ILM Level 2 Certificate in Team Leading Overview

ILM Level 2 Certificate in Team Leading Course Outline


Total CV: 15

Unit 1: Developing Yourself as a Team Leader 8002-250

CV: 1

Module 1: Understand the Role and Responsibilities of the Team Leader

  • Role of the Team Leader
  • Functions and Responsibilities of the Team Leader Within the Team
  • Limits of the Team Leaders Authority and their Accountability

Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

  • Personal Skills and Abilities for Effective Team Leading
  • Using Reflective Learning Skills to Improve Performance
  • Areas of Strength and Possible Improvement
  • Gather Feedback on Own Performance from Different Sources
  • Receiving and responding positively to feedback
  • Interpret the Feedback and List Areas for Improvement
  • Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 2: Improving Performance of the Work Team 8002-251

CV: 1

Module 3: Understand the Organisation’s Requirements in Relation to Team Performance

  • Organisations Requirements of the Team in Line with Company Policy
  • Teams Objectives in Achieving Organisational Targets
  • How the Individual Performance of Team Members Affects the Overall Performance of The Team?

Module 4: Understand How to Address Underperformance

  • Identify Indicators of Under-Performance in Relation to Own Team
  • Possible Causes of Under-Performance
  • Ways to Identify Areas of Concern or Under-Performance
  • Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
  • Interpersonal Behaviour and Its Impact

Module 5: Understand the Role of Motivation in Improving Performance

  • Recognised Theory of Motivation
  • Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
  • Simple Motivation Models at Work
  • Using Rewards (Behavioural) and Positive Feedback to Optimise Performance

Unit 3: Planning and Monitoring Work 8002-252

CV: 2

Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals

  • Role and Purpose of Objectives and Targets
  • Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
  • Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
  • Distinction Between Policies and Procedures
  • Working According to Organisation’s Objectives, Policies, Procedures, and Priorities

Module 7: Understand How to Plan and Allocate Work

  • Key Stages When Planning and Allocating Work
  • How Work is Allocated to Meet Team Objectives?
  • Check Team Members are Understand their Allocated Work
  • Importance of Knowing Individual Team Members’ Strengths in their Work Roles
  • Simple Techniques for Scheduling Work
  • Effective Methods of Communication to Give Instructions and Achieve Performance Standards

Module 8: Understand How to Monitor a Team’s Performance Against the Plan

  • Method to Monitor the Teams Performance Against the Plan
  • Action the Team Leader Could Take to Rectify Underachievement Against the Plan
  • Methods to Monitor Actual Performance
  • Ways to Ensure Team Members Understand Monitoring Systems
  • Recording Outputs/Variances/Actions
  • Types of Quality Standards and Their Purpose
  • Quality Checks/Inspections Vs Standards
  • Taking Remedial/Corrective Action
  • Progress Chasing
  • Effective Reporting Back to Manager

Unit 4: Briefing the Work Team 8002-264

CV: 1

Module 9: Understand How to Plan for a Team Briefing

  • Aim of the Team Briefing
  • Needs/Expectations of the Team Prior to the Briefing

Module 10: Be Able to Deliver a Team Briefing

  • Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
  • How to Ensure the Team’s Understanding of the Team Brief?

Module 11: Be Able to Report Back on a Team Briefing

  • How Outcomes of the Briefing can Be Reported Back to Management?
  • Checking Understanding
  • Reporting Back to Management

Unit 5: Leading Your Work Team 8002-268

CV: 2

Module 12: Understand the Difference Between Leadership and Management

  • Difference Between Leadership and Management
  • Why Leadership is Important Within Own Team

Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

  • Different Leadership Styles
  • Commonly Used Leadership Styles Within an Organisation
  • Effect This Leadership Styles has on a Team’s Performance
  • Leadership Style and Its Potential Impact on a Team

Unit 6: Understanding Effective Team Working 8002-276

CV: 1

Module 14: Understand Effective Working Teams

  • Characteristics of an Effective Team and the Advantages of Working in a Team
  • Possible Barriers to Effective Team Working
  • Possible Effects of Identified Barriers on the Team
  • How to Create and Maintain an Effective Team

Unit 7: Solving Problems and Making Decisions 8002-300

CV: 2

Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact

  • Problem, Its Nature Scope, and Impact
  • Ways to Recognise, Define, Investigate, and Analyse Problems
  • Objective Setting in Relation to Problem
  • Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 16: Know How to Gather and Interpret Information to Solve a Problem

  • Gather and Interpret Information to Identify Possible Solutions to a Problem
  • Difference Between Data and Information
  • How to Calculate and Use Simple Averages and Basic Summary Statistics?
  • How to Prepare and Use Grouped Data and Tables?
  • Interpretation of Charts and Diagrams

Module 17: Know How to Evaluate Options to Make a Decision

  • Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
  • Importance of Adequate and Relevant Information for Effective Decision-Making
  • Identification of What Information is Relevant to Specific Decisions
  • Decision Making Techniques

Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

  • Plan the Implementation and Communication of the Decision
  • Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
  • Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities

Unit 8: Understanding Leadership 8002-308

CV: 2

Module 19: Understand leadership styles

  • Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
  • Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?

Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential

  • Assess Own Leadership Behaviours and Potential in Context
  • Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
  • Role of Trust and Respect in Effective Team Leadership

Unit 9: Understanding Conflict Management in the Workplace 8002-312

CV: 1

Module 21: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Individual and Team Performance at Work
  • Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace

Unit 10: Understanding Stress Management in the Workplace 8002-313

CV: 1

Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Causes and Impact of Stress in the Organisation
  • Symptoms of Stress in Self and Others
  • Practical Stress Management Techniques

Module 23: Understand How to Monitor a Team’s Performance Against the Plan

  • Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
  • How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
  • Principles of Counselling
  • Mentoring and the Mentoring Cycle
  • Range of Available Counselling and Support Mechanisms
  • Implications of Confidentiality

Unit 11: Understanding Discipline in the Workplace 8002-314

CV: 1

Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects of the Disciplinary Process
  • Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 25: Understand How to Monitor Discipline in the Workplace

  • Purpose of Disciplinary Procedure
  • Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
  • Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
  • Records and Other Means to Support and Monitor the Disciplinary Process

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Who should attend this ILM Level 2 Certificate in Team Leading Course?

The ILM Level 2 Certificate in Team Leading Training Course is well-suited for individuals seeking to enhance their understanding of Leadership and Management principles. While it proves beneficial for anyone aiming to gain such knowledge, its advantages are particularly pronounced for those occupying key roles such as:

  • Project Managers
  • Middle Managers
  • Team Leaders
  • Assistant Managers
  • Department Managers
  • Project Coordinators
  • Frontline Managers

Prerequisites of the ILM Level 2 Certificate in Team Leading Course

There are no formal prerequisites to attend this ILM Level 2 Certificate in Team Leading Training Course.

ILM Level 2 Certificate in Team Leading​ Course Overview

Team leading involves overseeing and guiding a group of individuals towards achieving common goals. Good team leadership can result in higher productivity, greater employee satisfaction, and improved business outcomes. The ILM Level 2 Certificate course can help you become a more confident leader while improving your abilities to encourage teams and personnel. This training course will foster a thorough understanding of effective leadership practices and enhances crucial abilities for leading and managing teams, giving individuals who want to flourish in team leadership jobs a strong foundation. Individuals with leadership skills, confidence in decision-making, communication and interpersonal skills, and a deeper understanding of how to motivate and engage team members can get highly paid jobs. This course is an excellent choice for individuals looking to enhance their leadership capabilities and progress in their careers.

In the 3-day ILM Level 2 Certificate in Team Leading Training course, delegates will learn the fundamental skills and knowledge required to become an effective team leader, including communication, motivation, problem-solving, and performance management. They will also develop their leadership skills and gain the confidence to lead and manage teams successfully in a variety of settings. This course will be taught by our expert trainers, who have years of experience teaching team leadership and management courses.

Course Objectives

  • To enhance verbal and written communication abilities with team members and stakeholders
  • To comprehend the responsibilities, duties, and expectations of a team leader position
  • To promote collaboration, teamwork, and effective contributions to team dynamics
  • To analyse, decide, and solve problems effectively considering team goals and needs
  • To create an inclusive work environment that values and respects individual differences
  • To instruct on how to handle disagreements and challenging circumstances at work

At the end of this training course, delegates will be able to communicate effectively with team members, motivate and engage team members, solve problems, delegate tasks, and make informed decisions. They will also be able to manage performance and development, ethical and professional leadership, personal effectiveness, and productivity as a team leader.

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What's included in this ILM Level 2 Certificate in Team Leading Course?

  • ILM Level 2 Certificate in Team Leading Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Certificate in Team Leading Certificate
  • Digital Delegate Pack

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ILM Level 2 Certificate in Team Leading Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 2 Certificate in Team Leading. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ILM Level 2 Certificate in Team Leading, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ILM Level 2 Certificate in Team Leading. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM Level 2 Certificate in Team Leading sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ILM Level 2 Certificate in Team Leading at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our ILM Level 2 Certificate in Team Leading offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ILM Level 2 Certificate in Team Leading FAQs

Team leading refers to the process of directing and managing a team to achieve a common goal.
Effective team leading requires skills such as communication, problem-solving, decision-making, delegation, motivation, and performance management.
Team leaders can motivate and engage team members by recognising and rewarding good performance, providing opportunities for growth and development, and fostering a positive work environment.
Effective team leading can bring benefits such as improved communication and collaboration among team members, increased productivity and efficiency, better decision-making, and higher employee satisfaction and retention rates.
This course is 3 days.
In this ILM Level 2 Certificate in Team Leading Training course, you will learn about the importance of motivation, problem-solving, decision-making, delegation, performance management, and personal effectiveness. You will also gain knowledge of the essential duties and qualities of a successful team leader, as well as various leadership philosophies and methods.
The training fees for ILM Level 2 Certificate in Team Leading certification in India starts from INR64995
The Knowledge Academy is the Leading global training provider for ILM Level 2 Certificate in Team Leading.
Please see our ILM Level 2 courses available in India
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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