Lean Training

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Certified Lean Foundation and Practitioner Exam

Certified Lean Foundation and Practitioner Course Outline

Module 1: About Lean

  • Path to Value
  • Key Lean Terms and Concepts
  • Gemba Walk

Module 2: Five Steps of Lean Thinking

  • Process Stapling
  • Lean Temple

Module 3: Customers, Processes, and Waste

  • What are Customers?
  • What is a Process?
  • Tension Between VOB and VOC
  • What Do We Mean by Value?
  • Path to Value
  • Dealing with Values
  • Eight Wastes of Lean

Module 4: Key Lean Metrics

  • Introduction to Key Lean Metrics
  • Tools and Techniques
  • Spaghetti (Movement/Transportation) Diagrams
  • Measles Charts
  • Lean Triad
  • 5S
  • What is of 5S
  • Steps of 5S
  • What is Poka Yoke
  • Two Main Types of Poka Yoke
  • What is SMED?
  • Employing SMED Will Enable You to…
  • How SMED Looks Like?
  • Voice of Customer (VOC)
  • Customer Segmentation
  • Four Steps of VOC Methodology and Tools
    • Identify Customers
    • Gather Customer Information
    • Analyse Customer Information
    • Determine Customer Needs
  • Customer Segmentation
  • SIPOC
  • CSandF Web Fulfilment SIPOC
  • VOC Step Two: Gather Customer Information
  • VOC Step Three: Analyse Customer Information
  • Affinity Diagrams
  • Overview of the Kano Model
  • Kano Model
  • Kano Analysis: Budget TV 2012
  • VOC Step Four: Determine Customer Needs
  • Identifying the Requirements
  • What is a Critical to Quality (CTQ)?
  • Common Terminology
  • Identifying the Root Cause
  • Five Whys
  • Root Cause Analysis (Fishbone)
  • Reverse Fishbone
  • Control Frameworks
  • Three C’s
  • Eight Ds
  • Plan Do Check Act
  • Introduction to Kaizen
  • Kaizen
  • Kaizen Philosophy
  • Kaizen Events
  • Formal Kaizen Roles and Process

Module 5: Managing and Building Lean Teams

  • Managing Teams
  • Lean Teams
  • Features of Lean Teams
  • High Performing Teams (HPT)
  • High Performance Challenge
  • Contrasting Team Structures
  • Managing Progress and Demonstrating Control
  • Kanban Board
  • MoSCoW Prioritisation
  • Daily Stand-Ups
  • Managing Teams
  • Work Cells
  • Lean Management
  • Self-Managed Team Philosophy
  • Lean Manager and the Self-Managed Team
  • Personality Styles
  • High Performing Teams (HPT)
  • Autonomous HPTs
  • High Performance Challenge

Module 6: Problem-Solving

  • Problem Solving
  • Problem Solving Framework
  • A Seven-Step Problem Solving Methodology
  • Prioritisation Tools
    • Pay-off matrices
    • Weighting through voting
    • Weighting with evaluation criteria
    • Pugh Matrix

Module 7: Visual Management

  • Introduction to Visual Management
  • Guidelines for Visual Management

Module 8: Advanced VOC

  • Advanced Intelligence Methods
  • Ways of Gathering the VOC
  • Intelligence Gathering: Top Tips
  • Critical to Quality Trees
    • Steps to Creating a CTQ Tree

Module 9: Lean Metrics

  • Metrics
  • Measures and Targets
  • A Reminder: Fundamental Lean Metrics
  • Metrics Drive Behaviour
  • Traditional Vs Lean Metrics
  • Choosing the Right Metrics
  • Things to Consider When Selecting Metrics
  • Useful Metrics
  • First and Second Project Metrics
  • Metrics and Measures Roadmap

Module 10: Process Measurement

  • What are Lean Process Measurements?
  • Two Level Measures
  • Four Sub-Metrics
  • Availability
  • Quality
  • Performance
  • Loading
  • Calculating OEE and TEPP
  • OEE is Not a Magic Number
  • First Time Quality
  • Rolled Throughput Yield (RTY)
  • Work in Progress
  • Completed Orders Metrics
  • Delivery Metrics
  • Warranty Metrics
  • Customer Feedback Metrics
  • Reporting Metrics
  • Aims of Data Collection
  • Key Performance Indicators
  • Process Measurement Points
  • List of Criteria for a Good Measure
  • Gauge R and R
  • Measurement System Resolution
  • Brief Description of Data Collection Planning
  • Five Steps of Data Collection Process
  • Data Collection Sheet
  • Frequency and Sample Size
  • Evolving Your Data Collection Plan

Module 11: Total Productive Maintenance

  • TPM in a Nutshell
  • What is TPM?
  • TPM: Goals
  • Why is TPM Needed?
  • Benefits of TPM
  • TPM: What to Focus On?
  • TPM: Where Should it be Applied?
  • TPM Maturity Levels
  • TPM Health Check
  • Implementation Structure of TPM
  • Establish Infrastructure
  • Eliminate Top Issues
  • Training
  • Conduct Autonomous
  • Conduct Planned Maintenance
  • Design Maintenance Prevention

Module 12: Process Levelling (Heijunka)

  • Heijunka
  • Heijunka in a Nutshell
  • Process Levelling Overview
  • Production Levelling
  • Demand Levelling
  • Sequencing
  • Sequencing Concepts
  • Single Piece Flow
  • First in First Out
  • Pull
  • Kanban
  • Three-Bin System
  • Kanban Operation Rules
  • Andon
  • Process Levelling
  • Resource Scheduling
  • Theory of Constraints
  • TOC Process
  • Other Techniques to Enable Level Scheduling
  • Process Levelling in the Office
  • What is the Minimum Cycle Time for a Form?
  • Putting it All Together
  • Lean Office: How it Was?
  • Purchasing Department: After Laen
  • The Lean Office: Putting it All Together

Module 13: Value Stream Mapping

  • Value Stream Terminology
  • Process Maps
  • Swim Lanes
  • Typical Process Map Contests
  • Value Stream Maps
  • Headache Tablets: Value Stream Mapping
  • Process Maps
  • Process Map Levels
  • On the Ground Instructions (OTGIs)
  • What is a Value Stream?
  • Creating the “As Is” VSM
  • Investigating and Understanding the Process
  • Headache Tablets: Value Stream Mapping
  • Creating a VSM: Process Borders Definition
  • Process Boxes
  • Useful VSM Metrics
  • Square Wave
  • Creating an Improved Process
  • Steps for Building a Value Stream Map
  • Action Plans
  • Identifying Priorities: Effort/Impact Grid

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Who Should Attend this Certified Lean Foundation & Practitioner Course?

