ITIL 4 Specialist: Create Deliver And Support Training in Johannesburg

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ITIL® 4 Specialist: Create Deliver and Support Certification

Johannesburg

The ITIL® 4 Specialist: Create, Deliver and Support Certification in Johannesburg focuses on the full service lifecycle, from design to operational support. Learners explore incident handling, service quality, and workflow optimisation. Learn to manage live services effectively.

Enhances expertise with our ITIL® 4 Specialist: Create Deliver and Support Certification.
Boosts employability with up-to-date skills in service management.
Learn best practices for creating & delivering IT service that align with business needs

Dates & Prices

ITIL® 4 Specialist: Create Deliver and Support Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL 4 Specialist: Create, Deliver and Support Certification Course Outline

Module 1: Organisational Structures

Organisational Structures
Team Culture
Continual Improvement Culture
Collaborative Culture
Customer-Oriented Mindset
Positive Communication

Module 2: Effective Teams

Capabilities, Roles and Competencies
Workforce Planning
Employee Satisfaction Management
Results-Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Services

Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI/CD
Information Model

Module 4: Value Streams

Anatomy of a Value Stream
Designing a Value Stream
Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

Value Stream Model for Creation of a New Service

Module 6: Value Stream for User Support

Value Stream Model for Restoration of a Live Service

Module 7: Prioritise and Manage Work

Managing Queues and Backlogs
Prioritising Work
Swarming
Shift-Left Approach

Module 8: Commercial and Sourcing Considerations

Build or Buy
Sourcing Models
Service Integration and Management

Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a wide range of professionals, such as:

IT Service Managers
IT Operations Managers
Service Desk Managers
Technical Support Engineers
DevOps Professionals
IT Project Managers
ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Certification Overview

The ITIL® 4 Specialist: Create, Deliver, and Support Training is a specialised course that is designed to provide IT professionals with the knowledge and skills required to effectively create, deliver, and support IT services aligned with the ITIL 4 framework. In today's rapidly evolving IT landscape, this training plays a crucial role in empowering IT professionals to drive service excellence and customer satisfaction.

IT Service Managers, IT professionals, Service Desk Managers, and anyone involved in the delivery and support of IT services should prioritise participating in the ITIL® 4 Specialist: Create, Deliver, and Support Training. This training is essential for individuals seeking to enhance their understanding of IT service management practices, adopt a service-oriented approach, and optimise IT service delivery processes.

This 2-day ITIL® Certification Training by The Knowledge Academy covers a wide range of topics, including service design principles, service delivery models, service level management, service transition, and service improvement practices. Delegates will learn how to design and implement service offerings, manage service portfolios, ensure service continuity, and optimise service performance.

ITIL ® 4 Specialist: Create, Deliver and Support Certification Course Objectives

To understand the key concepts, principles, and practices of IT service management in alignment with the ITIL 4 framework
To learn how to design and create IT services that meet the needs and expectations of customers and stakeholders
To develop skills in delivering and supporting IT services lifecycle, from design to retirement
To explore service management processes and functions, including service level management, service desk operations, and incident management
To optimise IT service delivery processes and continuously improve service quality and performance
To empower IT professionals to drive service excellence and customer satisfaction through effective IT service management practices

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support Training, delegates will be equipped with the knowledge, skills, and certification necessary to effectively create, deliver, and support IT services in accordance with the ITIL 4 framework. They will be better prepared to align IT services with business objectives, improve service quality and performance, and drive organisational success through efficient and customer-focused IT service management practices.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
World-Class Training Sessions from Experienced Instructors
Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® 4 Specialist: Create Deliver and Support Certification in-house or onsite training in Johannesburg? We specialise in corporate group training and bulk bookings for organisations of all sizes in Johannesburg. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Johannesburg venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Johannesburg, the capital of Gauteng is the largest city within South Africa. Johannesburg is one of fifty largest urban areas in the world. The city has around 950,000 inhabitants. The diamond and gold trade is a large source within the city within the Witwatersrand hills. The city has numerous collections of settlements they are called South-western Townships “Soweto”. The townships had a population of largely native African workers living on the outskirts of Johannesburg. The city has an unemployment rate of around 24.3%.Johannesburg has several higher educational institutes including public and private. Public universities within the city include, University of the Witwatersrand and the University of Johannesburg. The University of the Witwatersrand, has around 30,000 enrolled students studying over several campuses. The public research university provides students with the education of, Commerce, Law, Management, Engineering, Health Sciences, Humanities and Science. Other universities within the city include, University of the Witwatersrand and Gordon Institute of Business Science.

Ways to take ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Create Deliver and Support Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 4 Specialist: Create Deliver and Support Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Specialist: Create Deliver and Support Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Specialist: Create Deliver and Support Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 4 Specialist: Create Deliver and Support Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 4 Specialist: Create Deliver and Support Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist: Create Deliver and Support Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist: Create Deliver and Support Certification sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Specialist: Create Deliver and Support Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 4 Specialist: Create Deliver and Support Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 4 Specialist: Create Deliver and Support Certification Schedule in Johannesburg

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Specialist: Create Deliver and Support Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Specialist: Create Deliver and Support Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 25%4 Courses

ITIL Practice Manager Certification Path

ITIL® 4 Specialist: Create Deliver and Support Certification R47695
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course R69995
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course R49995
ITIL® 5 Foundation Certification R37995

Total Without Package: R205680

Package Price: R154295 (Save R51385)

Purchase now

Save Up to 25%3 Courses

ITIL 4 Practice Manager: Plan, Implement and Control Bundle

ITIL® 4 Specialist: Create Deliver and Support Certification R47695
ITIL® 4 Specialist: Plan, Implement and Control Training Course R69995
ITIL® 5 Foundation Certification R37995

Total Without Package: R155685

Package Price: R116795 (Save R38890)

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ITIL 4 Specialist: Create Deliver And Support Training in Johannesburg FAQs

What is ITIL® 4?

