world scenarios with expert instruction. You will leave with the skills to assess business needs, develop strategic recommendations, and drive meaningful change.

Advance your Business Analysis capability with The Knowledge Academy. We provide comprehensive training, practical tools, and full support to help you achieve your Business Analysis Certification and succeed in complex business environments.

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What’s included in this BCS Certificate in Business Analysis Practice Course?

  • BCS Certificate in Business Analysis Practice Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Certificate in Business Analysis Practice Certificate.
  • Digital Delegate Pack.

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Official BCS Certificate Business Analysis Practice Exam Information

The BCS Certificate in Business Analysis Practice exam assesses participants' understanding of business analysis principles and practices in a practical context. This certification focuses on evaluating an individual's knowledge of applying business analysis techniques to various scenarios within an organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks  
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (5 days)

Online Self-paced (40 hours)

Official BCS Intermediate and Practitioner Certificate in Enterprise and Solution Architecture Exams

BCS Foundation and Practitioner Certificate in Enterprise and Solution Architecture Outline

During this 5-day training course you will learn the following modules:

BCS Foundation Certificate in Architecture Concepts and Domains​ Course Outline

  • Module 1: Fundamentals of Architecture
  • Module 2: Business Architecture
  • Module 3: Applications Architecture
  • Module 4: Data Architecture
  • Module 5: Infrastructure Architecture
  • Module 6: Software Architecture
  • Module 7: Security Architecture
  • Module 8: Solution Architecture

For more information about the modules, you will learn please visit the BCS Foundation Certificate in Architecture Concepts and Domains​ Course Outline course page

BCS Practitioner Certificate in Enterprise and Solution Architecture Course Outline

  • Module 1: Architecture and Architects.
  • Module 2: Architecture Precursors.
  • Module 3: Architecture Frameworks.
  • Module 4: Architecture Precursors.
  • Module 5: Business Architecture.
  • Module 6: Data Architecture.
  • Module 7: Design for NFRS.
  • Module 8: Applications Architecture.
  • Module 9: Infrastructure Architecture.
  • Module 10: Software Architecture.
  • Module 11: Migration Planning.
  • Module 12: Architecture Management.

For more information about the modules, you will learn please visit the BCS Practitioner Certificate In Enterprise And Solution Architecture course page

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Who should attend this BCS Foundation and Practitioner in Enterprise Architecture?

This certificate is ideal for anyone involved with IT architecture, including those new to the profession. Anyone who is involved in any aspect of enterprise and solution architecture.

Prerequisites

For the foundation level there are no prerequisites, however for the practitioner level you are required to have the following. 

  • You must have obtained either the BCS Intermediate Certificate in Enterprise and Solutions Architecture or the new BCS Foundation Certificate in Architecture Concepts and Domains or have a current TOGAF 9 or current TOGAF 10 level 2 certificates.
  • Candidates should also have six or more years’ experience of IS / IT work, with some contact with architects and architecture descriptions. Training with a BCS accredited training provider is recommended.

BCS Foundation and Practitioner Certificate in Enterprise and Solution Architecture Overview

This course is a bundled course comprised of two separate courses:

During this course, candidates will learn about the essentials of Architecture concepts and domains. Next candidates will learn about Enterprise and Solution Architecture. This course is a combination of the Foundation and Practitioner courses for Enterprise & Solution Architecture and covers a wide range of topics including Infrastructure architecture, architecture management and data architecture.

What will you learn upon completion of this BCS training course?

At the Foundation level you will learn:

  • The meaning of IT architecture and the various levels within it.
  • Different kinds of IT architects and the roles they play in IT and information systems.
  • How architecture fits into the broader business context.
  • Architecture precursors: goals, directives, and constraints.
  • Architecture development process and description frameworks.
  • The subdomains of enterprise and solution architecture, and their purpose.
  • The key activities carried out in each subdomain, and the related artefacts.

At the Practitioner level you will learn:

  • Candidates should be able to demonstrate knowledge and understanding of enterprise and solution architecture principles and techniques. Key areas are:
    • Intermediate level concepts, including architecture processes and descriptions.
    • The ability to demonstrate and apply this knowledge to a case study that involves producing deliverables in the following areas:
      • Architecture precursors: goals, directives, and scope.
      • Architecture descriptions: business, data, applications, and infrastructure architecture.

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training, and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community, you can get involved and do your bit to make IT good for society.

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What’s included in this BCS Foundation and Practitioner Certificate in Enterprise and Solution Architecture (Bundle Course) Training Course

  • BCS Foundation Certificate in Architecture Concepts and Domains exam.
  • BCS Practitioner Certificate in Enterprise and Solution Architecture exam.
  • World-class training from experienced BCS Instructors.
  • Digital Delegate Pack.

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BCS Practitioner Certificate in Enterprise and Solution Architecture Exam

The course prepares you for the BCS Practitioner Certificate in Enterprise and Solution Architecture exam, which is included. This exam follows the following format:

  • One-hour
  • Closed Book
  • 40 multiple choice questions based on a case study
  • 65% (26/40) pass mark

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Practitioner Certificate in Enterprise and Solution Architecture Exam

BCS Practitioner Certificate in Enterprise and Solution Architecture Training Course Outline

Module 1: Architecture Domains and Frameworks

  • Role of Architecture in an Organisation
  • Different Architecture Domains and the Relationships Between Them
  • Key Architecture Frameworks
  • How Industry Standards are Relevant to Architecture?

Module 2: Architecture and the Organisation

  • Role of Architecture to Other Business Areas
  • Discuss Use of the Business Change Lifecycle as an Input for Architecture
  • Business Needs and the Intended Solution

Module 3: Professionalism in Architecture

  • Compliance with Professional Standards
  • Types of Stakeholders
  • Explain Specific Stakeholder Needs
  • How to Influence Others?
  • Apply a Practical Customer Focus
  • Roles and Dynamics of a Successful Team
  • Social, Ethical and Economic Concerns to the Role of an Architect

Module 4: Corporate Governance

  • Corporate Governance and the Impact it has on the Role of an Architect
  • Key Architecture Governance Concepts, Roles, and Artefacts
  • Importance of Risk Management to the Role of an Architect

Module 5: Architectural Process, Tools, and Vision         

  • Practical Application of the Solution Architecture Framework
  • Three Varieties of the Software Development Lifecycle (SDLC)
  • Design of a Target Solution Architecture
  • Use of Common Architecture Models
  • Use of Common Information Systems Modelling Techniques
  • Different Types of Business Requirements
  • Method of Preparing a Gap Analysis
  • Business Case for Presentation

Module 6: Quality Assurance

  • Use of a Range of Quality Assurance Tools or Techniques
  • Principle of Separation of Concerns (Soc)
  • Explain Change Management Tools and Processes
  • Opportunities for Continuous Improvement

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Who should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course?

This course is ideal for individuals looking to gain a solid grounding in architectural principles, frameworks, and domains within enterprise and IT contexts.

You should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course if you are:

  • Aspiring Architect: Building foundational knowledge of enterprise and solution architecture
  • Business Analyst: Understanding architecture concepts to support business and IT alignment
  • IT Professional: Gaining insight into architecture frameworks and design thinking
  • Project Manager: Managing projects with architectural considerations in mind
  • Consultant: Supporting organisations in implementing structured architecture practices
  • Software Developer: Learning how architecture influences system structure and integration

Prerequisites of the BCS Foundation Certificate in Architecture Concepts and Domains Course

There are no specific prerequisites for attending this BCS Foundation Certificate in Architecture Concepts and Domains. However, some understanding of IT systems and basic business processes could be beneficial.

BCS Foundation Certificate in Architecture Concepts and Domains Course Overview

The BCS Foundation Certificate in Architecture Concepts and Domains Course by The Knowledge Academy introduces you to the core principles, practices, and domains of enterprise and solution architecture within a business context.

Architecture is essential for aligning IT systems with business strategy. This Architecture Training provides a foundational understanding of architectural thinking, frameworks, and key domains such as business, data, applications, and technology. You will explore how architecture supports decision-making, improves system design, and contributes to business agility and governance.

This beginner-level course is ideal for aspiring Architects, Business Analysts, IT professionals, and anyone involved in change or transformation projects. It also prepares you for a globally recognised Architecture Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in Architecture Concepts and Domains Course Objectives

  • To understand the role and value of architecture in organisations
  • To explore core architectural concepts, frameworks, and principles
  • To identify and describe key architecture domains and artefacts
  • To support alignment between IT systems and business strategy

Delivered over 3 days, this foundational Architecture Training combines theoretical insights with practical context. You will leave with a clear understanding of architectural roles and how architecture contributes to effective business and IT alignment.

Begin your journey into architecture with The Knowledge Academy. We offer expert-led training, industry-recognised learning paths, and support toward achieving your Architecture Certification.

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What’s included in this BCS Practitioner Certificate in Enterprise and Solution Architecture Course?

  • BCS Practitioner Certificate in Enterprise and Solution Architecture Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Enterprise and Solution Architecture Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Enterprise and Solution Architecture Exam Information

The BCS Practitioner Certificate in Enterprise and Solution Architecture Exam assesses professionals' understanding and proficiency in enterprise and solution architecture principles and practices. The format of the exam is as follows: 

  • Question Type: Scenario-based
  • Pass Marks: 65% 
  • Duration: 50 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (10 days)

Online Self-paced (80 hours)

Official BCS International Diploma in Business Analysis Exams

BCS International Diploma in Business Analysis Outline

BCS Core modules you must pass both:

BCS Knowledge based modules, you must pass one of these:

BCS Practitioner Modules, you must pass one of these:

BCS Oral Preparation Workshop - Exam to be booked separately

After you have taken and passed 2 Core modules, 1 Knowledge based module, 1 Practitioner module & BCS Oral Preparation Workshop you are then ready to take the Oral Exam.

After you have taken the Oral Preparation Workshop, you're required to book the actual oral exam through the BCS Portal.

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Who should attend this BCS International Diploma in Business Analysis Course?

This course is ideal for professionals seeking a comprehensive understanding of business analysis principles and looking to achieve a globally recognised qualification in the field.

You should attend this BCS International Diploma in Business Analysis Course if you are:

  • Business Analyst: Advancing your knowledge and earning a respected industry credential
  • Project Manager: Strengthening your ability to define, analyse, and manage business needs
  • Business Change Manager: Supporting effective transformation through structured analysis
  • Consultant: Delivering analysis-driven insights and recommendations to clients
  • IT Professional: Aligning technical solutions with business objectives and requirements
  • Aspiring Business Analyst: Establishing a solid foundation for a career in business analysis

Prerequisites of the BCS International Diploma in Business Analysis Course

Although there are no fixed set of prerequisites for the course, there are certain eligibility criteria that the delegates must adhere to. For registering in such Business Analysis Courses, the candidates need:

  • Work experience, ideally in a business field
  • Prior Business Analysis experience
  • Basic IT and systems knowledge
  • Proficiency in the instruction language, usually English
  • Possibly, the BCS Business Analysis Foundation Certificate

BCS International Diploma in Business Analysis Course Overview

The BCS International Diploma in Business Analysis Course by The Knowledge Academy is a comprehensive programme that equips professionals with the knowledge and tools to lead effective business change and add strategic value through analysis.

This Business Analysis Training brings together four essential modules, including two core, one knowledge-based, and one practitioner-level unit. It covers key areas such as stakeholder engagement, requirements engineering, business process modelling, and solution evaluation. You will gain a holistic understanding of the business analysis lifecycle and how to apply it within complex organisational environments.

This course is ideal for current and Aspiring Business Analysts, Consultants, Project Managers, and professionals involved in digital transformation or change initiatives. Completion of all modules and the final oral exam leads to a globally recognised Business Analysis Certification from BCS, The Chartered Institute for IT.

BCS International Diploma in Business Analysis Course Objectives

  • To understand the full scope of Business Analysis and its strategic importance
  • To apply industry-standard techniques for requirements and stakeholder management
  • To evaluate and recommend effective solutions for business improvement
  • To prepare for the oral examination and complete the diploma successfully

Delivered over 10 days, this structured Business Analysis Training offers in-depth coverage of both theory and application. You will leave with a well-rounded skill set and the confidence to deliver impactful analysis in a wide range of business settings.

Advance your Business Analysis career with The Knowledge Academy. We offer expert instruction, flexible delivery, and full support toward achieving your BCS Business Analysis Certification.

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What's included in the BCS Business International Diploma in Business Analysis Training Course?

  • BCS International Diploma in Business Analysis Examination.
  • World-Class Training Sessions from Experienced Instructors.
  • BCS International Diploma in Business Analysis Certificate.
  • Digital Delegate Pack.

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BCS International Diploma In Business Analysis Examination Information

Two Core Modules to pass:

  • BCS Certificate in Business Analysis Practice
  • BCS Certificate in Requirements Engineering

One Knowledge Based Module:

  • BCS Certificate in Commercial Awareness
  • BCS Foundation Certificate in Business Analysis
  • BCS Foundation Certificate in Organisational Behaviour
  • BCS Foundation Certificate in Business Change
  • BCS Foundation Certificate in IS Project Management

One Practitioner Module:

  • ​BCS Certificate in Modelling Business Processes
  • BCS Practitioner Certificate in Benefits Management and Business Acceptance

Please note there are 3 other practitioner modules which you can take, however, The Knowledge Academy do not have these courses.

