Certified Business Relationship Manager (CBRM®) Training- in Durban

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Certified Business Relationship Manager (CBRM®) Training

Durban

Develop advanced Business Relationship Management skills to drive strategic value
Learn proven techniques to strengthen partnerships and improve business alignment
Build strategic expertise with Certified Business Relationship Manager (CBRM®)

Dates & Prices

Certified Business Relationship Manager (CBRM®) Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Certified Business Relationship Manager (CBRM®) Training Course Outline

Module 1: Introduction to CBRM

BRM is Everywhere
What it Means to be Relationship-Centered
Why Become Relationship-Centered

Module 2: BRM Capability Overview

Organisational Capabilities
The BRM Capability Framework
Assessing the BRM Capability of an Organisation

Module 3: Organisational Purpose and Strategy

Organisational Purpose
Organisational Strategy and the BRM Capability
Creating Purpose, Vision, and Mission Statements Technique
Scenario Planning Technique
Strategy on a Page Technique
Capability Assessment Exercise

Module 4: Evolve Culture

The Now-to-New Enabler
- The evolution of Now-to-New
- BRM and Now-to-New
- The Now-to-New Approach
Evolve Culture
- Influential Relationships
- Desired Behaviors
- Purposeful Narrative
- Personal Growth
Capability Assessment Exercise

Module 5: Build Partnerships

Relationship Maturity & Quality
- The Value of a Partnership
- Diagnosing Relationship Quality
- The Network of Relationships
Partnering Mindsets
- Nurturing a Connector Mindset
Relationship Discovery
- Directing Your Attention
- Be Curious, not Judgmental
- Building a Partner Value Hierarchy
- The Art of Listening
- The Art of Body Language
- The Art of Emotional Intelligence
- The Art of Persuasion
- Building an Organisational Relationship Improvement Plan
Build Partnerships
- Relationship Maturity & Quality
- Partnering Mindsets
- Relationship Discovery
- Relationship Nurturing
- Capability Assessment Exercise

Module 6: Drive Value

Demand and Supply
- Demand and Supply Defined
- The Demand-Supply Maturity Model
- The Demand-Supply Framework
Drive Value
- Value Discovery
- Value Realisation
- Value Results
- Value Optimisation
Capability Assessment Exercise

Module 7: Satisfy Purpose

What it Means to Satisfy Purpose
Satisfy vs Achieve Language Matters
Cultivating Purpose
Increase What You Love
- Ikigai
- Exercise
- BRM Mindset
Increase What You’re Good at
- Growth Mindset
- Passion
Increase What You Can Get Paid For
- BRM Competency Model
Satisfying Purpose

Module 8: Limitless Growth and Improvement

Continuous Improvement
- BRM and Continuous Improvement
Measurement
- BRM and Measurement

Module 9: BRM Role

Role vs Job
Deep-Drill BRM Competency Model
Assessing Your BRM Competency

Module 10: BRM Team

Managing Formal Communications
- Guiding Principles
- Communications Planning
The Value of Great Relationships Between BRMs
Common BRM Team Pitfalls and How to Avoid Them
The Value of an Effective BRM Capability
- Promoting the Capability
- Promoting the Team
Understanding Organisational Conditions as a Team

Module 11: Becoming Relationship Centered

Case for Relationship-Centered
- BRM Philosophy
- More Relationship Capital
Growth Mindset
- Significance of Growth Mindsets on Now-to-New
Neuroscience Advantages
How to Evolve Culture?
Relationship-Centered Organisation Blueprint
- Growth Mindset Principles
- Relationships-First Principle
- Dyadic Principle
- Eye-to-Eye Principle
- Speak-the-Truth Principle
- Intellectual Integrity Principle
- Anti-Gossip Principle
- Shared Purpose Principle
- Infinite Principle

Who Should Attend This Certified Business Relationship Manager (CBRM®) Training Course?

The Certified Business Relationship Manager (CBRM®) Training is designed to equip professionals with the advanced skills needed to operate as strategic partners and drive measurable value across their organisations. This course is particularly valuable for the following professionals:

Business Relationship Managers
HR Leaders
BRM Team Leaders
Project Managers
Strategic Partnership Managers
Business Consultants
Professionals seeking to advance to the Strategic Business Relationship Manager role

Prerequisites of the Certified Business Relationship Manager (CBRM®) Training Course?

To attend the Certified Business Relationship Manager (CBRM®) Training, delegates must hold the BRMP® (Business Relationship Management Professional) Certification.

Certified Business Relationship Manager (CBRM®) Training Overview

Certified Business Relationship Manager (CBRM®) Training develops advanced Business Relationship Management capabilities and enables professionals to operate as strategic partners. It covers strategic collaboration, value optimisation, and aligning organisational capabilities with business goals.

This training helps professionals strengthen their ability to drive innovation, optimise value, and build trusted relationships across business networks. By developing advanced BRM competencies, organisations can improve collaboration, support better decisions, and achieve long-term strategic outcomes.

This 4‑Day course offered by The Knowledge Academy equips delegates with the practical skills and strategic mindset required for the Strategic BRM role. Delegates will learn to shape initiatives, strengthen executive relationships, and apply BRM techniques to deliver sustainable value.

