Conflict Management | Management Training in Durban

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Conflict Management Training

Durban

In this Conflict Management Training in Durban, learners develop practical skills in identifying causes of conflict, managing emotions, and resolving disputes constructively. The course focuses on conflict resolution stages and strategies, de-escalation methods, and feedback approaches to improve collaboration and a productive workplace.

Build practical conflict resolution skills with Conflict Management Training
Improve communication, negotiation, and workplace relationships effectively
Handle disputes confidently and enhance team collaboration and performance

Dates & Prices

Conflict Management Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

Conflicts
Conflict Management in the Organisation
Importance of Conflict Management

Module 2: Concept of Conflicts

Transition of Conflict Management
- Traditional View
- Human Relation View
- Inter-Actionist View
Forms of Conflict in Organisation
- On the Basis of Direction
- On the Basis of Levels

Module 3: Causes of Conflicts

Personality Clashes
Unrealistic Needs and Expectations
Business Values
Unresolved Workplace Issue
Increase in Workload

Module 4: Techniques

Forcing
Win-Win (Collaboration)
Compromising
Withdrawing
Smoothing

Module 5: Types of Conflict Management

Intrapersonal Conflict
Interpersonal Conflict
Interdepartmental Conflict

Module 6: Conflict Resolution

Stages of Conflict
Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

Triangle of Truth
Receiving Feedback
Seek Feedback on an Ongoing Basis
Listen Carefully
Thank the Giver of the Feedback
Reflect
Look Forward

Module 8: How to Prevent Future Conflict?

How to Prevent Future Conflicts

Who Should Attend this Conflict Management Training?

The Conflict Management Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

Managers
Supervisors
Human Resources (HR) Professionals
Team Leaders
Project Managers
Healthcare and Social Services Professionals
Business Professionals

Prerequisites of the Conflict Management Training

There are no formal prerequisites for this Conflict Management Course.

Conflict Management Training Overview

Conflict Management Training Online provides an understanding of identifying, managing, and resolving workplace conflicts effectively. It covers communication techniques, conflict resolution strategies, and approaches to maintaining positive working relationships.

This training enables delegates to develop skills in handling disagreements constructively and improving collaboration. It supports better teamwork, enhances morale, and strengthens a positive organisational culture.

This 1-Day course offered by The Knowledge Academy enables delegates to apply conflict management techniques in real-world scenarios. It equips them with practical skills to resolve disputes and foster productive workplace environments.

Conflict Management Training Course Objectives

To equip delegates with the knowledge and skills necessary to handle conflicts effectively
To provide an understanding of various Conflict Management techniques
To teach delegates how to maintain positive relationships with colleagues and team members
To address the emotional aspects of conflicts and offer strategies for managing them
To explore the different phases of conflict and the conflicting resolution model
To enable delegates to manage and overcome conflicts within the organisation proactively

Upon completion of this Conflict Management Course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. Explore The Knowledge Academy’s wide range of Management Courses to further develop your expertise.

What’s Included in this Conflict Management Training?

World-Class Training Sessions from Experienced Instructors
Conflict Management Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Conflict Management Training in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take Conflict Management Training in Durban

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Conflict Management Training in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Conflict Management Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Conflict Management Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Conflict Management Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Conflict Management Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Conflict Management Training in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Conflict Management Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Conflict Management Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Conflict Management Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Conflict Management Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Conflict Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Conflict Management Training Schedule in Durban

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Conflict Management Training in Durban

Our training experts have compiled a range of course packages on a variety of categories in Conflict Management Training, to boost your career. The packages consist of the best possible qualifications with Conflict Management Training, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%2 Courses

First Line Manager Mastery Package

Time Management Training R30495
Conflict Management Training R30495

Total Without Package: R60990

Package Price: R36595 (Save R24395)

Purchase now

Conflict Management | Management Training in Durban FAQs

What is Conflict Management?

Conflict Management is the process of identifying, addressing, and resolving disagreements effectively. It focuses on maintaining positive relationships while achieving constructive outcomes.

What is Conflict Management Training?

Conflict Management Training Online provides the delegates with skills on how to deal with conflicts at work in a professional manner. It assists in the enhancement of communication, negotiation, and problem- solving abilities.