  • BCS System Modelling Techniques
  • BCS System Development Essentials
  • BCS Data Management Essentials

BCS Core Modules:

BCS Certificate in Business Analysis Practice Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 52/80
  • Calculators: Calculators cannot be used during this examination

BCS Certificate in Requirements Engineering Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Knowledge Based Modules

BCS Foundation Certificate in Organisational Behaviour

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Analysis Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Change Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in IS Project Management Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Modules

BCS Practitioner Certificate in Modelling Business Processes Examination

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination Information

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes + 15 Minutes Reading Time
  • Supervised: Yes
  • Open Book: Yes
  • Pass Mark: 50%
  • Calculators: Calculators cannot be used during this examination

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Certificate in Requirements Engineering Exam

BCS Practitioner Certificate in Requirements Engineering Course Outline

Module 1: Define Requirements Approach and Project Scope

  • What is a Requirement?
  • Requirements Engineering Framework
  • Rationale for Requirements Engineering
  • Requirements and Business as Usual
  • Origin of Requirements
  • Planning Your Approach
  • Definition of a Project
  • Business Inputs to Requirements
  • Business Case
  • Terms of Reference (ToR)
  • Project Initiation Document (PID)
  • Common Problems
  • Origin of Errors
  • Correction Cost

Module 2: Elicit Requirements

  • Knowledge Types
  • Knowledge Types: Tacit
  • Knowledge Types: Tacit Vs Explicit
  • Tacit to Explicit Knowledge
  • Elicitation Techniques
  • Interviews
  • Interview Lifecycle
  • Workshops
  • Workshop Lifecycle
  • Observation
  • Scenario Analysis
  • Document Analysis
  • Identify an Appropriate Technique

Module 3: Record Requirements

  • Categories of Requirement
  • Hierarchy of Requirements
  • Business Objectives to Solution Delivery
  • Business: General Requirements
  • Business: Technical Requirements
  • Solution Requirements
  • Solution: Functional Requirements
  • Functional Requirement Examples
  • Solution: Non-Functional Requirements (NFR)
  • Uncovering Non-Functional Requirements
  • Why Document?
  • Documentation Styles
  • Characteristics to Document
  • User Stories
  • User Story Characteristics

Module 4: Build Models and Prototypes to Represent the Requirements

  • Modelling the Business Context for IT Systems
  • Purpose of Modelling Requirements
  • Modelling Functionality and Data
  • What is a Use Case?
  • Use Cases
  • Use Case Diagram Levels
  • Actors and the System Boundary
  • Use Case Notation
  • ‘Include’ Relationship
  • ‘Extend’ Relationship
  • Reminder: Use Case Diagram
  • Individual Use Case Documentation
  • Use Case Description: Elements
  • Use Case Description Template
  • Use Case Description Example
  • Main and Alternate Flows
  • Column/Table Use Case Format
  • Modelling Data
  • Why Model Data?
  • Class Diagrams
  • Class     
  • Attributes
  • Multiplicity of the Association
  • Reading the Class Model
  • Modelling Requirements
  • Requirements Supported
  • CRUD Matrix
  • CRUD Matrix – Cross Checking
  • Prototyping
  • Prototyping Requirements
  • Types of Prototype

Module 5: Collaborate and Communicate with Stakeholders to Clarify Requirements

  • What is a Stakeholder?
  • Stakeholders Involved in RE
  • Reviews
  • During the Review
  • Post – Review
  • Agile Validation
  • Business Requirements Documents

Module 6: Analyse, Prioritise, and Assure the Quality of Requirements

  • Analysis in Context
  • Requirements, Not Solutions
  • Poorly Expressed Requirements
  • Business Rules
  • Quality Checklist
  • INVEST
  • Slicing Requirements
  • Feasibility
  • Testability
  • Overlaps and Duplication
  • Conflicts
  • Ambiguity
  • Structuring Requirements
  • Priority (MoSCoW)

Module 7: Conduct User Analysis and Profiling

  • User Role Analysis
  • Personas
  • Customer Journey Map

Module 8: Requirements Management and Traceability

  • Requirements Management
  • Fundamentals for Management
  • Baselining and Version Control
  • Change Control
  • Sources of Change
  • Traceability

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Who should attend the BCS Practitioner Certificate in Requirements Engineering Course?

This course is ideal for professionals involved in gathering, analysing, validating, and managing requirements throughout the project lifecycle to ensure successful solution delivery.

You should attend this BCS Practitioner Certificate in Requirements Engineering Course if you are:

  • Business Analyst: Strengthening skills in requirements elicitation and documentation
  • Project Manager: Ensuring clear, agreed requirements for effective project execution
  • Product Owner: Defining user needs and prioritising features accurately
  • Solution Designer: Translating requirements into practical, user-centred designs
  • IT Consultant: Advising clients on best practices in requirement definition
  • Aspiring Requirements Engineer: Building essential competencies in structured requirements engineering

Prerequisites of the BCS Practitioner Certificate in Requirements Engineering Course

This Business Analysis Course doesn't mandate specific prerequisites. However, it's beneficial for learners to have some understanding of IT and business environments, as well as basic familiarity with projects.

BCS Practitioner Certificate in Requirements Engineering Course Overview

The BCS Practitioner Certificate in Requirements Engineering Course by The Knowledge Academy provides a structured approach to discovering, analysing, validating, and managing business requirements that support successful solutions.

Clear and well-managed requirements are crucial for delivering effective change. This Requirements Engineering Training covers the complete lifecycle of requirements, including elicitation techniques, documentation standards, stakeholder engagement, validation methods, and traceability. You will learn to align requirements with business objectives and ensure solution quality.

This course is ideal for Business Analysts, Project Managers, Product Owners, and professionals involved in change or IT projects. It also prepares you for a globally recognised Requirements Engineering Certification from BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Requirements Engineering Course Objectives

  • To understand the principles and importance of requirements engineering
  • To apply techniques for eliciting, analysing, and validating requirements
  • To document requirements using recognised standards and formats
  • To manage changes, traceability, and stakeholder agreement

Delivered over 3 days, this Requirements Engineering Training offers practical exercises and real-world scenarios to build confidence and skill. You will leave with the ability to gather clear requirements that lead to effective solutions and stakeholder satisfaction.

Strengthen your role in change delivery with The Knowledge Academy. We provide expert instruction, hands-on learning, and full support to help you achieve your Requirements Engineering Certification and thrive in business analysis roles.

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What’s included in the BCS Practitioner Certificate in Requirements Engineering Course?

  • BCS Practitioner Certificate in Requirements Engineering Examination
  • World-class training sessions from Experienced Instructors
  • BCS Practitioner Certificate in Requirements Engineering Certificate
  • Digital Delegate pack

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BCS Certificate in Requirements Engineering Exam Information

The BCS Certificate in Requirements Engineering Exam assesses participants' understanding of requirements engineering principles and practices. This BCS Certificate in Requirements Engineering exam is formatted in the following way: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Agile Exam

BCS Foundation Certificate in Agile Course Outline

This course will include the following topics

Module 1: Why Agile?

  • Introduction to Agile
  • Linear Development Approach
  • VUCA Environment
  • Origins of Agile
  • Agile Manifesto and its Principles
  • Pillars of Scrum

Module 2: Individuals and their Interactions Over Processes and Tools

  • Ways to Undermine Agile Team Performance
  • Agile Team Performance
  • Team Motivation and Self-Organising Autonomous Teams
  • How to do Agile Teams Interact?

Module 3: Working Software Over Comprehensive Documentation

  • Working Software
  • Agile Project Management for Non-Software Projects
  • Seven Wastes of Lean Apply to Software

Module 4: Customer Collaboration Over Contract Negotiation

  • Agile Team’s Relationship with Its Customers
  • How do Agile Teams Use Time Boxes and Iterations?
  • Product Owner Role and their Responsibilities

Module 5: Responding to Change Over Following a Plan

  • Agile Teams Respond to Change 
  • How do Agile Teams Recognise?
  • Different Levels of Planning

Module 6: Agile Mindset

  • Servant Leadership
  • Cross Functional and Self Organising
  • Agile Team Transparency
  • Maximising the Amount of Work Not Done
  • Agile Teams Maintain Sustainable Pace
  • Critical Factors in Creating Motivated Teams
  • Psychological Safety for High Performing Teams
  • Incremental and Iterative Delivery

Module 7: Roles in Agile Teams

  • Three Scrum Roles
  • Roles Outside the Scrum Team

Module 8: Common Agile Practices

  • Team Leadership and Organisation
  • Requirements
  • Estimation
  • Software Development

Module 9: Agile in Practice

  • Agile Approaches
  • Scaling Method
  • Metrics to Become a Healthy Agile Team

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Who should attend this BCS Foundation Certificate in Agile Course?

This course is ideal for individuals looking to gain a solid understanding of Agile principles, practices, and frameworks to support flexible and collaborative project delivery.

You should attend this BCS Foundation Certificate in Agile Course if you are:

  • Aspiring Agile Practitioner: Learning core Agile values, roles, and methodologies
  • Project Manager: Transitioning from traditional to Agile project environments
  • Business Analyst: Supporting Agile teams through iterative requirement gathering
  • Developer or Tester: Collaborating effectively in Agile development cycles
  • Scrum Team Member: Understanding how Agile frameworks improve team performance
  • Change Manager: Facilitating adaptive planning and continuous improvement

Prerequisites of this BCS Foundation Certificate in Agile Course

There are no formal prerequisites for this BCS Foundation Certificate in Agile Course. However, a basic familiarity with Project Management and Software Development concepts can be beneficial.

BCS Foundation Certificate in Agile Course Overview

The BCS Foundation Certificate in Agile Course by The Knowledge Academy introduces the fundamental principles, values, and frameworks of Agile, helping you support Agile delivery and collaboration across projects and teams.

Agile methodologies are widely adopted for their flexibility, speed, and focus on customer value. This Agile Training explores Agile Manifesto, Scrum, Kanban, roles and responsibilities, iterative delivery, and continuous improvement. You will gain a solid understanding of how Agile supports adaptive planning and faster feedback cycles.

This course is ideal for project team members, business analysts, developers, testers, and professionals looking to understand Agile working. It also prepares you for a globally recognised Agile Certification awarded by BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Agile Course Objectives

  • To understand the values and principles outlined in the Agile Manifesto
  • To explore key Agile frameworks such as Scrum and Kanban
  • To recognise the roles and practices that support Agile delivery
  • To apply Agile thinking to support collaboration and responsiveness

Delivered over 2 days, this Agile Training combines theory with examples and group discussions. You will leave with the knowledge to support Agile projects confidently and contribute to Agile transformations in your organisation.

Begin your Agile journey with The Knowledge Academy. We provide expert-led instruction, practical insights, and full support to help you achieve your Agile Certification and advance your career in modern project environments.

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What’s included in this BCS Foundation Certificate in Agile Course?

  • BCS Foundation Certificate in Agile Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Agile Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in Agile Exam Information

The BCS Foundation Certificate in Agile Examination assesses participants' understanding of foundational principles and practices of Agile methodologies. This certification focuses on evaluating an individual's knowledge of Agile concepts and techniques used in delivering value and managing projects in an Agile environment. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book 

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Certificate in Modelling Business Processes Exam

BCS Practitioner Certificate in Modelling Business Processes Training Course Outline

The content of this Business Analysis Training Course covers a range of subjects to provide delegates with a broad understanding of Modelling Business Processes.

Module 1: Context for Business Process Modelling

  • Business Systems and IT Systems
  • Some Definitions of ‘Process’
  • Processes
  • Why Model Business Processes?
  • Mapping Vs Modelling
  • Role of IT in Businesses
  • Approaches to Business Process Modelling
  • Hierarchy of Business Processes
  • Process Levels
  • Functional View of an Enterprise
  • Functional Vs Process View
  • Advantages of Process View
  • Organisation Chart View of an Enterprise
  • Process View

Module 2: Modelling at Enterprise Level

  • Enterprise View of Process Hierarchy
  • Map Before Model
  • SIPOC View of the Enterprise
  • Harmon Model of the Organisation
  • Enterprise View of Business Process SIPOC
  • Core Operation – Home Cinema Example
  • Supporting Processes
  • At Home Cinema – Process Map
  • Enterprise Level Process Model
  • Value Proposition
  • Relationship and Image Aspects
  • Porter’s Value Chain
  • Porter’s Value Chain– Manufacturing Example
  • Manufacturing Value Chain to Manufacturing Process Map
  • Porter’s Value Chain– Manufacturing Example
  • Value Chain for Service Enterprises

Module 3: Modelling at the Event-Response Level

  • Event-Response View of Process Hierarchy
  • Process Elements
  • Actors
  • Business Rules
  • Customer
  • Business Events
  • Process Elements Examples
  • Process Elements Example– Alternate View
  • Business Process Modelling Technique
  • Process Dependency Vs Process Flow
  • Why Model Business Processes?
  • Process Modelling Notations
  • BPMN
  • UML Activity Diagrams
  • Notation-Swim Lanes
  • Notation-Start
  • Notation-Tasks
  • What is a Task?
  • Identifying Tasks
  • Notation
    • Flows
    • Decisions
    • Merges
    • Forks and Joins
    • Finish
  • UML Notation - Reminder
  • Purpose of Measuring Process Performance
  • Measuring Processes
  • Timelines
  • Process Management

Module 4: Modelling at the Actor-Task Level

  • Actor-Task View of Process Hierarchy
  • What is a Task?
  • Task Analysis
  • Example Task Narrative for at Home Cinema
  • Example Task Description for Take Payment Task
  • Documenting Business Rules
  • Task Performance Measures
  • Documenting the Steps of a Task
  • Task Steps Shown as Activity Diagram
  • Use Case Descriptions
    • Header
    • Flows
  • Structured English Conventions and Constructs
  • DOWHILE Vs DOUNTIL
  • Task Steps Shown Using Structured English

Module 5: Improving Business Processes

  • Identifying Process Problems
  • Possible Process Flow Problems
  • Potential Process Flow Improvements
  • Robotic Process Automation (RPA) in Process Improvement
  • Unsatisfactory Performance
  • Challenging Business Rules
  • Task Analysis
  • Typical NVAs
  • Scenario Analysis
  • Challenging Assumptions
  • RPA Key Benefits
  • Alternative Approaches to Change
  • Importance of Overall View
  • Modelling the To-Be Processes
  • Gap Analysis - Identifying IT System Requirements
  • Gap Analysis – the COTS Approach

Module 6: Managing and Implementing Change

  • Gap Analysis
  • Taking a Holistic Approach
  • POPIT
  • How POPIT Helps?
  • Implementing Business Change
  • Pros and Cons

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Who should attend the BCS Practitioner Certificate in Modelling Business Processes Training Course?

The BCS Certificate in Modelling Business Processes Course is designed for individuals who are involved in or interested in the field of business process modelling  and management. This Business Analysis Course is particularly beneficial for the following professionals:

  • Business Analysts
  • Systems Analysts
  • Process Analysts
  • Process Improvement Specialists
  • Business Process Managers
  • Quality Assurance Professionals
  • Operations Managers

Prerequisites of the BCS Practitioner Certificate in Modelling Business Processes Training Course

There are no formal prerequisites for attending this BCS Certificate in Modelling Business Processes Course. However, a basic understanding of business operations would be beneficial.

BCS Practitioner Certificate in Modelling Business Processes Course Overview

Business Process Modelling is crucial for those involved in fields like project management, business analysis, and process improvement. It involves graphically representing business processes to identify inefficiencies, improve workflow, and facilitate stakeholder communication. Organisations can streamline operations, enhance customer satisfaction, and achieve strategic goals by understanding and applying business process modelling techniques.

Proficiency in business process modelling is essential for Business Analysts, Process Architects, Project Managers, Business Change Managers, and anyone involved in optimising organisational processes. Professionals can effectively visualise, analyse, and improve business processes by mastering business process modelling techniques, contributing to organisational efficiency and success.

The 2-day training on Business Analysis comprehensively covers all the essential topics, enabling delegates to develop a thorough understanding of modelling business processes. Throughout the training, participants will delve into various aspects, including the context for business process modelling, process levels, implementing business change, outline process mapping, business events, potential process flow improvements, and more.

