Certified Service Desk Manager (CSDM) - United States

Who should attend this Service Desk Training Course?

This course is ideal for both new and experienced Service Desk Managers, Team Leaders, and Supervisors.

Prerequisites

This course is suitable for professionals with at least three years of service desk experience.

Certified Service Desk Manager (CSDM) Course Overview

The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. Training is intensive and designed to ensure that candidates are grounded in the skills and techniques need to guide, inspire, and manage a Service Desk team.

What’s Included in this Service Desk Training Course?

• The Certified Service Desk Manager (CSDM) Examination
• The Knowledge Academy’s Certified Service Desk Manager Manual
• Experienced Instructor
• Completion Certificate
• Refreshments

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Sit your exam at your home, office, or work when you are ready

Certified Service Desk Manager Exam

The exam is:

• Multiple choice questions
• Duration of 60 minutes
• 65% pass mark
• Closed book