This Certified Lean Foundation & Practitioner Training Course is suitable for professionals who want to develop practical knowledge of Lean principles, process improvement, and waste reduction. This course can be beneficial for the following professionals:

  • Project Managers
  • Lean Practitioners
  • Senior Managers
  • Frontline Employees
  • Operational Staff
  • Quality Control Professionals
  • Supply Chain and Logistics Personnel

Prerequisites for the Certified Lean Foundation and Practitioner Course

There are no formal prerequisites to attend this Certified Lean Foundation & Practitioner Training Course. However, a basic understanding of Lean principles can be beneficial for the delegates.

Certified Lean Foundation and Practitioner Course Overview

Certified Lean Foundation and Practitioner Course develops a comprehensive understanding of Lean principles, customer value, process improvement, and waste reduction. It covers Lean thinking, process flow, continuous improvement, and the principles used to improve operational performance.

Delegates will develop skills in analysing processes, identifying waste, measuring performance, solving problems, and applying visual management techniques. They will also learn how tools such as Kanban, Heijunka, TPM, and process measurement support continuous improvement.

This 2-Day course by The Knowledge Academy helps delegates apply Lean methods across operational and organisational processes. They will be better equipped to strengthen process control, enhance customer value, and support sustainable continuous improvement.

Certified Lean Foundation and Practitioner Course Objectives

  • To understand the fundamental principles, concepts, and terminology of Lean
  • To identify waste and analyse opportunities for process improvement
  • To apply Lean tools and techniques for improving process efficiency
  • To use structured problem-solving methods to address process issues
  • To measure process performance using relevant Lean metrics and indicators
  • To support continuous improvement through Lean teams, flow, and value-focused practices

Learning Outcomes of this Certified Lean Foundation and Practitioner Course

Upon completing this Certified Lean Foundation & Practitioner Course, delegates will be able to analyse processes, identify waste, apply Lean tools, measure performance, and support structured improvement initiatives. They will also strengthen their ability to improve efficiency, customer value, and continuous improvement across organisational processes.

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What’s Included in this Certified Lean Foundation and Practitioner Course?

  • Certified Lean Foundation & Practitioner Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean Foundation & Practitioner Certificate
  • Digital Delegate Pack

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Certified Lean Foundation and Practitioner Exam Information

The Certified Lean Foundation & Practitioner Course includes separate examinations for the Foundation and Practitioner levels. Delegates are required to pass the relevant examination to achieve each certification.

Certified Lean Foundation Exam Information

  • Question Type: Multiple Choice 
  • Total Questions: 50 
  • Total Marks: 50 Marks 
  • Pass Mark: 60%, or 30/50 Marks 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

Certified Lean Practitioner Exam Information

To achieve the Certified Lean Practitioner, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65%, or 39/60 Marks 
  • Duration: 80 Minutes
  • Open Book/ Closed Book: Closed Book

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Value Stream Mapping Course Outline

Module 1: Overview of Value Stream Mapping

  • Overview: Value Stream Maps (VSMs)
  • What is a Value Stream?
  • Process Maps
  • Swim Lanes
  • Process Map Levels
  • Levels of Process Maps

Module 2: Customer Value

  • What is a SIPOC?
  • Benefits of SIPOC
  • SIPOC Layout
  • CS&F Web Fulfilment SIPOC

Module 3: What is Value Stream Mapping?

  • Value Stream Maps (VSMs)
  • Practical VSMs
  • Deploying VSMs
  • Types of VSM
  • Comparing Process Types
  • Manufacturing VSM
  • Creating the ‘AS-IS’ VSM
  • Investigating and Understanding the Process
  • Headache Tablets: Value Stream Mapping (‘As Is’)
  • Creating a VSM: Process Borders Definition
  • Using Swim Lane Diagrams to Identify Logical Process Blocks
  • Process Boxes
  • Capturing Data
  • Useful VSM Metrics
  • First-Time Yield (FTY)
  • Rolled Throughput Yield (RTY)
  • VSM Metrics
  • Square Wave
  • Kaizen Burst
  • Creating an Improved Process
  • Transactional VSM: Mortgage Application (As-Is)
  • Layout Diagrams
  • On the Ground Instructions (OTGIs)

Module 4: Interactive Value Stream Map

  • Interactive
  • Format of the Interactive VSM
  • Common Rows on the Interactive VSM
  • How to Create an Interactive Map?
  • Interactive Map and VSM
  • Interactive VSM Symbols and Measures
  • Service Transaction Box

Module 5: Overview of Data Collection

  • Data Collection Planning

Module 6: Data Collection Process

  • Building the Hierarchies
  • Breakdown Structure
  • Spider Diagram
  • Planning Ideas
  • Measures and Modelling Tools
  • Data Collection
  • Breakdown Structure
  • Spider Diagram
  • Process Measurement Points
  • Measurement System Analysis (MSA)
  • Analysing the Data
  • Frequency and Sample Size

Module 7: Data Collection Planning and Documentation

  • Data Collection
  • Evolving Data Collection Plan

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Who Should Attend this Value Stream Mapping Training Course?

This Value Stream Mapping Training is suitable for professionals who want to improve process visibility, analyse workflows, and identify opportunities for improvement. It is particularly beneficial for:

  • Process Improvement Specialists
  • Manufacturing Engineers
  • Operations Managers
  • Continuous Improvement Professionals
  • Quality Assurance Experts
  • Project Managers
  • Customer Service Representatives

Prerequisites for the Value Stream Mapping Training

There are no formal prerequisites to attend this Value Stream Mapping Course. However, having a basic understanding of Lean tools and Lean techniques can be beneficial.

Value Stream Mapping Training Course Overview

The Value Stream Mapping Training develops knowledge of process mapping, customer value, SIPOC, and Value Stream Mapping techniques. It covers AS-IS mapping, manufacturing and transactional VSMs, interactive maps, process data, and improvement opportunities.

Delegates will develop skills in analysing workflows, defining process boundaries, capturing data, using VSM metrics, and identifying areas for process improvement. They will also learn how data collection and measurement support more accurate process analysis.

This 1-Day course by The Knowledge Academy helps delegates apply Value Stream Mapping techniques to understand current processes and design improved workflows. They will be better equipped to identify inefficiencies and support structured improvement activities.

Value Stream Mapping Training Course Objectives

  • To understand the purpose and principles of Value Stream Mapping
  • To identify customer value and define process boundaries using SIPOC
  • To create AS-IS Value Stream Maps for different process environments
  • To apply relevant VSM metrics to analyse process performance
  • To plan and collect process data using suitable measurement methods
  • To identify improvement opportunities and develop improved process maps

Learning Outcomes of this Value Stream Mapping Training

Upon completing this Value Stream Mapping Certification Course, delegates will possess the knowledge and practical skills to use Value Stream Mapping effectively. They will be equipped to analyse and optimise processes, identify areas for improvement, and drive efficiency within their organisations, ultimately contributing to streamlined workflows and enhanced operational performance.

