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ISO 20000 is an international standard for IT service management which provides guidance on how to create an effective information technology service management system. Our range of training courses will show you how to interpret the requirements and put them in action to make your organisation ISO 20000 compliant.
ISO 20000 is an international standard for IT service management. It describes the requirements for an information technology service management system which utilises continual service improvement. It also matches the best practices used in ITIL. Our training will introduce you to the standard, show you how to apply it in your organisation, and how to audit yours and other organisations against it.
This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.
This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.
This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.
This ISO 20000 Lead Implementer training consists of a 5-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.
Understand the content and requirements of the International Standard
Gain the knowledge and understanding of ISO 20000 principles and process
Demonstrate the overall Service Management system
ISO 20000 Training in luxury nationwide venues
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell