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Exceptional Customer Service Training

Key points about this course


Duration: 1 Days*

Dates & Prices Enquire
  • Discover how to enhance your customer service skills
  • Includes course materials, experienced instructor, and certificate
  • Delivered by our skilled Customer Service trainers

Available delivery methods for this course

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Classroom

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In-house

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Online

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Live Virtual

Course Information

Exceptional Customer Service Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations, and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction. 

Exceptional Customer Service Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

Who Should Attend?

This Customer Service Training course is open to anyone and is intended for people who wish to develop their confidence and behaviour towards customers enable them to build and maintain high standards of customer care.

This Course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
The course begins at 9am prompt and finishes at approximately 5pm.

What's Included in this Customer Service Training  Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 1 Days*


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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