Business Process Mapping Training Overview

Business Process Mapping Training Course Outline

Module 1: Understanding the Terms

  • What is a Process?
  • Understanding the Terms

Module 2: Stages of Business Process Mapping

  • Key Stages in Effective Process Mapping
  • ‘As Is’ Process
  • ‘To Be’ Process

Module 3: Mapping a Business Activity

  • Start, End, and Purpose of Business Activity
  • Key Elements
  • Mapping Methods
  • Mapping Symbols

Module 4: Detail Behind the Processes

  • Workshop Facilitation Skills
  • Titles and Numbering
  • Detail Behind the Processes

Module 5: Assigning Control and Responsibilities

  • Using Swim Lanes in Process Maps
  • Opportunity Flowchart
  • Why are Swim Lane Diagrams Useful?
  • How to Create Swim Lane Diagram?
  • Using Swim Lanes in Process Maps
  • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 7: Estimating Time, Cost, and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 8: Process Analysis

  • Introduction to Process Analysis
  • Five Why’s Technique
  • Unblocking Bottlenecks
  • Increasing Efficiency at the Bottleneck
  • Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

  • Creating “To Be” Processes
    • Reasons
    • How?
  • Changing Processes


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Who should attend this Business Process Mapping Training?

The Business Process Mapping Training Course is suited for delegates who wish to improve the efficiency and effectiveness of their organisation's business processes. The following professionals can benefit from attending this course:   

  • Business Analysts
  • Process Managers
  • Project Managers
  • Team Leaders
  • Operations Managers
  • Continuous Improvement Specialists
  • Change Managers
  • Supply Chain and Logistics Professionals

Prerequisites of the Business Process Mapping Training

There are no formal prerequisites for this Business Process Mapping Training Course. However, a basic understanding of understanding of Business Analysis concepts and practices will be beneficial. 

Business Process Mapping Training Course Overview

Business Process Mapping is a powerful tool used in Business Process Management to visually display process phases and demonstrate how a process should work from start to finish. It involves every aspect of a circle, like the personnel involved, controls used, inputs, outputs, etc. This training course delves into the fundamental concepts of process mapping and its vital relevance in streamlining operations, improving efficiency, and ensuring seamless workflow within organisations.

Proficiency in Business Process Mapping is indispensable for Business Analysts, professionals aiming for Business Analyst Certifications, and anyone seeking to optimise business operations. The ability to map and analyse processes is critical for identifying bottlenecks, enhancing productivity, and making informed decisions in dynamic business environments.

This intensive 1-day Business Process Mapping Course equips delegates with practical skills to create, analyse, and optimise Business Process Maps. Delegates will gain a deep understanding of process mapping tools and techniques, enabling them to identify areas for improvement and implement effective solutions. The course fosters a problem-solving mindset and prepares individuals to excel in their roles.

Course Objective:

  • To achieve a result using a set of different activities in a process
  • To visualise the working of a business by considering roles and standards
  • To define business process activities, interact with web services description
  • To identify objectives, essential controls, and risks in the process
  • To make the process run more effectively and efficiently, use tools
  • To access business stakeholders who perform the business process

After completing this Business Process Mapping Course, delegates will be well-equipped to apply their newfound knowledge and skills to their professional roles. They will play a vital role in streamlining processes, improving business performance, and contributing to the overall success of their organisations.

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What’s included in this Business Process Mapping Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Business Process Mapping Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Business Process Mapping Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Business Process Mapping Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Business Process Mapping Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Business Process Mapping Training sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Business Process Mapping Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Business Process Mapping Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Business Process Mapping Training FAQs

Business process mapping visually represents work processes, showcasing the steps needed to complete a product or service. It utilises flowcharts or BPMN symbols to illustrate relationships, activities, roles, responsibilities, and compliance for transparency among stakeholders and within the organisation.
Business Process Mapping Training is necessary for a variety of reasons. It provides individuals with a thorough understanding of processes, enables process improvement, promotes standardisation and consistency, enhances communication and collaboration, aids in change management, facilitates process automation, and fosters a culture of continuous improvement.
Business Process Mapping originated in the mid-20th century and gained prominence in the 1980s and 1990s with the rise of business process reengineering. The development of formal process modelling notations and technology tools further propelled its adoption. Business Process Mapping is now an integral part of process improvement methodologies and a recognized discipline for enhancing efficiency and quality.
Common types of Business Process Mapping include As-Is Process Mapping, To-Be Process Mapping, Value Stream Mapping, Swimlane Mapping, SIPOC Mapping, Flowchart Mapping, and Value Chain Mapping.
Business process mapping encompasses several steps. It begins by identifying the process and gathering relevant information. Process boundaries are then defined, followed by the identification of process steps and determination of relationships and dependencies. Inputs and outputs are documented, and process metrics are captured. Process modelling notations are used to create a visual representation. The map is validated, reviewed, and supplemented with supporting information. Communication and sharing of the process map take place, and it is continuously updated and maintained over time.
The effectiveness of process mapping software for businesses depends on specific needs and preferences. Popular options include Microsoft Visio, Lucidchart, Bizagi Modeler, ARIS, and Signavio. Evaluating factors like features, usability, collaboration, integration, and support can help determine the most suitable software.
Business process mapping involves visual representation and documentation of process flow, while business process modelling includes capturing detailed process information and using specific notations for analysis and optimisation.
Business Process Modelling training focuses on equipping individuals with skills to analyse, design, and improve business processes. It covers process analysis, design, modelling notations, simulation, improvement methodologies, process automation, and change management. The goal is to enhance efficiency, customer satisfaction, and overall organisational performance.
No, a comprehensive understanding of ISO standards is not required for attending the Business Process Mapping course. Process mapping offers benefits beyond ISO compliance, including process assessment, documentation, project planning, and improved understanding of processes, making the course valuable to anyone seeking process knowledge.
The methodology for Business Process Mapping involves defining objectives, identifying the process, gathering information, mapping the current state, analysing and evaluating, designing the future state, defining action steps, implementing and monitoring, and continuously improving.
Business process mapping offers several advantages to organisations, including enhanced understanding, process standardisation, identification of inefficiencies, improved documentation, facilitation of process improvement, alignment with organisational objectives, support for change management, and customer focus.
Please arrive at the venue for 08:45am.
This course is 1 days.
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes.
The training fees for Business Process Mapping Training certification in Belgium starts from €1195
The Knowledge Academy is the Leading global training provider for Business Process Mapping Training.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Business Analyst Training


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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