ITIL® 4 Strategist: Direct, Plan and Improve Training Overview

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Introduction and Key Concepts

  • Direct, Plan, and Improve
  • Scope of Control
  • Direction
    • Mechanisms for Direction
    • Policies
    • Guidelines
    • Risks
    • Controls
  • Planning
    • Strategy and Strategic Planning
    • Tactics and Tactical Planning
    • Operations and Operational Planning
    • Methods
  • Improvement
    • The Role of Measuring and Reporting.
    • Operating Model
    • Operating Model – The ITIL Service Value Chain
    • Mapping Operating Models
    • Applying the Guiding Principles
  • Value, Outcomes, Costs, and Risks in DPI

Module 2: Strategy and Direction

  • Cascading Objectives
  • Cascading Requirements
  • Defining the Structures and Methods Used to Direct Behaviors and Make Decisions
  • Governance Structures Used for Decisions-making
  • Key Governance Structures and their Roles
  • Governance Structures Used for Decisions-making
  • Governance and the Service Provider
  • Placing Decision-making at the Right Level
  • Impacts of Governance on DPI
  • Role of Risk Management in DPI
  • Role of Risk and Risk Management in Planning and Improvement
  • Portfolio Management
  • Building, Communicating, and Advocating
  • A Simple Business Case Structure
  • Effective Policies
  • Effective Controls
  • Effective Guidelines

Module 3: Assessment and Planning

  • Basics of Assessment
  • Effective Assessment
  • Types of Assessment
  • Assessment Objectives
  • Collection of Current State Data or Other Evidence
  • Choosing an Assessment Method
  • Assessment Methods and their Outputs
  • Gap Analysis
  • SWOT Analysis
  • Change Readiness Assessment
  • Customer/User Satisfaction Analysis
  • SLA Achievement Analysis
  • Benchmarking
  • Maturity Assessments
  • Defining Assessment Objectives and Criteria

Module 4: Introduction to Value Stream Mapping

  • Introduction to Value Stream Mapping
  • Lean
  • Avoiding Local Optimization
  • Value of Value Stream Mapping
  • Developing a Value Stream Map
  • Types of Waste
  • Muda Subcategories
  • Developing a Value Stream Map
  • Increasing the Detail in Value Stream Maps
  • Typical Mistakes in Value Stream Mapping

Module 5: Measuring and Reporting

  • Basics of Measuring and Reporting
  • Developing a Value Stream Map
  • Defining and Using Measurements and Reporting
  • Reasons for Measuring
  • Types of Measurements
  • Measurement Cascades and Hierarchies
  • Planning and Evaluation Model
  • Balanced Scorecard
  • IT Component-to-Scorecard Hierarchy: Metric Tree
  • Organizational Improvement Cascade
  • Success Factors and KPIs
  • Leveraging SMART
  • KPIs Influence Behavior

Module 6: Measurement and the Four Dimensions

  • Measurement of Organization and People
  • Measurement of Information and Technology
  • Measurement of Partners and Suppliers
  • Measurement of Value Streams and Processes
  • Lagging and Leading Indicators
  • Process Metrics
  • Flow Efficiency

Module 7: Continual Improvement

  • Creating a Continual Improvement Culture
  • Continual Improvement of the Service Value Chain and Practices
  • Continual Improvement in Organizations
  • Continual Improvement Model
  • What is the Vision?
  • Visions for Planned Improvements
  • Where are we now?
  • Assessments
  • Where Do We Want to be?
  • Prioritizing and Scoping Outcomes
  • Making the Business Case and Reaching an Agreement
  • Creating an Action Plan
  • Working Iteratively
  • Conducting an Improvement Review
  • Identifying Additional Improvement Opportunities
  • Using Measurement and Reporting in Continual Improvement

Module 8: Communication and Organizational Change Management (OCM)

  • Communication Principles
  • Communication is a Two-Way Process
  • Method of Communication
  • Message is in the Medium
  • Defining and Establishing Feedback Channels
  • Identifying and Communicating with Stakeholders
  • Stakeholder Mapping

Module 9: Basic of Organizational Change Management (OCM)

  • Basics of OCM
  • Essentials for Successful Improvement
  • OCM Throughout Direction, Planning, and Improvement
  • OCM and Direction
  • OCM and Planning
  • OCM and Improvement
  • OCM Throughout the Service Value Chain
  • Feedback and Metrics
  • Actions

Module 10: Developing a Service Value System

  • Adopting the Guiding Principles
  • Centre of Excellence for Service Management
  • Dimensions of Service Management in the SVS
  • Establish Effective Interfaces Across the Value Chain
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Focus on Value Streams
  • Relationship Between Value Streams and Practices
  • Designing a Workflow
  • Considerations for Efficient Design
  • Theory of Constraints
  • Kanban Technique for Managing Work

Show moredowndown

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in India is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in India to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in India is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in India, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

Course Objectives

  • To gain in-depth knowledge about policies, controls, and guidelines for providing direction
  • To attain knowledge about governance structures used for decisions-making
  • To get familiar with gap analysis and SWOT analysis for better assessment
  • To acquire knowledge building, communicating, and advocating for portfolio management
  • To know about the structures and methods used to direct behaviors
  • To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in India, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

Show moredowndown

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
  • Digital Delegate Pack

Show moredowndown

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

Show moredowndown

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

live-classes

Live classes

Join a scheduled class with a live instructor and other delegates.

interactive

Interactive

Engage in activities, and communicate with your trainer and peers.

best-trainers

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

enterprise

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

global

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Unlock your potential with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Strategist: Direct, Plan and Improve Training sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Strategist: Direct, Plan and Improve Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our ITIL® 4 Strategist: Direct, Plan and Improve Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Strategist: Direct, Plan and Improve Training FAQs

This training provides skills for effective IT management, focusing on continual improvement, strategic planning, and organizational change within the ITIL® 4 framework.
DPI enhances organizational agility, fosters continuous improvement, optimizes resources, and improves decision-making, leading to more effective management and alignment of business strategies with operational execution.
You will learn strategic planning, improvement practices, and how to effectively direct organizational change within the ITIL® 4 framework.
No formal prerequisites are required to attend this ITIL® 4 Strategist: Direct, Plan, And Improve Training Course.
In this ITIL® 4 Strategist: Direct, Plan and Improve Certification, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course is 2-Days
If you aim to enhance service management practices, particularly at the service desk, and wish to apply ITIL 4 concepts effectively, this course is ideal for you.
Upon registering for this ITIL® 4 Strategist: Direct, Plan and Improve Training, you will receive the course confirmation details immediately.
Yes, we offer support for this ITIL® 4 Strategist: Direct, Plan and Improve Certification.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Strategist: Direct, Plan and Improve Course.
The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Trainingin India starts from INR64995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

ITIL® 4 Strategist: Direct, Plan And Improve Training in India

backBack to course information

Complete ITIL® 4 Managing Professional (MP) Certification Path

Save upto 40%
5 courses

Total without package:  INR349975

Package price:  INR209995 (Save INR139980)

Purchase now

ITIL® Strategic Leader (SL) Certification Path

Save upto 40%
2 courses

Total without package:  INR154990

Package price:  INR92995 (Save INR61995)

Purchase now
cross

BIGGEST HALLOWEEN
SALE!

GET THE 40% EXTRA OFF!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.