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What’s Included in this Value Stream Mapping Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Value Stream Mapping Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

5S Training  Course Outline

Module 1: Introduction to 5S

  • What is 5S?
  • Lean Manufacturing
  • Eight Wastes
  • Tips for 5S
  • Poka Yoke Methods
  • What is SMED?
  • Benefits of 5S

Module 2: Getting Started with 1S Sort

  • 1S Sort
  • Red Tagging
  • Removing Unnecessary Items

Module 3: Introduction to 2S Set

  • Determining Equipment Requirements
  • Equipment Layout
  • Storage Methods
  • Visual Management

Module 4: 3S Shine

  • General Cleaning
  • Inspection and Preventive Maintenance

Module 5: 4S Standardisation

  • Activity Planning and Resourcing
  • Developing Procedures
  • Training

Module 6: 5S Sustain

  • Auditing
  • Maintaining and Improving Standards
  • Implementation Plan Development

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Who Should Attend this 5S Training?

This 5S Training is suitable for professionals looking to improve workplace organisation, reduce waste, and support continuous improvement. The following individuals can benefit from this course:

  • Frontline Employees
  • Lean Practitioners
  • Supervisors
  • Managers
  • Process Improvement Specialists
  • Quality Control Personnel
  • Operations Staff

Prerequisites for the 5S Training

There are no formal prerequisites to attend this 5S Course. However, a basic knowledge of workplace operations and process improvement would be beneficial for delegates.

5S Training Course Overview

5S Training introduces delegates to the principles of Sort, Set in Order, Shine, Standardise, and Sustain for effective workplace organisation. It covers Lean Manufacturing, visual management, preventive maintenance, auditing, standardisation, and structured 5S implementation.

Delegates will develop skills in identifying unnecessary items, organising equipment, improving workplace visibility, maintaining orderly work areas, and establishing consistent procedures. They will also learn to assess workplace conditions and identify opportunities for improvement.

This 1-Day training by The Knowledge Academy enables delegates to apply 5S principles to create more organised and efficient work environments. They will be able to support structured implementation, monitor workplace standards, and contribute to sustained continuous improvement.

5S Training Course Objectives

  • To provide an understanding of the principles and benefits of the 5S methodology
  • To equip delegates with the skills to apply Sort, Set in order, Shine, Standardise, and Sustain practices
  • To enable delegates to identify and eliminate waste through effective workplace organisation
  • To demonstrate the practical implementation of 5S principles in various workplace settings
  • To empower professionals to maintain organised, efficient, and safe work environments using the 5S methodology
  • To develop the ability to monitor, audit, and sustain continuous workplace improvements through effective 5S implementation plans

Learning Outcomes of this 5S Training

After completing this 5S Training, delegates will understand how to implement and sustain the 5S methodology within workplace environments. They will be better equipped to organise workspaces, reduce waste, maintain standards, support efficiency, and contribute to continuous improvement.

Different Industries with 5S Job Opportunities

A wide range of industries actively implement 5S methodology. From manufacturing to medical environments, 5S Training opens doors to careers that value efficiency, safety, and workplace organisation. Some of the key industries where 5S principles are widely applied include:

  • Manufacturing: Improve workflow, reduce waste, and enhance production quality.
  • Foundries: Optimise space and maintain safer working environments.
  • Plumbing: Apply 5S to tool management and service efficiency.
  • Body Shops: Streamline processes for quicker, cleaner repairs.
  • Medical: Maintain sterile, organised environments to meet healthcare standards.
  • Aerospace: Ensure precision and compliance in high-stakes environments.
  • Construction: Create clean, efficient job sites and tool systems.
  • Labs: Support research through organised, hazard-free workspaces.
  • Transportation: Apply 5S in logistics, maintenance, and fleet management.
  • Military: Enhance discipline, readiness, and equipment handling.

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What’s Included in this 5S Training?

  • World-Class Training Sessions from Experienced Instructors
  • 5S Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

6S Training Course Outline

Module 1: Introduction to 6S Methodology

  • What Is 6S and Its Key Principles?
  • Benefits of Implementing 6S in the Workplace
  • What is 5s?
  • Understanding the Difference Between 5S and 6S
  • Overview of the 6S Implementation Process

Module 2: Sort (Seiri)

  • Importance of Workplace Organisation and Decluttering
  • Identifying and Categorising Necessary Vs. Unnecessary Items
  • Methods for Disposing of Unneeded Items Responsibly
  • Developing a Sustainable Sorting Process

Module 3: Set in Order (Seiton)

  • Organising and Arranging Essential Items Efficiently
  • Creating a Logical and Ergonomic Layout
  • Implementing Visual Cues
  • Establishing Standards

Module 4: Shine (Seiso)

  • Understanding the Significance of Cleanliness and Hygiene
  • Developing a Cleaning Schedule and Responsibilities
  • Implementing an Effective Cleaning Process
  • Maintaining a Clean and Safe Work Environment

Module 5: Standardise (Seiketsu)

  • Creating Standard Operating Procedures (SOPs)
  • Establishing Guidelines
  • Apply Tools and Techniques
  • Auditing and Measuring 6S

Module 6: Sustain (Shitsuke)

  • Developing Strategies
  • Empowering Employees to Take Ownership of 6S Initiatives
  • Encouraging a Culture of Discipline and Accountability
  • Addressing Challenges and Overcoming Barriers to Sustain 6S

Module 7: Safety and 6S

  • Integrating Safety Measures Within the 6S Methodology
  • Identifying Potential Safety Hazards and Risks
  • Promoting a Safety-First Mindset in the Workplace
  • Health and Safety Regulations

Module 8: Applying 6S Beyond the Workplace

  • Implementing 6S Principles
  • Utilising 6S for Improving Workflows and Processes
  • Overcoming Resistance to Change and Fostering a 6S Culture

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Who Should Attend this 6S Training Course?

This 6S Training Course is suitable for professionals looking to improve workplace organisation, efficiency, safety, and process discipline. It is particularly beneficial for:

  • Manufacturing Workers
  • Warehouse and Logistics Personnel
  • Operations Managers
  • Production Supervisors
  • Maintenance Technicians
  • Lean Practitioners
  • Safety Managers
  • Facility Managers

Prerequisites for the 6S Training Course

There are no formal prerequisites to attend this 6S Training Course. However, a basic understanding of workplace processes, safety practices, or continuous improvement concepts would be beneficial for delegates.