Course Objectives

  • To evaluate the role of IT, including Robotic Process Automation (RPA), in process improvement
  • To manage and implement change in business processes
  • To understand the fundamental concepts of business process modelling and its role in organisational improvement
  • To identify and analyse business processes using various modelling techniques
  • To communicate business process models effectively to stakeholders
  • Identify areas for process improvements and rank opportunities for better results.

Upon completing theBCS Practitioner Certificate in Modelling Business Processes Training Course, delegates will have acquired the skills and knowledge to proficiently analyse and model business processes across various levels, including enterprise-wide, event-response, and actor-task levels.

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What’s included in the BCS Practitioner Certificate in Modelling Business Processes Training Course?

  • BCS Practitioner Certificate in Modelling Business Processes Examination 
  • World-class training sessions from Experienced Instructors 
  • BCS Certificate in Modelling Business Processes Certificate 
  • Digital Delegate Pack

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BCS Practitioner Certificate in Modelling Business Processes Exam Information

The BCS Practitioner Certificate in Modelling Business Processes is designed for those who wish to gain understanding of a range of business process modelling and analysis techniques, know how they are used, and identify when to use them. This BCS Practitioner Certificate in Modelling Business Processes Exam is formatted in the following way: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (1 days)

Online Self-paced (8 hours)

BCS Business Analysis Diploma Oral Preparation Workshop Exam

Business Analysis Diploma Oral Preparation Workshop

The course revisits the essential content from the core modules and the specialist modules.

Domain 1: Business Context

  • Rationale for Business Analysis
  • Holistic View of a Business System
  • Competencies of a Business Analyst
  • Professionalism in Business Analysis
  • Business Environment Analysis
  • SWOT Analysis
  • Business Performance Measurement
  • Business Analysis within the Lifecycle for Business Change

Domain 2: Business Analysis Techniques

  • Investigating and Documenting Business Situations
  • Stakeholder Analysis
  • Modelling Business Activities
  • Business Events
  • Business Rules
  • Gap Analysis

Domain 3: Business Case Development

  • Rationale for Making a Business Case
  • Contents of a Business Case
  • Options
  • Financial Case
  • Investment Appraisal Techniques
  • Risk Analysis
  • Impact Analysis
  • Lifecycle for the Business Case

Domain 4: Requirements Definition

  • Requirements Engineering
  • Requirements Elicitation
  • Requirements Analysis
  • Requirements Validation

Domain 5: Requirements Management and Documentation

  • Requirements Management
  • Change Control
  • Version Control
  • Tools in Requirements Management
  • Types of Requirements
  • Legal Issues and Business Analysis
  • Documenting Requirements
  • Requirements Modelling

Domain 6: Practitioner Specialism

  • Relevance to the Business Analyst Role
  • Relevance of the Module to an Organisation
  • Description of the Module

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Who should attend this BCS Business Analysis Diploma Oral Preparation Workshop? 

This course is ideal for candidates preparing to undertake the oral examination for the BCS Business Analysis Diploma and aiming to strengthen their confidence, articulation, and exam technique.

You should attend this BCS Business Analysis Diploma Oral Preparation Workshop if you are:

  • Business Analyst: Finalising your BCS Diploma with targeted oral exam preparation
  • BA Diploma Candidate: Seeking structured guidance and feedback on oral performance
  • Project Manager: Preparing to validate your business analysis skills through formal assessment
  • IT or Change Professional: Completing the final step of the BCS BA Diploma Certification
  • BA Career Changer: Transitioning to business analysis with BCS accreditation goals
  • Aspiring Senior Business Analyst: Aiming to achieve a recognised industry qualification

Prerequisites of the BCS Business Analysis Diploma Oral Preparation Workshop

To register in the BCS Business Analysis Diploma Oral Preparation Workshop, delegates must meet specific criteria. They should have already passed the written examinations required for the BCS Business Analysis Diploma and be in the process of preparing for the oral examination. Having a solid understanding of the BCS Business Analysis syllabus is also advantageous for delegates as it will facilitate their participation in the workshop.

Business Analysis Diploma Oral Preparation Workshop Overview

The BCS Business Analysis Diploma Oral Preparation Workshop by The Knowledge Academy prepares you thoroughly for the final oral interview of the BCS International Diploma in Business Analysis, equipping you with the confidence and techniques to succeed.

The oral exam is a crucial component in achieving the full diploma. This BCS Business Analysis Diploma Oral Preparation Workshop helps you consolidate your knowledge across the four mandatory modules and demonstrate your understanding of business analysis practices. It focuses on exam technique, communication skills, and structured responses to typical oral exam questions.

This targeted Business Analysis Training is ideal for candidates who have completed the required modules and are ready to take the final step towards their qualification. It also supports those seeking to refine their knowledge and secure their BCS Business Analysis Certification.

BCS Business Analysis Diploma Oral Preparation Workshop Objectives

  • To prepare for the structure and expectations of the oral exam
  • To practise answering common oral exam questions clearly and concisely
  • To consolidate knowledge from all diploma modules
  • To build confidence in presenting and justifying your analysis approach

Delivered as a focused 1-day session, this workshop offers expert guidance, mock interviews, and personalised feedback. You will leave fully equipped to handle the oral exam with confidence and achieve your full diploma.

Advance your professional standing with The Knowledge Academy. We support you with specialist coaching and preparation to help you succeed in your BCS Business Analysis Certification journey.

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What’s included in the BCS Business Analysis Diploma Oral Preparation Workshop?

  • BCS Business Analysis Diploma Oral Preparation Workshop Examination
  • World-class training sessions from Experienced Instructors
  • BCS Business Analysis Diploma Oral Preparation Workshop Certificate
  • Digital Delegate Pack

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Business Analysis Diploma Oral Preparation Workshop Exam information

This is a workshop designed to specifically prepare delegates for the BCS International Diploma in Business Analysis Oral Examination. The details of this Business Analysis Diploma Oral exam are as follows: 

  • Question Type: Scenario based  
  • Duration: 50 Minutes  
  • Exam Type: Oral 
  • Examiners: Conducted by 2 examiners

PLEASE NOTE: The exam related to this course is not included within the price of this course and must be booked separately 

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in Business Analysis Exam

BCS Foundation Certificate in Business Analysis Course Outline

This course covers the following key areas, which on completion, delegates will be able to demonstrate exceptional knowledge and understanding:

Module 1: Introduction to Business Analysis

  • What is Business Analysis?
  • Development of Business Analysis
  • Scope of Business Analysis Work
  • Principles of Business Analysis
  • Role and Responsibilities of a Business Analyst
  • Variants of the Business Analyst Role

Module 2: Competencies of a Business Analyst

  • T-Shaped Professional
  • Ways of Developing the Competencies

Module 3: Strategic Context for Business Analysis

  • What is Strategy?
  • Business Analysis and Strategic Context
  • Adaptive Strategy Development
  • Linear Strategy Development
  • Hybrid Strategy Development
  • Understanding the Strategic Context
  • PESTLE
  • VMOST
  • VMOST and the Core Building Blocks for the Strategic Context
  • Performance Measurement
  • Critical Success Factors (CSF)
  • Key Performance Indicators (KPI’s)
  • Performance Measurement and VMOST
  • SWOT Analysis
  • Strategy Execution 
  • Business Model Canvas
  • POPITTM 

Module 4: Introduction to Business Analysis Service Framework

  • Business Analysis Service Framework
  • Strategic Context for the BA Service
  • Recipients of Business Analysis Services

Module 5: Investigating the Business Situation

  • Investigating the Business Situation
  • Investigation Techniques
  • Recording a Business Situation
  • Applicability of Investigation Techniques

Module 6: Analysing and Managing Stakeholders

  • Stakeholder
  • Categories of Stakeholder
  • Analysing Stakeholders
  • Describing Stakeholder Responsibilities

Module 7:  Improving Business Services and Processes

  • Business Process Hierarchy
  • Reasons for Modelling Value Streams and Business Processes
  • Techniques Used at the Enterprise Level
  • Value Chain Analysis (Porter)
  • Aspects of the Event Response Level
  • UML Activity Models
  • Analysis Considerations at Actor-task Level
  • Analysing as-is Process Models
  • Generic Approaches to Improving Business Processes
  • Purpose of Customer Journey Maps

Module 8: Defining the Solution

  • Gap Analysis Process
  • POPIT™ and Gap Analysis
  • Formulating Options
  • Types of Options
  • Design Thinking
  • Divergent and Convergent Thinking

Module 9: Making the Business Case

  • Business Case in the Project Lifecycle
  • Identify the Areas of Feasibility Assessment
  • PESTLE for Feasibility Assessment
  • Structure of a Business Case
  • Analysis of Costs and Benefits
  • Impact Assessment
  • Risk Assessment
  • Business Case within an Agile Context
  • CARDI Log
  • Investment Appraisal
  • Investment and Appraisal Techniques
  • Payback
  • Payback and Risk – Time Value of Money
  • Discounted Cash Flow
  • Internal Rate of Return

Module 10: Establishing the Requirements

  • Importance of Requirements
  • Requirements Engineering Framework
  • Actors in Requirements Engineering
  • Types of Requirements
  • Other Types of Requirements
  • Hierarchy of Requirements
  • Requirements Elicitation
  • Tacit Knowledge
  • Requirements Analysis
  • Elements of Requirements Analysis
  • Business Rules
  • Requirement Filters
  • INVEST
  • MoSCoW

Module 11: Documenting and Modelling Requirements

  • Documenting and Managing Requirements
  • Importance of Documentation
  • Documentation Styles
  • Requirements Catalogue
  • User Stories
  • Documentation Styles – User Stories
  • Use Case Diagram
  • Context Diagram
  • Use Case Description
  • Modelling Data Requirements
  • Class Model
  • Product Backlog in an Agile Environment
  • Business Requirements Document

Module 12: Validating and Managing Requirements

  • Requirements Engineering Framework
  • Requirements Validation
    • Formal
    • Agile
  • Requirements Management
    • Traceability
    • Change Control

Module 13: Delivering the Requirements

  • Delivery Lifecycles  
    • Waterfall
    • ‘V’ Model
    • Incremental
    • Iterative lifecycle (Agile)
  • Advantages and Disadvantages of the Lifecycles

Module 14: Delivering the Business Solution

  • People at the Heart of Business Change Design and Development
  • POPIT Perspective
  • BA Role in Design and Development
  • Implementation - Business Readiness Assessment
  • Business Readiness Assessment (Mckinsey 7S Framework)
  • Business Readiness Assessment (CPPOLDAT)
  • Considering Migration and Transition
  • Human Response to Change
  • Responses to Change SARAH
  • Realisation Stage
  • Benefits Management Process
  • Benefits Plan
  • Benefits Dependency Network
  • Benefits Review
  • Scheduled Reviews
  • Unscheduled Reviews
  • Benefits Realisation Report

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Who should attend this BCS Foundation Certificate in Business Analysis Course?

This course is ideal for individuals seeking to understand the fundamentals of Business Analysis, including techniques, tools, and the role of a Business Analyst in change initiatives.

You should attend this BCS Foundation Certificate in Business Analysis Course if you are:

  • Aspiring Business Analyst: Building a strong foundation in BA principles and techniques
  • Project Manager: Gaining insight into business analysis practices to support project success
  • Business Stakeholder: Understanding how analysis contributes to effective change delivery
  • IT Professional: Bridging the gap between technical solutions and business needs
  • Change Manager: Applying analysis skills to support transformation initiatives
  • Recent Graduate or Career Changer: Entering the business analysis field with recognised certification

Prerequisites of the BCS Foundation Certificate in Business Analysis Course

There are no formal prerequisites to attend this BCS Foundation Certificate in Business Analysis Course. However, a basic understanding of business operations and projects can be beneficial for the delegates and might give them a headstart in the BCS Training.

BCS Foundation Certificate in Business Analysis Course Overview

The BCS Foundation Certificate in Business Analysis Course by The Knowledge Academy introduces the key concepts, tools, and techniques used to support effective business change and process improvement across organisations.

This entry-level Business Analysis Training provides a solid foundation in areas such as the business change lifecycle, stakeholder identification, investigation techniques, requirements engineering, and business process modelling. It helps you understand how business analysts contribute to project success by bridging the gap between business needs and IT solutions.

This course is ideal for aspiring Business Analysts, Project Team Members, or professionals working in change, improvement, or IT environments. It also prepares you for a globally recognised Business Analysis Certification awarded by BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Business Analysis Course Objectives

  • To understand the role and responsibilities of a business analyst
  • To explore tools and techniques for investigating and analysing business needs
  • To apply the principles of requirements engineering and stakeholder management
  • To develop awareness of business process improvement and solution evaluation

Delivered over 3 days, this Business Analysis Training combines theoretical learning with practical exercises to build your confidence and capability. You will leave with a strong foundation to support business change initiatives or progress towards advanced analysis qualifications.

Start your business analysis journey with The Knowledge Academy. We offer expert-led training and full support to help you earn your Business Analysis Certification and build a rewarding career.

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What’s included in the BCS Foundation Certificate in Business Analysis Course?

  • BCS Foundation Certificate in Business Analysis Examination
  • World-class training sessions from Experienced Instructors
  • BCS Foundation Certificate in Business Analysis Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in Business Analysis Exam Information

The BCS Foundation Certificate in Business Analysis Exam assesses participants' understanding of foundational business analysis principles and practices. This certification focuses on evaluating an individual's knowledge of key concepts and techniques used in business analysis. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book 

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Digital Business Change Exam

BCS Foundation Certificate in Digital Business Change Training Course Outline

Module 1: Change Principles

  • Business Change Lifecycle
  • Drivers of Change
  • Risk Appetite and Categories

Module 2: Aligning Change with the Business

  • Techniques for Analysing External
  • Techniques for Internal Environments
  • SWOT Analysis Components and Purpose
  • Cultural Web Framework for Analysing Organisational Culture
  • Organisational Performance Measurement Techniques
  • Enterprise Architecture Components
  • Ethical Considerations of Digital Change

Module 3: Identifying Change

  • Purpose, Advantages, and Disadvantages of Investigation Techniques
  • Techniques for Recording Business Situations
  • Stakeholder Identification Using Stakeholder Wheel
  • Power/Interest Grid for Stakeholder Analysis
  • Business Process Modelling
  • Customer Journey Mapping
  • Use of POPIT ™ in Gap Analysis
  • Developing Options Process
  • Three Main Areas for Evaluating the Feasibility of Options
  • Identifying Change in Agile Environments
  • Design Thinking for Generating Options

Module 4: Change Requirements

  • Establishing Change Requirements Process
  • Roles and Responsibilities in Requirements Establishment
  • Types of Requirement
  • Principles of User-Centred Design
  • Design Principles of Web Content Accessibility Guidelines (WCAG)
  • Configuration Management and Change Control

Module 5: Business Case

  • Structure and Content of a Business Case
  • Payback Investment Appraisal Technique
  • Business Case Development in Agile Environment

Module 6: Design and Development

  • Linear and Incremental Development Lifecycles
  • Agile Development Lifecycle
  • Values of the Agile Manifesto
  • Techniques in Business Acceptance Testing

Module 7: Change Implementation

  • CPPOLDAT Framework for Readiness Assessment
  • Strategies for Implementing Solutions
  • Stages of Human Response to Change
  • Techniques for Gathering Post-Implementation Feedback

Module 8: Benefits Management

  • Examples of Benefits
  • Elements of a Benefits Plan
  • Purpose and Processes of a Benefits Review

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Who should attend this BCS Foundation Certificate in Organisational Behaviour Course?

