ITIL® 5 AI Governance Course in Durban

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ITIL® 5 AI Governance Training Course

Durban

ITIL® 5 AI Governance Course Durban introduces the principles for governing Artificial Intelligence within IT service environments. The course explores responsible AI adoption, risk management, and regulatory considerations aligned with ITIL practices and governance frameworks across organisations globally.

ITIL AI Governance Training is launching soon. To join the waitlist, please contact us
Learn practical ways to manage AI risks and ethical issues in AI-enabled services
Understand how AI governance aligns with ITIL service management principles

Dates & Prices

ITIL® 5 AI Governance Training Course Overview

Course syllabus

Who it’s for

What’s included

FAQs

ITIL® 5 AI Governance Training Course Outline

Module 1: The AI World and the Need for AI Governance

Introduction to AI
AI Governance Key Terms and Concepts

Module 2: What is Governance?

Governance

Module 3: What is AI and what can be Governed?

Understand when to use Different Types of AI
Describe Key Characteristics of AI like
Describe AI Risks

Module 4: When AI Governance Fails: Capabilities, Risks, and Controls

The ITIL AI Capability Model
AI Risks and Challenges
AI and Strategy
AI Governance Key Terms and Concepts

Module 5: ITIL as a Governance Toolkit

ITIL
Describe how AI can assist in ITIL product and Service Lifecycle Management Activities
How AI Enables Automation Across Value Chain Activities

Module 6: ITIL AI Governance Improvement Model: Assess and Stress-Test and Define and Design

AI Governance Key Terms and Concepts
The ITIL AI Governance Improvement Model and Governance Patterns
Assessing and Stress-Testing AI Governance Readiness (Assess step)
Defining Governance Requirements and Designing Adjustments (Design step)
Holistic and End-to-End Scenario Application

Module 7: ITIL AI Governance Improvement Model: Implement and Maintain

Implementing AI Governance Adjustments (Implement step)
Maintaining, Assuring, and Improving AI Governance (Maintain step)
Governance Orientation, Stewardship, and Continual Improvement
Compliance, Regulation, and External Alignment
Implementing AI Governance Improvements
Maintaining the AI Governance System
Holistic and End-to-End Scenario Application

Module 8: AI in your World: unlock AI in your Role, Industry, and Organisational Function

AI Value in Industries and Organisational Functions
Scenario Context and Governance Baseline

Module 9: Connecting AI Governance with Frameworks, Regulations, and Standards

The ITIL AI Governance Improvement Model and Governance Patterns
Holistic and End-to-End Scenario Application

Who Should Attend this ITIL® 5 AI Governance Course?

The ITIL® 5 AI Governance Course is designed for professionals responsible for managing, implementing, or overseeing Artificial Intelligence within organisational digital services and IT environments. It is particularly valuable for delegates who must ensure that AI technologies are implemented responsibly, ethically, and in accordance with established governance and regulatory frameworks.

This training may be beneficial for:
IT Service Managers
Business Leaders and Executives
AI and Machine Learning Engineers
Data Scientists and Data Professionals
Business and Data Analysts
Project Managers
Ethics and Governance Specialists

Prerequisites for ITIL® 5 AI Governance Course

There are currently no formal prerequisites for attending this training. However, a basic understanding of IT service management concepts or ITIL practices may be beneficial.

ITIL® Version 5 AI Governance Course Overview

ITIL AI Governance Training explores principles for managing Artificial Intelligence responsibly within digital services and organisational environments. Delegates examine AI risk management, ethical considerations, governance frameworks, and regulatory compliance requirements.

The ITIL Version 5 Foundation Course is already available. Please check it out to get started on the ITIL pathway.

ITIL Version 5 launch schedule

What’s Included in this ITIL® Version 5 AI Governance Course?

World-Class Training from Experienced Instructors
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® 5 AI Governance Training Course in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take ITIL® 5 AI Governance Training Course in Durban

Online Instructor-Led Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 AI Governance Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 AI Governance Training Course in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 AI Governance Training Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 AI Governance Training Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 AI Governance Training Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 AI Governance Training Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 AI Governance Training Course in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 AI Governance Training Course that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 AI Governance Training Course Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 AI Governance Training Course sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 AI Governance Training Course Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 5 AI Governance Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 5 AI Governance Training Course Schedule in Durban

Online Instructor-Led

Classroom

Onsite

Wed 2nd Sep 2026

Thu 3rd Sep 2026

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2 days

Online Instructor-Led

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Wed 21st Oct 2026

Thu 22nd Oct 2026

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2 days

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Wed 23rd Dec 2026

Thu 24th Dec 2026

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2 days

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Wed 13th Jan 2027

Thu 14th Jan 2027

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2 days

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Wed 3rd Mar 2027

Thu 4th Mar 2027

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2 days

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Wed 28th Apr 2027

Thu 29th Apr 2027

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2 days

Online Instructor-Led

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Wed 16th Jun 2027

Thu 17th Jun 2027

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2 days

Online Instructor-Led

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Wed 11th Aug 2027

Thu 12th Aug 2027

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2 days

Online Instructor-Led

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Wed 6th Oct 2027

Thu 7th Oct 2027

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2 days

Online Instructor-Led

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Wed 1st Dec 2027

Thu 2nd Dec 2027

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2 days

Online Instructor-Led

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Package deals for ITIL® 5 AI Governance Training Course in Durban

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 AI Governance Training Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 AI Governance Training Course, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 AI Governance Course in Durban FAQs

What is ITIL® 5 AI Governance Course?

