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Leadership Training

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Leadership Skills Course Outline

Introducing to Leadership Theories

  • Define Leadership
  • Leadership Philosophies
  • Behaviour Studies of Leaders
  • Leaders

Leadership Styles

  • What is Leadership Style?
  • Styles of Leadership

Organisations and Culture

  • Morgan’s Organisational Metaphors
  • Define Culture
  • Culture is both Subjective and Objective
  • Culture is Multileveled and Dynamic
  • Individual vs Group Orientation
  • Cross-Cultural Behaviours

Dealing with Difficult or Tricky People

  • Dealing with Difficult People

Understanding the Importance of Motivation

  • Theories of Motivation
  • Motivating the Team to Perform

Stages of Team Development

  • What is a Team?
  • Why does a Team Need Leading?
  • Team Development
  • Team Building
  • Ways to Build your Team

Team Roles – Roles within your Team Using the Belbin Theory

  • Team Roles
  • Who is on Your Team?
  • Delegation: Benefits, Barriers, Checklist
  • Belbin

Change Management

  • What is Change management?
  • Dealing with Change

Influences of Change

Field-Force Analysis

Culture and Change

  • What is Organisational Culture?
  • Culture and Change
  • Culture Develops and How to Identify it?

Effective Communication

  • The Communication Process
  • Types of Communication
  • Communicating with Impact
  • Communicating Clearly

Leadership Skills Learning Outcomes:

  • Identify the critical factors which influence their performance as managers and those reporting directly to them
  • Describe your own interpersonal relationship style and its impact on those they lead
  • Be better able to lead the variety of people they manage and control resources
  • Understand the communication processes necessary to develop an effective team
  • Improve their planning and management of teams and tasks

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There are no prerequisites for this course.

Who should attend this Leadership Training Course?

This course is recommended for individuals of all levels wishing to improve their leadership skills. Individuals interested in moving towards Management roles, new Managers, Supervisors, Team Leaders, or even experienced Managers looking to refresh their understanding.

Leadership Skills Overview

Leadership is an important skill for the business professional. To start your leadership role or beginning to develop the necessary skills to become an effective leader, you will need to understand some fundamental leadership skills. This leadership course will introduce you to the key elements of effective and successful leadership needed to develop your knowledge.

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What's Included in this Leadership Training Course?

  • The Knowledge Academy Leadership Skills courseware folder
  • Certificates
  • Experienced Instructors
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Supervising a Team Course Outline

This Introduction to Supervising a Team training course will cover the following:

Module 1: The Role of the Supervisor

  • The skills required within supervising
  • Expectations and objectives for the workshop
  • Strengths and weaknesses observed in others
  • Difficulties associated with supervision

Module 2: Interpersonal Skills

  • The art of assertiveness
  • Influencing others
  • Understanding key communication skills within supervising

Module 3: Motivation

  • What is the motivation? 
  • Internal and external motivation within supervision
  • Application of theories within supervision
  • Analysis of the workplace
  • Identification of improvement areas
  • Motivators

Module 4: Power of Planning

  • The importance of time management
  • How to plan
  • Successful delegation
  • Effective decision-making

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Who should attend this Leadership Training Course?

This course is designed for current or prospective supervisors who would like to enhance their skills in overseeing a team to produce the most productive outcomes for the company, whilst creating positive morale amongst the team.


There are no prerequisites for enrolling on this Introduction to Supervising a Team training course, therefore anybody can attend.

Introduction to Supervising a Team Course Overview

This 1-day Introduction to Supervising a Team training course aims to provide delegates with an overview of the benefits and techniques behind the effective overseeing of a team. This course will focus on the specific role of a supervisor, the necessary interpersonal skills, motivational tools and techniques, and the importance of efficient planning. The combination of all these factors will enable a supervisor to increase morale and productivity of the team, making the business more profitable and a satisfied team.

This Introduction to Supervising a Team course comes under the topic of Leadership Training, which is composed of several courses, of a range of complexities, which enables delegates to develop their skills and understanding of Leadership. Some of these courses include Successful People Management and Team Leadership and Leadership Skills.