This course is ideal for individuals aiming to understand how people, processes, and structures influence behaviour within organisations and how to support effective change.

You should attend this BCS Foundation Certificate in Organisational Behaviour Course if you are:

  • Business Analyst: Understanding organisational dynamics to support analysis and change
  • HR Professional: Enhancing knowledge of team behaviour and organisational culture
  • Change Manager: Supporting smoother transitions through behavioural insights
  • Project Manager: Managing teams with greater awareness of organisational structures
  • Team Leader: Improving communication, motivation, and team performance
  • Aspiring Organisational Development Professional: Building core knowledge in organisational behaviour

Prerequisites of the BCS Foundation Certificate in Organisational Behaviour Course

There are no formal prerequisites for attending the BCS Foundation Certificate in Organisational Behaviour Course. However, a basic understanding of organisational structures and business operations can be advantageous for pursuing this Business Analysis Course.

BCS Foundation Certificate in Organisational Behaviour Course Overview

The BCS Foundation Certificate in Organisational Behaviour Course by The Knowledge Academy introduces the principles of how individuals and teams behave within organisations, helping you understand workplace dynamics and support effective business change.

Understanding organisational behaviour is essential for improving communication, collaboration, and performance. This Organisational Behaviour Training covers key areas such as motivation, leadership, team development, culture, structure, and decision-making. You will explore how these factors influence employee behaviour and organisational effectiveness.

This course is ideal for Business Analysts, Change Professionals, Team Leaders, and anyone involved in managing or influencing people in a business environment. It also prepares you for a globally recognised Organisational Behaviour Certification from BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Organisational Behaviour Course Objectives

  • To understand individual and group behaviour in organisational settings
  • To explore leadership styles, motivation theories, and team development models
  • To analyse organisational structures and cultural influences
  • To support change initiatives through behavioural insight

Delivered over 2 days, this Organisational Behaviour Training provides a practical foundation in behavioural science as it applies to the workplace. You will leave with valuable insights to support team performance and organisational change.

Build stronger teams and lead with insight through The Knowledge Academy. We offer expert-led learning and full support to help you achieve your Organisational Behaviour Certification and advance your career in business analysis or change management.

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What’s included in the BCS Foundation Certificate in Digital Business Change Training Course?

  • BCS Foundation Certificate in Digital Business Change Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Digital Business Change Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in Digital Business Change Exam Information

The BCS Foundation Certificate in Digital Business Change exam evaluates a candidate’s comprehensive understanding of the principles, methodologies, and tools essential for managing digital business change effectively. The format of the exam is as follows:

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in IS Project Management Exam

BCS Foundation Certificate in IS Project Management Course Outline

The following outline contains the aims and objectives that shall be covered during the course. 

Module 1: Projects and Project Work

  • What is a Project?
  • Business-as-Usual
  • Project
  • Project Management Problems
  • Development Process Models
  • PRINCE2® Methodology
  • AGILE® Methodology
  • System Development Life Cycle
  • Concept of Initiation
  • Elements of Project Management
  • Project, Stage, Team, and Project Plans
  • Contents of a PID and PRINCE2® PID
  • Cost/Benefit Analysis
  • Net Present Value and Payback Period
  • Implementation Strategies

Module 2: Project Planning

  • Approaches to Planning
  • Product Based Planning Benefits
  • Product Breakdown Structure
  • Product Flow Diagram
  • Activity Planning
  • Precedence Network Conventions
  • Activity Network
  • Estimating Elapsed Time
  • Layout of an Activity Box
  • Activity Span
  • Resource Histograms and Gantt Chart

Module 3: Monitoring and Control

  • Project Control Life Cycle Steps
  • What Should We Monitor?
  • How Should We Measure?
  • Apply Control Through Reporting
  • Team Meetings
  • Project Board Meetings
  • Highlight Report
  • Take Corrective Action
  • Standard Control Strategies
  • Cumulative Resource Chart and Earned Value Analysis

Module 4: Change Control and Configuration Management

  • Change Management
  • Change Management Roles
  • Change Management Process
  • Configuration Management and Item

Module 5: Quality

  • Phillip Crosby
  • Quality Characteristics
  • Establishing Quality Requirements
  • Product Description
  • Elements of Quality Management
  • Detecting Defects
  • Roles in Quality Reviews
  • Walkthrough of an Inspection
  • Dynamic Testing
  • Evaluating Suppliers
  • ISO 9001:2000 Principles

Module 6: Estimating

  • Generic Techniques
  • Expert Judgement (Delphi)
  • Top-Down Estimates and Bottom-Up Estimates
  • Parametric
  • Function Points
  • Analogy
  • Checklist

Module 7: Risk

  • Overview
  • Where do Risks Come From?
  • Types of Risk
  • Risk Management
  • Risk Identification Techniques
  • Identifying and Assessing the Risks
  • Approaches to Risk
  • Risk Impact
  • Probability Impact Grid
  • Risk Responses

Module 8: Project Communications and Organisation

  • Projects and Programmes
  • Identifying Stakeholders
  • Organisation Framework
  • PRINCE2® Organisation Structure
  • Project Board, Project Manager, and Stage Manager
  • Team Leader(s) and Member(s)
  • Project Support Office
  • Project and Quality Assurance Function
  • Project Team and Matrix Management
  • Belbin Types
  • Management Styles
  • Communication and Categorised Methods

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Who should attend this BCS Foundation Certificate in IS Project Management Course?

This course is ideal for individuals seeking to understand the principles, processes, and practices involved in managing information systems (IS) projects successfully.

You should attend this BCS Foundation Certificate in IS Project Management Course if you are:

  • Aspiring Project Manager: Building core knowledge in IS project planning and execution
  • IT Professional: Gaining insight into structured approaches for managing tech projects
  • Business Analyst: Supporting IS project delivery through effective analysis and coordination
  • Team Leader: Overseeing small-scale IS initiatives and project tasks
  • Project Support Staff: Assisting in documentation, scheduling, and resource management
  • Career Starter or Career Changer: Entering project management with a strong IS focus

Prerequisites of this BCS Foundation Certificate in IS Project Management Course

There are no formal prerequisites for the BCS Foundation Certificate in IS Project Management Course. However, a basic understanding of IT concepts and exposure to IT projects might help delegates move forward with the course.

BCS Foundation Certificate in IS Project Management Course Overview

The BCS Foundation Certificate in IS Project Management Course by The Knowledge Academy provides a solid introduction to managing information systems projects, helping you deliver value through effective planning, execution, and control.

Project management plays a vital role in ensuring the success of IT and digital initiatives. This Project Management Training covers key topics such as project lifecycles, roles and responsibilities, risk and quality management, business case development, and stakeholder communication. It is mapped to real-world IS project environments and industry best practices.

This course is ideal for aspiring Project Managers, IT professionals, Business Analysts, and Team Members involved in technology-based projects. It also prepares you for a globally recognised IS Project Management Certification from BCS, The Chartered Institute for IT.

BCS Foundation Certificate in IS Project Management Course Objectives

  • To understand the lifecycle of IS projects and key management activities
  • To explore planning, monitoring, risk, and quality techniques
  • To recognise the roles, responsibilities, and structures within a project team
  • To develop skills for managing resources, stakeholders, and change

Delivered over 3 days, this Project Management Training offers a balanced mix of theory, practical examples, and exam preparation. You will leave with the confidence to contribute to or manage IS projects effectively.

Start building your project leadership skills with The Knowledge Academy. We offer expert guidance, real-world context, and full support to help you earn your IS Project Management Certification and progress in your IT career.

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What’s included in this BCS Foundation Certificate in IS Project Management Course?

  • BCS Foundation Certificate in IS Project Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in IS Project Management Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in IS Project Management Exam Information

The BCS Foundation Certificate in IS Project Management Exam assesses participants' understanding of project management principles and practices within the context of Information systems (IS) projects. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Professional Certificate in Benefits Planning and Realisation Exam

BCS Professional Certificate in Benefits Planning and Realisation Course Outline

Domain 1: Context of Benefits Management

  • Issues with the Relationship of IS/IT Delivery to Benefits
  • Dissatisfaction with Current Approaches to Benefits Delivery
  • Characteristics of a Benefits Management Approach
  • Focusing on Value and Value Networks
  • Value Chains and Value Networks

Domain 2: Benefits Management Process

  • Rationale for Benefits Management
  • Origins of Benefits Management Approach and Process
  • Overview of Benefits Management Process

Domain 3: Identifying Drivers, Benefits, and Establishing a Benefits Dependency Network

  • Why: Identifying Business and Organisational Drivers
  • Establishing Investments Objectives
  • Linking Business Benefits to Drivers
  • What: Business Benefits
  • How: Benefits Dependency Network
  • Measurements and Ownership
  • Benefits and Change Template

Domain 4: Building Business Case

  • Rationale of Business Case
  • Structure for Analysing and Describing Benefits
  • Quantifying Benefits
  • Financial Benefits
  • Investment Appraisal
  • Risk Assessment
  • Completing Business Case

Domain 5: Stakeholders and Change Management

  • Assessing the Feasibility of Achieving Benefit
  • Stakeholder Analysis and Management Techniques
  • Stakeholder Analysis to Stakeholder Management Action
  • Completing the Benefits Plan
  • Approaches to Managing Change
  • Matching Management Approach with Stakeholder Behaviours
  • Change Management Strategies

Domain 6: Implementing Benefits Management Approach

  • Rationale for Introducing Benefits Management
  • Initiating and Managing a Benefits Driven Project
  • Roles within Benefits Management
  • Benefits Management Workshop
  • Benefits Plan and Project Plan
  • Reviewing and Evaluating Results
  • Establishing Potential for Further Benefits
  • Monitoring Benefits After Implementation
  • Maturity Model for Organisational Benefits

Domain 7: Future of Benefits Management

  • Characteristics of Benefits Management Approach
  • Using Benefits Management to Formulate and Implement Strategy
  • Incorporating Benefits Management into Strategic Thinking
  • Future Trends in IS/IT and their Implications for Benefits Management

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Who should attend this BCS Professional Certificate in Benefits Planning and Realisation Course?

This course is ideal for professionals aiming to maximise the value of change initiatives by effectively identifying, planning, and realising business benefits.

You should attend this BCS Professional Certificate in Benefits Planning and Realisation Course if you are:

  • Business Analyst: Aligning project outcomes with strategic business benefits
  • Change Manager: Ensuring benefits are tracked and delivered throughout transformation
  • Project or Programme Manager: Managing benefit plans across the project lifecycle
  • Strategy Consultant: Advising on benefit-led approaches to organisational change
  • Portfolio Manager: Prioritising initiatives based on measurable business value
  • Aspiring Benefits Manager: Building expertise in planning and realising organisational value

Prerequisites of this BCS Professional Certificate in Benefits Planning and Realisation Course

There are no formal prerequisites for this BCS Professional Certificate in Benefits Planning and Realisation Course. However, some experience in Project or Programme Management might be beneficial for the candidates.

BCS Professional Certificate in Benefits Planning and Realisation Course Overview

The BCS Professional Certificate in Benefits Planning and Realisation Course by The Knowledge Academy provides the tools and techniques to define, plan, and track benefits that support strategic business outcomes and ensure project value delivery.

Effective benefits management is critical to realising the full potential of business change. This Benefits Realisation Training covers the benefits lifecycle, including identification, modelling, planning, delivery, and evaluation. You will learn how to align benefits with business cases, engage stakeholders, and track realisation throughout the change process.

This course is ideal for Business Analysts, Project Managers, Change Leaders, and Portfolio Managers involved in delivering value through initiatives and programmes. It also supports your path to earning a globally recognised Benefits Management Certification from BCS.

BCS Professional Certificate in Benefits Planning and Realisation Course Objectives

  • To identify and define measurable business benefits
  • To develop benefits maps and realisation plans
  • To manage stakeholder expectations and governance around benefits
  • To track, measure, and optimise benefits over time

Delivered over 3 days, this practical Benefits Realisation Training combines structured methodologies with real-world case examples. You will leave with a clear framework for ensuring your projects and programmes deliver tangible, lasting value.

Maximise strategic impact with The Knowledge Academy. We offer expert-led learning and support to help you gain your Benefits Management Certification and drive successful outcomes in your organisation.

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What’s included in this BCS Professional Certificate in Benefits Planning and Realisation Course?

  • BCS Professional Certificate in Benefits Planning and Realisation Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Professional Certificate in Benefits Planning and Realisation Certificate 
  • Digital Delegate Pack

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BCS Professional Certificate in Benefits Planning and Realisation Exam Information

The BCS Professional Certificate in Benefits Planning and Realisation assesses participants' understanding of principles and practices related to benefits management within the context of projects and programs. The format of the exam is as follows: 

  • Question Type: Scenario Based Multiple Choice Questions 
  • Total Questions: 40 
  • Pass Mark: 65%  
  • Duration: 90 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (11 days)

Online Self-paced (88 hours)

Who should attend this BCS International Diploma in Solution Development Course?

This course is ideal for professionals aiming to gain a comprehensive understanding of solution development, from requirements engineering to systems design and delivery.

You should attend this BCS International Diploma in Solution Development Course if you are:

  • Solution Developer: Strengthening end-to-end solution design and delivery capabilities
  • Business Analyst: Aligning stakeholder needs with technical specifications
  • Systems Analyst: Designing structured, maintainable, and scalable IT systems
  • Project Manager: Overseeing the full lifecycle of solution development projects
  • IT Professional: Advancing into roles involving system analysis and technical architecture
  • Aspiring Solution Architect: Building a strong foundation for complex solution development roles

Prerequisites of this BCS International Diploma in Solution Development Course

There are no formal prerequisites for attending this BCS International Diploma in Solution Development.

BCS International Diploma in Solution Development Course Overview

The BCS International Diploma in Solution Development Course by The Knowledge Academy provides a comprehensive learning pathway for IT professionals aiming to master the end-to-end design, development, and delivery of effective technology solutions.