6S Training Course Overview

The 6S Training Course develops an understanding of the 6S methodology and its role in improving workplace organisation, cleanliness, efficiency, and safety. It covers Sort, Set in Order, Shine, Standardise, Sustain, and Safety, along with the principles needed to implement each stage effectively.

Delegates will develop skills in organising work areas, creating visual controls, establishing standard procedures, identifying safety hazards, and supporting employee ownership of 6S initiatives. They will also learn how to address resistance and sustain improvement over time.

This 1-Day course by The Knowledge Academy helps delegates apply 6S principles across workplace processes environments. They will be better equipped to improve workflows, strengthen safety practices, maintain organised workspaces, and support a culture of continuous improvement.

6S Course Objectives

  • To understand the principles and implementation process of the 6S methodology
  • To organise workplace items using effective Sort and Set in Order techniques
  • To apply cleaning, visual management, and workplace organisation practices
  • To develop standard procedures and auditing methods for maintaining 6S
  • To identify workplace hazards and integrate safety within 6S activities
  • To support employee ownership and sustain a culture of continuous improvement

Learning Outcomes of this 6S Training Course

Upon completing this 6S Training Course, delegates will be able to apply the six stages of 6S to improve workplace organisation, safety, and process efficiency. They will also strengthen their ability to establish standards, identify hazards, sustain improvement activities, and support a disciplined 6S culture across their organisation.

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What’s Included in this 6S Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • 6S Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Lean Processes and Tools Training Course Outline

Module 1: Lean Processes

  • What is Lean?
  • What is Value?
  • What is Waste?
  • Constraints of Performance Improvement
  • Principles of Lean
  • Four Goals of Lean
  • Seven Forms of Waste
  • Lean Tools
  • Poka-Yoke
  • 5s Visual Workplace
  • Time Management
  • Continuous Improvement
  • Work in Process
  • Material Management
  • Value Stream Mapping
  • Value Added Vs Non-Value Added
  • Creating Lean Systems

Module 2: Standardised Work

  • Why Standardised Work?
  • Elements of Standardised Work
  • Disconnects and Misconceptions

Module 3: Reducing Batch Size

  • Introduction to Reducing Batch Size

Module 4: Poka-Yoke

  • What is Poka-Yoke?
  • Development of Poka-Yoke
  • Quality Control Vs Poka-Yoke
  • Purpose of Poka-Yoke

Module 5: Total Productive Maintenance

  • Introduction to Total Productive Maintenance
  • 5S Foundation

Module 6: Time Management

  • Time Management
  • Benefits of a JIT system
  • Requirements for Implementing Just in Time

Module 7: Value Stream Mapping

  • Guiding Lean Principles
  • Lean Agile Pyramid
  • Lean Agile Value Stream
  • Waste Elimination Using Agile

Module 8: Forming Pull Systems

  • Push Vs Pull in Scrum
  • Favour the Pull Model

Module 9: Lean Six Sigma

  • Improvement
  • Lean Six Sigma
    • Improvement
    • Timeline
    • Process
  • What is Waste in Lean?
  • Lean Vs Six Sigma
  • What Lean Six Sigma Wants to Achieve?
  • What Makes a Good Lean Six Sigma Project?
  • DMAIC Methodology
    • Define
    • Measure
    • Analyse
    • Improve Control

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Who Should Attend this Lean Processes and Tools Training Course?

This Lean Processes and Tools Course is designed for professionals who are looking to strengthen their understanding of Lean methodologies and acquire practical skills in using Lean tools for process improvement. This training can be beneficial for the following professionals:

  • Process Improvement Specialists
  • Lean Practitioners
  • Operations Managers
  • Quality Control Personnel
  • Continuous Improvement Teams
  • Project Managers
  • Industrial Engineers

Prerequisites for the Lean Processes and Tools Training

There are no formal prerequisites to attend this Lean Processes and Tools Course. However, a basic understanding of workplace processes or process improvement concepts would be beneficial for delegates.

Lean Processes and Tools Training Course Overview

The Lean Processes and Tools Training develops knowledge of Lean principles, value, waste reduction, process improvement, and standardised work. It also explores key Lean approaches such as Poka-Yoke, total productive maintenance, value stream mapping, and pull systems.

Delegates will develop skills in identifying non-value-added activities, improving process flow, applying standardised work, reducing waste, and using Lean tools to support operational improvement. They will also build an understanding of Lean Six Sigma and the DMAIC methodology.

This 1-Day course by The Knowledge Academy helps delegates apply Lean processes and tools across different operational environments. They will be better equipped to improve efficiency, reduce waste, strengthen process consistency, and support continuous improvement initiatives.

Lean Processes and Tools Training Course Objectives

  • To provide an in-depth understanding of various Lean tools and methodologies
  • To equip delegates with advanced skills to implement Lean strategies effectively
  • To demonstrate the practical application of Lean tools like Value Stream Mapping and Kanban
  • To enable delegates to identify inefficiencies and drive process improvements
  • To foster a culture of continuous enhancement within organisational processes
  • To empower professionals to lead advanced Lean initiatives and transformations

Learning Outcomes of this Lean Processes and Tools Training

Upon completing this Lean Processes and Tools Training, delegates will be able to identify waste, analyse process performance, and apply Lean tools to improve efficiency and consistency. They will also strengthen their ability to use standardised work, pull systems, Value Stream Mapping, and structured improvement methods to support continuous improvement.

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 What’s Included in this Lean Processes and Tools Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Lean Processes and Tools Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Lean Fundamentals Training Course Outline

Module 1: What is Lean?

  • What is Lean
  • Lean in a Nutshell
  • Lean Temple
  • Fables and Facts
  • What Lean Should Look Like?
  • Lean Thinking can Transform Business
  • Lean is Not Just for Manufacturing
  • What is Changing at Service Companies?
  • Origins of Lean
  • Customers, Processes, and Waste
  • What are Customers?
  • Anatomy of a Process
  • Who Wants the Outputs?
  • Tension Between the VOB and VOC
  • Meaning of Value
  • Path to Value
  • Dealing with Values
  • Seven Wastes (Muda) of Lean
  • Introducing Lean Methodologies
  • Lean Principles
  • 3Cs
  • Key Lean Metrics

Module 2: One Sentence Expert

  • Gemba (The Real Place)
  • Gemba Tools
  • Kaizen
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just in Time (JIT)
  • Six Big Losses
  • 5S
  • The Steps of 5S
  • What is Poka Yoke?
  • What is Single Minute Exchange of Dies (SMED)
  • Total Productive Maintenance (TPM)
  • Standardised Work
  • On the Ground Instructions (OTGIs)
  • Visual Factory
  • Value Stream Mapping
  • Headache Tablets: Value Stream Mapping (“As Is Example)
  • Life in our Office

Module 3: Case for Lean

  • Cost of Poor Quality
  • Iceberg Theory
  • Identifying Hidden Costs
  • Benefits of a Simple Lean Project
  • Categories Associated with the Cost of Poor Quality
  • In Practice it’s a Balancing Act
  • Setting up Lean Thinking in Business
  • Costs of Adoption
  • Prerequisites and Essential Requirements
  • Timeframes

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Who Should Attend this Introduction to Lean Training?

