Get a custom course package
We may not have any package deals available including this course. If you enquire or give us a call on +91 8037244591 and speak to our training experts, we should be able to help you with your requirements.
ITIL® 4 Practitioner: Service Request Management Certification Overview
ITIL® 4 Practitioner: Service Request Management Training Course Outline
Module 1: Key Concepts of the Practice
- Purpose of the Practice
- Practice Success Factors (Psf) Key Metrics of the Practice
- Key Terms/Concepts
- Service Request and Its Main Characteristics
- Service Request Model
- Request Catalogue
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organization's Value Streams
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of the Practice
- How to Position the Practice in the Organizational Structure?
Module 4: How Information and Technology Support and Enable the Practice
- Tools Application
- How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers Can Support the Practice?
Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice
- How do Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for The Practice Success
- Recommendations for Service Request Management Success and How they are Supported by the ITIL Guiding Principles
Who should attend this ITIL® 4 Practitioner: Service Request Management Training Course?
This ITIL® 4 Practitioner: Service Request Management Course in India is suitable for a variety of IT professionals who are involved in managing, coordinating, and implementing service requests within an organization. A few of the professions who will benefit the most with this course are:
- IT Service Management Professionals
- IT Support Staff
- IT Professionals
- IT Project Managers
- Service Desk Analysts and Technicians
- Service Managers and Team Leaders
Prerequisites of the ITIL® 4 Practitioner: Service Request Management Course
To attend the ITIL® 4 Practitioner: Service Request Management Course, delegates must have the ITI® 4 Foundation Certification. Prior experience in IT Service Management or a related field is also beneficial.
ITIL® 4 Practitioner: Service Request Management Training Course Overview
The ITIL® 4 Practitioner: Service Request Management Training Course in India offers a comprehensive dive into the intricacies of managing service requests, a cornerstone in the ITIL (Information Technology Infrastructure Library) framework. This course is pivotal for IT professionals aiming to enhance their service management skills, ensuring they can efficiently handle requests that contribute to improved business operations and customer satisfaction.
Understanding and efficiently managing service requests is crucial for IT professionals in India who strive to ensure seamless business operations. The course is particularly beneficial for IT service managers, support staff, and ITIL Certification aspirants. These professionals are tasked with the critical role of aligning IT services with business needs, making the mastery of service request management an indispensable skill. By attaining ITIL Certification, individuals can demonstrate their expertise in adopting and adapting ITIL practices for service improvement.
The Knowledge Academy's 1-day ITIL® 4 Practitioner: Service Request Management Training Course in India is designed to equip delegates with the necessary tools and knowledge to excel in service request management. Through practical exercises and expert-led sessions, delegates will gain a deep understanding of ITIL principles, focusing on how to efficiently manage and fulfill service requests.
Course Objectives
- To understand the key concepts and importance of service request management in the ITIL framework.
- To learn the processes and best practices for efficiently managing service requests.
- To enhance skills in aligning IT services with business needs through effective service request handling.
- To prepare for ITIL Certification with a focus on service request management.
- To apply the principles learned in real-world scenarios to improve service delivery and customer satisfaction.
Upon completion of the ITIL® 4 Practitioner: Service Request Management Training Course in India,delegates will possess a robust understanding of service request management within the ITIL framework. They will be equipped with the skills necessary to implement best practices, improve service delivery, and achieve higher customer satisfaction.
What’s included in this ITIL® 4 Practitioner: Service Request Management Training Course?
- ITIL® 4 Practitioner: Service Request Management Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Practitioner: Service Request Management Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner: Service Request Management Exam Information
The ITIL® 4 Practitioner: Service Request Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service request management. The exam format is as follows:
- Type of Questions: Multiple Choice
- Total Questions: 20
- Number of marks: 20 Marks
- Pass mark: 65%, or 13/20 Marks
- Duration: 30 Minutes
- Open Book/Closed Book: Closed book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Service Request Management Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Service Request Management Certification, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Service Request Management Certification. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Service Request Management Certification sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Service Request Management Certification at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Practitioner: Service Request Management Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ITIL® 4 Practitioner: Service Request Management Certification FAQs
There hasn't been any questions asked about this Topic
The training fees for certification in India starts from INR69995
The Knowledge Academy is the Leading global training provider for .
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Related courses
Looking for more information on ITIL® Certification Training?
What is ITIL®?
History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers
History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers 
Back to course information
Limited budget?
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
If you wish to make any changes to your course, please
