Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Durban

Home

Courses

Communication Skills Course

Conflict Resolution and Negotiation for Change Training

Durban

Conflict Resolution and Negotiation for Change Training in Durban helps professionals understand conflict and negotiation fundamentals. Learners explore conflict types and sources, resolution styles, communication skills, negotiation strategies and techniques to resolve disputes and drive change.

Gain knowledge of the levels and role of conflict management in the organisation.
Acquire knowledge regarding negotiating the most difficult conversations with customers.
Get familiar with the stages of negotiation to develop the right negotiation process.

Dates & Prices

Conflict Resolution and Negotiation for Change Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Conflict Resolution and Negotiation for Change Training Course Outline

Module 1: Introduction to Conflict Resolution and Negotiation

Understanding Conflict and Its Impact
Role of Conflict in Change Initiatives
Introduction to Negotiation
Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

Identifying Different Types of Conflict
Common Sources of Conflict in the Workplace
Conflict's Impact on Individuals and Teams
Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

Conflict Resolution Styles
Choosing the Right Conflict Resolution Style
Adapting Conflict Styles for Different Situations
Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

Effective Communication Techniques
Active Listening and Empathetic Communication
Non-Verbal Communication Cues
Managing Emotional Responses in Conflict
Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

Conflict Resolution Process
Mediation and Facilitation Techniques
De-escalation Strategies
Conflict Resolution Tools and Models
Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

Introduction to Negotiation as a Problem-Solving Tool
Principled Negotiation
Preparing for Negotiation
Setting Negotiation Goals and Objectives
Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

Effective Preparation and Planning
Active Listening in Negotiation
Generating Creative Solutions
Overcoming Common Negotiation Pitfalls
Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

Distributive Vs Integrative Bargaining
Positional Vs Interest-Based Negotiation
Strategies for Achieving Win-Win Outcomes
Multi-Party and Complex Negotiations
Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

Negotiation as a Change Management Tool
Navigating Organisational Conflict
Applying Conflict Resolution and Negotiation to Change Initiatives
Implementing Conflict Resolution Strategies in Organisations

Who Should Attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:

Human Resources Professionals
Mediators and Facilitators
Diplomats and International Relations Specialists:
Legal Professionals
Social Services Professionals
Healthcare Professionals
Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training focuses on resolving workplace disagreements constructively and using negotiation to drive positive outcomes. It supports collaborative problem-solving and helps maintain effective professional relationships.

This training supports Managers, Team Leaders, HR professionals, and individuals involved in organisational change. It builds the ability to manage conflicts, strengthen teamwork, and support successful change initiatives.

This 1-Day course offered by The Knowledge Academy enables delegates to apply conflict resolution and negotiation techniques with confidence. Delegates gain practical insight through real-world scenarios to manage disputes and achieve effective outcomes.

Conflict Resolution and Negotiation for Change Training Course Objectives

To understand the fundamentals of conflict theory and its impact on individuals and organisations
To develop effective communication skills to de-escalate conflicts and foster collaboration
To master negotiation techniques to achieve win-win outcomes in complex situations
To identify personal and organisational biases that can hinder conflict resolution and change efforts
To apply mediation strategies to facilitate peaceful resolutions in diverse contexts

At the end of this Conflict Resolution and Negotiation Training Course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them.

What’s Included in this Conflict Resolution and Negotiation for Change Training Course?

World-Class Training Sessions from Experienced Instructors
Conflict Resolution and Negotiation for Change Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Conflict Resolution and Negotiation for Change Training in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take Conflict Resolution and Negotiation for Change Training in Durban

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Resolution and Negotiation for Change Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Conflict Resolution and Negotiation for Change Training in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Conflict Resolution and Negotiation for Change Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Conflict Resolution and Negotiation for Change Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Conflict Resolution and Negotiation for Change Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Conflict Resolution and Negotiation for Change Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Conflict Resolution and Negotiation for Change Training in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Conflict Resolution and Negotiation for Change Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Conflict Resolution and Negotiation for Change Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Conflict Resolution and Negotiation for Change Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Conflict Resolution and Negotiation for Change Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Conflict Resolution and Negotiation for Change Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Conflict Resolution and Negotiation for Change Training Schedule in Durban

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Conflict Resolution and Negotiation for Change Training in Durban

Our training experts have compiled a range of course packages on a variety of categories in Conflict Resolution and Negotiation for Change Training, to boost your career. The packages consist of the best possible qualifications with Conflict Resolution and Negotiation for Change Training, and allows you to purchase multiple courses at a discounted rate.

Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Durban FAQs

What is Conflict Resolution?

Conflict Resolution involves techniques and strategies for effectively addressing and resolving disputes, ensuring a positive outcome for all parties involved. This skill helps maintain productive relationships in both personal and professional settings, fostering collaboration and understanding.

What are the prerequisites?

