Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban

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Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training

Durban

Explore Microsoft Teams as a versatile tool for enhancing collaboration.
Acquire skills in hands-on practice with real-world scenarios and solutions.
Become familiar with general IT administration and cloud technologies.

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Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Outline

Module 1: Plan and Design Teams Collaboration Communications Systems

Introduction to Teams Meetings and Calling
- Overview of Teams Meetings and Events
- Overview of Teams Phone
- Overview of Auto Attendants and Call Queues
- Overview of Teams Clients
- Overview of Microsoft Teams Rooms and Phones
- Overview of Microsoft 365 Copilot in Teams Calling, Meetings, and Devices
Plan for Teams Phone
- Plan to Deploy Teams Phone
- Plan for Teams Phone PSTN Connectivity
- Determine License Requirements
- Plan for Teams Phone Devices
- Plan and Design Teams Phone Features
- Plan for Voicemail
Plan for Microsoft Teams Rooms and Surface Hub
- Determine License Requirements for Microsoft Teams Rooms and shared Devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub 2S
- Understand and Plan Teams Room Accessories, Components, and Peripherals
- Integrate Teams with Third-Party or Existing Conferencing Solutions
- Understand Teams Rooms Management Options
Plan and Optimise Network Performance for Teams Media
- Understand Teams Network Requirements
- Evaluate Network Specifications
- Design Network for Media Optimisation
- Design and Validate VPN Split Tunneling
- Configure Media Bit Rate for Teams
- Design and Implement QoS
Configure and Deploy Teams Phone
- Configure Emergency Calling for Teams Calling Plans
- Manage and Configure Microsoft PSTN Numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone Policies
- Create and Manage Teams Policies
Configure and Deploy Teams Phone with Direct Routing
- Design Direct Routing Call Flows
- Implement SIP Trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams Direct Routing Infrastructure
- Deploy and Maintain a Survivable Branch Appliance
Extend Teams Phone with Additional Services
- Understand how Teams Interacts with Additional Services
- Configure Compliance Recording in Teams
- Configure and Integrate a Certified Contact Center in Teams
- Design and Deploy Voice Bots in Teams

Module 2: Manage Teams Collaboration Communications Systems

Manage Meetings and Events Experiences
- Explore Meetings and Events in Microsoft Teams
- Configure Meeting Settings
- Create and Manage Meeting Policies
- Configure Audio Conferencing
- Create and Manage Meeting Templates and Template Policies
- Create and Manage Meetings Customisation Policies
- Explore Webinars and Town Halls with Teams Premium
- Create and Manage Events Policies
- Explore Immersive Spaces in Teams
Guided Project - Create and Assign Teams Policies to Meet Business Requirements in Microsoft Teams
- Prepare
- Exercise - Create a Security Group
- Exercise - Create and Assign a Messaging Policy in Teams Admin Center
- Exercise - Create a Meeting Policy and Assign with PowerShell
Configure and Manage Voice Users
- Enable Users for Teams Phone
- Enable Users for Direct Routing with Teams Phone
- Enable Additional calling Features for Teams Phone
- Enable Users for Teams Phone Mobile
Configure Auto Attendants and Call Queues
- Design Call Flows for Auto Attendants and Call Queues
- Configure Auto Attendants and Call Queues
- Deploy a Channel-Based Call Queue
- Configure Resource Accounts
- Configure Microsoft 365 Groups for Voicemail
- Interpret Call Queue Conference Modes
- Interpret Call Queue Routing Methods
- Configure Holidays for Auto Attendants and Call Queues
- Configure Custom Music on hold
Configure, Deploy, and Manage Teams Devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms Management Options
- Manage Surface Hub 2S Devices
- Configure Microsoft Teams SIP Gateway
- Manage Microsoft Teams Displays
- Remote Provisioning and Sign in for Teams Phones
- Update Microsoft Teams Devices Remotely
- Manage Microsoft Teams Device Tags
Guided Project - Prepare Meeting Room Experiences
- Prepare
- Exercise - Create Dynamic Security Group
- Exercise - Configure Security Settings
- Exercise - Create Room Resource Accounts
- Exercise - Configure Mailbox Properties
Monitor and Troubleshoot Teams Collaboration Communications Systems
- Diagnose and Troubleshoot Phone Number Assignment
- Diagnose and Troubleshoot Teams Client Issues
- Diagnose and Troubleshoot Call Failure and Call Quality Issues
- Report on and Troubleshoot Teams Calls with Call Quality Dashboard
- Diagnose and Troubleshoot Direct Routing Issues
- Troubleshoot and Monitor Teams Devices
- Troubleshoot Teams Meetings and Calling
- Troubleshoot Teams Rooms Devices

