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IT Service Management

Agile IT Service Management Training

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Agile IT Service Management Training Courses

Certified Agile IT Service Manager (CAITSM)

 2 Days

Introduction

The Agile IT Service Management Training course is designed to provide an in depth approach to each of the main components of the Service Management.

Materials

  • You will receive The Knowledge Academy courseware folder containing copies of presentation slides, exercises, and suggested solutions.
  • Most importantly you will complete the course with a Personalised Action Plan

Who is this course for?

This course is aimed at anybody in the IT industry looking to gain a good understanding of Service Management, including IT Managers and support staff.

What is it about?

Service Management is a process-based approach to the planning, delivering and controlling of IT services. It differs from more technology oriented approaches to IT management in three main ways:

·         A more process-based approach towards management

·         A focus on IT services rather than systems

·         An emphasis on continual improvement

This 3 day course covers in depth each of the main components of Service Management and the processes, functions and roles which support them.

Content

·         Be able to understand how the service management framework can be used to improve the effectiveness of IT provision throughout the organisation

·         Know each component of the framework and the processes which form and support them

·         Recognise the scope, value and characteristics of each stage of the Service Lifecycle

Exam Structure

  • There will be an examination following the course consisting of 30 multiple choice questions to be taken within a 60 minute period 

 

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Why choose Agile IT Service Management Training?

  • Learn how to focus on offering exceptional value to the customer & how to build a great customer relationship
  • Includes materials, exam and certificate
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • There are pre-requisites prior to attending this course (See FAQ)
  • Service Management training courses delivered by World Class Service Management instructors in luxury nationwide venues
  • Earning potential with a Service Management Black Belt qualification between $50k to $90k
  • Book Online or Call +60 1800812339 to speak to an Service Management Expert today

Speak to a member of our team

Call now

01344 797 096

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style


Dates & Prices - Certified Agile IT Service Manager (CAITSM)

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Select your preferred delivery method

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

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01344 203999 >

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Agile IT Service Management Training FAQs

All of our instructors have years of experience within Service Management
We provide The Knowledge Academy courseware folder, exam, official certificate and refreshments
Please arrive at your training venue for 08:45am
The training hours are start at 9am and finish at 5pm approximately
Yes, we provide an official Knowledge Academy certificate upon successful completion of the examination
We recommend smart/casual attire.
This course is 3 day
We advise that you should attend the Service Management Green Belt course prior to attending this Service Management Black Belt course

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell


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