Course information

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

  • Business Case
  • Define the Scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS Policy
  • Documentation of Process and Procedures
  • Process Approach
  • Principles of Information Technology
  • Develop a Project Plan
  • Accounting the IT Services
  • Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – Parts

Module 3: Scope

  • General
  • Application

Module 4: Terms and Definitions

  • Introduction
  • Terms Specific to Management System Standards
  • Terms Specific to Service Management

Module 5: Context of the Organisation

  • Understanding the Organisation and its Context
  • Understanding the Needs and Expectations of Interested Parties
  • Determining the Scope of the Service Management System
  • Service Management System

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Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course is designed for professionals seeking to understand and implement the ISO 20000 standard within their organisation.

Here are the professionals who will benefit from attending this course:

  • CIOs and IT Directors
  • Quality Managers
  • Service Desk Managers
  • IT Auditors
  • Risk Managers
  • Consultants
  • IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

ISO 20000 is crucial in today's fast-paced IT Service Management landscape. This foundation course introduces the principles and practices underpinning the ISO 20000 standard, focusing on its relevance in establishing and maintaining effective service management systems. It offers a deep dive into the best practices integral to optimising IT service delivery and management processes.

Understanding ISO 20000 is vital for IT Professionals, Service Managers, and Quality Assurance Personnel committed to elevating service standards. Mastery of this subject is key for those who aim to enhance their organisation’s service management quality, align IT services with business needs, and ensure compliance with international standards.

This 1-day training course by The Knowledge Academy is tailored to provide delegates with a foundational understanding of ISO 20000. It equips delegates with the knowledge needed to implement, manage, and improve their IT Service Management systems, paving the way for the ISO 20000 Certification.

Course Objectives:

  • To introduce the key concepts and requirements of the ISO 20000 standard
  • To understand the importance of IT Service Management within the context of ISO 20000
  • To identify the processes necessary for an ISO 20000 compliant service management system
  • To highlight the benefits and challenges of implementing an ISO 20000 compliant system
  • To prepare delegates for  more advanced certifications of ISO 20000

Upon completing this training, delegates will possess a foundational understanding of ISO 20000, enabling them to contribute effectively to their organisation’s service management improvements. This knowledge lays the groundwork for advanced training and offers a significant boost to their professional development in IT Service Management.

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What’s included in this ISO 20000 Foundation Training Course?

  • ISO 20000 Foundation Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 20000 Foundation Certificate
  • Digital Delegate Pack

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Christchurch venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Christchurch is the largest city in the south island of New Zealand and has a population of around 350,000. Christchurch has several educational institutes including primary, secondary, college and Universities. Christchurch is home to Burnside High School which is the fourth largest school in New Zealand, and houses over 2,500 students. Cashmere High School is also another large secondary school. Another secondary school of similar size is Papanui High School. Christchurch is very well known for its traditional schools, for example, St Thomas of Canterbury College and St Andrew’s College. Christchurch has a number of Universities and Institutes located in or around the city. The University of Canterbury is New Zealand’s second oldest University. The University was founded in 1873 and became the second institution in New Zealand to offer tertiary level education. The University of Canterbury offers degrees in various departments such as, Social Work, Fine Arts, Education and Sports Coaching. The University currently has around 14,900 students in attendance, with 10,000 undergraduates and 2000 post graduates. Another institute located in Christchurch is the Christchurch Polytechnic Institute of Technology which provides students with full and part time education in technologies and trade. Christchurch Polytechnic Institute of Technology is the largest institute on the island to offer Applied Sciences. The University has around 25,000 full and part time students in attendance. The University offers degrees in departments such as: Music Arts, Nursing, Applied Science and Information Technology. The University Of Otago Christchurch School Of Medicine is also located in Christchurch and is one of three schools that make up the University of Otago and is primarily based at Christchurch Hospital. The University of Otago Christchurch School Of Medicine was established in 1924 and became a clinical school in 1973. The school is linked with the University Of Otago Dunedin School Of Medicine, where students can choose to study their final year there.

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Address

Pavilions Hotel Church
42 Papanui Rd
Merivale
Christchurch
8014

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Foundation Training in Christchurch. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in Christchurch, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in Christchurch. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Training | ISO 20000 Foundation Training in Christchurch sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 20000 Training | ISO 20000 Foundation Training in Christchurch FAQs

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Foundation certification.
Yes, this ISO 20000 Foundation course is the first of four courses within ISO 20000. The following courses are; ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Foundation courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Foundation training is a 1 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
No, there aren’t any formal prerequisites.
Please arrive at the venue at 8:45am.
The training fees for ISO 20000 Foundation certification in Christchurch starts from NZD2695
The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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