Solution Development is a core discipline within business and systems analysis. This diploma programme covers four key modules, ranging from business analysis, systems modelling, and software engineering to solution architecture. You will learn how to manage requirements, design scalable solutions, and ensure quality through structured development approaches and best practices.

This advanced Solution Development Training is ideal for Systems Analysts, Developers, Solution Architects, and IT consultants who are responsible for delivering business-critical systems. Completing all required modules and the final oral exam leads to a globally recognised Solution Development Certification from BCS – The Chartered Institute for IT.

BCS International Diploma in Solution Development Course Objectives

  • To analyse and document complex business and system requirements
  • To model systems using structured and object-oriented techniques
  • To apply lifecycle approaches and quality assurance practices
  • To integrate technical solutions that align with business goals

Delivered over multiple sessions, this in-depth Solution Development Training provides theoretical understanding and practical application. You will leave with the strategic, technical, and analytical skills needed to design robust solutions that support organisational success.

Build a future-ready skillset with The Knowledge Academy. We support your full diploma journey with expert instruction, modular flexibility, and Solution Development Certification guidance to help you succeed.

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What’s included in this BCS Advanced International Diploma in Business Analysis?

  • World-Class Training Sessions from Experienced Instructors
  • BCS Advanced International Diploma in Business Analysis Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Practitioner Certificate in Benefits Management and Business Acceptance Exam

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Outline

Module 1: Introduction

  • Why Manage Benefits?
  • How to Manage Benefits?
  • Business Acceptance
  • V Model
  • BA Road Map

Module 2: Defining the Business Benefits

  • Developing the Business Case
  • Contents of a Business Case
  • Ensuring Strategic Fit
  • Drivers of Business Change
  • Business Change Lifecycle
  • MOST
  • Resource Audit
  • PESTLE
  • Value Chain Analysis
  • Critical Success Factors and Key Performance Indicators

Module 3: Benefits Classification and Networks

  • Benefits Classification
  • Observable Benefits
  • Benefits Dependency Framework
  • Creating Benefits Dependency Framework

Module 4: Planning for Benefits Management

  • Create a Benefits Dependency Network
  • Identifying Benefit Owners
  • Role and Responsibilities of the Senior Responsible Owner
  • Identifying Stakeholders
  • Investment Appraisal – Payback, Net Present Value, and Internal Rate of Return

Module 5: Testing for Business Acceptance

  • Objectives of Acceptance Testing
  • Principles of Testing
  • Acceptance in the SDLC
  • Roles and Contribution in Testing
  • User Acceptance

Module 6: Test Design Techniques

  • Test Conditions and Test Cases
  • Grouping Conditions into Cases
  • Test Case Specification
  • Test Procedure Specification
  • Models to Design Tests and Establish Coverage
  • State Transition Testing
  • Calculating Coverage from State Machine
  • Decision Tables and Trees

Module 7: Reviewing the Business Case

  • Business Case in Project Lifecycle
  • Assessing the Impact of Changes
  • Reassessing the Benefits

Module 8: Implementing the Business Change

  • Planning the Implementation
  • Implementation Strategies
  • Contingency Planning
  • Managing Stakeholders

Module 9: Benefits Delivery

  • SARAH Model
  • Realisation Stage
  • Assessing the Potential

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Who should attend this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course?

This course is ideal for professionals involved in managing project benefits, defining success criteria, and ensuring solutions meet business needs before acceptance.

You should attend this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course if you are:

  • Business Analyst: Ensuring solutions deliver measurable business benefits
  • Project Manager: Overseeing benefit planning and acceptance processes
  • Change Manager: Aligning transformation outcomes with strategic objectives
  • Quality Assurance Professional: Validating that deliverables meet agreed requirements
  • Business Stakeholder: Defining acceptance criteria and supporting benefits realisation
  • Aspiring Business Analyst: Building practical skills in benefits management and acceptance

Prerequisites of the BCS Practitioner Certificate in Benefits Management and Business Acceptance Course

There are no formal prerequisites for this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course. However, foundational knowledge of Business Analysis, Project Management, or Change Management can be beneficial for delegates.

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Overview

The BCS Practitioner Certificate in Benefits Management and Business Acceptance Course by The Knowledge Academy provides the essential skills to ensure that business solutions deliver measurable value and are fully accepted by stakeholders.

Successful change initiatives depend on both clear benefit planning and effective solution validation. This Benefits Management Training covers the entire benefits lifecycle, including identification, modelling, planning, delivery, and tracking. It also explores business acceptance processes such as defining acceptance criteria, conducting user acceptance testing, and ensuring stakeholder sign-off.

This course is ideal for Business Analysts, Project Managers, Change Managers, and professionals involved in business transformation. It also supports your path to earning a recognised Business Acceptance Certification awarded by BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Objectives

  • To identify and define business benefits aligned with strategic goals
  • To develop and implement effective benefits realisation plans
  • To plan and manage business acceptance activities and criteria
  • To support successful solution delivery and stakeholder satisfaction

Delivered over 3 days, this Benefits Management Training offers a practical approach through case studies, interactive discussions, and expert-led sessions. You will leave with the ability to ensure that business change initiatives deliver value and meet user expectations.

Strengthen your role in change delivery with The Knowledge Academy. We provide expert training and full support to help you achieve your Business Acceptance Certification with confidence.

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What’s included in this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course?

  • BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Benefits Management and Business Acceptance Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Benefits Management and Business Acceptance Exam Information 

The BCS Practitioner Certificate in Benefits Management and Business Acceptance exam evaluates a candidate's skills in aligning projects with strategic goals and ensuring value delivery, as outlined by BCS standards. The format of the exam is as follows: 

  • Question Type: Scenario-based 
  • Pass Mark: 50%  
  • Duration: 60 Minutes  
  • Open Book/ Closed Book: Open Book

Additional time is granted to delegates whose native language is not the language the exam is formulated in. 

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Organisational Behaviour Exam

BCS Foundation Certificate in Organisational Behaviour Course Outline

Module 1: Organisational Principles

  • What is an Organisation?
  • What is an Organisation Structure?
  • Elements of Organisational Structure
  • Six Structure Levels
  • Leavitt Diamond
  • Death and Span of Control
  • Implications of Span of Control
  • Important Terms
  • Line Management Relationships
  • Staff Relationships
  • Functional Relationships
  • Types of Jobs
  • Formalisation of Rules and Procedures
  • Centralisation/ Decentralisation
  • Budgets and Departmentalised Business
  • Porter’s Five Forces
  • Value Proposition
  • Value Stream

Module 2: Operating Models

  • Functional
  • Divisional – Product or Service/ Geography/ Customer
  • Matrix
  • Team-Based – Cross Functional/ Project
  • Recognise Organisational Boundaries
  • Boundaryless Organisations
  • Outsourcing
  • Offshoring
  • Hollow Organisation Structures
  • Modular Organisation Structures
  • Virtual Organisations
  • Collaborative Organisations
  • Agile Organisations

Module 3: Organisational Motivation, Behaviour, and Culture

  • Organisational Motivation (Object Management Group (OMG) Business Motivation Model)
  • Organisational Effectiveness and Balanced Scorecard
  • Critical Success Factors (CSF) and Key Performance Indicators (KPIs)
  • Deal and Kennedy Model of Corporate Culture
  • Handy’s Model of Organisational Culture
  • Cultural Web
  • National Culture
    • Brooks Factors Affecting National Culture
    • Hofstede Five Dimensions of National Culture
    • Strong, Weak, and Appropriate Cultures

Module 4: Group Formation

  • Overview of Groups
  • Characteristics of Group
  • Group Dynamics
  • Types of Group Tasks
  • Formal and Informal Organisation
  • Social Networks of Informal Groups
  • Homan’s Theory of Group Formation
  • Tuckman and Jensen’s Theory of Group Development

Module 5: Principles of Financial Reporting

  • Finance Fundamentals
  • Key Financial Terms
  • Financial Reports
  • Statement of Financial Position
  • Income Statement
  • Cash Flow
  • Costing and Pricing
  • Types of Cost
  • Break Even and Contribution Analysis

Module 6: Project Finance

  • Financial Case
  • Costs and Benefits
  • Benefits Categories
  • Investment and Appraisal Techniques

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Who should attend the BCS Practitioner Certificate in Modelling Business Processes Training Course?

This course is ideal for individuals aiming to understand how people, processes, and structures influence behaviour within organisations and how to support effective change.

You should attend this BCS Foundation Certificate in Organisational Behaviour Course if you are:

  • Business Analyst: Understanding organisational dynamics to support analysis and change
  • HR Professional: Enhancing knowledge of team behaviour and organisational culture
  • Change Manager: Supporting smoother transitions through behavioural insights
  • Project Manager: Managing teams with greater awareness of organisational structures
  • Team Leader: Improving communication, motivation, and team performance
  • Aspiring Organisational Development Professional: Building core knowledge in organisational behaviour

Prerequisites of the BCS Practitioner Certificate in Modelling Business Processes Training Course

There are no formal prerequisites for attending this BCS Certificate in Modelling Business Processes Course. However, a basic understanding of business operations would be beneficial.

BCS Practitioner Certificate in Modelling Business Processes Course Overview

The BCS Practitioner Certificate in Modelling Business Processes Course by The Knowledge Academy equips you with the practical skills to map, analyse, and improve business processes that drive organisational performance and change.

Understanding and improving business processes is key to delivering efficiency and value. This Business Process Modelling Training covers process modelling techniques, the use of standard notations, and the identification of performance issues and improvement opportunities. You will learn how to define as-is and to-be processes and support business transformation through effective process design.

This course is ideal for Business Analysts, Process Designers, Change Managers, and professionals involved in operations or transformation projects. It also prepares you for a respected Process Modelling Certification awarded by BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Modelling Business Processes Course Objectives

  • To identify, document, and analyse business processes using standard techniques
  • To define process improvements that support business goals
  • To use modelling tools to represent current and future states clearly
  • To support effective communication with stakeholders through process models

Delivered over 2 days, this Business Process Modelling Training blends theoretical knowledge with practical application. You will leave with the tools and confidence to drive process improvements across departments and projects.

Enhance your ability to model and optimise business processes with The Knowledge Academy. We provide expert-led training and full support to help you achieve your Process Modelling Certification and succeed in process-focused roles.

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What’s included in the BCS Foundation Certificate in Organisational Behaviour Course?

  • BCS Foundation Certificate in Organisational Behaviour Examination
  • World-class training sessions from Experienced Instructors
  • BCS Foundation Certificate in Organisational Behaviour Certificate 
  • Digital Delegate Pack

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Official BCS Foundation Certificate in Organisational Behaviour Exam Information

The BCS Foundation Certificate in Organisational Behaviour exam assesses participants' understanding of foundational principles and concepts related to organisational behavior. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

BCS Foundation Certificate in User Experience Exam

BCS Foundation Certificate in User Experience​ Training Course Outline

Module 1: Guiding Principles

  • Articulate the Importance of Taking the Users' Perspective
  • Key Principles of User-Centred Design
  • ISO 9241 (Important Standard of Usability)
  • User Experience Vs Usability
  • Usability Vs User Acceptance Testing
  • Benefits of Inclusive Design

Module 2: User Research

  • Components of the Context of Use
  • Potential Users of the System
  • Describe the Kinds of Data that Should Be Collected During a Site Visit to Users
  • Observation Vs Interpretation
  • Key Principles of Contextual Inquiry
  • Affinity Programming

Module 3: Illustrating the Context of Use

  • How to Create Personas from User Research Data?
  • Hick's Law
  • How to Identify Users' Key Tasks?
  • Explain the Rationale for Focusing on User Needs
  • Elements of User Story

Module 4: Measuring Usability

  • Define Usability
  • Measures of Usability
  • Role of Design Experiments in Validated Learning
  • Strengths and Weaknesses of Multivariate Testing
  • Value of Iterative Design
  • Good and Bad User Experiences

Module 5: Information Architecture

  • Information Architecture (IA)
  • Schemes for Classifying and Organising Information
  • LATCH Model
  • Organise, Structure, and Label Content
  • Carrying Out an Open and a Closed Card Sort
  • Implementation Model, Mental Model, and Conceptual Model
  • State the Concept of Affordance

Module 6: Interaction Design 

  • Different User Interface Design Patterns
  • Choose the Correct Interactive Control in a UI Design
  • Fitts' Law
  • Concept of Progressive Disclosure
  • Interaction Design Vs Information Architecture
  • User Interface Consistency is an Important Design Principle

Module 7: Visual Design 

  • Fundamental Principles of Visual Design
  • Identify Good and Poor Page Layout
  • Eye-Tracking
  • Metaphorical Representations in Visual Design

Module 8: User Interface Prototyping  

  • Prototyping
  • Different Types of Prototypes
  • Choose Between Different Types of Prototype
  • Appropriate Type of Prototype for the Phase of Design
  • Differences Between Prototypes and Sketches
  • Sketch Paper Prototypes

Module 9: Usability Evaluation  

  • Nielsen's Usability Heuristics
  • Different Kinds of Usability Evaluation
  • Plan Usability Evaluations to Test Design Hypotheses
  • Record the Data from Usability Evaluations
  • Distinguish Between High and Low Severity Usability Problems
  • Moderating a Usability Test
  • Usability Inspection Vs Usability Test
  • Good and Poor Tasks for a Usability Test
  • Difference Between Observation and Interpretation
  • W3C's Web Content Accessibility Guidelines

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Who should attend this BCS Foundation Certificate in User Experience Training Course?

This course is ideal for professionals aiming to understand core UX principles, enhance user-centred design skills, and gain a recognised certification in the field of user experience.

You should attend this BCS Foundation Certificate in User Experience Course if you are:

  • UX Designer: Building a strong foundation in user research and usability principles
  • UI Designer: Enhancing design decisions with user behaviour insights
  • Web or App Developer: Creating user-friendly, accessible digital experiences
  • Business Analyst: Aligning business goals with user needs through UX practices
  • Product Manager: Ensuring products are intuitive and meet user expectations
  • Aspiring UX Professional: Starting a career in the field of user experience design

Prerequisites of this BCS Foundation Certificate in User Experience Training Course

There are no formal prerequisites for the BCS Foundation Certificate in User Experience Training Course, as it is designed for both beginners and professionals.

BCS Foundation Certificate in User Experience Training Course Overview

The BCS Foundation Certificate in User Experience Course by The Knowledge Academy equips you with essential UX principles, enabling you to design digital experiences that are functional, user-friendly, and impactful.

User experience (UX) is critical in the development of digital products and services. This BCS Foundation Certificate in User Experience Course introduces you to key UX concepts, including user research, interaction design, prototyping, usability testing, and information architecture. You'll learn how to align user needs with business goals to create intuitive and effective digital interfaces.

