Project Management Courses | Certified Digital Services Project Manager Training in Singapore

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

• What are Digital Services?
• Core Principles
  • Research and Understand Your Users
  • Create a Multidisciplinary Team
  • Make Use of Agile Methods
  • Iterate and Evaluate Frequently
  • Be Aware of Security and Privacy Protocols
  • Establish Service Code as Being Open Source
  • Utilise Open Standards and Common Platforms
  • Test the End-To-End Experience of the Service
  • Plan for Service Disruptions and Ensure That Users Succeed First Time
  • Make the User Experience Consistent Across Brand and Encourage to Use DS
  • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

• Waterfall Product Development
• Agile Development
• Agile Manifesto
• Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

• Digital Roles
  • Positions in Digital Service Development
  • Service Owner and Product Manager
  • Technical Architect and Service Engineers
  • Delivery Manager
  • Business Analyst and Business Change Lead
  • Solution Tester
  • User Researcher
  • Accessibility Lead
  • Content and Interaction Designers
  • Types of Teams
• Cross-Functional Teams

Module 4: Digital Service Lifecycle

• Introduction to Digital Service Lifecycle
• Discovery
• Alpha
  • Inception
  • Iteration
  • Conclusion
• Beta
  • Private Beta and Public Beta
• Service Management
  • Transitioning to a Live Service

Module 5: Digital User Experience

• User Stories
  • Epics
  • Decomposing
  • User Experience
• Analogue User Experience

Module 6: Performance Metrics and Management

• Increments and Progress Reviews
• Managing Digital Project Outcomes
• Stakeholder Management and Cycle
• Segmenting and Prioritising Stakeholders
• Stakeholder Engagement
• Benefits of Stakeholder Engagement
• Designing a Stakeholder Engagement Plan
• Principles for Successful Stakeholder Engagement
• Influence Stakeholders
• Stakeholder Management
• KPIs
• Communication Skills

Module 7: Digital Project Closure

• Finalise Digital Sign Off
• Reasons for Closure Could
  • Service No Longer Meets User Needs
  • Service is Outdated or Replaced
  • User Need No Longer Exists
  • Organisation Wishes to Move in a New Direction

Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This Project Management Courses is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

• Digital Project Managers
• IT Project Managers and Leaders
• Digital Transformation Managers
• Software Development Managers
• UX/UI Design Leads
• E-commerce Managers
• Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive 2-day Project Management Courses is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This Project Management Courses will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

• To understand the fundamentals of Digital Services Project Manager
• To learn to adapt traditional techniques to the digital realm
• To gain proficiency in using digital tools for project planning and execution
• To explore best practices for stakeholder communication in digital projects
• To master risk assessment and mitigation strategies in digital services
• To learn Agile Project Management principles tailored to digital services

This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

What’s included in this CDSPM (Certified Digital Services Project Manager) Course?

• Certified Digital Services Project Manager Examination
• World-Class Training Sessions from Experienced Instructors
• CDSPM (Certified Digital Services Project Manager) Certificate
• Digital Delegates Pack

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks 
• Duration: 60 Minutes
• Open Book/ Closed Book: Closed Book