Handling Sales Objection Training | Sales Training - in Durban

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Handling Sales Objection Training

Durban

Objection Handling Training in Durban equips sales teams with practical techniques to overcome objections, build credibility and close more deals. Learn the art of turning customer objections into opportunities with proven techniques to build trust, reduce resistance, and keep the sales process moving forward.

Learn to address customer concerns confidently and close more sales deals
This Objection Handling Training builds persuasive communication and listening skills
Master proven techniques to turn objections into sales opportunities

Dates & Prices

Handling Sales Objection Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Objection Handling Training Outline

Module 1: What Objections Really Are?

Eliminating Objections Before They Arise
Leading with the ‘Soft’ Sell
Follow with the ‘Hard’ Sell

Module 2: Six-Step Method for Handling Objections

Tips, Hints, and Techniques to Become Effective Salesperson
Six-Step Method

Module 3: Getting in the Door: Appointment Objections

Getting Past the Gatekeeper
Feel, Felt, Found
Speaking with the Decision-Maker

Module 4: What Does It Really Cost: Price Objections

Getting Past Price Concerns

Module 5: Time, Experience, Credentials, and Need: Objections Continued

Time Objections
Experience Objections
Using Testimonials: Power of a Second Opinion
Credential Objections
Need Objections
Ways to Differentiate Yourself from the Competition

Module 6: Mistakes That Annoy Customers and Incite Objections

Not Being Organised
Talking Too Much
Interrupting
Lacking Sincerity
Not Analysing Needs
Being Too Pushy
Reciting a Script
Not Building Rapport
Getting Defensive
Taking it Personally

Module 7: Confidence: Great Objection Deflector

Prepare
Immerse
Know Where Your Value Lies

Module 8: Knowing When to Walk Away

Know When to Walk Away
Follow the 80/20 Rule
Ask Yourself Some Difficult Questions

Module 9: Essential Elements of the Sales Cycle

Prospecting
Qualifying
Presentation
Closing
Follow-Through
Steps for Overcoming Obstacles

Who Should Attend this Objection Handling Training?

This Objection Handling Course is ideal for sales professionals, business development representatives, and anyone involved in sales activities. This training course can benefit a wide range of professionals, including:

Sales Executives
Account Managers
Sales Managers
Customer Relationship Managers
Sales Consultants
Inside Sales Representatives
Field Sales Representatives

Prerequisites for the Objection Handling Training

There are no formal prerequisites for this Objection Handling Course, making it ideal for beginners as well as experienced professionals.

Objection Handling Training Course Overview

Sales Objection Training equips professionals with techniques to address and overcome client concerns confidently. It helps transform objections into opportunities, build trust, strengthen relationships, and improve overall sales performance.

This training sharpens skills in active listening, problem-solving, and confidence-building. Delegates learn to handle resistance effectively and turn challenges into successful sales outcomes.

This 1-Day Sales Objection Training offered by The Knowledge Academy enables delegates to apply objection-handling techniques with confidence. Delegates gain practical insight into understanding customer concerns and positioning solutions effectively.

Objection Handling Training Course Objectives

To understand the importance of handling objections in sales
To learn how to identify and classify objections
To develop strategies for handling objections
To practice taking complaints through role-playing and other exercises
To create a positive attitude towards handling objections

After completing this Objection Handling Training in Durban, delegates will confidently handle objections, strengthen customer relationships, and move prospects successfully through the sales process.

What’s Included in this Objection Handling Training?

World-Class Training Sessions from Experienced Instructors
Sales Objection Handling Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Handling Sales Objection Training in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take Handling Sales Objection Training in Durban

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handling Sales Objection Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Handling Sales Objection Training in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Handling Sales Objection Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Handling Sales Objection Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Handling Sales Objection Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Handling Sales Objection Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Handling Sales Objection Training in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Handling Sales Objection Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Handling Sales Objection Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Handling Sales Objection Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Handling Sales Objection Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Handling Sales Objection Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Handling Sales Objection Training Schedule in Durban

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Handling Sales Objection Training in Durban

Our training experts have compiled a range of course packages on a variety of categories in Handling Sales Objection Training, to boost your career. The packages consist of the best possible qualifications with Handling Sales Objection Training, and allows you to purchase multiple courses at a discounted rate.