Who Should Attend this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training?

This course is targeted at IT professionals, systems engineers, and technical team leaders responsible for the deployment and management of communication systems in organisations. It is also suitable for:

Systems Administrators
Network Engineers
IT Infrastructure Managers
Unified Communications Managers
IT Support Specialists

Prerequisites for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training

There are no formal prerequisites for attending this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training. However, having a foundational understanding of Microsoft 365 services would be beneficial for the delegates.

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Overview

The Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training is a 4-day intensive course designed to provide an in-depth understanding of Microsoft Teams Meetings, Calling, and Devices. This course equips IT professionals and system engineers with the skills needed to design, deploy, and manage an effective collaboration and communication system within their organisations using Microsoft Teams.

Delegates will delve into the architecture of Microsoft Teams, exploring its capabilities in creating a unified communication platform. The training covers practical aspects such as planning, designing, deploying, and managing Microsoft Teams’ environments, with a focus on maximising productivity and enhancing collaboration across teams.

Course Objectives

Design comprehensive Microsoft Teams architecture including meetings, calling, and devices
Deploy and configure Teams to meet specific organisational communication needs
Manage and optimise Teams settings and policies for enhanced user experience
Ensure compliance and security within the Teams environment
Troubleshoot common issues in Teams collaboration and communication systems
Leverage Microsoft 365 Copilot for effective Teams management

By the end of this training, participants will be capable of implementing advanced configurations of Microsoft Teams, managing various components efficiently, and ensuring a secure and compliant environment for users to collaborate effectively.

What’s included in this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course?

World-Class Training Sessions from Experienced Instructors
Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Schedule in Durban

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban

Our training experts have compiled a range of course packages on a variety of categories in Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training, to boost your career. The packages consist of the best possible qualifications with Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training, and allows you to purchase multiple courses at a discounted rate.

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban FAQs

What is Microsoft 365 MS721 Training?

MS721 Training prepares IT professionals to design, implement, and manage Microsoft 365 collaboration and communication solutions, including Teams, Exchange Online, and other unified communication services.

Who should take MS721 Training?

The course is ideal for IT Administrators, Collaboration Engineers, Network Professionals, and System Engineers responsible for deploying and managing Microsoft 365 communication and collaboration platforms.

What skills will I gain from MS721 Training?

You will learn how to configure Microsoft Teams, manage voice and video solutions, implement security and compliance policies, troubleshoot collaboration systems, and optimise communication workflows in Microsoft 365.

Is Microsoft 365 MS721 certification worth it?

Yes. MS721 certification validates your expertise in Microsoft 365 collaboration technologies, enhances your IT career prospects, and demonstrates your ability to manage enterprise communication systems effectively.

What jobs can I get after Microsoft 365 MS721 Training?

Completing this training can lead to roles such as Microsoft 365 Collaboration Engineer, Systems Engineer, Teams Administrator, Communication Solutions Architect, or Unified Communications Specialist.

How long does Microsoft 365 MS721 Training take?

The course typically runs for 3–5 days, depending on delivery format, and includes hands-on labs, practical exercises, and real-world scenarios to ensure learners can deploy and manage Microsoft 365 collaboration solutions effectively.

What is the cost/training fees for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban?

The training fees for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban starts from R109995

Which is the best training institute/provider of Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Durban?

The Knowledge Academy is one of the Leading global training provider for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training.

What are the best Microsoft 365 Training courses in Durban?

Please see our Microsoft 365 Training courses available in Durban

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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