Relationship Sales Training in Pretoria

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Relationship Sales Training

Pretoria

Relationship Sales Training in Pretoria helps learners understand relationship selling, buyer behaviour, profiling, listening skills, emotional intelligence, trust, and customer loyalty. Professionals develop skills to build long-term customer relationships and improve sales effectiveness.

Learn how to build a loyal sales relationship with the customers and organisations.
Become a better salesperson by implementing the Relationship Sales process.
Learn how to improve your sales interactions using Relationship Selling techniques.

Dates & Prices

SALE LIVE

SAVE 60% BLACK FRIDAY

Relationship Sales Training Black Friday Offers

Relationship Sales Training is part of our Black Friday sale. Lock in 60% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM R12,195 ~~R30,495~~ SAVE R18,300

Offer ends 27 November 2026

Relationship Sales Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Relationship Sales Training Course Outline

Module 1: Introduction to Relationship Sales

What is Relationship Selling?
Understanding Buyer Behaviour
Methods of Profiling Customers
How to Recognise Them?
How to Deal with Behaviour Styles?
Relationship Selling Process
Partnership: An Evolved Form of Relationship Selling

Module 2: Relationship Selling: Techniques and Examples

Understand Relationship Selling Techniques
Listening Skills
Barriers to Listening
Understand Relationship Selling Techniques
Use of Language

Module 3: Relationship Selling and Customer Loyalty

Conceptual Framework
- Associations Between Salesperson-Specific Relationship Variables
- Trust in the Firm
- Firm Service Quality
- Attitudinal Loyalty
- Loyalty Behaviours

Module 4: Become Better Salesperson through Relationship Selling

Emotional Intelligence
Understand Being More Sensitive to Feelings
How do you Build Relationships with Prospects?
Types of Questioning Techniques
Questioning Skills
How to Find Information to Build Meaningful Relationships?
Types of Sales Relationships
How to Improve Your Sales Relationships?
What Does it Mean to be Assertive?
Presenting Clear Messages
How to Influence Others?

Module 5: Sales Relationship Ladder

Spectator
Vendor
Preferred Provider
Business Consultant
Partner

Module 6: Relationship Sales Vs Traditional Selling

Relationship Sales Vs Traditional Selling
- Consulting
- Consumer Interest
- Planning
Sales Methodologies
A Conflict Resolution Model – Thomas and Kilmann
- Competing/Forcing Mode
- Accommodating Mode
- Avoiding Mode
- Collaborating Mode
- Compromising Mode

Who Should Attend this Relationship Sales Training Course?

Our Relationship Sales Course is designed to equip delegates with the skills and expertise necessary to excel in driving sales through building and nurturing strong relationships with customers. This course Sales Training Course is especially beneficial for the following professionals:

Sales Professionals
Sales Team Leads
Account Managers
Business Development Executives
Entrepreneurs and Business Owners
Customer Relationship Managers
Sales Managers

Prerequisites of the Relationship Sales Training Course

There are no formal prerequisites for the Relationship Sales Course. However, a solid understanding of sales concepts and relationship-building skills would be beneficial for the delegates.

Relationship Sales Training Course Overview

Relationship Sales Training introduces the principles of building and maintaining customer relationships. It covers relationship selling, customer engagement, value-based sales techniques, and explains how strong customer relationships support long-term sales success.

This training develops knowledge of relationship selling, customer communication, and buyer engagement. Delegates learn how to build trust, understand customer needs, and deliver value throughout the sales process.

This 1-Day course offered by The Knowledge Academy enables delegates to apply relationship selling techniques in professional environments. Delegates can strengthen customer relationships, improve customer engagement, and support successful sales outcomes.

Relationship Sales Training Course Objectives

To understand the importance of Relationship Selling
To learn how to build and maintain relationships with customers
To identify the key skills and techniques of relationship selling
To practice relationship-selling skills through role-playing and other exercises
To develop a personal relationship selling style that is authentic and effective
To apply relationship selling techniques to enhance customer loyalty and long-term business growth

At the end of this training, delegates learn to implement sales techniques in an organisation. They also learn to build effective relationships with customers more effectively. By attending this training, delegates also learn to identify the steps in the relationship-selling process and improve their sales relationship with prospects.

What’s Included in this Relationship Sales Training Course?

World-Class Training Sessions from Experienced Instructors
Relationship Sales Course Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Relationship Sales Training in-house or onsite training Pretoria. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,536 organisations

The Knowledge Academy is an approved training supplier to 53,536 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Pretoria venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pretoria is one of the three capital cities within South Africa, it has a population of around 740,000 inhabitants. The city is northeast of the city of Johannesburg in the northeast region of South Africa. Pretoria’s main spoken language is Afrikaans as well as Pedi, Tswana, Zulu and English. The city has a large white community with white designated areas.The city of Pretoria has an unemployment rate of around 25.8%.Pretoria has the largest residential universities within South Africa, Tshwane University of Technology offers various diplomas and degrees in vocational courses. The university has around 60,000 enrolled students. Tshwane has two faculties, Science and Arts.