This Lean Fundamentals Training is suitable for professionals looking to build a clear understanding of Lean principles, waste reduction, customer value, and continuous improvement. It is particularly beneficial for:

  • Operations Managers
  • Team Leaders
  • Supervisors
  • Quality Professionals
  • Project Managers
  • Process Improvement Specialists
  • Business Analysts

Prerequisites for the Introduction to Lean Training

There are no formal prerequisites to attend this Introduction to Lean Training Course. However, a basic understanding of workplace processes or operational activities would be beneficial for delegates.

Introduction to Lean Training Overview

The Lean Fundamentals Training introduces delegates to the core principles of Lean and how they support process improvement across different organisational environments. It covers customer value, process waste, Lean thinking, key Lean methodologies, and the considerations involved in adopting Lean practices.

Delegates will develop skills in identifying waste, analysing process value, recognising improvement opportunities, and applying Lean tools such as Gemba, Kaizen, 5S, Poka Yoke, Just in Time, Standardised Work, and Value Stream Mapping.

This 1-Day course by The Knowledge Academy helps delegates apply Lean principles and tools to real workplace processes. They will be able to identify waste, improve process flow, and contribute to practical continuous improvement initiatives within their organisations.

Introduction to Lean Training Course Objectives

  • To introduce delegates to the fundamental principles of Lean thinking
  • To provide insights into waste reduction and process optimisation through Lean methodologies
  • To equip delegates with practical tools for identifying and eliminating inefficiencies
  • To demonstrate the application of Lean concepts through real-world case studies
  • To foster a mindset of continuous improvement within organisational processes
  • To empower professionals to initiate Lean practices within their respective industries

Learning Outcomes of this Introduction to Lean Training

Upon completing this Lean Fundamentals Training, delegates will possess a fundamental understanding of Lean principles, enabling them to identify inefficiencies and implement Lean methodologies within their organisations. They'll be equipped to drive operational efficiency, minimise waste, and encourage a culture of continuous improvement.

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What’s Included in this Introduction to Lean Training?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Lean Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Certified Lean Foundation Exam

Lean Foundation Course Outline

Module 1: About Lean

  • The Path to Value
  • Key Lean Terms and Concepts
  • Gemba (The Real Place)
  • Going to Gemba
  • Gemba Tools
  • Gemba Walk

Module 2: The Five Steps of Lean Thinking

  • Process Stapling
  • The Lean Temple

Module 3: Customers, Processes, and Waste

  • What are Customers?
  • What is a Process?
  • Tension Between VOB and VOC
  • What Do We Mean by Value?
  • The Path to Value
  • Dealing with Values
  • The Eight Wastes of Lean

Module 4: Key Lean Metrics

  • Key Lean Metrics
  • Tools and Techniques
  • Spaghetti (Movement/Transportation) Diagrams
  • Measles Charts
  • The Lean Triad
  • What is of 5S
  • The Steps of 5S
  • What is Poka Yoke
  • Two Main Types of Poka Yoke
  • Exercise on Mistake Proofing
  • SMED-Single Minute Exchange of Dies
  • What is SMED?
  • Employing SMED Will Enable You to…
  • In the Extreme, SMED Looks Like…
  • Voice of Customer (VOC)
  • The VOC Methodology has Four Steps and Tools
  • VOC Step One: Identify Customers
  • Customer Segmentation
  • SIPOC
  • CSandF Web Fulfilment SIPOC
  • VOC Step Two: Gather Customer Information
  • VOC Step Three: Analyse Customer Information
  • Affinity Diagrams
  • Overview of the Kano Model
  • Kano Model
  • Kano Analysis: Budget TV 2012
  • VOC Step Four: Determine Customer Needs
  • Identifying the Requirements
  • What is a Critical to Quality (CTQ)?
  • Common Terminology
  • Identifying Root Causes
  • Five Whys
  • Root Cause Analysis (Fishbone)
  • Reverse Fishbone
  • Control Frameworks
  • The Three C’s
  • The Eight Ds
  • Plan Do Check Act
  • Introduction to Kaizen
  • Kaizen 
  • Kaizen Philosophy
  • Kaizen Events
  • Kaizen vs Waterfall (Traditional) Approach
  • Typical Kaizen Events
  • Formal Kaizen Roles
  • Formal Kaizen Process
  • Variations on a Theme
  • Success Factors of a Kaizen Events
  • Employing Kaizen Will Enable You to…
  • Evening Assignment
     

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Who Should Attend this Certified Lean Foundation Course?

This Certified Lean Foundation Course is suitable for professionals looking to build foundational knowledge of Lean principles, waste reduction, customer value, and process improvement. It is particularly beneficial for:

  • Production Managers
  • Operations Managers
  • Quality Managers
  • Lean Practitioners
  • Industrial Engineers
  • Supply Chain Managers
  • Customer Service Representatives

Prerequisites for the Certified Lean Foundation Course

There are no formal prerequisites to attend this Certified Lean Foundation Training Course. However, a basic understanding of Lean concepts would be beneficial.

Certified Lean Foundation Course Overview

The Certified Lean Foundation Course introduces delegates to the fundamental principles of Lean and their role in improving organisational processes. It covers Lean thinking, customer value, process waste, key Lean metrics, root cause analysis, and continuous improvement approaches.

Delegates will develop skills in identifying waste, analysing customer requirements, investigating root causes, and using Lean tools such as 5S, Poka Yoke, SMED, SIPOC, Five Whys, Fishbone Analysis, PDCA, and Kaizen.

This 1-Day course by The Knowledge Academy helps delegates apply foundational Lean techniques to workplace processes and improvement activities. They will be able to identify inefficiencies, understand customer needs, investigate process problems, and contribute to continuous improvement initiatives.

Certified Lean Foundation Course Objectives

  • To introduce delegates to the foundational principles of Lean methodologies
  • To provide insights into waste reduction and process optimisation using Lean principles
  • To equip delegates with practical tools for implementing Lean practices
  • To demonstrate the application of Lean concepts through interactive sessions
  • To instil a mindset of continuous improvement within organisational processes
  • To empower professionals to initiate Lean practices within their respective industries

Learning Outcomes of this Lean Foundation Course

Upon completing this Certified Lean Foundation from our Lean Certification, delegates will possess a fundamental understanding of Lean principles, enabling them to identify inefficiencies, apply Lean methodologies and drive a culture of continuous enhancement within their organisations. They'll be equipped to streamline operations, minimise waste, and enhance overall organisational efficiency.

