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ITIL® Training | ITIL® Certification | ITIL® V3

  • The world’s leading IT service management framework

  • Based on proven best practice principles

  • Used for IT services around the world for over 30 years

  • Ensures continual quality and improvement of IT services

  • Provides a common approach and shared terminology

  • Manages the entire service lifecycle from development to improvement

Schedule
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
ITIL® Foundation 11/09/17 Nizhny Novgorod
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Moscow
2 days €2305 Book now Enquire
ITIL® Foundation 11/09/17 Ulyanovsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Samara
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Ufa
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Saratov
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Barnaul
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Saint Petersburg
2 days €2659 Book now Enquire
ITIL® Foundation 11/09/17 Omsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Volgograd
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Krasnodar
2 days €2659 Book now Enquire
ITIL® Foundation 11/09/17 Novosibirsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Tolyatti
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Kazan
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Perm
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Krasnoyarsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Izhevsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Yekaterinburg
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Chelyabinsk
2 days €3015 Book now Enquire
ITIL® Foundation 11/09/17 Rostov-on-Don
2 days €3015 Book now Enquire

Course Information (Top) | View Dates & Pricing

Description

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

 

ITIL® approaches service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

 

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 being released in 2007.

 

Whats Included?
  • The Knowledge Academy Courseware Book.
  • One year’s free BCS, The Chartered Institute for IT, Associate membership.
  • Pre-Course Material.
  • ITIL Exam.
  • Certificate.
  • Experienced Instructor.
  • Refreshments.

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FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.


  • Are your ITIL® courses accredited?

    Yes, our ITIL® courses are accredited by BCS, The Chartered Institute of IT on behalf of AXELOS.


  • Are your ITIL® courses available outside the UK?

    Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.


  • How long does it take to study ITIL®?

    That depends on the certification you choose. Course durations are as follows; ITIL® Foundation - 3 days, ITIL® Practitioner - 2 days, ITIL® Service Lifecycle - 3 days, ITIL® Service Strategy - 5 days, and ITIL® MALC – 5 days.


  • I have an ITIL® certification, what should I study next?

    If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.


  • How do I sit ITIL® examinations?

    As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee. Alternatively, BCS runs public sessions for their exams at their offices. The ITIL® Foundation exam is also available to take online.


  • Do the ITIL® exams have prerequisites?

    ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.


Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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