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What's included in this Leadership Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Successful People Management and Team Leadership Course Outline

The course covers the following topics:

  • The role of a leader
  • What makes a good leader?
  • Managing change
  • Demotivation and other issues
  • Effective communication
  • Delegation
  • Motivation
  • Measuring performance

By the end of the course, you will:

  • Understand your role as a leader
  • Learn how to deal with change and conflict
  • Know how to keep team members motivated
  • Know how to measure performance and stay on track

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Who should attend this Leadership Training Course?

This course is intended for new or aspiring managers, team leaders and supervisors. 


There are no prerequisites to attend.

Successful People Management and Team Leadership Course Overview

Knowing how to handle people correctly can be the difference between good management and bad management. This 1-day course equips new supervisors and managers with the skills they need to motivate their team and succeed as a leader. You’ll learn tools and techniques to motivate team members, manage performance, deal with problems and more.

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What's included in this Leadership Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Agile Leadership Training Course Outline

Module 1: Getting Started with Agile

  • What Exactly is Agile?
  • Agile Basic Concepts
  • Agile and Lean
  • 5 Principles of Lean
  • Agile Manifesto
  • Principles of Agile Development
  • Agile Practices and Tools

Module 2: All You Need to Catch Agile Leadership

  • What is Agile Leadership?
  • Embracing Uncertainty to Increase Business Value
  • Adding Business Value to the Organisational Mission
  • Agile Development Methodologies
  • Identifying Business Values
  • Lean Six Sigma
  • Sharpening your Influencing Skills
  • Agile Leadership Framework
  • Problem Solving
  • Emotional Intelligence for the Agile Leader
    • Cultivating your Emotional Intelligence
  • Appreciating Diverse Organisational Cultures
  • Creating an Agile Environment
  • Implementing your Agile Leadership Action Plan

Module 3: Approved Agile Methods

  • Scrum Overview
  • Scrum Planning
  • Core Values of Scrum
  • Sprint Artifacts (Deliverables)
  • Agile Tools

Module 4: Agile Manager’s Role

  • Managers Versus Self-Organisation
  • What is a manager?
  • Lean Management
  • Agile Management
  • Agile Leader

Module 5: Need of CEO’s Contribution

  • What is a CEO?
  • Roles and Responsibilities of the CEO
  • Corporate Structure of a Company

Module 6: Motivating the Agile Workforce

  • Why Motivation is Essential for Knowledge Workers?
  • Self-Direction, Self-Organisation
  • Learning Enterprise

Module 7: Self-Organisation

  • Letting the Team Go
  • Delegation is Not a Zero-Sum Game
  • Complex Environments
  • Self-Organisation is Not Self-Management
  • Self-Organising Team
  • Managing Self-Organising Teams
  • Visibility and Reporting in an Agile Environment

Module 8: Agile Culture and Driving Change

  • What Corporate Culture is and is Not?
  • Hiring and Firing According to Culture
  • Storytelling
  • Taking Your Time
  • Change Patterns

Module 9: Agile Leadership – Final Thoughts

  • Continuous Improvement
  • Agile is Not a Place
  • What Message Are You Communicating?
  • Think and Act Like an Owner
  • Role of Leadership in an Agile Company

Learning Objectives

In this Agile Leadership training course, delegates will learn how:

  • To sharpen their influencing skills
  • To manage self-organise teams
  • To corporate structure of a company effectively
  • To implement the principles of Agile development
  • To appreciate diverse organisational cultures
  • To embrace uncertainty to increase business value
  • To use approved Agile methods
  • To change patterns in Agile culture
  • To implement Agile Leadership framework
  • To think and act like an owner

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Who is this Agile Training course for?

This one-day Agile Leadership course is designed for Managers and Individual Contributors.


There are no prerequisites needed to attend this course, however an understanding of what Agile is may help you.

Agile Leadership Training Course Overview

Agile is the name of a broad series of project management practices that focuses on building products incrementally using feedback and empowering teams and their leaders to create physical products throughout the development lifecycle rather than documentation. Agile leadership includes an environment through which a leader constantly goes through a leading change and takes resourceful decisions. Agile leaders have passion and crave for learning, developing people, creating, and communicating, and open innovation ideas for the organisational vision. Therefore, they are the most in-demand professionals. It allows individuals to be open to the ideas and influence of others no matter what their position and status is.

