Microsoft Outlook 2019 MO400 Training | Microsoft 365 Training in Cape Town

Microsoft Outlook 2019 MO400 Training Course Outline

Module 1: Manage Outlook Settings and Processes

• Customise Outlook Settings
  • Change the Display of Messages, Calendar Items, Contact Records, and Tasks
  • Add Accounts
  • Configure Automatic Replies
• Configure Mail Settings
  • Specify Default Fonts for New Messages and Responses
  • Customise Reply Message Settings
  • Create, Assign, and Modify Signatures
• Perform Search Operations
  • Create Search Folders
  • Search for Messages, Calendar Items, Contacts, and Tasks
  • Search by Using Advanced Find
• Print and Save Information
  • Print Message, Calendar, Contact, and Task Information
  • Save Message Attachments
  • Preview Message Attachments
  • Save Messages in Alternative Formats

Module 2: Manage Messages

• Create Messages
  • Add or Remove Message Attachments
  • Designate Recipients by Using Courtesy Copy (Cc) and Blind Courtesy Copy (Bcc)
  • Use @Mention to Get Someone’s Attention
  • Forward and Reply to Messages
  • Flag Outgoing Messages for Follow Up
  • Set the Importance and Sensitivity of Outgoing Messages
• Insert Message Content
  • Insert Hyperlinks
  • Insert Images
  • Add Signatures to Individual Messages
• Organise and Manage Messages
  • Sort Messages
  • Create Folders
  • Move Messages Between Folders
  • Categorise Messages
  • Flag Received Messages
  • Ignore Conversations
  • Change the Display of Messages

Module 3: Manage Schedules

• Create and Manage Calendars
  • Set Calendar Work Times
  • Manage Multiple Calendars
• Create Appointments, Meetings, and Events
  • Create Recurring Calendar Items
  • Cancel Meetings
  • Create Calendar Items from Messages
  • Set Calendar Item Times and Time Zones
  • Set Up Meetings by Using the Scheduling Assistant
  • Set Availability for Calendar Items
• Organise and Manage Appointments, Meetings, and Events
  • Forward Calendar Items
  • Configure Reminders
  • Invite Meeting Participants
  • Respond to Invitations
  • Update Individual or Recurring Calendar Items

Module 4: Manage Contacts and Tasks

• Create and Manage Contact Records
  • Import Contacts from External Sources
  • Edit Contact Information
  • Share Contacts
• Create and Manage Contact Groups
  • Create and Delete Contact Groups
  • Add Contacts to Existing Contact Groups
  • Update Contacts Within Contact Groups
  • Delete Contact Group Members
• Create and Manage Tasks
  • Create and Manage Tasks

Who should attend this Microsoft Outlook 2019 MO400 Training Course?

The Microsoft Outlook 2019 MO400 Course is ideal for professionals and individuals who rely on email and calendar management tools in their day-to-day activities. The following professionals will benefit from this Microsoft Office 365 Training course:

• Office Administrators
• Executive Assistants
• Project Managers
• Sales Professionals
• Customer Service Representatives
• Business Owners
• HR Professionals

Prerequisites of the Microsoft Outlook 2019 MO400 Training Course

There are no formal prerequisites for the Microsoft Outlook 2019 MO400 Course.

Microsoft Outlook 2019 MO400 Training Course Overview

Outlook allows you to send and receive emails, manage calendars, save contact names or numbers, and track tasks. Microsoft Outlook 2019 is the new version that comes with new features that are great for email marketers. Outlook’s major purposes are to assist with scheduling emails, creating new meetings, appointments, tasks, or contacts from one window, and sending similar emails quickly with quick parts.

Professionals across various industries, including office administrators, executives, sales representatives, and customer service professionals, should aim to master Microsoft Outlook. It serves as a pivotal tool for email communication, scheduling meetings, and maintaining contact databases. Proficiency in Microsoft Outlook streamlines daily tasks, enhances communication, and contributes to better time management, which is crucial for career success.

The Knowledge Academy's 1-day Microsoft Outlook 2019 MO400 Course provides a comprehensive understanding of Outlook's features and functionalities. Delegates will learn how to effectively manage emails, calendars, and contacts, resulting in improved productivity and organisation. This course empowers delegates with practical skills that can be immediately applied in their professional roles, making them more efficient and effective in their daily tasks.

Course Objectives

• To enable delegates to proficiently manage and organise their emails using Microsoft Outlook 2019
• To teach delegates effective techniques for scheduling and managing appointments, meetings, and tasks within Outlook's calendar feature
• To provide a thorough understanding of contact management, allowing delegates to maintain and utilise contact databases efficiently
• To instruct delegates on advanced email management
• To familiarise delegates with Outlook's collaboration tools, such as sharing calendars

Upon completion of this Microsoft Office 365 Training course, delegates will benefit by gaining practical expertise in Microsoft Outlook 2019, enabling them to handle email communication, appointments, and contacts effectively.

What’s included in this Microsoft Outlook 2019 MO400 Training Course?

• World-Class Training Sessions from Experienced Instructors
• Microsoft Outlook 2019 MO400 Certificate
• Digital Delegate Pack