This entry-level UX Training is ideal for Designers, Developers, Product Managers, Business Analysts, and anyone involved in the design or improvement of digital products. It also prepares you for a globally recognised User Experience Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in User Experience Course Objectives

  • To understand the principles and process of user-centred design
  • To conduct user research and usability evaluations
  • To create wireframes, prototypes, and journey maps
  • To apply UX best practices in real-world digital projects

Delivered over 2 days, this comprehensive UX Training offers both theoretical understanding and practical application. You will leave with a strong foundation in user experience and be ready to apply UX thinking across various industries and roles.

Build your capability to design meaningful digital experiences with The Knowledge Academy. We provide the knowledge, tools, and BCS User Experience Certification support to help you advance your UX career with confidence.

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What's included within this BCS Foundation Certificate in User Experience Training Course?

  • BCS Foundation Certificate in User Experience Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in User Experience Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in User Experience Exam Information

The BCS Foundation Certificate in User Experience exam assesses candidates on their foundational knowledge of User Experience (UX) principles, methodologies, and best practices, ensuring their understanding of creating user-centric digital products and services in line with BCS standards. The format of the exam is as follows: 

  • Question Type: Multiple choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Architecture Concepts and Domains Exam

BCS Foundation Certificate in Architecture Concepts and Domains​ Course Outline

Module 1: Fundamentals of Architecture

  • Meaning and Levels of Architecture
  • Various Subdomains of Enterprise Architecture and the Interactions Between Them
  • Purpose and Role of Standards and Frameworks in Architecture
  • Relevant Frameworks and Professional Standards Which Apply to Architecture
  • Meaning and Objectives of Governance, Risk Management and Compliance
  • Architect’s Contribution to a Business Case
  • Purpose and Methods of Performing Gap Analysis
  • Range of Drivers for Architecture
  • Purpose and Use of an Architecture Description

Module 2: Business Architecture

  • Meaning and Objectives of Business Architecture
  • Key Artefacts Commonly Used in Business Architecture
  • Key Activities Undertaken by a Business Architect
  • Structure and Behaviour of a Business System

Module 3: Applications Architecture

  • Meaning and Objectives of Applications Architecture
  • Key Artefacts Commonly Used in Applications Architecture
  • Key Activities Undertaken by an Applications Architect
  • Use and Behaviour of Applications in a Business
  • Purpose and Use of Cross-Reference Grids
  • Different Kinds of Application

Module 4: Data Architecture

  • Meaning and Objectives of Data Architecture
  • Key Artefacts Commonly Used in Data Architecture
  • Key Activities Undertaken by a Data Architect
  • Differences Between Data and Information and How They are Used
  • Data Structures Used by a Business and/or its Applications

Module 5: Infrastructure Architecture

  • Meaning and Objectives of Infrastructure Architecture
  • Key Artefacts Commonly Used in Infrastructure Architecture
  • Key Activities Undertaken by an Infrastructure Architect

Module 6: Software Architecture

  • Meaning and Objectives of Software Architecture
  • Key Artefacts Commonly Used in Software Architecture
  • Key Activities Undertaken by a Software Architect
  • System Modelling Techniques
  • Role of APIs in Software Architecture

Module 7: Security Architecture

  • Identify the Meaning and Objectives of Security Architecture
  • Describe the Key Artefacts Commonly Used in Security Architecture
  • Describe the Key Activities Undertaken by a Security Architect
  • Identify Legislation and Professional Standards Relevant to Security Architecture
  • Identify the Key Concepts in Data Architecture Security
  • Identify the Key Concepts in Applications Architecture Security
  • Key Concepts in Infrastructure Architecture Security

Module 8: Solution Architecture

  • Identify the Meaning and Objectives of Solution Architecture
  • Describe the Key Artefacts Commonly Used in Solution Architecture
  • Describe the Key Activities Undertaken by a Solution Architect
  • Describe Different Types of Solution Requirements
  • Explain the Purpose and Stages of the Solution Architecture Lifecycle
  • Stakeholder Categories in Solution Architecture

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Who should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course?

The BCS Foundation Certificate in Architecture Concepts and Domains Training Course caters to professionals either engaged in or intrigued by IT Architecture. This Business Analysis Training can be beneficial for a wide range of professionals, including: 

  • Aspiring Architects
  • IT Professionals
  • Business Analysts
  • Enterprise Leaders
  • Decision Makers
  • IT Consultants
  • Continuous Integration/Continuous Deployment (CI/CD) Engineers

Prerequisites of the BCS Foundation Certificate in Architecture Concepts and Domains Course

There are no specific prerequisites for attending this BCS Foundation Certificate in Architecture Concepts and Domains. However, some understanding of IT systems and basic business processes could be beneficial.

BCS Foundation Certificate in Architecture Concepts and Domains Course Overview

IT Architecture is the cornerstone of any successful business, encompassing the tools, solutions, and processes needed to realise an organisation's vision efficiently, compliantly, and cost-effectively. This Business Analysis Training delves into the essential concepts of architecture and explores the various domains in which architects operate. Proficiency in this course empowers individuals with the knowledge needed to drive rapid professional growth and gain  career opportunities in the field of architecture.

As businesses increasingly rely on digital technology to drive growth and innovation, the demand for skilled IT architects is soaring. The BCS Foundation Certificate in Architecture Concepts and Domains is designed for individuals who aspire to establish their career in IT architecture, IT management, systems engineering, and software development. By mastering the fundamentals of IT architecture, delegates can create, develop, and execute IT solutions that meet the evolving needs of their organisations.

In this 3-day Business Analysis certification, delegates will gain a thorough understanding of the gap analysis tools to identify differences between two situations or solutions, embodied by two architecture descriptions.  This Business Analysis Certification will be led by our highly professional trainers who have years of experience teaching such courses and will assist delegates in gaining skills and understanding of architecture.

Additionally, this Business Analysis Certification not only imparts knowledge about architecture concepts but also instills the critical skills needed to align an organisation's strategic objectives with its architectural solutions. Delegates will learn how to assess and balance business goals, technical requirements, and compliance regulations, ensuring that architectural decisions align with the overarching vision.

Course Objectives

  • To gain the skills  to maintain suitable hardware and software solutions
  • To understand  how data can be moved through the data lifecycle
  • To know the role and responsibilities of an IT architect
  • To learn about complying with data legislation and regulations
  • To design and develop IT architectures that meet business goals and objectives
  • To apply industry-standard architecture frameworks and methodologies

Upon completing this BCS Foundation Certificate in Architecture Concepts and Domains Training Course, delegates will not only possess a solid understanding of architecture principles but will also be equipped with practical skills to analyse, evaluate, and implement architectural solutions effectively.

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What's included in this BCS Foundation Certificate in Architecture Concepts and Domains Course?

  • BCS Foundation Certificate in Architecture Concepts and Domains Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Architecture Concepts and Domains Certificate
  • Digital Delegate Pack  

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BCS Foundation Certificate in Architecture Concepts and Domains Exam Information

The BCS Foundation Certificate in Architecture Concepts and Domains exam evaluates a candidate's foundational understanding of architectural principles, methodologies, ensuring alignment with BCS standards for effective IT and business architectural practices. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 1 Hour
  • Open Book/Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (4 days)

Online Self-paced (32 hours)

BCS Practitioner Certificate in Digital Product Management Exam

BCS Practitioner Certificate in Digital Product Management Training Course Outline

Module 1: Effective Stakeholder Management and Communication Techniques

  • Role of the Product Manager
  • Identify Stakeholder Categories Using the Stakeholder Wheel
  • Apply Effective Methods to Communicate with Stakeholders at Various Levels
  • Apply the Power/Interest Grid to Categorise Stakeholders
  • Choose an Appropriate Stakeholder Management Strategy
  • Importance and Methods of Gaining Stakeholder Buy-in
  • Apply Problem Solving Techniques

Module 2: Analyse the Internal and External Environment and Undertake Market Analysis

  • Analyse the Business Environment Using an Appropriate Framework
  • Importance of Alignment Between Commercial Considerations and Overarching Business Strategy
  • How the Organisation’s IT Environment Supports Product Development, Delivery, and Marketing Activities?
  • Apply Legal Requirements, Legislation, and Organisational Guidelines Relevant to Digital Product Development
  • Prepare an Analysis Using Porter’s Value Chain
  • Apply Customer Research Methodologies Taking into Account the Diversity of the Target Market
  • Analyse the Market to Determine Its Size
  • Prepare and Monitor Budgets to Manage Costs and Maximise Revenue
  • Apply Data Analysis to Evaluate Research Findings

Module 3: Product Delivery Lifecycle

  • Create a Product Roadmap
  • Purpose of a Vision for the Product and the Organisation
  • Create and Apply Personas to Inform Decision Making
  • Analyse the Stages of the Product Delivery Lifecycle
  • Concept of Pivoting
  • Apply Risk Management Techniques Throughout the Product Delivery Lifecycle
  • Apply Appropriate Quality Assurance and Quality Control Methods
  • Choose Appropriate Testing Methods to Evaluate Compliance with Product Requirements
  • Analyse Metrics to Monitor Product Performance

Module 4: Product Development Techniques

  • Apply Prioritisation Techniques
  • Apply Product Development Techniques
  • Create Business Cases, User Stories, and Use Cases
  • Minimum Viable Product
  • Prototyping Approaches
  • What is Sustainable Product Development?
  • Key Features of Different Coding Languages and Use Terminology Associated with Coding

Module 5: Methods and Techniques of Marketing

  • Analyse the Different Types of User Acquisition Models
  • Concepts Used to Promote a Product into the Market
  • Digital Marketing Techniques
  • Advantages and Disadvantages of Various Advertising Methods

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Who Should Attend BCS Practitioner Certificate in Digital Product Management Training Course?

This course is ideal for professionals seeking to master product lifecycle management, stakeholder engagement, and strategic delivery in digital environments.

You should attend this BCS Practitioner Certificate in Digital Product Management Training if you are:

  • Product Manager: Enhancing strategic thinking and product delivery capabilities
  • Business Analyst: Supporting product development through data and user insights
  • Project Manager: Aligning digital products with business goals and timelines
  • UX or UI Designer: Collaborating effectively on product strategy and execution
  • Marketing Professional: Understanding product positioning and customer engagement
  • Aspiring Product Leader: Building skills for a career in digital product management

Prerequisites of BCS Practitioner Certificate in Digital Product Management Training Course

There are no formal prerequisites for attending this BCS Practitioner Certificate in Digital Product Management Training Course.

BCS Practitioner Certificate in Digital Product Management Course Overview

The BCS Practitioner Certificate in Digital Product Management Course by The Knowledge Academy equips you with the skills to manage the full lifecycle of digital products, from ideation to delivery and beyond.

Effective Product Management is vital for business success. This BCS Practitioner Certificate in Digital Product Management Course covers product vision, roadmap development, stakeholder communication, prioritisation techniques, and agile delivery methods. You’ll also explore customer-centric design, metrics, and cross-functional team leadership.

This advanced Product Management Training is ideal for current or aspiring Product Managers, Digital Strategists, and professionals involved in delivering digital solutions. It also prepares you for a widely recognised Product Management Certification awarded by BCS – The Chartered Institute for IT.

BCS Practitioner Certificate in Digital Product Management Course Objectives

  • To define and communicate a clear product vision and strategy
  • To manage product backlogs, roadmaps, and value delivery
  • To collaborate effectively with development, UX, and business teams
  • To align product outcomes with customer and business needs

Delivered over 4 days, this in-depth Product Management Training blends theory with real-world practice. You will leave with a comprehensive understanding of digital product lifecycles and the skills to lead products from concept to success.

Advance your digital product career with The Knowledge Academy. We offer expert-led learning, practical insights, and full support towards achieving your Product Management Certification.

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What's Included this BCS Practitioner Certificate in Digital Product Management Training Course?

  • World-Class Training Sessions from Experienced Instructors   
  • BCS Practitioner Certificate in Digital Product Management Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Digital Product Management Exam Information

  • Closed Book
  • Duration: 90 minutes
  • Format: Multiple Choice
  • Number of questions: 40
  • Pass Mark: 65%. (26/40)
  • Supervised

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

BCS Professional Certificate in Stakeholder Engagement Exam

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

  • Types of Stakeholder
  • Stakeholder Analysis and Prioritisation
  • Stakeholder Planning and Monitoring
  • Stakeholder Perspectives

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Active Listening
  • Listening Behaviours

Module 3: Working with Stakeholder Groups

  • Group Development Process
  • Learning Styles

Module 4: Facilitated Workshops

  • Benefits of Facilitated Workshops
  • Roles in a Facilitated Workshop
  • Stages of a Facilitated Workshop
  • Facilitated Workshop Planning
  • Running a Facilitated Workshop
  • Facilitation Techniques

Module 5: Rapport

  • Nature of Rapport
  • Mehrabian’s Elements in Communication
  • Techniques for Creating and Sustaining Rapport
  • Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

  • Creative Problem-solving Process 
  • Barriers to Creativity
  • Techniques for Generating Ideas 
  • Managing the Creative Thinking Process Using de Bono’s Six Hats 

Module 7: Managing Expectations

  • Categories of Expectations 
  • Sources of Expectations
  • Process for Managing Expectations  

Module 8: Negotiating with Stakeholders

  • GETTING TO YES Approach
  • BATNA
  • Integrative and Distributive Negotiation 

Module 9: Managing Conflict

  • Roots of Conflict – Goals, Judgements, Values 
  • Options for Conflict Resolution
  • Thomas-Kilmann Conflict MODE Instrument 

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Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This course is ideal for professionals aiming to build strong stakeholder relationships, manage expectations, and drive successful project outcomes through effective engagement.

  • You should attend this BCS Professional Certificate in Stakeholder Engagement Training if you are:
  • Business Analyst: Managing stakeholder needs and fostering collaboration
  • Project Manager: Engaging stakeholders to ensure project alignment and success
  • Change Manager: Building trust and securing buy-in for transformation initiatives
  • Product Owner: Balancing stakeholder priorities to deliver customer value
  • Consultant: Facilitating effective communication and relationship-building with clients
  • Aspiring Stakeholder Manager: Developing core skills to lead engagement strategies

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

The BCS Professional Certificate in Stakeholder Engagement Training by The Knowledge Academy helps you master the techniques to identify, analyse, and engage stakeholders effectively to drive successful business change and project outcomes.

Stakeholder engagement is essential for aligning business needs and ensuring project success. This Stakeholder Engagement Course covers stakeholder mapping, communication strategies, influence techniques, conflict resolution, and collaborative decision-making. It emphasises the importance of trust, transparency, and active listening in managing diverse interests.

This focused training is ideal for Business Analysts, Project Managers, Consultants, and Change Professionals who work closely with stakeholders at various levels. It also prepares you for the BCS-recognised Stakeholder Engagement Certification to validate your expertise.