The ITIL® 5 AI Governance Training validates a professional’s understanding of how Artificial Intelligence can be governed within IT service management environments. It focuses on responsible AI adoption, governance frameworks, ethical considerations, and risk management within AI-enabled digital services.

Why is AI Governance important in IT Service Management?

AI Governance ensures that Artificial Intelligence technologies are implemented responsibly, transparently, and in alignment with organisational objectives. Within IT service management, effective governance helps manage risks, ensure regulatory compliance, maintain service reliability, and build trust in AI-driven systems.

Who should pursue the ITIL® 5 AI Governance Course?

This Training is suitable for IT service management professionals, AI specialists, technology leaders, data professionals, and governance experts who are involved in implementing or overseeing AI-enabled services within organisations.

How does AI Governance support responsible AI adoption in organisations?

AI Governance provides structured frameworks and policies that help organisations deploy Artificial Intelligence responsibly. It ensures transparency, accountability, ethical decision-making, and regulatory compliance while enabling organisations to integrate AI into digital services and operational processes safely.

Is there a prerequisite for the ITIL® 5 AI Governance Course?

There are currently no formal prerequisites to attend this training. However, a basic understanding of IT service management concepts or familiarity with ITIL practices may help delegates better understand the governance concepts covered in the course.

How will ITIL® 5 AI Governance Course benefit professionals?

This Training helps professionals understand how Artificial Intelligence can be governed effectively within IT service environments. It strengthens knowledge in responsible AI implementation, risk oversight, and governance frameworks, helping organisations maintain trust, compliance, and service reliability when adopting AI technologies.

How does ITIL® support Artificial Intelligence governance in service management?

ITIL® provides structured service management practices that can be applied to AI-enabled services. By integrating governance principles with ITIL practices, organisations can ensure AI systems operate reliably, remain aligned with service objectives, and support responsible digital service delivery.

How can organisations benefit from implementing AI Governance frameworks?

Implementing AI Governance frameworks helps organisations manage risks, ensure transparency, and maintain accountability when using Artificial Intelligence. It supports regulatory compliance, strengthens trust in AI-driven services, and enables organisations to adopt AI technologies in a controlled and responsible manner.

What is the cost/training fees for ITIL® 5 AI Governance Training Course in Durban?

The training fees for ITIL® 5 AI Governance Training Course in Durban starts from R47695

Which is the best training institute/provider of ITIL® 5 AI Governance Training Course in Durban?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 AI Governance Training Course.

What are the best ITIL® Certification Training courses in Durban?

Please see our ITIL® Certification Training courses available in Durban

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

ITIL® 5 AI Governance Training Course in South Africa

Durban Port Elizabeth Pretoria Johannesburg Cape Town

ITIL® 5 AI Governance Course in Durban

Our ITIL® 5 AI Governance Training course is accredited by PeopleCert

ITIL® 5 AI Governance Training Course Overview

ITIL® 5 AI Governance Training Course Outline

Module 1: The AI World and the Need for AI Governance

Module 2: What is Governance?

Module 3: What is AI and what can be Governed?

Module 4: When AI Governance Fails: Capabilities, Risks, and Controls

Module 5: ITIL as a Governance Toolkit

Module 6: ITIL AI Governance Improvement Model: Assess and Stress-Test and Define and Design

Module 7: ITIL AI Governance Improvement Model: Implement and Maintain

Module 8: AI in your World: unlock AI in your Role, Industry, and Organisational Function

Module 9: Connecting AI Governance with Frameworks, Regulations, and Standards

Who Should Attend this ITIL® 5 AI Governance Course?

Prerequisites for ITIL® 5 AI Governance Course

ITIL® Version 5 AI Governance Course Overview

What’s Included in this ITIL® Version 5 AI Governance Course?

Train Your Workforce

Our Durban venue

Includes..

Free Wi-Fi

Air conditioned

Full IT support

Video equipment

Ways to take ITIL® 5 AI Governance Training Course in Durban

Online Instructor-Led Learning

Classroom Based Learning

Onsite Learning

ITIL® 5 AI Governance Training Course Schedule in Durban

Online Instructor-Led

Classroom

Onsite

Limited budget?

Package deals for ITIL® 5 AI Governance Training Course in Durban

ITIL® 5 AI Governance Course in Durban FAQs

What is ITIL® 5 AI Governance Course?

Why is AI Governance important in IT Service Management?

Who should pursue the ITIL® 5 AI Governance Course?

How does AI Governance support responsible AI adoption in organisations?

Is there a prerequisite for the ITIL® 5 AI Governance Course?

How will ITIL® 5 AI Governance Course benefit professionals?

How does ITIL® support Artificial Intelligence governance in service management?

How can organisations benefit from implementing AI Governance frameworks?

What is the cost/training fees for ITIL® 5 AI Governance Training Course in Durban?

Which is the best training institute/provider of ITIL® 5 AI Governance Training Course in Durban?

What are the best ITIL® Certification Training courses in Durban?

Customers Reviews

Request For Pricing

Corporate Training

Courses Related to ITIL® Certification Training

Why choose The Knowledge Academy

Best price in the industry

Trusted & Approved

Many delivery methods

High quality resources

Our Clients

ITIL® 5 AI Governance Training Course in South Africa

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