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Information Technology Infrastructure Library (ITIL) is a set of rules and guidelines that are used for IT Service management. The framework’s main function is to ensure the IT side of the business is united with the business requirements and help it achieve its targets.
This certification will provide you with everything needed to pass the ITIL Foundation exam. Using classroom based learning with a combination of presentations, exercises, and discussions, the ITIL training course will cover the key principles and concepts of ITIL, preparing you for the exam which is taken on the final day. Passing the ITIL Foundation will allow you to go on to achieve the higher levels of ITIL certification.
Our ITIL training courses are open to everyone and there are no prerequisites.
We recommend the ITIL training and certification to anybody who is interested in learning more about the ITIL methodologies.
Why choose The Knowledge Academy?
ITIL Foundation is just the beginning of the ITIL qualification stream. If you’re looking to learn how to practically implement what you’ve learned into the workplace, you could study for ITIL Practitioner. Alternatively, if you’re looking for more knowledge-based specialisms or interested in a certain part of the ITIL lifecycle, you could look at the ITIL Intermediate qualifications, which are divided into two categories: Service Lifecycle and Service Capability. Studying enough ITIL Intermediate modules will allow you to take the Managing Across the Lifecycle (MALC) module and achieve ITIL Expert status.
The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organization ever since.
Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually, they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organization.
To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the rollout of ITIL was fully supported, with proper funding available.
As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.
ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Included in your professional certification is a year’s free membership of BCS, The Chartered Institute for IT.
A BCS membership provides exclusive access to the best tools for career development and progression. With the letters AMBCS after your name, you’ll be able to let employers know you’re committed to the industry and follow the BCS code of conduct. You’ll have access to all the resources you need to continue your learning, including libraries of industry reports, white papers and books. Finally, you’ll be able to attend meetings and share knowledge with like-minded BCS professionals local to your area, or connect with them online on discussion forums.
Don’t miss out on this exclusive chance to be part of a professional community.
The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.
Yes, it is accredited by BCS, The Chartered Institute for IT.
Our ITIL instructors are all fully qualified in the teaching of ITIL and have years of experience using it.
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Yes, the course includes the ITIL Foundation exam.
The exam consists of 40 questions in a multiple choice format.
9am to 5pm.
Please arrive at your training venue for 08:45am.
You will receive confirmation details as soon as your place has been booked and confirmed.
We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.
As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.
We offer training in the more locations than any other provider with over 1200 training locations globally.
We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few
All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.
We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training
very good course, learnt a lot in 5 days
Prince 2 - Foundation and Practitioner - Tasha BarclayExcellent tutor with the right pitch of humour and information with what is a very dry subject. I would recommend this course.
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