BCS Professional Certificate in Stakeholder Engagement Training Objectives

  • To identify and analyse stakeholders across business initiatives
  • To apply effective communication and engagement strategies
  • To manage expectations, conflicts, and stakeholder influence
  • To support collaboration and alignment across projects

Delivered over 2 days, this practical Stakeholder Engagement Training combines frameworks, real-world examples, and interactive exercises. You will leave with the confidence to build strong stakeholder relationships and drive meaningful engagement in complex environments.

Enhance your ability to lead business change with The Knowledge Academy. We provide expert instruction, practical tools, and Stakeholder Engagement Certification support to strengthen your impact as a business professional.

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What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

  • BCS Professional Certificate in Stakeholder Engagement Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Stakeholder Engagement Certificate.
  • Digital Delegate Pack.

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BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Professional Certificate in Business Architecture Training Exam

BCS Professional Certificate in Business Architecture Training Course Outline

Module 1: Business Architecture Domain

  • Rationale for Business Architecture
  • Architecture Principles
  • Relationship of Business Architecture with the Data, Applications and Infrastructure Architectures
  • Roles in Business Architecture

Module 2: Business Architecture Frameworks

  • Artefacts of a Business Architecture
  • Business Architecture Views
  • Frameworks

Module 3: Business Motivation/Organisation view

  • Rationale for Business Motivation View
  • OMG Business Motivation Model
  • Business Model Canvas
  • Organisation Map

Module 4: Capability View

  • Business Capability Modelling
  • Three Strata of a Business Capability Model
  • Levels of Capability
  • Defining Capabilities
  • Business Capability, Competency and Capacity

Module 5: Value/Process View

  • Business Services and Value Propositions
  • Value Chain Analysis
  • Value Stream Analysis
  • Value Network Analysis
  • Relationships Between Capabilities, Value Streams and Processes

Module 6: People View

  • RACI Analysis
  • Functional, Divisional and Matrix Organisation Structures
  • Business Culture Analysis

Module 7: Information View

  • Meta Data, Data and Information
  • Information Concepts Modelling
  • Relationships Between Information Concepts and Capabilities and Value Streams

Module 8: Business Architecture and Business Change

  • BCS Business Change Lifecycle
  • Use of the Business Architecture to Evaluate and Enable Change Initiatives
  • Organisational Memory

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Who Should Attend this BCS Professional Certificate in Business Architecture?

This course is ideal for professionals looking to understand how to align business strategy with operational execution through structured business architecture practices.

You should attend this BCS Professional Certificate in Business Architecture Course if you are:

  • Business Architect: Designing and aligning enterprise capabilities with strategic goals
  • Business Analyst: Mapping business processes, services, and value streams
  • Enterprise Architect: Integrating business architecture into broader architecture frameworks
  • Change Manager: Supporting transformation through structural business insights
  • Strategy Consultant: Advising organisations on business alignment and capability planning
  • Aspiring Business Architect: Building foundational knowledge for strategic architecture roles

Prerequisites of BCS Professional Certificate in Business Architecture

There are no formal prerequisites for attending this BCS Professional Certificate in Business Architecture Course.

BCS Professional Certificate in Business Architecture Training Course Overview

The BCS Professional Certificate in Business Architecture Course by The Knowledge Academy equips you with the knowledge and frameworks to design, align, and improve business structures, capabilities, and strategies in support of organisational goals.

Business architecture bridges the gap between strategy and execution. This Business Architecture Training explores key elements such as capability mapping, value streams, operating models, and governance structures. You will learn how to model current and future states, align business needs with change initiatives, and contribute to enterprise-level transformation.

This course is ideal for Business Analysts, Enterprise Architects, Transformation Leads, and Strategy professionals seeking to develop a structured approach to business design. It also supports your journey towards achieving a globally recognised Business Architecture Certification from BCS.

BCS Professional Certificate in Business Architecture Course Objectives

  • To understand the principles and frameworks of business architecture
  • To define capabilities, value streams, and business operating models
  • To align business architecture with strategic and project objectives
  • To contribute to enterprise-wide change using structured models

Delivered over 3 days, this practical Business Architecture Training combines theoretical insights with real-world modelling techniques. You will leave equipped to support business transformation, drive clarity, and enable strategy execution within your organisation.

Shape the future of your organisation with The Knowledge Academy. We provide expert guidance, practical tools, and Business Architecture Certification support to advance your professional capability and impact.

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What’s included in this BCS Professional Certificate in Business Architecture Training Course?

  • BCS Professional Certificate in Business Architecture Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Business Architecture Certificate.
  • Digital Delegate Pack.

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BCS Professional Certificate in Business Architecture Training Exam Information

The BCS Certificate in Business Analysis Practice exam assesses participants understanding of business analysis principles and practices in a practical context. This certification focuses on evaluating an individuals knowledge of applying business analysis techniques to various scenarios within an organisation. The format of the exam is as follows:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Mark: 65%, or 26/40 Marks
  • Duration: 90 minutes
  • Open Book/Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (4 days)

Online Self-paced (32 hours)

BCS Practitioner Certificate in Being an IT Business Partner Exam

BCS Practitioner Certificate in Being an IT Business Partner Training Course Outline

Module 1: Driving an IT Perspective

  • Role of an IT Business Partner
  • Impact of an IT Business Partner on an Organisation

Module 2: Planning for Change in Your Organisation

  • Interpret a Scenario to Identify a Need for Change
  • Analyse the Type of Change Required
  • Analyse the Suitability of Colleagues to Support the Change
  • Interpretation of “Deliverables” in Projects

Module 3: Proposing a Solution

  • Purpose and Need for a Business Case
  • Contents of a Business Case
  • Risks, Costs, and Benefits of Proposed Solutions
  • Metrics to Assess Solution Success

Module 4: Leading Teams and Projects in Your Organisation

  • Similarities and Differences Between Leader and Manager
  • Interpret Professional Standards or Legal Requirements
  • Suitability of Performance Management Tools
  • Need to Escalate Decisions or Tasks
  • Presence of Equality, Diversity, and Inclusion in Teams

Module 5: Implementing Change in Your Organisation

  • Impact of Culture in a Workplace
  • Suitability of Implementation Styles
  • Importance of Ownership and Accountability When Implementing Change

 

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Who Should Attend This BCS Practitioner Certificate in Being an IT Business Partner Training Course?

This BCS Practitioner Certificate in Being an IT Business Partner Training Course is ideal for professionals who are keen to enhance their ability to integrate IT strategies with broader business goals. It is particularly beneficial for:

  • IT Managers
  • Directors
  • Business Analysts
  • Project Managers
  • Change Managers
  • IT Consultants
  • Operational Managers

Prerequisites for BCS Practitioner Certificate in Being an IT Business Partner Training Course:

There are no formal prerequisites to attend this BCS Practitioner Certificate in Being an IT Business Partner Training Course.

BCS Practitioner Certificate in Being an IT Business Partner Training Course Overview

An IT Business Partner bridges IT and business strategies, enhancing organisational efficiency and alignment. This role is essential for facilitating effective communication and collaboration between IT departments and business units, ensuring that technological developments directly support business objectives. Through this training, organisations will benefit from more effective change management, improved project deliverables, and enhanced operational agility. For delegates, this course equips them with the skills to advance to influential roles, effectively managing IT-driven business transformations and contributing to strategic decision-making processes.

In the 4-day BCS Practitioner Certificate in Being an IT Business Partner Training, delegates will gain comprehensive insights into integrating IT strategies with business goals. The course covers the essential roles and responsibilities of IT Business Partners, including effective change management, solution proposal development, and leadership skills for driving team and project success. Delegates will explore methodologies to assess risks, manage project deliverables, and implement changes that align with organisational culture and goals.

Course Objectives:

  • To understand the role and impact of IT Business Partners
  • To analyse change needs and propose effective solutions
  • To develop skills for leading diverse and inclusive teams
  • To evaluate risks, costs, and benefits of IT projects
  • To manage deliverables and metrics for solution success
  • To implement change while ensuring workplace culture alignment

Upon completing this training, delegates will be able to effectively act as a liaison between IT departments and business units, ensuring that IT initiatives align with and support broader business objectives. They will be skilled in managing change processes, from planning and proposing solutions to implementing and assessing their effectiveness.

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What’s included in this BCS Practitioner Certificate in Being an IT Business Partner Training Course?

  • BCS Practitioner Certificate in Being an IT Business Partner  Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Practitioner Certificate in Being an IT Business Partner Certificate.
  • Digital Delegate Pack.

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BCS Practitioner Certificate in Being an IT Business Partner Exam Information

The BCS Practitioner Certificate in Being an IT Business Partner exam evaluates a candidates ability to effectively bridge the gap between IT and business strategies. This assessment confirms the understanding of critical aspects such as IT and business alignment, change management, and leadership within IT projects, ensuring alignment with BCS standards for effective business partnerships. The format of the exam is as follows:

  • Question Type: Multiple Choice, Multi Response, Ranking, and Fill in the blanks
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (5 days)

Online Self-paced (40 hours)

BCS Practitioner Certificate in Information Assurance Architecture Exam

BCS Practitioner Certificate in Information Assurance Architecture Training Course Outline

Module 1: Basics of Information Assurance (IA) Architecture

  • Concepts of IA and Cyber Security, Role of IA Architect, and Security Architectures
  • Knowledge, Skills, and Experience for IA Architects
  • Concepts and Design Principles used by IA Architects
  • High-Level Security Architectures and Related Concepts
  • Importance of Design Patterns and Conceptual Architectures
  • Methods and Techniques used for
  • Risk Assessment
  • Business Impact Analysis
  • Establishing Countermeasures
  • Contingency Plans

Module 2: Innovation and Business Improvement

  • Security Implications and Governance in Business Transitions
  • Organisational Risk, Culture, Appetite, and Risk Tolerance
  • Security as a Business Enabler
  • Continuous Improvement Philosophy
  • Techniques to Measure Security Maturity Levels

Module 3: Advanced Security Architecture Concepts

  • Security Monitoring, Response Solutions, and Services
  • Role of Directories in Authentication and Authorisation
  • Functions of Security Management Within Organisations
  • Network Technologies, Security Controls, and Threats
  • Resilience and Recovery Capabilities
  • Virtualisation and Cloud Platforms Security
  • Industrial Control Systems Threats and Countermeasures
  • Digital Right Managements (DRM) and Data Loss Prevention (DLP) Standards and Technologies
  • Security Threats from Microprocessor-Controlled Devices
  • Mobile Platforms and Technologies
  • Security Mechanisms for Organisational Scenarios
  • Application Security and Framework Compliance
  • Cryptographic Mechanisms and Techniques
  • Threat Modelling Techniques
  • Security Design Patterns and Threat Countermeasures
  • Supplier Assurance and Service Management
  • Authentication, Authorisation, and Accounting Techniques
  • New and Emerging Technologies Impact on Security
  • How Operational Changes can be Managed, Controlled, and Assured?

Module 4: Information Assurance Methodologies

  • Information Assurance and Enterprise Architecture Methodologies
  • Methods, Tools, and Techniques for Identifying Potential Vulnerabilities
  • Penetration Testing: Methods, Tools, and Techniques
  • Vulnerability and Penetration Testing Programs
  • Analyse Frameworks and Tools to Secure Code
  • Product Evaluation and Maturity Models
  • Cryptographic Assurance Framework and Standards

Module 5: Security Across the Lifecycle

  • Roles in Information Assurance Architecture Development
  • Embedding Security Throughout Development
  • Auditability and Traceability Techniques
  • Design Artefacts at Conceptual, Logical, and Physical Layers
  • Security Issues in Commercial Systems and Products
  • Systems Hardening Importance
  • Value of Information Security Architecture in Business Processes

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Who Should Attend this BCS Practitioner Certificate in Information Assurance Architecture Training Course?

The BCS Practitioner Certificate in Information Assurance Architecture Training Course is designed for professionals looking to enhance their technical and strategic skills in information security. It is particularly suitable for:

  • Chief Information Security Officers
  • Information Security Managers
  • IT Security Architects
  • Network Security Engineers
  • Security Compliance Analysts
  • Information Assurance Consultants
  • Security Systems Administrators

Prerequisites for BCS Practitioner Certificate in Information Assurance Architecture Training Course

There are no formal prerequisites to attend this BCS Practitioner Certificate in Information Assurance Architecture Training Course.

BCS Practitioner Certificate in Information Assurance Architecture Training Course Overview

Information Assurance Architecture is the strategic framework that integrates policies and technologies to protect and manage an organisation's data. Its importance lies in providing a comprehensive approach to safeguarding sensitive information against cybersecurity threats, ensuring business continuity, and maintaining legal compliance. Furthermore, the career benefits for delegates are significant, as this training opens doors to advanced roles in cybersecurity, risk management, and compliance, positioning them as key players in the information security field.

In this 5-day BCS Practitioner Certificate in Information Assurance Architecture Training, delegates will dive deep into the complex landscape of information security architecture, learning how to create robust security frameworks that are essential for protecting organisational data. This course covers a wide range of topics, from basic concepts of information assurance to advanced security design patterns and compliance frameworks. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To understand the roles and responsibilities of IA architects
  • To apply security design principles in organisational scenarios
  • To evaluate and mitigate risks using advanced security architectures
  • To implement continuous improvement strategies for security maturity
  • To conduct comprehensive threat modelling and penetration testing
  • To integrate security practices across business processes and lifecycles

After attending this training, delegates will be equipped with the necessary skills to design and implement comprehensive security architectures that align with business objectives and regulatory requirements. They will be capable of identifying vulnerabilities, assessing risks, and applying appropriate mitigation strategies effectively.

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What’s included in this BCS Practitioner Certificate in Information Assurance Architecture Training Course?

  • BCS Practitioner Certificate in Information Assurance Architecture Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Practitioner Certificate in Information Assurance Architecture Certificate.
  • Digital Delegate Pack.

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BCS Practitioner Certificate in Information Assurance Architecture Exam Information

The BCS Practitioner Certificate in Information Assurance Architecture exam rigorously tests a candidate expertise and skills in designing and implementing secure architectures to safeguard information assets. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 40
  • Total Marks: 70 Marks
  • Pass Marks: 65%, or 45/70 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Practitioner Award in Business Skills for the IT Professional Training Practice Exam

BCS Practitioner Award in Business Skills for the IT Professional Training Course Outline

Module 1: Business Strategy and Transformation

  • Types of Organisations and Operating Sectors
  • Interpret of Mission and Vision
  • Organisational Objectives and Key Performance Indicators
  • Demonstration of Organisational Values

Module 2: Financials

  • Analysis of Budgets and Variance Calculation
  • Understanding CAPEX and OPEX
  • Application of Cost-Benefit Analysis

Module 3: Interpret Project and Organisational Requirements to Select a Suitable Project Approach

  • Selection of Project Approaches Based on Organisational Requirements
  • Continuous Improvement Techniques
  • Interpretation of Stakeholder Roles and Needs

Module 4: Organisation’s Proposition

  • Analysis of Organisation’s Specific Proposition
  • Description of Internal and External Customers
  • Factors Impacting Organisation’s Reputation

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Who should attend this BCS Practitioner Award in Business Skills for the IT Professional Training Course?

