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ISO 20000 Internal Auditor - New Zealand

Key points about this course


Duration: 2 Days*

Pre-requisites:ISO 20000 Foundation

Support: 24/7

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  • Includes the courseware folder and a certificate on completion 
  • ISO 20000 Internal Auditor supplied by the world's largest training company
  • Our highly experienced instructors deliver a range of ISO 20000 courses

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Key points about this course


Duration: 2 Days*

Pre-requisites:ISO 20000 Foundation

Support: 24/7

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ISO 20000 Internal Auditor Dates & Prices

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Thu 16th Apr 2020
Places available
$3415
Auckland
Thu 14th May 2020
Places available
$4775
Thu 14th May 2020
Places available
$3415
Hamilton City
Thu 21st May 2020
Places available
$4775
Wellington
Thu 28th May 2020
Places available
$4775
Thu 11th Jun 2020
Places available
$3415
Christchurch
Thu 2nd Jul 2020
Places available
$4775
Auckland
Thu 16th Jul 2020
Places available
$4775
Thu 23rd Jul 2020
Places available
$3415
Wellington
Thu 30th Jul 2020
Places available
$4775
Thu 13th Aug 2020
Places available
$3415
Hamilton City
Thu 20th Aug 2020
Places available
$4775
Auckland
Thu 10th Sep 2020
Places available
$4775
Thu 10th Sep 2020
Places available
$3415
Christchurch
Thu 1st Oct 2020
Places available
$4775
Hamilton City
Thu 8th Oct 2020
Places available
$4775
Wellington
Thu 15th Oct 2020
Places available
$4775
Thu 22nd Oct 2020
Places available
$3415
Thu 12th Nov 2020
Places available
$3415
Auckland
Thu 12th Nov 2020
Places available
$4775
Thu 3rd Dec 2020
Places available
$3415

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Key points about this course


Duration: 2 Days*

Pre-requisites:ISO 20000 Foundation

Support: 24/7


Course Information

ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.

The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.

This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard. 

ISO 20000 Internal Auditor Outline

This training course consists of 10 modules, which will cover the following:

Module 1: Information Technology Service Management (ITSM)

  • Business case and initial design of the ITSMS
  • Define the scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts

Module 3: Introduction ISO/IEC 20000-1:2011

  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011

Module 4: Service Management System (SMS)

  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management

Module 5: Design & Transition of New or Changed Services

Module 6: Introduction to Auditing

  • Define auditing
  • Types of audit
    • Internal
    • External
  • Audit terminology
  • Benefits of auditing

 Module 7: Auditing Roles and Principles

  • Auditor
  • Auditee
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports

 Module 8: Responsibilities of the Auditor

  • Management of personnel
  • Preparation checklists
  • Scope of work
  • Managing audit programmes
  • Communication at all levels of organisation

 Module 9: Skills and Competencies of an Internal Auditor

  • Personal attributes
  • Knowledge
  • Skills
  • Education and experience

Module 10: Purpose of Internal Auditing

  • Detection
  • Protection
  • Prevention

 Module 11: Audit Procedures

  • Initialise the report
  • Prepare activities
  • Prepare plans
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute reports
  • Complete the audit
  • Conduct a follow-up

Module 12: Audit triangle

  • Question
  • Check
  • Observe

Module 13: Audit template/work documents

  • Audit requirements
  • Audit documents

 

Who should attend?

This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:

  • Managers (especially those in quality and production)

  • Supervisors

  • IT professionals

  • Prospective auditors

  • Individuals who would be responsible for implementing change

 

Prerequisites

There are no formal prerequisites for this ISO 20000 Internal Auditor training course. However, we recommend completing the ISO 20000 Foundation certification before studying.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Internal Auditor certification.
Yes, this ISO 20000 Internal Auditor training is the second of four courses within ISO 20000. The first course is ISO 20000 Foundation and the preceding courses are; ISO 20000 Lead Auditor and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Internal Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Internal Auditor training consists of a 2 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
There are no formal prerequisites for enrolling on this training course. Yet, knowledge of the ISO 20000 Foundation would be beneficial.
Please arrive at the venue at 8:45am.
The price for ISO 20000 Internal Auditor certification in New Zealand starts from $1699
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Internal Auditor.

ISO 20000 Internal Auditor Examination

In order to complete this ISO 20000 Internal Auditor training course, candidates must pass an examination. This will take place at the end of the final day after all course content has been covered. The exam is:

  • 30 questions

  • Multiple choice

  • 40 minutes in duration

  • 50% pass mark (15/30)

  • Closed book

 

This ISO 20000 Internal Auditor training course includes:

  • The ISO 20000 Internal Auditor Examination

  • The Knowledge Academy ISO 20000 Internal Auditor Manual 

  • Certificate

  • Experienced Instructor 

  • Refreshments 

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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