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What’s Included in this Certified Lean Foundation Course?

  • Certified Lean Foundation Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean Foundation Certificate
  • Digital Delegate Pack

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Certified Lean Foundation Exam Information

To achieve the Certified Lean Foundation, delegates will need to sit for an examination. The exam format is as follows:

  • Question Type: Multiple Choice 
  • Total Questions: 50 
  • Total Marks: 50 Marks 
  • Pass Mark: 60%, or 30/50 Marks 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Certified Lean Practitioner Exam

Certified Lean Practitioner Course Outline

Module 1: Managing and Building Lean Teams

  • Managing Teams
  • Lean Teams
  • Features of Lean Teams
  • High Performing Teams (HPT)
  • High Performance Challenge
  • Contrasting Team Structures
  • Managing Progress and Demonstrating Control
  • Kanban Board
  • MoSCoW Prioritisation
  • Daily Stand-Ups
  • Work Cells
  • Self-Managed Team Philosophy
  • Lean Manager and the Self-Managed Team
  • Personality Styles
  • Autonomous HPTs

Module 2: Problem-Solving

  • Problem Solving
  • Problem Solving Framework
  • A Seven-Step Problem Solving Methodology
  • Prioritisation Tools

Module 3: Visual Management

  • Introduction to Visual Management
  • Guidelines for Visual Management
  • Advanced Intelligence Methods
  • Ways of Gathering the VOC
  • Intelligence Gathering: Top Tips
  • Critical to Quality Trees

Module 4: Advanced VOC

  • Advanced Intelligence Methods
  • Ways of Gathering the VOC
  • Intelligence Gathering: Top Tips
  • Critical to Quality Trees

Module 5: Lean Metrics

  • Metrics
  • Measures and Targets
  • Metrics Drive Behaviour
  • Traditional Vs Lean Metrics
  • Choosing the Right Metrics
  • Things to Consider When Selecting Metrics
  • Useful Metrics
  • First and Second Project Metrics
  • Metrics and Measures Roadmap

Module 6: Process Measurement

  • What are Lean Process Measurements?
  • Two Level Measures
  • Four Sub-Metrics
  • Calculating OEE and TEPP
  • OEE is Not a Magic Number
  • First Time Quality
  • Work in Progress
  • Completed Orders Metrics
  • Delivery Metrics
  • Warranty Metrics
  • Customer Feedback Metrics
  • Reporting Metrics
  • Aims of Data Collection
  • Key Performance Indicators
  • Process Measurement Points
  • List of Criteria for a Good Measure
  • Gauge R and R
  • Measurement System Resolution
  • Brief Description of Data Collection Planning
  • Five Steps of Data Collection Process
  • Data Collection Sheet
  • Frequency and Sample Size
  • Evolving Data Collection Plan

Module 7: Total Productive Maintenance

  • TPM in a Nutshell
  • What is TPM?
  • TPM: Goals
  • Why is TPM Needed?
  • Benefits of TPM
  • TPM: What to Focus On?
  • TPM: Where Should it be Applied?
  • TPM Maturity Levels
  • TPM Health Check
  • Implementation Structure of TPM
  • Establish Infrastructure
  • Eliminate Top Issues
  • Training
  • Conduct Autonomous
  • Conduct Planned Maintenance
  • Design Maintenance Prevention

Module 8: Process Levelling (Heijunka)

  • Heijunka
  • Heijunka in a Nutshell
  • Process Levelling Overview
  • Production Levelling
  • Demand Levelling
  • Sequencing
  • Sequencing Concepts
  • Single Piece Flow
  • First in First Out
  • Pull
  • Kanban
  • Three-Bin System
  • Kanban Operation Rules
  • Andon
  • Process Levelling
  • Resource Scheduling
  • Theory of Constraints and TOC Process
  • Other Techniques to Enable Level Scheduling
  • Process Levelling in the Office
  • What is the Minimum Cycle Time for a Form?
  • Putting it All Together
  • Lean Office: How it Was?

Module 9: Value Stream Mapping

  • Process Maps
  • Swim Lanes
  • Typical Process Map Contests
  • Value Stream Maps
  • Headache Tablets: Value Stream Mapping
  • On the Ground Instructions (OTGIs)
  • Creating the “As Is” VSM
  • Investigating and Understanding the Process
  • Process Boxes
  • Useful VSM Metrics and Square Wave
  • Creating an Improved Process
  • Steps for Building a Value Stream Map
  • Action Plans
  • Identifying Priorities: Effort/Impact Grid

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Who Should Attend this Certified Lean Practitioner Course?

This Certified Lean Practitioner Course is suitable for professionals looking to strengthen their ability to manage Lean teams, analyse processes, measure performance, and support structured improvement initiatives. It is particularly beneficial for:

  • Manufacturing Engineers
  • Operations Managers
  • Quality Control Professionals
  • Customer Service Representatives
  • IT Professionals
  • Supply Chain and Logistics Personnel
  • Managers and Department Heads

Prerequisites for the Certified Lean Practitioner Course

There are no formal prerequisites to attend this Certified Lean Practitioner Course. However, a basic understanding of Lean principles, tools, and Lean thinking would be beneficial for delegates.

Certified Lean Practitioner Course Overview

Certified Lean Practitioner Course develops advanced knowledge of Lean team management, problem-solving, visual management, performance measurement, and process improvement. It covers Lean teams, Lean metrics, process measurement, Total Productive Maintenance, Heijunka, and Value Stream Mapping.

Delegates will develop skills in managing Lean teams, analysing process performance, selecting appropriate metrics, planning data collection, and identifying opportunities for process improvement. They will also strengthen their ability to support process flow, maintenance, and workplace improvement initiatives.

This 1-Day course by The Knowledge Academy helps delegates apply practitioner-level Lean techniques to real organisational processes. They will be better equipped to manage improvement activities, measure performance, improve process flow, and support structured Lean initiatives.

Certified Lean Practitioner Course Objectives

  • To advance delegates' knowledge and application of Lean methodologies
  • To provide in-depth insights into advanced Lean principles and techniques
  • To equip delegates with skills to lead and drive Lean initiatives within organisations
  • To demonstrate the application of Kaizen, DMAIC, and Lean Six Sigma principles
  • To foster expertise in identifying and resolving complex organisational challenges
  • To empower professionals to lead successful Lean transformations within their respective domains

Learning Outcomes of this Certified Lean Practitioner Course

Upon completing this Certified Lean Practitioner Course, delegates will possess advanced Lean skills, enabling them to lead impactful Lean initiatives, drive substantial improvements, and spearhead Lean transformations within their organisations. They'll also have the expertise to identify and address complex organisational challenges.