This BCS Practitioner Award in Business Skills for the IT Professional Training Course is ideal for IT professionals eager to elevate their business acumen and strategic insight within technology-driven environments. It is especially beneficial for:

  • IT Managers
  • Project Managers
  • Business Analysts in IT
  • IT Consultants
  • Systems Integrators
  • Enterprise Architects
  • Change Managers

Prerequisites for BCS Practitioner Award in Business Skills for the IT Professional Training Course

There are no formal prerequisites to attend this BCS Practitioner Award in Business Skills for the IT Professional Course.

BCS Practitioner Award in Business Skills for the IT Professional Training Course Overview

Business Skills for the IT Professional encompasses essential management and operational skills tailored for the technology sector. This training is crucial for aligning IT strategies with business objectives, enhancing efficiency and decision-making. Organisations benefit through improved project outcomes and more strategic use of technology resources. Individuals gain invaluable skills that enhance their problem-solving abilities and leadership potential within tech environments. For delegates, this training paves the way for career advancement and opens opportunities in IT management and strategy.

In this 3-day comprehensive Business Skills for the IT Professional course, delegates will embark on a transformative journey through the intersection of business and IT. Beginning with the essentials of understanding organisational structures and strategic objectives, to advanced insights into financial management and team dynamics, this course covers a broad spectrum of crucial skills. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To analyse various business strategies and their transformations
  • To understand financial metrics like CAPEX and OPEX
  • To apply cost-benefit analysis in IT project decisions
  • To interpret and implement organisational mission and values
  • To enhance team dynamics and stakeholder engagement

After completing this BCS Practitioner Award in Business Skills for the IT Professional training, delegates will be equipped to make informed decisions that align IT initiatives with broader business goals. They will be adept at managing financial resources effectively, fostering team collaboration, and driving organisational change.

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What’s included in this BCS Practitioner Award in Business Skills for the IT Professional Training Course?

  • BCS Practitioner Award in Business Skills for the IT Professional Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Practitioner Award in Business Skills for the IT Professional Certificate.
  • Digital Delegate Pack.

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BCS Practitioner Award in Business Skills for the IT Professional Training Practice Exam Information

The BCS Practitioner Award in Business Skills for the IT Professional exam rigorously assesses a candidate understanding of strategic business skills tailored for the IT sector. This certification examines the integration of IT strategies with business objectives, focusing on financial management, team dynamics, and strategic decision-making. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 30 Marks
  • Pass Marks: 70%, or 21/30 Marks
  • Duration: 45 Minutes
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Practitioner Award in Leading with an IT Mindset Training Practice Exam

BCS Practitioner Award in Leading with an IT Mindset Training Course Outline

Module 1: Skills of a Successful Leader

  • Understanding Leadership Preferences
  • Suitability and Application of Leadership Styles
  • Suitability and Application of Delegation Styles
  • Developing Personal Resilience
  • Investment in Personal Development

Module 2: Build and Support Teams to Provide Solutions

  • Need for Resilience in Teams
  • Interpret of Team Dynamics
  • Methods for Managing Change
  • Presence of Ethics in an Organisation
  • Behaviours that Driving Innovation
  • Collaboration with Experts in Different Fields
  • Sustainable Practices and Actions in an Organisation

Module 3: Role of Technology in Driving Continuous Improvement and Productivity

  • Use of Technology Internally and Externally to Improve Productivity
  • Impact of Digital Transformation
  • Potential Impact of Future Technology

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Who should attend this BCS Practitioner Award in Leading with an IT Mindset Training Course?

This BCS Practitioner Award in Leading with an IT Mindset Training Course is ideal for individuals looking to merge their IT expertise with leadership and management skills. It is particularly beneficial for:

  • IT Managers and Directors
  • Project Managers
  • Business Analysts
  • IT Consultants
  • Change Managers
  • Systems Architects
  • Senior IT Technicians

Prerequisites for BCS Practitioner Award in Leading with an IT Mindset Training Course

There are no formal prerequisites to attend this BCS Practitioner Award in Leading with an IT Mindset Training Course.

BCS Practitioner Award in Leading with an IT Mindset Training Course Overview

Leading with an IT Mindset is designed to merge leadership capabilities with strategic IT insights, crucial for steering businesses towards success in today's digital age. This training is pivotal for cultivating adaptive, forward-thinking leaders capable of navigating the complexities of modern technology landscapes. Additionally, for delegates, this course serves as a stepping stone for career progression, especially in roles that demand a fusion of IT expertise and leadership acumen.

In this 3-day BCS Practitioner Award in Leading with an IT Mindset course, delegates will explore the intersection of leadership and technology to harness the full potential of IT in driving business strategies. They will delve into various leadership styles, understand the nuances of team dynamics, and learn how to leverage technology for continuous improvement and productivity. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To understand and apply different leadership styles effectively
  • To build and support resilient teams for innovative solutions
  • To leverage technology for productivity and continuous improvement
  • To foster ethical behaviours and sustainable practices organisation-wide
  • To develop personal resilience and investment in self-growth

After completing this training, delegates will be equipped with the skills to lead effectively within an IT-focused environment. They will be able to apply appropriate leadership and delegation styles to maximise team performance and innovation. Additionally, delegates will have the tools to drive digital transformation initiatives and future technology integrations seamlessly within their organisations.

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What’s included in this BCS Practitioner Award in Leading with an IT Mindset Training Course?

  • BCS Practitioner Award in Leading with an IT Mindset Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Practitioner Award in Leading with an IT Mindset Certificate.
  • Digital Delegate Pack.

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BCS Practitioner Award in Leading with an IT Mindset Training Practice Exam Information

The BCS Practitioner Award in Leading with an IT Mindset Training exam rigorously tests a candidates ability to integrate IT strategies with leadership skills. This exam evaluates the understanding of effective leadership within the technology sector, focusing on enhancing team dynamics and innovation. The format of the exam is as follows:

  • Question Type: Mixture of Multiple-Choice, Ordering, Complete the Blanks and Multiple-Response Questions
  • Total Questions: 20 (10 one mark and 10 two mark questions)
  • Total Marks: 30 Marks
  • Pass Marks: 70%, or 21/30 Marks
  • Duration: 45 Minutes
  • Open Book/ Closed Book: Closed Book

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Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Data Protection Exam

BCS Foundation Certificate in Data Protection Training Course Outline

Module 1: Introduction to the History of Data Protection in the UK

  • Demonstrate an Awareness Around Personal Data Rights in the EU and the UK
  • Describe the Territorial Scope and Jurisdiction of the UK GDPR

Module 2: Principles of Data Protection and Applicable Terminology

  • Key Items of Terminology
  • Data Protection Principles

Module 3: Lawful Bases for Processing of Personal Data

  • Lawful Basis to Process Personal Data Listed Under of the UK GDPR
  • Describe the Conditions Permitted for Processing Special Category Data Listed Under of UK GDPR/ Schedule 1 of the DPA

Module 4: Accountability Principle

  • Identify the Accountability Obligations UK GDPR
  • Describe the Purpose of a Data Protection Impact Assessment (DPIA) UK GDPR
  • Process of Conducting a DPIA UK GDPR and Identify When Risks Arising from a DPIA May Need Prior Consultation with the ICO UK GDPR
  • Identify the Importance of Keeping a Record of Processing Activity (RoPA) UK GDPR
  • Outline the Interplay with Privacy Notices UK GDPR
  • How to Adopt a ‘Data Protection by Design and by Default’ Approach?
  • Identify Suitable Information Security Measures
  • Explain the Designation, Position and Tasks of the Data Protection Officer
  • Explain the Role of the DPO and Compliance Monitoring

Module 5: Obligations of Controllers, Joint Controllers and Data Processors

  • Identify the Controller and Processor Obligations

Module 6: International Data Transfers

  • Principles of Data Transfers Under UK GDPR and the Impact of Data Transfers to and from the European Union (EU)

Module 7: Data Subjects Rights

  • Explain the Key Rights Granted to Individuals
  • Fundamental Rights of Other Information Requests
  • Impact of AI on Data Rights

Module 8: Independent Supervisory Authorities (ISAS) and the Information Commissioner’s Office (ICO)

  • Express Awareness of the Role of ISAs Under EU GDPR
  • Role of the ICO

Module 9: Breaches, Enforcement and Liability

  • Obligation and Requirements Surrounding the Reporting of Personal Data Breaches
  • Identify the Powers of the ICO that can be Imposed as a Result of a Data Protection Breach or Data Protection Complaint
  • Describe Liabilities

Module 10: Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and Subsequent Amendments

  • Identify the Relationship Between the UK GDPR, Data Protection Act 2018 and PECR in Respect of Marketing

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Who Should Attend BCS Foundation Certificate in Data Protection Training?

This BCS Foundation Certificate in Data Protection Course is designed for anyone who wants to enhance their knowledge and career prospects in data protection and privacy. There are some professionals who can benefit from attending this course:

  • Data Protection Officers (DPO)
  • Compliance Managers
  • IT Security Specialists
  • HR Data Managers
  • Legal Advisors
  • Privacy Consultants
  • Information Governance Managers
  • Risk and Compliance Analysts

Prerequisites of BCS Foundation Certificate in Data Protection Training

There are no formal prerequisites for attending this BCS Foundation Certificate in Data Protection Course.

BCS Foundation Certificate in Data Protection Training Course Overview

BCS Foundation Certificate in Data Protection is understanding of data protection principles and regulations. Its importance lies in equipping participants with the knowledge and skills needed to ensure compliance with data protection laws, thereby safeguarding personal data and maintaining public trust. This training opens up opportunities in the growing field of data protection, making individuals more competitive and increasing their employability in roles requiring data protection expertise.

During this 3-day training course, delegates will learn the evolution of data protection laws in the UK, including an in-depth understanding of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. They will explore key data protection principles, terminology, and the lawful bases for processing personal data. They will also cover the accountability principle, including conducting Data Protection Impact Assessments (DPIAs) and maintaining Records of Processing Activities (RoPA). This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To learn key principles and terminology of data protection
  • To conduct Data Protection Impact Assessments (DPIAs) effectively
  • To maintain accurate Records of Processing Activities (RoPA)
  • To understand obligations of controllers, joint controllers, and processors
  • To navigate complexities of international data transfers compliantly
  • To understand and uphold data subjects' rights under GDPR
  • To comprehend the roles of ISAs and the Information Commissioner’s Office

After attending this training course, delegates will be able to confidently navigate and apply the principles of data protection laws, including the UK GDPR and Data Protection Act 2018. They will be equipped to identify and implement lawful bases for processing personal data, conduct thorough Data Protection Impact Assessments (DPIAs), and maintain comprehensive Records of Processing Activities (RoPA).

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What’s included in this BCS Foundation Certificate in Data Protection Training Course?

  • BCS Foundation Certificate in Data Protection Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Foundation Certificate in Data Protection Certificate.
  • Digital Delegate Pack.

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BCS Foundation Certificate in Data Protection Exam Information

The BCS Foundation Certificate in Data Protection exam assesses candidates on their foundational knowledge of data protection principles, methodologies, and best practices, ensuring their understanding of implementing and managing data protection measures in line with BCS standards. The format of the exam is as follows:

  • Question Type: Multiple choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 60 Minutes
  • Open Book/Closed Book: Closed book

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Package deals for Business Analysis Courses

Our training experts have compiled a range of course packages on a variety of categories in Business Analysis Courses, to boost your career. The packages consist of the best possible qualifications with Business Analysis Courses, and allows you to purchase multiple courses at a discounted rate.

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Business Analysis Courses FAQs

Business Analysis is the process of identifying business needs and finding solutions to problems. It involves analysing processes, systems, and data to improve performance and drive strategic decision-making across an organisation.

The duration of these Business Analysis Courses varies. Please visit our course pages for specific information.

Key skills include critical thinking, stakeholder communication, problem-solving, process modelling, data analysis, and the ability to translate business requirements into actionable outcomes. Familiarity with tools like UML, BPMN, or Agile frameworks is a bonus.

The prerequisites for Business Analysis Courses are based on the course specifications and the target group of professionals it serves. Check the respective course page of the course that you are planning to take to know about its prerequisites.

You can access these Business Analysis Courses content through the 'MyTKA Training Portal', your central hub for all training resources. You will retain access to the course materials even after completing your training, allowing for continuous reference and learning.

The benefits of attending these courses equips you with industry-relevant tools and techniques, enhances your decision-making abilities, prepares you for certification, and boosts your employability in project management, operations, and business improvement roles.

Learning Business Analysis Courses bridges the gap between business needs and IT solutions. Learning Business Analysis is crucial for anyone involved in planning, improving, or delivering organisational change with measurable results.

In this course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course.  Our customer support team is available to assist and promptly resolve any issues you may encounter.

Yes, our courses are fully accredited by BCS (The Chartered Institute for IT). This ensures globally recognised standards and quality training delivery.

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Most exams are multiple-choice or scenario-based, lasting 60 to 90 minutes, depending on the course level. Some advanced certifications may include case studies or oral components.

Certification boosts your credibility, opening doors to senior roles and salary progression. Certified Business Analysts are highly valued for their ability to drive transformation and business efficiency.

A freshman in Ecuador can earn between £28,000 and £35,000 annually. With strong skills and a certification, entry-level analysts often progress quickly to higher-paying roles within a year or two.

Professionals with a CBAP Certification can earn £60,000 to £85,000 annually in the UK. Senior consultants or those in finance, IT, or enterprise transformation roles may command even higher salaries.

After completing these Business Analysis Courses, you can pursue roles such as Business Analyst, Process Analyst, Requirements Engineer, Product Owner, or Consultant across sectors like IT, healthcare, finance, government, and logistics.

People who enjoy solving problems, working with stakeholders, improving processes, and interpreting data are well-suited for Business Analysis. Strong communicators and critical thinkers thrive in this field.

It validates your ability to analyse and improve business processes. Certification makes you stand out to employers, enabling faster career progression and eligibility for senior or strategic business roles.

Our Business Analysis Courses are regularly updated based on BCS standards, Agile practices, technology trends, and evolving business methodologies. Real-world case studies ensure relevance in today’s dynamic business landscape.

The Knowledge Academy in Ecuador stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these Business Analysis Courses.

The Knowledge Academy is the Leading global training provider for Business Analysis Courses.
The training fees for Business Analysis Courses in Ecuador starts from $3995
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