Do you offer 24/7 support for this Conflict Management Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in this Conflict Management Course?

In this Conflict Management Course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the benefits of this Conflict Management Training?

Conflict Management Training Online enhances communication, minimises tension at work, and improves teamwork. It also aids in the establishment of stronger relations and a favourable working atmosphere.

What is the duration of this Conflict Management Course?

This Conflict Management Training takes 1-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

Is this Conflict Management Training useful for managers?

Yes, it assists managers in resolving such conflicts between teams and remaining productive. It will also help in effective leadership and decision-making.

Is this Conflict Management Course useful for team leaders and supervisors?

Yes, it allows team leaders and supervisors to resolve conflicts and enhance cooperation on the team level. It also empowers their communication and leadership competence.

Do you provide online training for this Conflict Management Course?

Yes, The Knowledge Academy offers flexible online learning options for this Conflict Management Certification, allowing you to complete the course at your own pace and from any location, making it convenient for working professionals.

Do you provide self-paced Conflict Management Online Training?

Yes, The Knowledge Academy provides flexible self-paced training option for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Who should I contact if I am unable to access this Conflict Management Training?

If you are unable to access your Conflict Management Training, contact the support team at The Knowledge Academy via our customer service email or phone number provided on our website for prompt assistance and resolution of your issue.

What skills will I gain from this Conflict Management Training Course?

You will acquire communication skills, negotiation skills, problem-solving skills and conflict resolution skills from this Conflict Management Training. The skills assist in dealing effectively with workplace conflicts.

Does this course include real-life scenarios?

Yes, there are practical cases in this Conflict Management Course to be expertise workplace conflict management. This aids in gaining trust to be able to cope with real-life scenarios.

Does this course help with conflict de-escalation?

Yes, Conflict Resolution Training Course provides skills on how to deal with emotions and cause less tension during disputes. This assists in solving the problems in an amicable manner.

What topics are covered in this Conflict Management Online Course?

The topics covered in this Conflict Management Online Course are the types of conflict, communication techniques, methods of negotiation and resolving techniques. It also discusses behaviour and relationship management in the workplace.

What are the career prospects after getting certified in the Conflict Management Training Course?

Delegates are able to improve their functions in the management, HR, leadership and team coordination roles with this Conflict Management Training Online. These are competencies that can be used in any sector, and which helps attaining senior level roles.

Can this Conflict Management Training help in personal stress management?

Yes, Conflict Resolution Training assists delegates in controlling emotions and reacting to conflicts without anxiety. This will help reduce stress levels and improve well-being.

How does this training stay current with workplace trends?

The Conflict Resolution Course has been updated on a regular basis to capture the current-day changes in the workplace. This will give the delegates relevant and applicable skills.

Will I receive a certification upon completing this Conflict Management Certification Training?

Yes, after completing this Conflict Management Course, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What is the difference between Conflict Management Training and Conflict Resolution Training?

Conflict Management Training is concerned with providing skills in dealing with and managing conflicts throughout one's lifetime. Conflict Resolution Training is about the resolution of conflicts at an early point and the achievement of a solution.

Why choose The Knowledge Academy in Durban over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Conflict Management Training in Durban?

The training fees for Conflict Management Training in Durban starts from R30495

Which is the best training institute/provider of Conflict Management Training in Durban?

The Knowledge Academy is one of the Leading global training provider for Conflict Management Training.

What are the best Management Courses courses in Durban?

Please see our Management Courses courses available in Durban

Customers Reviews

David Carter

Trainer was really engaging which made the course more enjoyable

Shaynne Phyffer

Great trainer

Ani Polychronopoulou

Knowledgable about the subject, approachable, good delivery skills

Kevin Albury

Great course for all members of staff

Simone Jesus

The trainer was brilliant. He explained everything really well and made the whole session very dynamic and easy to follow. I found his approach really helpful, and I genuinely enjoyed the training.

Paula Kayser

Very good

Maryam Kamil

very professional and I like is way in running this training

Philippa Gibson

Lee was engaging, Interested and informative.

Katie Webb

Really useful training

Martina Quitadamo

Competent and engaging

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water