Handling Sales Objection Training | Sales Training - in Durban FAQs

What is objection handling in Sales?

Objection Handling in Sales refers to the process of addressing customer concerns, questions, or hesitations during the sales cycle professionally and effectively. It helps sales professionals build trust and improve conversion opportunities.

Why Handling Sales Objection Training matters?

This Objection Handling Training helps professionals understand customer concerns, improve communication, and respond confidently during sales discussions. Effective objection handling can strengthen customer relationships and improve sales performance.

What is the duration of this Objection Handling Training?

This Objection Handling Training takes 1-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

Are there any prerequisites for attending this Objection Handling Training?

There are no formal prerequisites for attending this Objection Handling Course. It is ideal for beginners, sales professionals, business development teams, and customer-facing professionals.

How can I access this Objection Handling Course content?

You will be able to access the Handling Sales Objection Training material using MyTKA Training Portal, which is where you will find all the training materials. It will be available to you even after the training period for 90 days from the date of registration, so you can continue to refer and learn.

What are the benefits of this Objection Handling Course?

This Objection Handling Course helps improve communication, confidence, negotiation, relationship-building, and sales closing capabilities. It also supports stronger customer interactions and more effective handling of sales challenges.

Which individuals or roles require Handling Sales Objections Training?

This Handling Sales Objection Training is beneficial for Sales Executives, Business Development Professionals, Account Managers, Customer Service Teams, Entrepreneurs, and individuals involved in client-facing or sales-related roles.

Do you offer 24/7 support for Sales Objection Training?

Yes, The Knowledge Academy provides 24/7 learner support throughout the Objection Handling Training journey. Assistance is available for technical issues, course guidance, and training-related queries.

Do you provide corporate training for this Objection Handling Training?

Yes, The Knowledge Academy provides corporate Objection Handling Training tailored to organisational sales and communication requirements. These solutions help teams strengthen customer engagement and sales performance capabilities.

Will I receive a certification upon completion of the Handling Sales Objection Training?

Yes, delegates receive a certification upon successfully completing the Handling Sales Objection Training. The certification validates professional understanding of objection handling and sales communication techniques.

How can completing this Objection Handling Training impact my salary?

Completing Objection Handling Training can strengthen your communication, negotiation, and customer engagement skills, making you more effective in sales and client-facing roles. These capabilities can enhance your professional value and support opportunities for career progression and increased responsibilities.

What career opportunities are available after completing this Handling Sales Objection Training?

This Handling Sales Objection Training can support careers in Sales, Business Development, Account Management, Customer Success, Retail Management, and Client Relationship roles. Objection handling skills are valuable across sales-driven industries.

How can Objection Handling Training boost my career growth?

This Sales Objection Training strengthens communication, negotiation, customer engagement, and sales performance capabilities. These skills can support career progression into higher-responsibility sales, leadership, and client management positions.

Why choose The Knowledge Academy in Durban over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Handling Sales Objection Training in Durban?

The training fees for Handling Sales Objection Training in Durban starts from R30495

Which is the best training institute/provider of Handling Sales Objection Training in Durban?

The Knowledge Academy is one of the Leading global training provider for Handling Sales Objection Training.

What are the best Sales Training courses in Durban?

Please see our Sales Training courses available in Durban

Customers Reviews

Savanna Carter

She tailored to course to my role and how it would impact me going forward. She explained everything in an understandable manner and answered any questions i had in detail.

Dean Brown

Lee was amazing he made delivery very engaging and fun. Very informative and knowledgably 10 out of 10

Jason Carnegie

Very clear , informative and engaging at all times.

Dance Studios DMCC

I received a lot of information within few hours . My instructor Navin passionately explained everything in detail . I am New in Sales. This course was informative for me

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water