Ways to take Relationship Sales Training in Pretoria

Classroom

Face to face with your trainer in a small group, at our Protea Hotel Hatfield venue in Pretoria.

Best for: people who learn best in the room.

1 day · next Fri 12 Feb 2027

See classroom dates

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 2 Apr 2027

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

Relationship Sales Training Schedule in Pretoria

Classroom · Pretoria Soonest

Next: Fri 12 Feb 2027

4 dates in 2027 · 1 day · R56,695

View classroom dates

Live Online · Same trainer and syllabus

Next: Fri 2 Apr 2027

5 upcoming dates · 1 day · R30,495

View online dates

Classroom · Pretoria

Online Instructor-Led

Online Self-Paced

Onsite

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Package deals for Relationship Sales Training in Pretoria

Our training experts have compiled a range of course packages on a variety of categories in Relationship Sales Training, to boost your career. The packages consist of the best possible qualifications with Relationship Sales Training, and allows you to purchase multiple courses at a discounted rate.

Relationship Sales Training in Pretoria FAQs

What is Relationship Selling?

Relationship Selling focuses on building long-term relationships with customers, prioritising trust and customer satisfaction over short-term sales, to drive repeat business and customer loyalty.

Are there any prerequisites to attend this Relationship Sales Training?

There are no formal prerequisites for the Relationship Sales Course. However, a solid understanding of sales concepts and relationship-building skills would be beneficial for the delegates.

Who should attend these Relationship Sales Training Courses?

Sales professionals, account managers, customer service representatives, and business development executives looking to build stronger customer relationships should attend this course.

What are the benefits of taking this Relationship Sales Training?

The benefits of this course include improved customer loyalty, increased sales through repeat business, enhanced communication skills, and a deeper comprehension of customer needs.

Why is building relationships important for business?

Building relationships fosters customer loyalty, leads to repeat business, and creates long-term value, which is essential for sustained business growth.

What will I learn in this Relationship Sales Training?

You’ll learn techniques for building trust, effective communication strategies, customer engagement methods, and creating long-term value for clients.

What does Relationship Sales Certification aim to achieve?

This training certification validates your ability to build and maintain strong customer relationships, enhancing your credibility and effectiveness in sales.

What is included in this Relationship Sales Training Course?

This course comes with a 1-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.

What is the duration of this Relationship Sales Course?

The duration of the Relationship Sales Course spans for 1 day.

Which individuals or roles require Relationship Sales Certification?

Sales Professionals, Account Managers, and Customer Service Representatives who focus on long-term customer relationships benefit from this certification.

What is the significance of holding a Relationship Sales Certification?

Holding this certification demonstrates your expertise in relationship selling, making you a valuable asset to any sales team.

Do you offer 24/7 support for this Relationship Sales Course?

Yes. The Knowledge Academy offers 24/7 support for delegates before, during, and after this course.

Do you provide self-paced Relationship Sales Training Course?

The Knowledge Academy provides flexible self-paced training for these courses. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

What is the difficulty level of this Relationship Sales Certification Course?

The course is moderately challenging and suitable for both beginners and experienced sales professionals.

What jobs can I expect based on this Relationship Sales Course?

Jobs include Account Manager, Sales Representative, Customer Relationship Manager, and Business Development Executive.

Do you provide corporate training for this Relationship Sales Course?

Yes, corporate training options are available to help organisations enhance their teams' relationship-building skills.

Who should I contact if I am unable to access this Relationship Sales Training Course?

Should you encounter any difficulties accessing the Relationship Sales Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.

Why should I take this Relationship Sales Course?

The course equips you with essential skills to build strong customer relationships, enhancing your sales effectiveness and career prospects.

What is the qualification for this Relationship Sales Training Course?

No formal qualifications are required, but experience in sales or customer engagement can be helpful.

What to do after this Relationship Sales Training Course?

Consider applying your skills in real-world sales roles, pursuing advanced certifications, or focusing on key accounts to maximise relationship value.

Do you need Sales Certification before completing Relationship Sales Training?

No, prior sales certification is not required, but it may enhance your understanding of the concepts covered.

Is it necessary to have a background in other Sales Courses to take Relationship Sales Training?

No, a background in other sales courses is not necessary, though it may enhance your learning experience.

What is the cost/training fees for Relationship Sales Training in Pretoria?

The training fees for Relationship Sales Training in Pretoria starts from R30495

Which is the best training institute/provider of Relationship Sales Training in Pretoria?

The Knowledge Academy is one of the Leading global training provider for Relationship Sales Training.

What are the best Sales Training courses in Pretoria?

Please see our Sales Training courses available in Pretoria

Customers Reviews

Emanuel Costa

I think the trainer was good, connected with the audience and passed on the message in a clear manner

Ermelinda Emma

I recommend it because it was really interesting and useful, especially for my work as a trainer for listening to inbound and outbound calls.

David Kirkland

Pete was great, very insightful

Fletcher De Meo

great presenter, well spoken, friendly

Request For Pricing

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water