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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Business Skills

Communication Skills Training

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Communication Skills Training Courses

Effective Communication

 1 Days

Assertiveness Skills - How and When to be Assertive

 1 Days

Negotiation Skills

 1 Days

Public Speaking Training

 1 Days



This Communication Fundamentals training course lasts for one day and it is designed to teach you different techniques of transferring information to multiple parties. 

This can be done through encoded messages, signal transmissions and different ways to configure messages.

Types of communication include verbal, non-verbal, small groups and public speaking.


  • This one day course is open to everyone and no prerequisites are required, prior to attending.

Who Should Attend?

  • This training course is highly beneficial for those who want to improve their communication skills.

Course Objectives

Upon completion of this course, candidates will be able to:

  • Recognise the fundamentals of effective communication skills
  • Deliver a high-quality presentation
  • Develop great communication skills for business purposes

Course Structure

This training course lasts one day. During this course, participants will learn about various communication skills which are used within a business.

Course Outline

This course will cover the following topics:

Introduction to Communication Fundamentals

  • Introduction to Effective Communication
  • Establish a Communication Strategy
  • Trait Theory
  • Obstacle to Communication Fundamentals
  • Models of Good Communication
  • Principles of communication

Applying Good Communication Skills

  • Introduction to Academic Writing
  • Textual Cohesion
  • Summarising points


  • Direct and Indirect
  • One-Way and Two-Way
  • Private Clarifying System

Introduction to Non-Verbal Communication

  • Non-Verbal vs. Verbal Communication
  • Relationship between Verbal and Non-Verbal
  • Non-Verbal Communication Skills
  • Oral Communication Networks in Organisations
  • Formal Networks
  • Informal Networks
  • Formal Network vs. Informal Network

Overview of Listening Skills

  • Listening Skills
  • Provide Feedback for Interpretation
  • Different Stages of Listening
  • Techniques of Listening
  • Deal with Negative Feedback Effectively
  • Managing Conflict and Figuring Out Resolutions
  • Origins of Conflict
  • Handling Conflict
  • Values of Negotiation

Business Writing

  • Memos
  • Reports and Proposals

Public Speaking and Presentation

  • Public Presentation Skills
  • Examine the Audience
  • Argumentation and Interview

Communicate the Technical Information

  • Presenting Technical Information
  • Tables, Charts, Graphs
  • Reports and Proposals

Development Skills

  • Styles of Development
  • Mass Media in Rural Development
  • Factors of Prompt Responses

Influential Skills

  • Influential Communication

Speech Skills

  • Identify Facts, Issues and Relevant Problems
  • Establishing Reliability
  • Expressing Feelings at Appropriate Times
  • Attitude, Behaviour and Action
  • Adjusting to Audience Characteristics
  • Managing Interaction, Mutual Conversations and Self-Disclosure

Intrapersonal Skills

  • Interpersonal Skills
  • Verbal and Non-Verbal
  • Listening and Speaking Skills
  • Managing Conflict within a group

Communicating within a group

  • Functions of a Group
  • Types of groups
  • Working Collaboratively as a team member

Benefits of The Course

  • You will learn how to communicate efficiently with customers on a global scale
  • A manager who communicates with their assistants can build positive relationships that as a whole benefit the business.
  • Reduces excessive competition within department, and helps employees works together
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Why choose Communication Skills Training?

  • Learn essential communication skills to present a positive image 
  • Communication Skills Training courses provided in luxury venues
  • Includes manuals and certificates
  • Small class sizes for optimum delegate-trainer interaction
  • Gain real-world skills that can be applied in the organisation
  • Improve knowledge of best-practices
  • Courses delivered by world class training instructors
  • Book Online or Call +60 1800812339 to speak to a training advisor today

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Dates & Prices - Effective Communication

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

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How will you be funding your training?

Self funding

Company funding

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Communication Skills Training FAQs

The course begins at 9am and finishes around 5pm
All of our instructors are fully accredited and have over ten years of experience
You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments
Yes, we provide an official Knowledge Academy certificate upon completion of the course
Please arrive at your training venue for 08:45am
This one day course is open to everyone and no prerequisites are required, prior to attending.
Once your booking has been placed and confirmed, you will receive an email which will contain details of your course location, course overview, pre-course reading material (if required), course agenda and your payment receipts

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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