ITIL® 5 Product Certification - in Cape Town

ITIL® Version 5 Product Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

• Introduction to Digital Products and Services
• Digital Product and Service Lifecycle Management Activities

Module 2: Discover

• Key Concepts and Practices of the ‘Discover’ Activity
• Steps and Outputs of the ‘Discover’ Activity
• Success Factors and Metrics of the ‘Discover’ Activity

Module 3: Design

• Key Concepts and Practices of the 'Design' Activity
• Steps and Outputs of the 'Design' Activity
• Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

• Key Concepts and Practices of the 'Acquire' Activity
• Steps and Outputs of the 'Acquire' Activity
• Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

• Key Concepts and Practices of the 'Build' Activity
• Steps and Outputs of the 'Build' Activity
• Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

• Key Concepts and Practices of the 'Transition' Activity
• Steps and Outputs of the 'Transition' Activity
• Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

• Key Concepts and Practices of the 'Operate' Activity
• Steps and Outputs of the 'Operate' Activity
• Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

• Key Concepts and Practices of the 'Deliver' Activity
• Steps and Outputs of the 'Deliver' Activity
• Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

• Key Concepts and Practices of the 'Support' Activity
• Steps and Outputs of the 'Support' Activity
• Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

• Managing the End-to End Lifecycle
• ITIL, AI, and Other Frameworks

Module 11: ITIL and Other Frameworks

• ITIL, AI, and Other Frameworks

ITIL® 5 Product Certification Exam Information

The ITIL® 5 Product Certification Exam assesses delegates’ understanding and application of digital product and service lifecycle management. It covers lifecycle activities from discovery through support, including their key concepts, steps, outputs, success factors, metrics, and end-to-end application.

The ITIL® 5 Product Certification Exam is in the following format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Score: 70%
• Duration: 90 Minutes
• Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

Who Should Attend this ITIL® Version 5 Product Certification? 

This ITIL®5 Product Certification Training is suitable for individuals looking to strengthen their digital product and service management capabilities. It supports delegates who want to build or improve their approach to product lifecycle management, value delivery, and cross-functional alignment. The following professionals can benefit from this course:

• Product Managers
• Digital Product Managers
• Product Owners
• IT Delivery Managers
• Service Delivery Managers
• IT Operations Managers
• Portfolio Managers

Prerequisites for the ITIL® Version 5 Product Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Product Certification.

ITIL® Version 5 Product Certification Overview

The ITIL® Version 5 Product Certification Course develops knowledge of managing digital products and services across their complete lifecycle. It covers the Discover, Design, Build, Transition, Operate, Deliver, and Support activities, including their key concepts, steps, success factors, and metrics.

Delegates will develop skills in end-to-end digital product management, cross-functional value alignment, and evidence-based product decision-making. They will also understand how metrics, feedback, AI, and other frameworks support effective product management.

This 2-Day course by The Knowledge Academy enables delegates to apply a structured approach to managing digital products and services from discovery through to support. It also prepares them for the official ITIL® Product (Version 5) Certification exam.

ITIL® Version 5 Product Certification Course Objectives

• To explain the key concepts of digital product and service lifecycle management
• To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support lifecycle activities
• To identify the key steps, outputs, success factors, and metrics associated with each lifecycle activity
• To develop skills in managing digital products and services across the end-to-end lifecycle
• To strengthen cross-functional alignment and evidence-based product decision-making
• To prepare effectively for the official ITIL® Product (Version 5) Certification exam

Learning Outcomes of this ITIL® 5 Product Certification

After completing this ITIL 5 Product Training, delegates will be able to manage digital products and services across their end-to-end lifecycle using structured lifecycle activities and performance measures. They will be better equipped to align teams, use evidence to inform decisions, and support effective product and service outcomes.

What's Included in this ITIL® Version 5 Product Certification?  

• World-Class Training Sessions from Experienced Instructors
• ITIL® Version 5 Product Examination
• Digital Delegate Pack