This 1-day Agile Leadership training course provides delegates with comprehensive knowledge on the Agile leadership framework and how to practically use it to create an Agile environment within their organisation, which will allow them to carry their job more effectively. The course focuses on concepts such as embracing uncertainty to increase business value, adding business value to the organisational mission, Agile development methodologies, identifying business value, lean six sigma, sharpening influencing skills, and more. Our expert trainers will teach this course who have years of experience in delivering leadership training courses effectively. 

After attending this Agile Leadership training course, delegates will obtain in-depth knowledge on all the aspects of Agile leadership required to successfully create an Agile environment, implement their Agile leadership action plan, and more. Holding all this knowledge will help delegates achieve their desired business goals effectively.

The Knowledge Academy's Agile Leadership training demonstrates the delegates all the required skills to help them enhance the performance and meet the company's goals.

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What's included in this Agile Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creative and Analytical Thinking Training​ Course Outline

Module 1: Getting Started with Creative and Analytical Thinking

  • Creative Thinking
  • Creative Thinking Process
  • How Creative Thinking Works?
  • Types of Creative Thinking
  • What is Analytical Thinking?
  • Steps in Analytical Thinking
  • Importance of Creative and Analytical Thinking

Module 2: Creativity and Business

  • Creativity and Innovation in Businesses
  • Benefits of a Creative Approach
  • Encouraging Creativity and Innovation in Work

Module 3: Unleashing Creativity

  • Exploring Creativity
  • Tools and Techniques to Become More Creative
  • Elements that Stimulates Creativity
  • Brainstorming Options
  • Avoiding Groupthink
  • Deploying Divergent and Convergent Thinking

Module 4: Leveraging Thinking Styles

  • Identifying Natural Brain Dominance
    • Left Brain Vs Right Brain: Characteristics and Function
  • Whole Brain Thinking
  • Implementing Whole Brain Thinking
  • Leveraging Left-Brain and Right-Brain Dominance
  • Personality, Adaptability, and Learning Styles in Workplace

Module 5: Applying Analysis Models and Tools

  • Analysis Tools in Planning
    • Sketch Planning Tools
    • Deterministic Models
    • Simulation Tools
    • Archived Operations Data
    • Operations-Oriented Performance Measures
    • Selecting an Analysis Tool or Method
    • Additional Considerations

Module 6: Problem Solving with Analysis and Prioritisation

  • Value of Creative and Analytical Skills
  • Creative Problem Solving Process
  • Understanding Problem Analysis
    • Steps of Problem Analysis
  • Running a Detailed Problem Solving Process
    • Information Gathering
    • Deductive Reasoning
    • Root Cause Analysis
  • Systematic Approach to Problem Solving
    • Steps to Solve Problems
    • Stair Step Model
  • Decision Analysis
    • Choosing Among Alternatives
    • Establishing Objectives
    • Choosing Best Alternative in Decision Making

Module 7: Translating Creativity and Analysis into Practice

  • Identifying Problems
    • Identifying and Closing the Gaps
    • Tools of Analysis
    • Identifying the Probable Cause
  • Avoiding Analysis Paralysis
  • Deploying Decisions
    • Presenting Descriptive Statistics in Writing
    • Presenting Descriptive Statistics in Graphs

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There are no formal prerequisites to attend this Creative and Analytical Thinking Training course.


This Creative and Analytical Thinking Training course can be attended by anyone who wishes to gain Creative and Analytical Thinking skills.

Creative and Analytical Thinking Training​ Course Overview

Creative thinking is the process of observing any problem, plan, or purpose individually and implementing distinct approaches for progress in personal and professional areas. Analytical thinking is the ability of an individual to undertake complex problems by assessing the collected and organised information. Analytical thinkers can identify patterns among datasets that can direct them to creative resolutions. A combination of Creative and Analytical Thinking skills can be extremely valuable for professionals in their workplace. In today's changing work culture, business organisations are constantly seeking professionals with good Creative and Analytical Thinking skills to solve any concerns related to the achievement of agreed objectives. These skills help professionals communicate better, fuel their creativity and help them think outside the box. Individuals with Creative and Analytical Thinking skills can gain quick prominent professional growth and expand career opportunities in their work field.