ITIL® 4 is the latest evolution of the globally recognised ITIL framework, designed to align IT services with modern business needs. It introduces a holistic approach to service management, focusing on value co-creation, Agile, DevOps, and digital transformation.

What is the ITIL® 4 Specialist Create Deliver and Support (CDS) Certification Course?

The ITIL® 4 CDS Certification is a key ITIL Managing Professional stream module. It equips professionals with the practical knowledge to manage IT-enabled services, optimise performance, and deliver seamless end-to-end service value.

How does this ITIL® 4 Specialist Create Deliver and Support Certification benefit IT professionals?

This certification empowers IT professionals to enhance service quality, improve team collaboration, and drive service efficiency. It helps professionals proactively deliver value, manage operations, and align services with business strategy.

Are there any prerequisites for taking this ITIL® 4 Specialist: Create, Deliver, and Support Certification Course?

Yes, delegates must hold the ITIL® 4 Foundation Certification before taking this ITIL 4 Specialist Create, Deliver and Support Course. This ensures a solid understanding of ITIL principles, which is essential for grasping the advanced concepts covered in the CDS module effectively.

Who should attend this ITIL 4 Specialist CDS Course?

This ITIL 4 Specialist Create Deliver and Support Course is ideal for ITSM professionals, service managers, and technical support leaders seeking to improve service delivery and support practices. It’s also suitable for those aiming to progress toward the ITIL Managing Professional designation.

Do you offer support for this ITIL® 4 Specialist Create Deliver and Support Course?

Absolutely. Comprehensive learner support is provided throughout the training, including expert guidance, interactive sessions, and resource access.

What is included in this ITIL® 4 Specialist Create Deliver and Support Certification?

This ITIL 4 Specialist Create Deliver and Support Course includes expert-led training, digital course materials, and the official ITIL® 4 CDS exam. It also includes real-world case studies and practical insights to reinforce learning and application.

What is the duration of this ITIL 4 Specialist CDS Course?

The ITIL® 4 CDS Course is 2-Days of intensive instructor-led training. It’s structured to maximise learning efficiency while providing ample time for practical application and exam preparation.

What is the format and duration of the exams?

The ITIL® 4 CDS exam is a closed-book, multiple-choice test with 40 questions. It lasts 90 minutes, and a passing score of 70% (28 correct answers) is required for certification.

How to book an ITIL® Course?

Booking is simple—visit our website, choose your preferred dates, and complete the online registration. Alternatively, you can contact our support team for personalised assistance with the booking process.

How long until I receive the course confirmation details?

Course confirmation details are sent within 24 hours of successful registration. You’ll receive all necessary information, including joining instructions, schedule, and pre-course resources, to help you prepare in advance.

What is covered in the ITIL® 4 Specialist Create Deliver and Support Certification?

The course covers service design, software development, support practices, validation, and user experience. It also explores team collaboration, workload management, and tools to ensure consistent value delivery across the service lifecycle.

Why choose The Knowledge Academy in Johannesburg over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg?

The training fees for ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg starts from R47695

Which is the best training institute/provider of ITIL® 4 Specialist: Create Deliver and Support Certification in Johannesburg?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Specialist: Create Deliver and Support Certification.

What are the best ITIL® Certification Training courses in Johannesburg?

Please see our ITIL® Certification Training courses available in Johannesburg

Customers Reviews

Ande Case

Lead Service Development Manager Jisc

The training was excellent and gave me valuable skills and knowledge to apply to future projects and improvement opportunities. The trainer demonstrated strong expertise and guided discussions effectively, helping me pass the exam and gain certification. I would recommend The Knowledge Academy for its quality training and flexible learning options.

Clare Stonebridge

He explained things clearly, was engaging.

Ciaran Moore

Anton was enthusiastic, kept us engaged and provided lots of real-life examples to make the content relevant.

Saumya Thilakan

Very well explained.

Ande Case

Great course and James has a wealth of knowledge to share. He guides you effortlessly through the course, complex as it often was, and explains 'why' when things are unclear.

Chris Scott

Good course with excellent content

Mark Gregson

Tony presented the material well using illustrative examples from his own experiences. He was friendly, had a good sense of humour, and made the course enjoyable and easy to follow. He was generous with offers of assistance with exam prep.

Faiq Shakeel

Keith was thorough, very knowledgeable and delivered the course with great enthusiasm and at a very comfortable pace. He welcomes all questions and has a great way with analogies and tying the course into daily life examples.

Jake Grainger

Keith was great. I would actually really like to be on my next couple of courses with him. I liked his approach and the way he taught with real world analogies. Keith did mention a lot of the time some of the topics we discussed he'd seen on the exam, so it was important we noted down that information. But, I did think there was a few modules where he didn't mention this, and feel like that would help us out even more!

Brett Taylor

Keith was informative & knowledgeable about the subject. The course was well paced & he took time to welcome everyone's questions & thoughts

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