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Course Information

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 10 modules, with each covering specific content. These modules include:


Module 1: Email Model

  • Outlook Inbox
  • Working in Email
  • Replying
  • Contacts Screen
  • Advantages of Using Email
  • Email Etiquette
  • Email Viruses
  • Digital Signatures

Module 2: Getting Started with Outlook

  • Outlook Components
  • Inbox Ribbons and Calendar Ribbons
  • Folder View and Reading Pane
  • Accessing the Reading Pane
  • Message Options Ribbon
  • Moving Objects to a Folder
  • Folders and QAT
  • Adding Importance
  • Requesting Delivery Receipts
  • CC and BCC
  • Add Comments
  • Related Messages

Module 3: Working with Attachments

  • Inserting File Attachments
  • Attaching Items
  • Opening Attachments
  • Saving Attachments

Module 4: Flagging Messages

  • Message Flags
  • Flagging Messages in Message List
  • Sending Messages with a Flag
  • Reminders
  • Changing the Default Quick Click Flag

Module 5: Junk Email

  • Junk Email Overview
  • Spamming
  • Phishing
  • Junk Mail Options
  • Mark Messages as Junk Mail
  • Mark Messages and Senders as Safe
  • Deleting Junk Emails

Module 6: Working with the Calendar

  • Calendar Overview
  • Calendar Arrangement
  • Time Zones
  • Create New Calendar
  • Working with Multiple Calendars
  • Weather

Module 7: People

  • People View
  • New Contact Group
  • Remove Members of Contact Group

Module 8: Tasks

  • To Do Bar
  • Creating Tasks
  • Task Views
  • Deleting and Printing

Module 9: Working with Rules

  • Rules Overview
  • Creating a New Rule
  • Creating a New Rule from a Template
  • Renaming a Rule
  • Testing the Rule
  • Managing Existing Rules

Module 10: Scheduling Meetings

  • Creating a New Appointment
  • Creating a New Meeting
  • Scheduling Assistant
  • Recurring Meetings

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Who should attend this Microsoft Outlook Masterclass?

The Microsoft Outlook Masterclass is designed to provide participants with expert-level proficiency in using Microsoft Outlook, a powerful email and personal information management software application. This course can be useful for the following professionals:

  • Administrative Assistants
  • Project Managers
  • Entrepreneurs
  • Freelancers
  • Sales and Customer Service Representatives
  • Marketing Professionals
  • Human Resource Personnel

Prerequisites of the Microsoft Outlook Masterclass

There are no formal prerequisites for the Microsoft Outlook Masterclass. However, a basic understanding of email concepts, calendar, and task management would be beneficial for the delegates.

Microsoft Outlook Masterclass Overview

Microsoft Outlook is an email client primarily used to send and receive emails. The main aim of this training is to manage various types of personal data, including calendars, tasks, contacts, notes, and appointments. Studying this training assist individuals in organising contacts and emails into categories by business owners and employees. This training course will help the learners to manage their organisation with additional options that allow businesses to customise spam filtering to fit individual needs fully. Holding lucrative skills and knowledge of using Microsoft Outlook will benefit individuals by increasing their value by learning functions to improve their work output.

In this 1-day Microsoft Outlook Masterclass course, delegates will learn specific tips and tricks that help them use Microsoft Outlook more effectively. They will learn how to insert file attachments and work with multiple calendars. They will also acquire in-depth knowledge about accessing the reading pane and sending messages with a flag. Our highly skilled and expert trainer, who has years of experience in teaching Microsoft Outlook Masterclass, will conduct this training.

Course Objectives

  • To gain knowledge about creating contacts successfully
  • To acquire in-depth knowledge about email viruses
  • To learn about how to create and add digital signatures
  • To use reminders and tracking to utilise to-do-lists
  • To controls the display and arrangement of your inbox
  • To preview the contents of a message without opening it

At the end of this training, delegates will be able to use all of the Outlook applications and their functions. They will also be able to use flags as a reminder or a way of bringing attention to a message.

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What’s included in this Microsoft Outlook Masterclass

  • World-Class Training Sessions from Experienced Instructors
  • Microsoft Outlook Masterclass Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Microsoft Outlook Masterclass FAQs


Microsoft Outlook is a personal information manager used for accessing, sending, and receiving email from the MS exchange server.
Microsoft Outlook is mainly used to send and receive emails. It can also manage various types of personal data, including calendars, tasks, contacts, notes, appointments, etc.
There are no formal prerequisites in this Microsoft Outlook Masterclass course.
Gmail and Outlook are both different applications. Gmail is an email provider. Outlook is a software application that allows managing any email address you wish to arrange.
Security features, easy organisation, connecting with others easily, enhanced connectivity, and a search function which allows you are finding whatever you are looking for quickly are the various advantages of Microsoft Outlook.
In this Microsoft Outlook Masterclass course, you will learn about using Outlook perfectly. You will also get familiar with various concepts, such as creating a new contact, the message options ribbon, task views, scheduling assistance, and other essential topics.
The price for Microsoft Outlook Masterclass certification in Belgium starts from €995
The Knowledge Academy is the Leading global training provider for Microsoft Outlook Masterclass.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on +32 35001305 and speak to our training experts, we should be able to help you with your requirements.