ISO 20000 Training | ISO 20000 Lead Auditor Training in Durban

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ISO 20000 Training

ISO 20000 Lead Auditor

Durban

ISO 20000 Lead Auditor Training in Durban helps professionals develop auditing expertise specific to IT Service Management (ITSM). Learners explore ITSM fundamentals, audit planning, on-site and remote techniques, reporting practices, performance evaluation, and continual improvement to ensure compliant service delivery.

Elevate your career with globally recognised ISO 20000 Lead Auditor Training
Master auditing IT service management systems for enhanced organisational performance
Gain a competitive edge by becoming professional in ISO 20000 standards compliance

Dates & Prices

ISO 20000 Lead Auditor Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ISO 20000 Lead Auditor Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

Module 20: Methods

Interviews
Observations
Review of Documents and Records

Module 21: Audit Report

Scope of Report
Identify the Criteria of the Report
Identification of Team
Dates and Locations Where Audit Activity is Conducted
Conclusion
Distribution of Lists
Follow Up the Action Plan
Identifying Good Practices
Confirmation that the Objective has been Achieved
Audit Plan Including Schedule

Module 22: Conducting ISO 20000 Audits

Communication During Auditing
Procedures and Test Plans
Audit Findings and Documentation

Module 23: Conclusion and Follow-Up

Conclusion
Follow-Up
Documentation
Quality Reviews
Closing Meetings
Evaluation of the Action Plan
Surveillance Audit
Internal Auditor Management Programme

Module 24: Performance Evaluation

Monitoring, Measurement, Analysis, and Evaluation
Internal Audit
Management Review
Service Reporting

Module 25: Improvement

Nonconformity and Corrective Action
Continual Improvement

Who should attend this ISO 20000 Lead Auditor Training Course?

The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. Here are the professionals who will benefit from attending this course:

Lead Auditors and Audit Managers
Quality Assurance Professionals
IT Service Managers
Compliance Managers
Process Improvement Specialists
Risk Managers
IT Governance Professionals

Prerequisites of the ISO 20000 Lead Auditor Training Course

There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Lead Auditor Training Course Overview

ISO 20000 Lead Auditor Training equips learners with a clear, practical understanding of globally recognised IT Service Management standards. It focuses on applying structured practices to design, deliver, measure, and improve IT services.

Developing expertise in ISO 20000 Auditing strengthens credibility in IT governance and service assurance roles. Delegates gain the capability to plan, conduct, and report audits effectively, supporting continual service improvement.

This 5-Day course offered by The Knowledge Academy equips delegates with practical auditing skills aligned to ISO/IEC 20000-1 requirements. It prepares professionals to lead audits confidently and manage audit teams.

ISO 20000 Lead Auditor Training Course Objectives

To understand the principles and practices of IT Service Management Systems
To gain knowledge of the ISO/IEC 20000 standard and its requirements
To develop the skills to plan, conduct, and report on ITSMS audits
To learn how to lead an audit team
To enhance the ability to manage audit programmes
To comprehend the roles and responsibilities of an ITSMS auditor

After completing the course, delegates will receive a certification, validating their ability to audit ITSMS against ISO 20000 standards. This certification enhances career prospects and demonstrates a commitment to maintaining high IT service management standards.

What’s Included in this ISO 20000 Lead Auditor Training Course?

ISO 20000 Lead Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Auditor Certificate
Digital Delegate Pack

ISO 20000 Lead Auditor Exam Information

To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for ISO 20000 Lead Auditor in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take ISO 20000 Lead Auditor in Durban

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Lead Auditor. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ISO 20000 Lead Auditor in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ISO 20000 Lead Auditor with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ISO 20000 Lead Auditor industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ISO 20000 Lead Auditor through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ISO 20000 Lead Auditor resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ISO 20000 Lead Auditor in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ISO 20000 Lead Auditor that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Lead Auditor Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Lead Auditor sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ISO 20000 Lead Auditor Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ISO 20000 Lead Auditor offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ISO 20000 Lead Auditor Schedule in Durban

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for ISO 20000 Lead Auditor in Durban

Our training experts have compiled a range of course packages on a variety of categories in ISO 20000 Lead Auditor, to boost your career. The packages consist of the best possible qualifications with ISO 20000 Lead Auditor, and allows you to purchase multiple courses at a discounted rate.

ISO 20000 Training | ISO 20000 Lead Auditor Training in Durban FAQs

What is ISO 20000?

ISO 20000 is an IT Service Management Standard that enables IT services to be cost-effective, consistent, and efficient. Therefore, it helps the organisation in maintaining its service management system (SMS).

Is there an examination for this course?

Yes, this course includes an examination aligned with ISO 20000 Lead Auditor requirements. The exam assesses auditing knowledge, standard understanding, and the ability to apply audit principles effectively.

Are there any prerequisites for this ISO 20000 Lead Auditor Training Certification?

What is the scope of the Lead Auditor Course?

The Lead Auditor Course provides complete training in auditing practices, enabling professionals to assess and enhance organisational processes, ensuring compliance with international standards, and fostering continuous improvement across industries.

Who should attend this Lead Auditor Certification Course?

This Lead Auditor Certification Course is ideal for IT professionals, Auditors, and Managers seeking to learn ISO 20000 standards, ensuring effective IT service management and organisational compliance.

What is included in the Lead Auditor Course?

Our Lead Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.

What is the duration of this Lead Auditor Training?

This course takes 5-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What other ISO Training does The Knowledge Academy offer?

The Knowledge Academy offers ISO Training across standards such as ISO 9001, ISO 27001, ISO 14001, ISO 45001, ISO 22301, ISO 31000, and ISO 13485. These cover quality, information security, environmental management, business continuity, risk management, and health and safety systems.

Why choose The Knowledge Academy in Durban over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ISO 20000 Lead Auditor in Durban?

The training fees for ISO 20000 Lead Auditor in Durban starts from R33495

Which is the best training institute/provider of ISO 20000 Lead Auditor in Durban?

The Knowledge Academy is one of the Leading global training provider for ISO 20000 Lead Auditor.

What are the best ISO 20000 Training courses in Durban?

Please see our ISO 20000 Training courses available in Durban

Customers Reviews

Roohullah

Great personality with attention to details, love the way of explanation. I learned a lot from him,

Lisa Davidson-Hornsby

Trainer was excellent - spending time but also providing real life examples to put things into perspective. A dry subject was made interesting and informative - thank you

Fikret Serbest

Excellent teaching skills. Provided very comprehensive and valuable information on application and understanding of the ISO 20000 standard.

Chinonso Nduka

John was amazing. Very detailed and knowledgeable and was able to pass across a lot of information in a short time. However, he was more focused on implementation (which was great for me coming from a non-IT background) but was a bit lacking in the details of the ISO 20000-1 audit requirements which have some specific differences from other ISO audits.

Vaibhav Talati

Great

Luai Fathi (Mohammad Zaki) Fraijeh

Request For Pricing

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water