There are no formal prerequisites for this course. However, a basic understanding of communication and interpersonal skills can be helpful. The course suits individuals looking to improve their Conflict Resolution and negotiation abilities at all levels.

Who should attend this course?

This course is ideal for professionals, managers, team leaders, HR personnel, or anyone interested in resolving conflicts and negotiating changes effectively. It’s designed for those seeking to enhance their problem-solving and communication skills.

What is Negotiation for a Change?

Negotiation for Change is reaching agreements where change is necessary, requiring individuals or teams to reach a mutually beneficial resolution. This skill is essential for leaders and professionals navigating organisational or personal transitions.

What are the types of Negotiation?

There are several types of Negotiation, including distributive (win-lose), integrative (win-win), and multi-party negotiation. Each type focuses on different strategies for resolving conflicts and achieving the best outcomes for all parties involved.

What is the duration of this course?

The Conflict Resolution and Negotiation for Change training Course spans 1-Day.

What is included in this Conflict Resolution And Negotiation For Change Training?

This course includes expert-led sessions, practical case studies, interactive workshops, and valuable resources to help you master Conflict Resolution and negotiation techniques. You’ll gain the tools to handle complex situations with confidence and skill.

Do you provide a self-paced Conflict Resolution And Negotiation For Change Course?

Yes, we offer a self-paced version of the Conflict Resolution and Negotiation for Change Course. This allows you to learn at your own convenience while still gaining essential skills and knowledge to manage conflicts effectively.

What is the scope of the Conflict Resolution And Negotiation For Change Certification?

The certification provides a globally recognised credential that enhances your professional profile. It opens doors to leadership roles and equips you with practical skills that are highly valued in both corporate and personal environments.

What topics are covered in the Conflict Resolution And Negotiation For Change Training?

Key topics include communication strategies, negotiation techniques, conflict management styles, emotional intelligence, and change management. You’ll learn to apply these concepts to real-world situations for more effective outcomes.

What skills are gained from the Conflict Resolution And Negotiation For Change Training Course?

Upon completing this course, you will develop strong Negotiation, communication, emotional intelligence, and problem-solving skills. You’ll also learn how to manage conflict, resolve disputes, and drive positive change within teams and organisations.

What job opportunities are available after completing this Conflict Resolution And Negotiation For Change Course?

Graduates of this course can pursue roles such as Conflict Resolution specialists, HR managers, team leaders, negotiators, and change management consultants. These positions are found in various industries where communication and conflict management are essential.

After completing this Conflict Resolution And Negotiation For Change Course, will I receive a certification?

Upon completing this course, you will receive a certificate recognising your proficiency in Conflict Resolution and Negotiation for change, boosting your career prospects and demonstrating your expertise.

What will this Conflict Resolution and Negotiation for Change training course teach me?

You will learn effective Conflict Resolution strategies, negotiation techniques, and how to manage change personally and professionally. This training equips you with the skills to handle difficult situations and achieve constructive outcomes.

Why choose The Knowledge Academy in Durban over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Conflict Resolution and Negotiation for Change Training in Durban?

The training fees for Conflict Resolution and Negotiation for Change Training in Durban starts from R28595

Which is the best training institute/provider of Conflict Resolution and Negotiation for Change Training in Durban?

The Knowledge Academy is one of the Leading global training provider for Conflict Resolution and Negotiation for Change Training.

What are the best Communication Skills Course courses in Durban?

Please see our Communication Skills Course courses available in Durban

Customers Reviews

Anna Gartagani

Friendly, articulate, good tone of voice, creates a good environment for interaction, provides relevant examples to better understand the material.

Mel Nicholls

James was an excellent and affable trainer. Able to offer real world examples as scenarios for the theory. Dealt with questions and challenge well. The Knowledge Academy provided effective administration of the course.

Laure BENHAMOU

very interactive, clear explaination and rich experience

Mihrisah Bayramoglu

İt was a very efficient training, the trainer was very interactive

Alessandra Torchi

Very professional

Michele Mancini

The teacher was really nice and kind. He managed to keep high the attention despite the difficult situation (1 full day online course)

Alessandro Bracci

Trainer very clear in the exposition and involving people

Sofia Paolini

He was absolutely awesome! He kept us engaged and laughing throughout the entire day while skillfully explaining the topic. The perfect mix of fun and learning

Giovanni Giustiniani

An opportunity to grow and reflect on work and personal life. Avoiding conflict improves quality of life.

Mark Pye

he made it very and easy to understand

Request For Pricing

WHO WILL FUNDING THE COURSE?

My employer

I will

Not sure

+44

Courses Related to Communication Skills Course

Building Business Relationships Leadership Skills Training Introduction to Management Assertiveness Skills Training Presentation Skills Training

Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Conflict Resolution And Negotiation For Change Training in South Africa

Durban Port Elizabeth Pretoria Johannesburg Cape Town