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What’s Included in this Certified Lean Practitioner Course?

  • Certified Lean Practitioner Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean Practitioner Certificate
  • Digital Delegate Pack 

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Certified Lean Practitioner Exam Information

To achieve the Certified Lean Practitioner, delegates will need to sit for an examination. The exam format is as follows:

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65%, or 39/60 Marks 
  • Duration: 80 Minutes
  • Open Book/ Closed Book: Closed Book

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Lean Awareness Training Course Outline

Module 1: Introduction to Lean

  • About Lean
  • Focus of Lean
  • Origins of Lean
  • Lean in a Nutshell
  • Lean Temple

Module 2: Quality Improvement – PDCA and DMAIC

  • Plan Do Check Act
  • DMAIC Cycle
  • What is DMAIC?
    • Define
    • Measure
    • Analyse
    • Improve
    • Control
    • Summary of DMAIC

Module 3: Lean Principles

  • The Lean Principles

Module 4: Seven Wastes

  • Muda (Waste)
  • Seven Wastes (Muda) of Lean
  • Types of Demand
  • Failure Demand
  • 7 Wastes

Module 5: Value

  • What are Customers?
  • Who Wants the Outputs?
  • Tension Between the VOB and VOC
  • What is Mean by Value?
  • Path to Value
  • Dealing with Values

Module 6: Value Streams and Value Stream Mapping

  • Value Stream Terminology
  • Process Maps
  • Swim Lanes
  • Process Mapping
  • Typical Process Map Contents
  • Typical Process Map Symbols
  • Value Stream Maps
  • What is a "Value Stream"?
  • Value Stream Mapping
  • Process Boxes
  • Value Stream Symbols

Module 7: Key Lean Tools and Techniques

  • Tools and Techniques
  • What is Poka-Yoke?
  • Two Main Types of Poka Yoke
  • Advantages of Poka Yoke
  • Three Poka-Yoke Methods
  • What is SMED?
  • Why do We Need to Listen to the VOC?
  • Determine the Value and Define the Voice of the Customer (VOC)
  • VOC Methodology
  • Heijunka in a Nutshell
  • Description of Pull Systems
  • Pull
  • Brief Description of Pull Systems
  • Push vs. Pull Systems
  • Kanban
  • What are Kanbans?
  • Three-Bin System
  • 5 Whys
  • How to Complete the 5 Whys?
  • Problem Solving Framework
  • 7 Steps of Problem Solving
  • Prioritisation Tools
  • What is Kaizen?
  • Kaizen Philosophy
  • Kaizen Events
  • Formal Kaizen Roles
  • The Formal Kaizen Process
  • Features of Lean Teams
  • High Performing Teams (HPT)
  • Contrasting Team Structures
  • Managing Progress and Demonstrating Control

Module 8: Getting Started

  • Key Lean Terms
  • Key Lean Concepts

Module 9: 5S and the Numbers Game

  • What is 5S?
  • Steps of 5S
  • Numbers Game
  • The Workplace
  • The SORTED Workplace
  • The ORDERED Workplace

Module 10: Leadership and Culture

  • Managing Teams
  • Role of the Team Leader
  • Lean Management
  • Self-Managed Team Philosophy
  • Lean Manager and the Self-Managed Team
  • Leadership and Culture

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Who Should Attend this Lean Awareness Training Course?

This Lean Awareness Course from our Lean Courses suite is designed for individuals across various roles and functions who want to gain a foundational understanding of Lean principles and concepts. This training will be beneficial for the following professionals: 

  • Quality Control Personnel
  • Operations and Production Staff
  • Frontline Employees
  • Supervisors and Managers
  • Administrative Staff
  • Continuous Improvement Enthusiasts
  • Supply Chain and Logistics Personnel

Prerequisites for the Lean Awareness Training

There are no formal prerequisites to attend this Lean Awareness Course. However, prior knowledge of basic business processes, workflow management, or process improvement concepts can help delegates understand and apply Lean principles more effectively.

Lean Awareness Training Course Overview

The Lean Awareness Training introduces delegates to the fundamental principles of Lean and how they support waste reduction, process improvement, customer value, and operational efficiency. It covers Lean principles, DMAIC, the seven wastes, key Lean tools, 5S, and Lean leadership and culture.

Delegates will develop skills in identifying waste, understanding customer value, recognising process improvement opportunities, and applying basic Lean tools such as Poka-Yoke, Kanban, 5 Whys, Kaizen, and 5S. They will also strengthen their understanding of Lean teams and continuous improvement practices.

This 1-Day course by The Knowledge Academy helps delegates apply Lean concepts to everyday workplace processes. They will be better equipped to identify inefficiencies, support improvement activities, organise work areas, and contribute to a continuous improvement culture.

Lean Awareness Training Course Objectives

  • To introduce delegates to the fundamental principles of Lean methodologies
  • To provide insights into waste reduction and process optimisation using Lean principles
  • To equip delegates with foundational tools for implementing basic Lean practices
  • To demonstrate the practical application of Lean concepts through examples
  • To foster a mindset of continuous improvement within organisational processes
  • To empower professionals to contribute to efficiency improvements using Lean principles

Learning Outcomes of this Lean Awareness Training

Upon completing this Lean Awareness Training, delegates will be able to explain core Lean principles, identify common forms of waste, recognise customer value, and apply basic Lean tools to support process improvement. They will also strengthen their ability to contribute to structured improvement activities and Lean workplace practices.

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What’s Included in this Lean Awareness Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Lean Awareness Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

​Advanced Lean Techniques and Understanding Customers Training Course Outline

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

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Who Should Attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is suitable for professionals looking to strengthen their Lean expertise while improving their understanding of customer needs and customer-focused improvement. It is particularly beneficial for:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers

Prerequisites for the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites to attend this Advanced Lean Techniques and Understanding Customers Training Course. However, a basic understanding of Lean principles or process improvement would be beneficial for delegates.

Advanced Lean Techniques and Understanding Customers Training Course Overview

Advanced Lean Techniques and Understanding Customers Training develops knowledge of advanced Lean approaches and customer-focused improvement. It covers Lean Six Sigma, Lean product development, Agile methodologies, Design Thinking, customer journeys, and customer success metrics.

Delegates will develop skills in analysing customer data, gathering feedback, mapping customer journeys, and applying Lean techniques to improve processes. They will also strengthen their ability to use customer insights when developing business and improvement strategies.

This 1-Day course by The Knowledge Academy helps delegates apply advanced Lean techniques alongside customer insights in workplace situations. They will be better equipped to improve processes, respond to customer needs, and support customer-focused continuous improvement.