The Knowledge Academy's 1-day Creative and Analytical Thinking Training course is designed by our experts to enhance delegates' problem-solving skills by developing creative and analytic abilities in them. In this course, delegates will learn about creative thinking, analytical thinking, its types and importance, how to bring creativity and innovation in business, etc. They will learn topics like exploring creativity, tools and techniques to become more creative, leveraging thinking styles, analysing tools in planning, etc., in detail. This course will be taught by our highly skilled and expert trainers who will help delegates to build their abilities to think creatively and analytically.

Other than the above concepts, delegates will also learn:

  • How creative thinking works?
  • Encouraging creativity and innovation in work
  • Personality, adaptability, and learning styles in the workplace
  • Leveraging left-brain and right-brain dominance
  • Creative problem-solving process
  • Running a detailed problem-solving process
  • A systematic approach to problem-solving
  • Identifying the probable cause

After attending this interactive Creative and Analytical Thinking Training course, delegates will become competent in solving problems using their creative and cognitive abilities. They will be able to use analysis tools for planning, problem-solving and prioritising issues that affect growth. Delegates will be able to use their creativity and analytical thinking skills in practice for sustaining growth and avoiding problems.

Delegates can also choose from other popular courses to improve other personal development skills, such as Communication and Influencing Skill TrainingSupervisory SkillsOrganisational SkillsSpeedwriting Masterclass, Strategic Planning and Thinking, and more from our Personal Development Training that will enhance their job perspectives.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Staff Motivation Training Course Outline

Introduction to Motivation

  • Define Motivation
  • Types of Motivation
  • Maslow's Hierarchy of Needs
  • Herzberg's Two Factor Theory
  • McGregor’s Theory X and Theory Y
  • PERMA Model

Using Reinforcement and Expectancy Theory

  • Define Reinforcement Theory
  • Behaviour Modification
  • Appropriate Uses in the Workplace
  • Define Expectancy Theory
  • Understanding Three Factors
  • Motivate Employees Using the Three Factors

Personality's Role in Motivation

  • Identify your Personality Type
  • Identify Personality Type of Others
  • Motivators by Personality Type

Setting Goals

  • Goals and Motivation
  • Setting SMART Goals
  • Evaluate and Adapt

A Personal Toolbox

  • Build Own Motivational Plan
  • Encourage Growth and Development

Motivation on the Job

  • Key Factors
  • Create a Motivational Organisation and Job
  • Approaches to Motivate Employees

Address Specific Moral Issues

  • Dealing with Individual Morale Problems
  • Address Team Morale
  • Tips and Tricks to Motivate De-Motivated Employees

Keep Yourself Motivated

  • Identify Personal Motivators
  • Maximise your Motivators
  • Evaluate and Adapt

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There are no prerequisites to attend this course.


Anyone interested in developing their knowledge and skills to motivate employees to enhance the performance of employees can attend this course.

Staff Motivation Training Course Overview

Staff motivation is becoming an indispensable part of every organisation. Happier and motivated employees deliver better results to the company. Employees who are valued and recognised for their work are more productive, responsible, and motivated. So, all employers and management need to maintain the right balance to ensure that you have a motivated workforce. Staff Motivation Training is designed to provide knowledge to managers, employers, and supervisors on how to create a more loyal, dynamic, and motivated workforce.

The Knowledge Academy’s Staff Motivation Training will teach delegates about the different theories of motivation that can be used or applied in an organisation to motivate the staff. Delegates will learn how to use reinforcement and expectancy theory to motivate the staff. They will get an understanding of three factors of expectancy theory that can be used to boost the morale of staff.

During this 1-day training, delegates will gain knowledge of how employers can identify their own and their staff’s personality type. Delegates will learn how to set the SMART goals that can be achieved by the motivated workforce. Post completion of this training, delegates learn about how to deal with individual morale problems and encourage the growth and development of the company and its employees.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Decision Making Skills Training Course Outline

Module 1: Introduction to Decision-Making

  • What is Decision-Making?
  • What are Decision-Making Skills?
  • Importance of Decision-Making
  • Elements of Decision-Making
  • Characteristics of Decision-Making
  • Types of Decision-Making
  • Approaches to Decision-Making
  • Different Ways to Make Decisions
  • Differences Between Individual and Group Decisions

