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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
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  • Courses available through our easy-to-use learning portal

In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
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Office Applications

Salesforce CRM Masterclass

Popular Course

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Course Information

Salesforce Masterclass Overview

This one day intensive masterclass shall cover a range of topics within Salesforce and shall focus on the most important and necessary aspects. The modules covered are as follows:

 

Integrations Overview

Key Characteristics of an Integration

Salesforce Integration Mechanisms

 

Security and Authorization, and Authentication

Force.com Security

Single Sign-on with Federated Identity using SAML

Single Sign-on Delegated Authentication

 

Working with Salesforce Data

Retrieving Data: Objects, SOQL and SOSL

 

SOAP API

Working with SOAP API

Working with the Partner WSDL

Debugging and Testing

Advanced API Techniques

 

JSON

JSON Basics

JSON Java

JSON and C#

 

Force.com REST APIs

The Basics of REST

The REST API

The Chatter API

 

Force.com Bulk API

An Overview of the Bulk API

Using the Bulk API to Modify Data

Querying with the Bulk API

 

Force.com Streaming API

The Architecture

Working with the Streaming API

Key Streaming API Facts

 

Data Loader in Architecture

Data Loader Overview

Including Data Loader in Architecture

 

Apex, Data Loader and Integrations

Custom Apex Web Services

Apex Callouts

Email Services

 

Declarative Integration Features

Outbound Messaging

Salesforce to Salesforce

 

Visualforce, Portals, Sites, Site.com, and Ideas Integration

Mashups and Visualforce

Portals Integration

Sites

Site.com Overview

Ideas Integration

 

Design Workshop

Review

Architecting a Solution

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Salesforce Masterclass Outline

Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud based meaning that expensive hardware and software set up is redundant.

 

This one day course is precise and eliminates the unnecessary jargon that often accompanies longer, drawn out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises. 

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Who should attend?

Integrating with Force.com is ideal for independent software vendors (ISVs), customer developers, and system integrators wanting to learn how to design and build integrations with Force.com cloud platform applications.

 

Pre-Requisites

There are no firm pre-requisites for this course; however, we do recommend that participants be familiar with the Force.com platform and proficient in an object-oriented programming language such as Java or C#.

There is no examination for this course as this is an interactive, practical-learning based workshop. 

Available delivery methods for this course:

Classroom

In-house

Online

Virtual

Upcoming classes

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Dates & Prices for Salesforce CRM Masterclass

Select your preferred delivery method

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

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01344 203999 >

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style


Salesforce CRM Masterclass FAQs

Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud.
No, there is not examination for this course. Full participation and attendance shall guarantee certification.
Salesforce Masterclass is a one day course.
We are able to provide support via phone & email prior to attending, during and after the course.
No, there are no prerequisites for this Salesforce Masterclass course.

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Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell


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