Certified Business Relationship Manager (CBRM®) Training Objectives

To understand how Business Relationship Management contributes to organisational purpose and strategy
To identify forms of value leakage within an organisation
To analyse how demand is expressed and respond considering potential demand barriers
To apply BRM techniques and metrics to define, realize, and optimise value
To apply cross-organisational communication techniques to articulate value and build trust
To shape strategic initiatives for optimal value using scenario planning and capability road mapping

Upon completing this course, delegates will have gained the confidence, strategic perspective, and practical techniques required to operate as strategic partners and drive sustainable value across their organisations.

What’s Included in this Certified Business Relationship Manager (CBRM®) Training?

World-Class Training Sessions from Experienced Instructors
Certified Business Relationship Manager (CBRM®) Training Examination
Digital Delegate Pack
Interactive Learning with 24*7 Support

Certified Business Relationship Manager (CBRM®) Training Exam Information

The Certified Business Relationship Manager (CBRM®) exam evaluates delegates’ ability to apply strategic Business Relationship Management principles to real‑world scenarios. It validates knowledge of value optimisation, strategic collaboration, capability management, and stakeholder engagement required to perform the Strategic BRM role.

The Certified Business Relationship Manager (CBRM®) Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 80
Pass Mark: 50% (40 out of 80)
Duration: 2.5 Hours
Open Book / Closed Book: Open Book

Train Your Workforce

Looking for Certified Business Relationship Manager (CBRM®) Training in-house or onsite training in Durban? We specialise in corporate group training and bulk bookings for organisations of all sizes in Durban. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Durban venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Durban is the second populated metropolitan area in South Africa, with around 590,000 inhabitants. The city has the busiest port in South Africa, and has the second most important manufacturing industry. Durban is located on the Indian Ocean coast of the continent. The city is very ethnically diverse with the largest ethnic group being the Zulus. There are around 27.9% of the population that are unemployed.Durban has several private schools within the city including, Al Falaah College, Clifton School, Crawford College, Crawford College and Deutsche Schule Durban.The University of KwaZulu-Natal has around 37,000 students enrolled within the five campuses. There are four colleges within the university including, Agriculture, Engineering and Science, Health Sciences and Law and Management Studies.

Ways to take Certified Business Relationship Manager (CBRM®) Training in Durban

Online Instructor-Led Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Business Relationship Manager (CBRM®) Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Certified Business Relationship Manager (CBRM®) Training in Durban delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Certified Business Relationship Manager (CBRM®) Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified Business Relationship Manager (CBRM®) Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Certified Business Relationship Manager (CBRM®) Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Certified Business Relationship Manager (CBRM®) Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Certified Business Relationship Manager (CBRM®) Training in Durban from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Certified Business Relationship Manager (CBRM®) Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Certified Business Relationship Manager (CBRM®) Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Business Relationship Manager (CBRM®) Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Business Relationship Manager (CBRM®) Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Certified Business Relationship Manager (CBRM®) Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Certified Business Relationship Manager (CBRM®) Training Schedule in Durban

Online Instructor-Led

Classroom

Onsite

Package deals for Certified Business Relationship Manager (CBRM®) Training in Durban

Our training experts have compiled a range of course packages on a variety of categories in Certified Business Relationship Manager (CBRM®) Training, to boost your career. The packages consist of the best possible qualifications with Certified Business Relationship Manager (CBRM®) Training, and allows you to purchase multiple courses at a discounted rate.

Certified Business Relationship Manager (CBRM®) Training- in Durban FAQs

What is Certified Business Relationship Manager (CBRM®) Training?

CBRM® Training develops advanced Business Relationship Management skills required to operate as a strategic partner within an organisation. It focuses on value optimisation, strategic collaboration, and improving business capability alignment.

What skills will I gain from this CBRM® Training?

You will learn how to optimize business value, manage strategic partnerships, and influence organisational capabilities. The training also strengthens stakeholder engagement and strategic decision-making skills.

Do I need BRMP® certification before taking this course?

Yes, the BRMP® certification is a prerequisite for the CBRM® Certification. It ensures delegates already understand foundational Business Relationship Management concepts.

Is there an exam included in the CBRM® Certification?

Yes, the certification includes an objective testing exam that evaluates your understanding of strategic BRM practices. The exam is open book and uses the official CBRM Guidebook.

How long is the CBRM® Certification valid?

The CBRM® Certification is valid for three years and requires ongoing professional development to maintain the credential.

How can this certification benefit my organisation?

CBRM® Certification helps organisations strengthen collaboration between business units and service providers. It enables leaders to optimize value, improve strategic alignment, and support business innovation.

Why choose The Knowledge Academy in Durban over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Certified Business Relationship Manager (CBRM®) Training in Durban?

The training fees for Certified Business Relationship Manager (CBRM®) Training in Durban starts from R65995

Which is the best training institute/provider of Certified Business Relationship Manager (CBRM®) Training in Durban?

The Knowledge Academy is one of the Leading global training provider for Certified Business Relationship Manager (CBRM®) Training.

What are the best Business Relationship Management (BRM) Courses courses in Durban?

Please see our Business Relationship Management (BRM) Courses courses available in Durban

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water