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Communication Skills Training - Communication Training

  • Learn essential communication skills to present a positive image 
  • Communication Skills Training courses provided in luxury venues
  • Includes manuals and certificates
  • Small class sizes for optimum delegate-trainer interaction
  • Gain real-world skills that can be applied in the organisation
  • Improve knowledge of best-practices
  • Courses delivered by world class training instructors
  • Book Online or Call +60 1800812339 to speak to a training advisor today
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Effective Communication 05/06/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 03/07/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 07/08/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 04/09/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 02/10/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 06/11/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 04/12/17 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 01/01/18 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 05/02/18 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 05/03/18 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 02/04/18 Kuala Lumpur
1 day $1679 Book now Enquire
Effective Communication 07/05/18 Kuala Lumpur
1 day $1679 Book now Enquire

Course Information (Top) | View Dates & Pricing




This Communication Fundamentals training course lasts for one day and it is designed to teach you different techniques of transferring information to multiple parties. 

This can be done through encoded messages, signal transmissions and different ways to configure messages.

Types of communication include verbal, non-verbal, small groups and public speaking.


  • This one day course is open to everyone and no prerequisites are required, prior to attending.

Who Should Attend?

  • This training course is highly beneficial for those who want to improve their communication skills.

Course Objectives

Upon completion of this course, candidates will be able to:

  • Recognise the fundamentals of effective communication skills
  • Deliver a high-quality presentation
  • Develop great communication skills for business purposes

Course Structure

This training course lasts one day. During this course, participants will learn about various communication skills which are used within a business.

Course Outline

This course will cover the following topics:

Introduction to Communication Fundamentals

  • Introduction to Effective Communication
  • Establish a Communication Strategy
  • Trait Theory
  • Obstacle to Communication Fundamentals
  • Models of Good Communication
  • Principles of communication

Applying Good Communication Skills

  • Introduction to Academic Writing
  • Textual Cohesion
  • Summarising points


  • Direct and Indirect
  • One-Way and Two-Way
  • Private Clarifying System

Introduction to Non-Verbal Communication

  • Non-Verbal vs. Verbal Communication
  • Relationship between Verbal and Non-Verbal
  • Non-Verbal Communication Skills
  • Oral Communication Networks in Organisations
  • Formal Networks
  • Informal Networks
  • Formal Network vs. Informal Network

Overview of Listening Skills

  • Listening Skills
  • Provide Feedback for Interpretation
  • Different Stages of Listening
  • Techniques of Listening
  • Deal with Negative Feedback Effectively
  • Managing Conflict and Figuring Out Resolutions
  • Origins of Conflict
  • Handling Conflict
  • Values of Negotiation

Business Writing

  • Memos
  • Reports and Proposals

Public Speaking and Presentation

  • Public Presentation Skills
  • Examine the Audience
  • Argumentation and Interview

Communicate the Technical Information

  • Presenting Technical Information
  • Tables, Charts, Graphs
  • Reports and Proposals

Development Skills

  • Styles of Development
  • Mass Media in Rural Development
  • Factors of Prompt Responses

Influential Skills

  • Influential Communication

Speech Skills

  • Identify Facts, Issues and Relevant Problems
  • Establishing Reliability
  • Expressing Feelings at Appropriate Times
  • Attitude, Behaviour and Action
  • Adjusting to Audience Characteristics
  • Managing Interaction, Mutual Conversations and Self-Disclosure

Intrapersonal Skills

  • Interpersonal Skills
  • Verbal and Non-Verbal
  • Listening and Speaking Skills
  • Managing Conflict within a group

Communicating within a group

  • Functions of a Group
  • Types of groups
  • Working Collaboratively as a team member

Benefits of The Course

  • You will learn how to communicate efficiently with customers on a global scale
  • A manager who communicates with their assistants can build positive relationships that as a whole benefit the business.
  • Reduces excessive competition within department, and helps employees works together
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What are the timings of the course?

    The course begins at 9am and finishes around 5pm

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

  • What do I receive on the course?

    You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments

  • Does the course include certificates?

    Yes, we provide an official Knowledge Academy certificate upon completion of the course

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What are the prerequisites?

    This one day course is open to everyone and no prerequisites are required, prior to attending.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which will contain details of your course location, course overview, pre-course reading material (if required), course agenda and your payment receipts

What's Included?
  • The Knowledge Academy Courseware Book
  • Experienced Instructor
  • Certificate
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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