Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Cape Town

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Outline

Module 1: Plan and Design Teams Collaboration Communications Systems

• Introduction to Teams Meetings and Calling
  • Overview of Teams Meetings and Events
  • Overview of Teams Phone
  • Overview of Auto Attendants and Call Queues
  • Overview of Teams Clients
  • Overview of Microsoft Teams Rooms and Phones
  • Overview of Microsoft 365 Copilot in Teams Calling, Meetings, and Devices
• Plan for Teams Phone
  • Plan to Deploy Teams Phone
  • Plan for Teams Phone PSTN Connectivity
  • Determine License Requirements
  • Plan for Teams Phone Devices
  • Plan and Design Teams Phone Features
  • Plan for Voicemail
• Plan for Microsoft Teams Rooms and Surface Hub
  • Determine License Requirements for Microsoft Teams Rooms and shared Devices
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Understand and Plan Teams Room Accessories, Components, and Peripherals
  • Integrate Teams with Third-Party or Existing Conferencing Solutions
  • Understand Teams Rooms Management Options
• Plan and Optimise Network Performance for Teams Media
  • Understand Teams Network Requirements
  • Evaluate Network Specifications
  • Design Network for Media Optimisation
  • Design and Validate VPN Split Tunneling
  • Configure Media Bit Rate for Teams
  • Design and Implement QoS
• Configure and Deploy Teams Phone
  • Configure Emergency Calling for Teams Calling Plans
  • Manage and Configure Microsoft PSTN Numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone Policies
  • Create and Manage Teams Policies
• Configure and Deploy Teams Phone with Direct Routing
  • Design Direct Routing Call Flows
  • Implement SIP Trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing Infrastructure
  • Deploy and Maintain a Survivable Branch Appliance
• Extend Teams Phone with Additional Services
  • Understand how Teams Interacts with Additional Services
  • Configure Compliance Recording in Teams
  • Configure and Integrate a Certified Contact Center in Teams
  • Design and Deploy Voice Bots in Teams

Module 2: Manage Teams Collaboration Communications Systems

• Manage Meetings and Events Experiences
  • Explore Meetings and Events in Microsoft Teams
  • Configure Meeting Settings
  • Create and Manage Meeting Policies
  • Configure Audio Conferencing
  • Create and Manage Meeting Templates and Template Policies
  • Create and Manage Meetings Customisation Policies
  • Explore Webinars and Town Halls with Teams Premium
  • Create and Manage Events Policies
  • Explore Immersive Spaces in Teams
• Guided Project - Create and Assign Teams Policies to Meet Business Requirements in Microsoft Teams
  • Prepare
  • Exercise - Create a Security Group
  • Exercise - Create and Assign a Messaging Policy in Teams Admin Center
  • Exercise - Create a Meeting Policy and Assign with PowerShell
• Configure and Manage Voice Users
  • Enable Users for Teams Phone
  • Enable Users for Direct Routing with Teams Phone
  • Enable Additional calling Features for Teams Phone
  • Enable Users for Teams Phone Mobile
• Configure Auto Attendants and Call Queues
  • Design Call Flows for Auto Attendants and Call Queues
  • Configure Auto Attendants and Call Queues
  • Deploy a Channel-Based Call Queue
  • Configure Resource Accounts
  • Configure Microsoft 365 Groups for Voicemail
  • Interpret Call Queue Conference Modes
  • Interpret Call Queue Routing Methods
  • Configure Holidays for Auto Attendants and Call Queues
  • Configure Custom Music on hold
• Configure, Deploy, and Manage Teams Devices
  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms Management Options
  • Manage Surface Hub 2S Devices
  • Configure Microsoft Teams SIP Gateway
  • Manage Microsoft Teams Displays
  • Remote Provisioning and Sign in for Teams Phones
  • Update Microsoft Teams Devices Remotely
  • Manage Microsoft Teams Device Tags
• Guided Project - Prepare Meeting Room Experiences
  • Prepare
  • Exercise - Create Dynamic Security Group
  • Exercise - Configure Security Settings
  • Exercise - Create Room Resource Accounts
  • Exercise - Configure Mailbox Properties
• Monitor and Troubleshoot Teams Collaboration Communications Systems
  • Diagnose and Troubleshoot Phone Number Assignment
  • Diagnose and Troubleshoot Teams Client Issues
  • Diagnose and Troubleshoot Call Failure and Call Quality Issues
  • Report on and Troubleshoot Teams Calls with Call Quality Dashboard
  • Diagnose and Troubleshoot Direct Routing Issues
  • Troubleshoot and Monitor Teams Devices
  • Troubleshoot Teams Meetings and Calling
  • Troubleshoot Teams Rooms Devices

Who Should Attend this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training?

This course is targeted at IT professionals, systems engineers, and technical team leaders responsible for the deployment and management of communication systems in organisations. It is also suitable for:

• Systems Administrators
• Network Engineers
• IT Infrastructure Managers
• Unified Communications Managers
• IT Support Specialists

Prerequisites for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training

There are no formal prerequisites for attending this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training. However, having a foundational understanding of Microsoft 365 services would be beneficial for the delegates.

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Overview

The Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training is a 4-day intensive course designed to provide an in-depth understanding of Microsoft Teams Meetings, Calling, and Devices. This course equips IT professionals and system engineers with the skills needed to design, deploy, and manage an effective collaboration and communication system within their organisations using Microsoft Teams.

Delegates will delve into the architecture of Microsoft Teams, exploring its capabilities in creating a unified communication platform. The training covers practical aspects such as planning, designing, deploying, and managing Microsoft Teams’ environments, with a focus on maximising productivity and enhancing collaboration across teams.

Course Objectives

• Design comprehensive Microsoft Teams architecture including meetings, calling, and devices
• Deploy and configure Teams to meet specific organisational communication needs
• Manage and optimise Teams settings and policies for enhanced user experience
• Ensure compliance and security within the Teams environment
• Troubleshoot common issues in Teams collaboration and communication systems
• Leverage Microsoft 365 Copilot for effective Teams management

By the end of this training, participants will be capable of implementing advanced configurations of Microsoft Teams, managing various components efficiently, and ensuring a secure and compliant environment for users to collaborate effectively.

What’s included in this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course?

• World-Class Training Sessions from Experienced Instructors
• Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Certificate
• Digital Delegate Pack