Module 2: Factors Influencing Decisions

  • Programmed Vs Non-Programmed Decisions
  • Information Inputs
  • Prejudice
  • Cognitive Constraints
  • Attitudes About Risk and Uncertainty
  • Personal Habits
  • Social and Cultural Influences

Module 3: Decision-Making Skills

  • Problem Solving
  • Leadership
  • Reasoning
  • Intuition
  • Teamwork
  • Emotional Intelligence
  • Creativity
  • Time Management

Module 4: Steps to Effective Decision-Making

  • Identify  Decision
  • Gather Relevant Information
  • Identify Alternatives
  • Weigh Evidence
  • Choose Among Alternatives
  • Take Action
  • Review Decision

Module 5: Techniques and Methods of Decision-Making

  • Marginal Analysis
  • Co-Effectiveness Analysis
  • Operations Research
  • Linear Programming

Module 6: Principles of Decision-Making

  • Marginal Theory
  • Mathematical Theory
  • Psychological Theory
  • Principle of Limiting Factors
  • Principle of Alternatives
  • Principle of Participation

Module 7: Models of Decision-Making

  • Rational/Normative Model-Economic Man
  • Non-Rational/Administrative Model

Module 8: Decision-Making in Today's World

  • How to Improve Decision-Making Skills?
  • How much does Hierarchy Matter?
  • Top-Down Decision-Making Vs Bottom-Up Decision-Making
  • Decision-Making in an Uncertain and Confusing World
  • How can Cutting Edge Technologies Enable Better Decision-Making?

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In this Decision-Making Skills Training course, there are no formal prerequisites.


This Decision-Making Skills Training course is suitable for anyone who would like to learn how to make effective decisions and face new challenges in their positions. This training is also suitable for those who want to embed first-class decision-making and problem-solving skills in themselves.

Decision Making Skills Training​ Course Overview

Decision-Making is the process of making the best choices by classifying a decision, collecting information, and evaluating alternative solutions. Decision-Making is also considered as an essential skill to identify various processes that help individuals make the right decisions and make a collective effort to reveal biases. A good decision-maker picks activities that provide the best result for themselves and others. Using efficient Decision-Making skills at the workplace can be very useful to improve the overall productivity and satisfaction among employees. Decision-Making skills also help individuals accomplish the company's initial goals and objectives open up more career opportunities.

This 1-day Decision-Making Skills Training course aims to provide delegates with an in-depth knowledge of taking important decisions using decision-making skills. This course will focus on many crucial topics such as factors influencing decisions, techniques and methods of decision-making, models of decision-making, decision-making in an uncertain and confusing world, differences between individual and group decisions, etc. This course will be taught by our experienced instructor, who have years of experience in providing interactive training courses.

This training will cover various crucial concepts, such as:

  • Steps to effective decision-making
  • Factors influencing decisions
  • Approaches to decision-making
  • Different ways to make decisions
  • Principles of decision-making
  • Non-rational/administrative model

At the end of this training, delegates will be able to take an effective and efficient decision in any situation. Delegates will also be able to take proper steps for effective decision-making and manage various factors influencing decisions. Like this course, The Knowledge Academy also provides many more Management training courses to help anyone develop essential skills to enhance their career opportunities.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +27 800 780004 or Enquire.

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Frequently asked questions


No, the Leadership training courses do not require any prerequisites and are open to all. The courses are recommended for managers, supervisors, and team leaders.
No, there are no exams for our Leadership Training courses. Certification is achieved through attendance and participation of the courses.
The classroom courses, that The Knowledge Academy offer, are our most popular method. We have over 400 cities globally where the classroom courses may be held, meaning that you’ll never be too far from one of our courses. We also offer onsite training, where an instructor comes to a location of your choice, with all course materials. This is an ideal option for organisations who wish to train multiple members of staff and wish to avoid travel expenses. Both our onsite and classroom courses come with expert trainers and excellent resources, to help you gain certification. The Knowledge Academy offer e-Learning for some of our courses.
Delegates will be provided with expert trainers, with years of experience, the finest course material, manuals specific to the courses, and refreshments.
The Knowledge Academy is the Leading global training provider in the world for Leadership Training.
The price for Leadership Training certification in South Africa starts from R.

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Best price in the industry

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Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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