Advanced Lean Techniques and Understanding Customers Training  Course Objectives

  • To integrate advanced Lean methodologies with customer-centric approaches
  • To equip delegates with skills to analyse customer needs and align processes accordingly
  • To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
  • To demonstrate practical application through case studies and exercises
  • To encourage a culture of continuous improvement while prioritising customer satisfaction
  • To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Learning Outcomes of this Advanced Lean Techniques and Understanding Customers Training

Upon completing this Advanced Lean Techniques and Understanding Customers Training, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

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What’s Included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

Core Concepts You Will Learn With Our Lean Training Courses

Our Lean Training Courses equip delegates with practical techniques to identify inefficiencies, eliminate waste, and streamline workflows. The following key Lean principles, tools, and techniques help organisations improve operational performance, optimise resources, and support continuous improvement.

  • Value Stream Mapping – Find and fix process gaps. Mapping can improve work efficiency by up to 30%.
  • Continuous Improvement (Kaizen) – Make small, regular improvements to boost performance and teamwork over time.
  • 5S Workplace Organisation – Keep the workplace clean, safe, and organised. It can raise efficiency by 20%.
  • Root Cause Analysis – Find and fix the main cause of problems using the 5 Whys method.
  • Process Standardisation – Use clear, repeatable steps to maintain quality and reduce mistakes.
  • Performance Measurement – Track results with simple performance metrics like time, cost, and output.
  • Customer Value Focus – Design every process around what customers need to increase satisfaction.
  • Lean Principles & Methodologies – Apply Lean methods to cut waste and make processes work faster and better.
     

Skills You Will Gain From These Lean Courses

Our Lean Training Courses help delegates develop practical capabilities to address workplace challenges and contribute to organisational improvement. The following are some of the key skills delegates can gain through the training:

Skills You Will Gain from Lean Courses

  • Process Optimisation – Improve workflows by removing waste. This can boost efficiency by up to 30%.
  • Data-Driven Decision-Making – Use data and analytics to make smarter business and process decisions.
  • Critical Thinking – Identify real problems using simple tools like the 5 Whys method.
  • Team Leadership – Lead Lean projects effectively. Good teamwork can improve success rates by around 40%.
  • Change Management – Help teams adapt smoothly to new systems through clear communication and planning.
  • Quality Control – Maintain standards through regular checks. Six Sigma methods can cut errors by 25%.
  • Strategic Planning – Align Lean strategies with company goals to support long-term growth.
  • Continuous Improvement Mindset – Make small, steady changes. Daily improvements can raise productivity by about 25%.
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Lean Training FAQs

Our Lean Training provides structured learning in Lean principles, methodologies, and practical techniques for improving business processes. It covers different levels of Lean knowledge, from foundational awareness to advanced process improvement, helping delegates identify waste, optimise workflows, and support continuous improvement across organisations.

Our Lean Training helps delegates improve process efficiency, recognise non-value-added activities, and develop structured problem-solving skills. It also strengthens their ability to support better workflow, quality, resource use, and continuous improvement.

If you are unable to access your course content, you can contact our dedicated 24/7 customer support team for assistance. We can help resolve login difficulties, course access issues, and queries related to your learning materials to ensure a smooth learning experience.

Yes, delegates receive the relevant certificate upon successfully completing their chosen course. Certain Certified Lean Courses also include examinations that delegates must pass to achieve the corresponding Lean Certification.

Our Lean Courses cover a range of tools and techniques, including 5S for workplace organisation, Value Stream Mapping for analysing workflows, Kaizen for continuous improvement, and the 5 Whys for identifying root causes. Delegates also explore techniques such as Kanban, Poka-Yoke, PDCA, and other methods for reducing waste, improving quality, and enhancing process efficiency.

The duration varies depending on the Lean Course selected. Delegates should refer to the respective course page for the exact training duration and schedule.

Lean Training develops the ability to identify waste, analyse workflows, and apply structured improvement methods. These skills can help professionals streamline processes, improve resource use, reduce unnecessary activities, and support consistent operational performance.

The Lean Courses focus on improving process flow, eliminating waste, and increasing customer value using tools such as 5S, Kaizen, and Value Stream Mapping. Six Sigma Courses focus more on reducing defects and process variation through data analysis and structured methods such as DMAIC.

Yes, we offer our Lean Training Courses through Online Instructor-Led and Online Self-Paced formats. Delegates can attend live virtual sessions with experienced instructors or study at their own pace, choosing the option that best suits their schedules and learning preferences.

The Lean Training teaches delegates how to identify waste, improve process flow, enhance customer value, and support continuous improvement using Lean tools and techniques. Agile Training teaches delegates how to work iteratively, adapt to changing requirements, collaborate effectively, and deliver value in shorter development cycles.

Beginners do not need prior knowledge or experience to start our introductory Lean Courses. Our training covers essential Lean principles, including customer value, waste reduction, process flow, and continuous improvement, helping delegates build a strong foundation in Lean methodologies and their practical workplace applications.

Lean principles can be applied across manufacturing, services, logistics, healthcare, technology, administration, and other organisational environments. The methods help teams identify inefficiencies, improve workflows, reduce waste, and enhance customer value.

Lean Training Certification demonstrates knowledge of structured process improvement and waste reduction practices. It can strengthen professional capability and support responsibilities involving operational efficiency, quality, process improvement, and continuous improvement.

These Lean Training Courses are suitable for professionals such as Operations Managers, Quality Managers, Project Managers, Process Improvement Specialists, Lean Practitioners, Production Managers, Supply Chain Managers, Team Leaders, Supervisors, and Business Analysts.

Yes, The Knowledge Academy provides self-paced Lean Training for delegates who prefer to learn at their own pace. This flexible option allows delegates to access course materials and progress through the training according to their schedule.

The Lean Courses helps delegates identify unnecessary activities, delays, excess movement, inventory, and other forms of waste. By improving process flow and focusing resources on value-adding activities, organisations can use time, materials, and workforce capacity more effectively.

Yes, The Knowledge Academy provides corporate Lean Training that can be tailored to organisational requirements. Training can be aligned with team roles, learning needs, process improvement priorities, and suitable delivery arrangements.

The Lean Certification can support progression towards roles such as Process Improvement Specialist, Operations Manager, Quality Manager, Continuous Improvement Manager, Lean Practitioner, Production Manager, and Supply Chain Manager. Career opportunities will also depend on experience, existing skills, and the Lean certification level achieved.

The Knowledge Academy offers expert-led Lean Training, flexible learning options, and structured course content designed to support effective learning. Delegates also benefit from experienced instructors, comprehensive learning resources, and reliable support throughout their training.

Please see our Lean Training available in Nigeria

The Knowledge Academy is one of the Leading global training provider for Lean Training.

The training fees for Lean Training in Nigeria starts from $2595

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