ISO 10002 Quality Management Training - United States

Who should attend this ISO 10002 Quality Management Training Course?

This ISO 10002 Quality Management Course helps professionals acquire the skills and knowledge needed to manage customer complaints, enhance customer satisfaction, and establish robust complaint handling processes within their organisations. The following professionals can greatly benefit from attending this course:

• Customer Service Managers and Representatives
• Complaint Handling Teams
• Sales Representatives
• Quality Managers and Officers
• Process Improvement Specialists
• Customer Experience Professionals
• Compliance Officers
• IT Professionals

Prerequisites of this ISO 10002 Quality Management Training Course

There are no formal prerequisites for this ISO 10002 Quality Management Course. However, familiarity with quality management concepts can be beneficial for the delegates.

ISO 10002 Quality Management Training Course Overview

ISO 10002 centres on customer satisfaction and complaint management within Quality Management systems. Its relevance lies in fostering robust processes for handling customer complaints, enhancing customer satisfaction, and maintaining loyalty, which is vital for business success in competitive markets driven by customer experience.

Proficiency in ISO 10002 is essential for Customer Service Managers, Quality Assurance Professionals, and those responsible for managing customer complaints. Mastery of this standard enables them to implement effective complaint-handling processes, improve customer relations, and enhance overall service quality, which is crucial for retaining customers and fostering brand loyalty.

This 1-day Training immerses delegates in ISO 10002's principles, covering complaint management, customer satisfaction strategies, and quality improvement. Delegates gain insights into implementing effective complaint-handling systems, improving customer satisfaction, and aligning processes with ISO standards, empowering them to manage complaints effectively and enhance overall service quality.

Course Objectives:

• To implement effective complaint-handling processes within organisations
• To improve customer satisfaction and loyalty through complaint management
• To enhance overall service quality and customer relations
• To align complaint-handling systems with ISO standards for quality management
• To foster a customer-centric approach in complaint management practices

Delegates completing this course will possess comprehensive expertise in ISO 10002, equipping them to implement effective complaint-handling processes aligned with international standards. They'll be capable of improving customer satisfaction, fostering loyalty, and enhancing overall service quality by effectively managing complaints.

What’s included in this ISO 10002 Quality Management Course?

• ISO 10002 Quality Management Examination
• World-Class Training Sessions from Experienced Instructors
• ISO 10002 Quality Management Certificate
• Digital Delegate Pack

ISO 10002 Quality Management Training Exam Information 

To achieve the ISO 10002 Quality Management Training​, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes