ISO 17020 Internal Auditor Training | ISO 17020 Training in Singapore

ISO 17020 Internal Auditor Training Course Outline

Module 1: Introduction to ISO 17020

• Scope
• Normative References
• Terms and Definitions

Module 2: Inspection Bodies

• What is Inspection?
• Introduction to Inspection Bodies
• Goals and Requirements of Inspection Bodies
• Inspection According to ISO
• Important Functions of Inspection
• Types of Inspection Bodies
• Inspection Body Accreditation

Module 3: Inspection Procedure

• Select and Prepare
• Conduct Intelligence Led Inspection
• Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

• What is Quality Management?
• Introduction to Quality Improvement
• Basics of Quality Improvement
• Quality Improvement Process
• Methods of Quality Improvement Management
• Benefits of Improving Quality

Module 5: General Requirements

• Impartiality and Independence
• Confidentiality

Module 6: Structural Requirements

• Administrative Requirements
• Organisation and Management

Module 7: Resource Requirements

• Personnel
• Facilities and Equipment
• Subcontracting

Module 8: Plan-Do-Check-Act

• PDCA Cycle
• PDCA Approach
  • Planning
  • Support
  • Operation
  • Performance Analysis
  • Improvement

Module 9: Planning Individual Internal Audits

• Internal Audit Approach
• Risk Assurance Mapping 
• Audit Plan
• Research the Audit Area
• Conduct Process Walk-Throughs
• Map Risks to the Organisation, Process, or Function
• Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

• Considerations During the Auditing Process
• Auditing Methods
• Requirements for Auditors
• Conformity Assessment Audit Procedure
• Conducting the Audit

Module 11: Auditing Roles and Principles

• Auditing Roles
• Audit Team 
• Maintaining Confidentiality 
• Independence
• Evidence-Based Approach 
• Integrity 
• Fair Presentation of Audit Reports 

Module 12: Skills and Competencies of an Internal Auditor

• Personal Attributes 
• Skills
• Education and Experience
• Knowledge

Module 13: Responsibilities of the Auditor

• Management of Personnel
• Preparing Checklist
• Scope of Work
• Managing an Audit Programme 
• Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

• Decide What You Want to Achieve 
• Identify Risks 
• Plan and Audit Activities
• Validate the Facts and Complete the Work 
• Develop a Deliverable or Report That will Drive Action
• Follow Up

Module 15: Audit Programme

• Reviewing and Improving Audit Programme

Module 16: Closing an ISO 17020 Audit

• Prepare Audit Report
• Distribute Audit Report
• Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Programme

• Know What and When to Audit
• Create an Audit Schedule
• Pre-Planning the Scheduled Audit
• Conducting the Audit
• Record the Findings
• Report Findings

Who should attend this ISO 17020 Internal Auditor Training Course?

ISO/IEC 17020 Internal Auditor Training is a specialised course designed to equip individuals with the skills and knowledge required to conduct internal audits of inspection bodies based on the ISO/IEC 17020 standard. This course will benefit the following professionals:

• Quality Assurance Professionals
• Compliance Officers
• Industry Associations
• Government Agencies
• Auditors
• ISO 17020 Lead Auditors
• Risk Managers

Prerequisites of the ISO 17020 Internal Auditor Training Course

There are no formal prerequisites for this ISO 17020 Internal Auditor training course. However, prior experience in incident investigation is recommended but not mandatory. Also, familiarity with types of incidents that can occur might prove to be beneficial for the delegate.

ISO 17020 Internal Auditor Training Course Overview

ISO 17020 Training is paramount in the realm of inspection bodies, as it sets the foundation for adherence to international standards and the delivery of high-quality inspection services. Ensuring that inspection processes meet the rigorous criteria outlined in ISO 17020 is not just a matter of compliance; it's a commitment to precision, reliability, and trust in inspection results.

In today's global landscape, where quality and precision are non-negotiable, mastering ISO 17020 is vital. Professionals who should aim to master this subject include quality managers, auditors, inspection professionals, and anyone involved in the inspection process. ISO 17020 Training empowers them to understand the intricacies of inspection standards, conduct audits effectively, and contribute to the continuous improvement of inspection bodies.

The Knowledge Academy's 1-day ISO 17020 Internal Auditor Course is designed to empower delegates with practical skills and insights. By completing this training, delegates will not only gain a deep understanding of ISO 17020 principles but will also acquire the ability to plan and execute internal audits effectively. This course provides a structured approach to assessing compliance with ISO 17020 requirements, identifying opportunities for improvement, and ultimately enhancing the quality and competence of inspection services.

Course Objectives

• To get familiar with the plan-do-check-act cycle of standard requirements
• To create an audit schedule for managing timelines and date
• To collect various audit evidence and document observations
• To report, record, follow up, closeout, and evaluate inspection procedures
• To develop the skills and competencies of an internal auditor
• To get an understanding of organisational issues and the context of the organisation

After attending this training course, delegates will be able to prepare reports that draw conclusions and disclose relevant facts and figures as general information. They will also be conducting the internal audit and handling the interview process.

What’s included in this ISO 17020 Internal Auditor Training Course?

• ISO 17020 Internal Auditor Exam
• World-Class Training Sessions from Experienced Instructors
• ISO 17020 Internal Auditor Certificate
• Digital Delegate Pack

ISO 17020 Internal Auditor Exam Information 

To achieve the ISO 17020 Internal Auditor Training, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes